Trusted Agent profile · London
★★★★★
455 reviews across 1 platform
199a West End Lane, London, NW6 2LJ
Kinleigh Folkard and Hayward Sales's office in London, at 199a West End Lane, is rated 4.8 out of 5 across 455 reviews on 1 platform, including 455 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleReece Wallace of KFH was extremely helpful in finding me a flat to rent. I had some unusual requests due to a shipping container of furniture arriving several months after my moving in. He was fantastic at negotiating with the landlord on my behalf (and ensured that both tenant and landlord were satisfied). He's a good listener and problem solver!
5/5
GoogleDealt with one of their Agents named Alex Fegan. Was a pleasure to work with and very professional from start to finish. Great communicator and made sure everything was kept on top of from the opening bid for the property to the completion date at the end. Would definitely recommend these servicesPositiveProfessionalism
5/5
GoogleRebecca was amazing, quick process and found the perfect property for us. LEGEND.
5/5
GoogleI have been very pleased with the service at KFH in West Hampstead. They have handled the rental of my house for the last year and have found me fantastic tenants. I have dealt mainly with Marco who while being efficient is in no way pushy. I hope the new tenants this year are equally good.Highly recommended . Gavin . . .
5/5
GoogleI moved to the UK recently. Kelly helped me to find my studio remotely even before I enter the UK. She managed to organise all paperwork required within time and smoothly. And KFH people were quick in responding my queries. Overall, I would highly recommend KFH for your tenancy search.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleVery professional agency with good quality properties. I would like to specifically mention our agent Reece Wallace who was a pleasure to work with. He really listened to our requirements when looking for a property. He was very proactive with calls, emails and setting up viewings. Would be very happy to work with him again in the future.
1/5
GoogleAgreed to pay the standard fee for help in letting a flat. Was then shocked to be billed extra for services. They never asked me if I wanted those extra services. Had to go through multiple processes of their complaints process to address. A very unpleasant experience. I regret choosing KFH.
5/5
GoogleOur agent was amazingly patient and understanding despite our particularities and frequently turning up for several viewings with a baby in tow. Our agent really got to know us and appreciate our desires. Great experience. We finally purchased via KFH one of the many properties we viewed with them. We are making the most of our first family home.
5/5
GoogleI was buying from a sellar using KFH and was dealing with Alex Fegan. I have nothing but good things to say about him and KFH and they made a stressful time feel productive.
5/5
GoogleI'm a landlord and I've had great service from the entire team from the beginning to the very end of the process of letting out my flat. They found a tenant quickly and their administrator, Rebecca, was quick to respond and very efficient when dealing with all the mundane matters of ASTs, check-out, check-in etc. Will definitely use them again.
5/5
GoogleVery good experience with KFH, in particular would like to mention our estate agent Alex. He was honest, reliable and showed my partner and I a variety of suitable properties. He did not pressure us into making a decision and acted more than appropriately when we decided not to buy. Overall excellent experience with KFH West Hampstead, strongly recommend. :-)
5/5
GoogleKFH agents have been very professional and provided commendable service for property letting led by Rebecca & her team. They were responsive, transparent, flexible and had a great attitude to serve their client. Highly recommended for customers looking for estate agent providing quality service & carePositiveResponsiveness, Quality, Professionalism
5/5
GoogleAs a first time buyer in the London market, Zoe Browne from KFH showed me many properties in the West Hampstead and Queen's Park area and was by far the most helpful and professional agent that I worked with throughout my search.
5/5
GoogleMy wife and I were looking for a new flat. Elliott had been ever so polite, prompt and professional both in his communications over phone/e-mail during our search as well as in person when showing us flats. Thank you, it was a pleasure working with you. Konstantinos
5/5
GoogleWe used KFH when purchasing our home and again when coming to rent it. James and Andre are very friendly and knowledgeable. I would HIGHLY recommend and cannot fault them.
5/5
GoogleRebecca was incredibly helpful! Thanks!!!
5/5
GoogleI sold my flat in West Hampstead through KFH. The experience was professional and efficient throughout. I must single out the efforts of Chloe, who managed the transaction day to day, and was a tireless ball of energy. Her focus and determination were exemplary.PositiveResponsiveness, Quality, Professionalism
4/5
GoogleI was very satisfied with the service I received from Stephanie and her lettings team . The were efficient and professional at all times and found me some excellent tenants on a long term contract . They also went the extra mile on a number of occasions to assist both me and the tenants .
5/5
GoogleDavid, Alex and the rest of the staff did a great job handling the sale of our flat. In a slow market they guided a difficult sale through to completion and kept everyone - ourselves, the buyers and the solicitors - happy and moving forward. A real pleasure to have dealt with them.
5/5
GoogleVery positive experience buying through Alex fegan. Was very sceptical as a first time buyer but he gave me all the assurances and peace of mind throughout the process and found me my dream home. Thank you again
5/5
GoogleWe would like to mention and appreciate the professional assistance Reece Wallace provided to us during our property search. We would recommend him 100% recommend to anyone for their property search. Thanks a lot Reece for the great work! Ali & SinemPositiveResponsiveness, Quality, Professionalism
5/5
GoogleMe and my partner were looking for a flat just over a month ago and we were contacted by Elliott who was very helpful and found the perfect option for us that suited our needs. We are very satisfied with the agency, would recommend!
5/5
GoogleAbsolute pleasure dealing with KFH in general and Rebecca in particular. A total professional who understood our needs and went out of her way to ensure that we were able to get what we were looking for. Rebeccas willing attitude and ready, friendly smile made the search a pleasant, stress free experience.
5/5
GoogleHaving an agent that works around my sometimes erratic schedule can be hard to find but I found that in Alex Fegan, exceptional customer service and reliable service. Best of luck to him…PositiveResponsiveness, Quality, Professionalism, Value
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