Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOutstanding Service from Jennifer Freitas De Castro
Jennifer has been absolutely fantastic throughout our lettings process. She was incredibly efficient, sorting all of our documents quickly and thoroughly, even within a tight timeframe. Her communication was clear, professional, and always helpful, nothing was too much trouble. It’s rare to find someone so responsive and organised in this industry. We really appreciated her support and wouldn’t hesitate to recommend her to others. Thank you, Jennifer!
Ella · 12 August 2025
Agent replied · 11 September 2025
Thank you for the 5 stars! We're glad that Jennifer was able to leave such a lasting impression!
★★★★★ 5/5
GoogleFriendly and professional service. The Team, especially Miss Jennifer was very helpful and skillful in assisting me throughout the application, making it great and stress free experience of renting in London ( yes, it's possible 😄) for me. Thanks to Jennifer I was able to rent great property in Brixton for a good price. Would definitely recommend
Nina · 13 July 2025
Agent replied · 11 September 2025
Thank you for the kind review! We're really glad that Jennifer was able to create such a positive impact on your experience with us! Thank you again!
★★★★★ 5/5
GoogleFirst year with this agency was a bit of a challenge the agent who I first dealt with was not useful at all, although at the end of the year for my tenancy renewal I was lucky to deal with Sandra, she was amazing to negotiate with the landlord and got the job done in no time, great job, thank you Sandra you were amazing.
Jose Almeida
Valdeci · 4 December 2024
Agent replied · 10 December 2024
Thank you for the kind review! we're glad we could give you a better experience this time!
★★★★★ 5/5
GoogleVictoria was amazing at helping us through the process of getting our rental secured. No question was unanswered and she was always quick to resolve any issues we faced during the process. Thank you for helping us find and secure this amazing flat!
Maria · 15 March 2026
★★★★★ 5/5
GoogleShout out to Victoria and the team for sorting out a recent tenancy and all the various bits of supporting paperwork. I particularity appreciated her ongoing enthusiasm and prompt reply to all my queries throughout the process. Many thanks!
Ross · 15 March 2026
★★★★★ 5/5
GoogleI had a great experience with Ben Cam from the lettings team. He was super quick sorting all the paper work to secure our flat, and answered all my (many) questions clearly, always friendly and polite. So far I've also had a great experience with the repairs/maintenance team - I've only been in the property a couple of weeks but they've actioned and responded to 3 different issues quickly and with good quality contractors. Overall a good experience I hope it stays that way for the rest of my tenancy!
Kyra · 15 March 2026
★★★★★ 5/5
GoogleVery professional service - Jennifer has been amazing managing our property, and Allan was brilliant with sorting us out with viewings extremely quickly.
Joe · 12 August 2025
Agent replied · 11 September 2025
Thank you for your kind words! We're glad that you had such a great experience with us!
★★★★★ 5/5
GoogleJennifer has been super helpful getting us ready to move into our new flat! Great communication and all round wonderful service!
Emily · 12 August 2025
Agent replied · 11 September 2025
Thank you for the 5 stars! We're glad that Jennifer was able to provide such a great experience!
★★★★★ 5/5
GoogleBen was fantastic throughout the entire rental process. He was supportive, responsive, and made everything feel straightforward we’re so grateful for his help in securing our new flat.
Cristina · 15 March 2026
★★★★★ 5/5
GoogleBen has been incredibly helpful throughout the process of securing a rental property. Very responsive and supportive.
Lauren · 5 September 2025
Agent replied · 11 September 2025
Thank you for the review! We're really glad that Ben was able to help you out so much and provide such a great service! Thank you again!
★★★★★ 5/5
GoogleCouldn’t thank Victoria enough for all her help throughout our letting process. She has been very responsive and easy to deal with, advising us of all the necessary steps to make our move as smooth as possible.
Nathan · 15 December 2025
★★★★★ 5/5
GoogleRented a property via Keating for 6 months. Very good estate agents with clear communication and speedy replies. The lettings manager Jennifer was brilliant.
Andrew · 19 May 2025
Agent replied · 28 May 2025
Thank you for the 5 star review! We're glad that you're having such a great time with us!
★★★★★ 5/5
GoogleJennifer was great - really responsive and found us a creative solution. Very proactive - thank you
Rachel · 30 July 2025
Agent replied · 29 December 2025
Thank you for the review! We're really glad that Jennifer was able to provide you with such a great service!
★★★★★ 5/5
GoogleRecently rented a flat through this agency. The process was smooth and quick. Victoria was very professional and accomodating all the way through.
Harry · 25 March 2026
★★★★★ 5/5
GoogleReally helpful and made the process of applying and renting our new flat so easy. Thank you to Ben for overseeing our rental.
Oliver · 15 March 2026
★★★★★ 4/5
GoogleJennifer was very helpful with our letting and her replies were very speedy.
Greg · 12 August 2025
Agent replied · 11 September 2025
Thank you for the review!
★★★★★ 5/5
GoogleBen has been incredibly helpful throughout the lettings process. Super responsive and supportive, even after the countless questions I had!
Teresa · 15 March 2026
★★★★★ 5/5
GoogleMe and my partner have had a great experience with Jennifer throughout the whole process of securing our tenancy. Even though I experienced some unexpected issues on my end during the process, Jennifer worked incredibly hard to ensure that everything remained as smooth as possible and managed to keep everything moving forward, which we have really appreciated!
Macy · 12 August 2025
Agent replied · 11 September 2025
Thank you for the kind review! We're really glad that Jennifer was able to give you such a great experience!
★★★★★ 5/5
GoogleI heard that moving to London could be quite challenging. This, however, was not my experience, partly thanks to Sandra's patience and diligence in the process. Would definitely recommend!
Alejandro · 3 December 2024
Agent replied · 10 December 2024
Thank you for the 5 stars! We're glad Sandra could make a great experience for you!
★★★★★ 5/5
GoogleVictoria was very helpful in setting up tenancy and making everything simple
Alex · 13 April 2026
★★★★★ 5/5
GoogleBen was really helpful and responsive in helping us secure a lovely property. Thanks so much for your help!
Keely · 15 February 2026
★★★★★ 5/5
GoogleI have just completed on my first flat, with the huge help of both Sam Milverton and Grace Rose, who were fantastic throughout the process. Sam was extremely accommodating, personable and diligent, and helped us submit an initial offer that would ultimately secure us the property. Grace was again highly personable and experienced, and helped us exchange and complete simultaneously without delay. Whether purchasing or selling property I would not use anyone other than Keatings from now on - a truly great service and always contactable and responsive.
Nathan · 12 November 2023
★★★★★ 5/5
GoogleFriendly and quick process sorting our house within 2 weeks. Particularly Ben, who helped with all our requests very quickly. Overall 5*!
George · 22 December 2025
★★★★★ 5/5
GoogleThank you Ben for helping me and my partner secure our new home ! Super quick and hassle-free experience :)
Judit · 22 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
