Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had a great experience working with Finan from KFH Crouch End. He helped us find the flat we ultimately bought and went above and beyond to really push things along and make sure the process kept moving. We liked the properties we saw with KFH and appreciated how much Finan listened to our preferences and proactively found places that would be a good fit for them. He was then very responsive and on it through the rest of the process of buying. If we ever wanted to sell, we would go through KFH.
Chelsea · 26 April 2024
★★★★★ 5/5
GoogleThanks to Patrycja, very helpful and good communication throughout.
Harry · 13 April 2025
★★★★★ 4/5
GoogleKFH Crouch End have been great throughout the purchase of our first house. Harry Smith in particular has been extremely helpful, supportive and professional throughout, always on hand and quick to answer any questions and surrounded by a great team who were always willing to help out if Harry was away.
Thank you!
Alice · 15 August 2022
★★★★★ 4/5
GoogleWe’ve worked with Fatma at KFH Crouch End more than we expected this year, due to changing circumstances with Covid. She’s been super hard-working, positive, engaged and a pleasure to liaise with. On many occasions she’s gone above and beyond and delivered by far the best service of anyone we’ve worked with in the KFH lettings team over the last 5 years. Recommended.
Emma · 15 November 2020
★★★★★ 1/5
GoogleIncredibly disappointing service from beginning to end...
Whether it be misrepresenting the property/information about the property on the flyer (i.e. lying unashamedly), to the abhorrent standard of cleanliness once inside (e.g. open food still in the "off" fridge/freezer), the distinct lack of professionalism was shocking.
Ultimately, the most appalling part of the service was the period of time it took to return the deposit, which was due IN FULL. It took just shy of two months of chasing post move out before anyone would reply to requests around deposit. Furthermore, once the return had been agreed it took more chasing emails and the threat of legal action to have the deposit released as the obligatory 10 day window had passed.
For all of those considering renting a property through KFH, be warned. These charlatans epitomise the stereotype for bad estate agents and I will be sure never to use them again.
Rory · 29 July 2020
Agent replied · 29 July 2023
Hello Rory,
Thank you for taking the time to review us. I am sorry to hear that the service received during your tenancy did not meet with your expectations.
If you would like our client liaison team to investigate further or would like to offer suggestions on how this service could be improved then please do email clientliaison@kfh.co.uk.
Kind regards,
KFH
★★★★★ 5/5
GoogleAs a tenant, I’ve dealt with many agents, however Jack Terzoli was outstanding! Once I’d seen the property and my offer was accepted, Jack ensured the process was as smooth as possible going above and beyond helping me negotiate some items of furniture with the previous tenants. Jack is an asset to KFH.
Alley · 16 July 2022
★★★★★ 5/5
GoogleFin was very helpful in helping me find my new place, understood what I wanted and got me in to view places as early as possible. Excellent service from a nice guy.
Matt · 14 March 2024
★★★★★ 5/5
GoogleWe had a great experience in renting a property with Abdi and KFH Crouch End.
Abdi was always very prompt with calls and emails. We visited many properties in the area with him and then he found us our current flat which we love. The process was stress free unlike other agents. I would definitely recommend him and his colleagues.
Ozge · 9 May 2021
★★★★★ 5/5
GoogleWe had a great experience, thanks to Robert H., purchasing our first London flat! His communication was great, responses always prompt and he helped get the transaction through smoothly and quickly. He did a lot to bring us peace of mind through the entire process. Highly recommend KFH and Robert specifically!
Mike · 14 September 2022
★★★★★ 5/5
GoogleI had my case handled by jack terzoli who was extremely efficient and patient with us. He was clear in his explanation and made the experience favourable for me and my cousin and going above and beyond to provide exemplary service. I had an issue with the collection of keys and he sorted it very quickly. Definitely use him for your property search
Dondedieu · 19 December 2024
★★★★★ 5/5
GoogleWe had a great experience, thanks to Robert H., purchasing our first London flat! His communication was great, responses always prompt and he helped get the transaction through smoothly and quickly. He did a lot to bring us peace of mind through the entire process. Highly recommend KFH and Robert specifically!
Mike · 2 September 2022
★★★★★ 5/5
GoogleAlthough we didn't end up renting from KFH, our time spent talking with Abdi Ibrahim was really great. He seemed to really care what we wanted and needed and kept us abreast of properties even before they were on the market. I would highly recommend dealing with Abdi if you're looking for a decent, honest letting agent.PositiveResponsiveness, Professionalism
Valentina · 25 August 2021
★★★★★ 5/5
GoogleA true pleasure to deal with from start to completion!
A massive thank you to Barrington and his team for their efforts and manner of conduct throughout the entire process. Your efficiency and positive attitude even when situations seemed tough made it smooth sailing and for that I can't thank you enough.
I highly recommend KFH and will be sure to use them again in the future.
Tracey · 30 July 2018
★★★★★ 5/5
GoogleI had the benefit of having David take on the sale of my property although the whole team including Jayden, Andy and Robert were also very professional and attentive. David was constantly in contact, providing me with updates and advice as the transaction went through. I would fully recommend KFH Crouch End, a superb team and truly committed to delivering a seamless service. Thank you.
Lezley · 29 July 2019
★★★★★ 1/5
GoogleReally disappointed with the service provided by KFH Crouch End. I was the buyer in a transaction handled by KFH and found the agents uncommunicative and stressful to work with. It was challenging to get responses from the agents at points, … More
Daniel · 12 August 2025
★★★★★ 5/5
GoogleMany thanks to Sienna Whyte for finding me a great rental property in London. I highly recommend Sienna and her team to you.
Roy · 3 August 2024
★★★★★ 5/5
GoogleKFH come highly recommended! We bought our flat through them 12 years ago and had such a good experience that they were our ‘go to’ when it came to selling. We had an asking price offer within 48 hours and true to his word, Barrington found us the ideal house, off-market. Finan navigated us smoothly through the process of moving and the flow of communication meant there were no glitches or surprises. A great team effort from KFH!
Charles · 21 March 2024
★★★★★ 5/5
GoogleMy entire experience/journey was handled by Patrycja, from showing interest initially, to her following up with me weeks down the line and checking in with me. It’s rare for an estate agent to be so professionaly strong communication wise. … More
Phill · 26 August 2025
★★★★★ 5/5
GoogleI dealt with Sienna Whyte, and she has been incredibly helpful in my search for a property. And also answering all my annoying questions after she found me a flat !
Stewart · 20 February 2024
★★★★★ 1/5
GoogleOther than setting up camp in KFH offices, I’m unsure what more we can do to cajole the agents into solving the numerous problems they have created for us with regards to our rental. Our constant calls and emails have been met with various non-answers which has left us in an unclean property, filled with litter with plaster falling from the walls and no keys. What a disaster - avoid letting from KFH at all costs!
UPDATE: 1 week later, the issues are still not resolved
UPDATE: 2 weeks later, the issues are STILL NOT RESOLVED!
UPDATE: 1 month later, still no resolution
Lizzie · 29 July 2019
Agent replied
Hi Lizzie, we are sorry to hear that you are not happy with our service and want to thank you for your review.
From speaking to our agents, we have been informed that they have been in contact with you to try and resolve these issues. If you would like to speak further, please contact your local branch. Wishing you all the best for the future in your new property.
Kind regards,
KFH
★★★★★ 5/5
GoogleFantastic service! Jack Terzoli is a stellar agent - very reliable, resourceful, responsive and always willing to help.
Sebastian · 8 October 2024
★★★★★ 5/5
GoogleFrancesca was the key to finding a dream flat in London (and in record time). Exceptionally friendly, helpful, and effective. One day in the flat and already been recommending her and KFH Crouch End to others.
David · 23 October 2023
★★★★★ 5/5
GoogleFin and the team at KFH worked very hard over a long period of time to get my property sale over the line, and were undeterred by multiple challenges of various kinds. Always very professional and responsive. Would highly recommend.
Jack · 29 June 2023
★★★★★ 5/5
GoogleHighly recommend Fatma Kemal at KFH Crouch End. She showed us one property which wasn't suitable, but that experience enabled Fatma to better understand our brief and requirements. Friendly, warm, and professional, Fatma exceeded expectations by coming up with the perfect property the very next day. Working with Fatma made the whole process a pleasure.PositiveResponsiveness, Professionalism
Rebekah · 25 August 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
