JOHNSCO New Homes London reviews

★★★★★ 5/5

Trustpilot

Exceptional Service, Amber Went Above and Beyond

We recently moved to a new apartment and agent in change of our move Amber wong has been amazing throughout our move! She facilitated talks with the previous tenant so we could buy furniture, gave us invaluable advice during negotiations, and even responded to our queries on weekends during the move. Her dedication and support made the whole process so much smoother. We highly recommend Amber for anyone looking for outstanding service!

Samuel · 21 October 2024

★★★★★ 5/5

Trustpilot

Excellent support from Yantong Lin

Yantong Lin has been very helpful and responsive throughout the whole process. She followed up with the finance department promptly and kept me updated clearly, which made the process much easier and less stressful. I really appreciate her support, professionalism, and kind communication. Thank you very much, Yantong!

H · 22 May 2026

★★★★★ 5/5

Trustpilot

A great team of friendly people

Our experience with finding and getting setup with our rental property was really professional and everyone we spoke to was super friendly and responsive (Anthony, Amy, Marwa). Even when we had a few complications with the referencing side of things Amy went above and beyond to help us find a solution which we greatly appreciate! Compared to other tenancies I've been in, this has definitely been the most well guided and sophisticated experience and I'd definitely recommend to anyone else.

Toby · 30 May 2024

★★★★★ 5/5

Trustpilot

Ebru Chow has been a lifesaver…

Ebru Chow has been an absolute lifesaver! I came to her with a tough issue, and she immediately made me feel heard and supported. She gave clear, practical advice that helped me tackle things step by step, and I felt so much more confident and prepared because of her. I honestly don’t know what I would have done without her guidance. Highly recommend Ebru to anyone needing genuine, expert help!

Josh · 7 November 2024

★★★★★ 5/5

Trustpilot

Ade’s outstanding support during our move-in

Adekunle was assigned to our flat to help us move in smoothly. We had some repairs to be done but he promptly took full ownership of those issues and was very responsive in addressing and resolving them. He also followed up diligently with the contractors and us to ensure timely completion of works.Additionally, Ade helped discuss few critical matters with the landlord, demonstrating the trust landlords place in him. His efforts made the entire process very smooth.

Deepthi · 9 July 2024

★★★★★ 5/5

Trustpilot

Review

Spyros is my house manager. After moving into this my new flat, I did encounter some unexpected problems. Some of these issues have caused me considerable confusion, and I once thought that these issues may not be fully resolved. Fortunately, Spyros began to be responsible for the maintenance services of my flat, and his excellent communication skills and strong sense of responsibility helped me successfully solve all the problems I encountered. In addition, he also frequently communicates with clients and asks if there are any issues that need help recently, which makes me feel very reassured! Overall, it is highly recommended that Spyros, as an excellent staff member, can also become your house manager!

Wang · 13 May 2024

★★★★★ 4/5

Trustpilot

Yuxin has been very efficient and…

Yuxin has been very efficient and responsive, easing the stress which often comes with end-of-tenency arrangements. He is the best property manager I have worked with during my stay.

Gerlynn · 18 September 2026

★★★★★ 5/5

Trustpilot

I highly recommend John $ Co for anyone…

I highly recommend John $ Co for anyone seeking quality housing solutions. Their team was incredibly responsive, professional, and committed to finding me the perfect place. From initial inquiry to signing the lease, to seamless paperwork, they made the entire process a breeze. Trustworthy and reliable, their attention to detail and personalized service made the entire process easy. Thanks to Savannah Renaud, I found a home that met my expectations. I wouldn't hesitate to work with them again in the future

Lilian · 15 April 2024

★★★★★ 5/5

Trustpilot

Great experience

We had an exceptional experience with Bryony at the beginning of our tenancy! There were a few issues that needed attention in our flat and she made her best to assist us in booking the engineer to get those fixed. Any questions or requests we had were addressed promptly. It’s rare to find such dedicated and reliable property management. Thank you again, Bryony, for your incredible support!

Vinicius · 3 November 2024

★★★★★ 5/5

Trustpilot

Good experience with John & Co.

My experience with John & Co was great! Bethel Gamma and her team have worked hard and carefully to ensure that the contracts have been executed perfectly for several years in a row, and that any problems encountered during the execution of the contract have been followed up and resolved in a timely and efficient manner. The rent was collected on time and the new contract has been renewed. I don't live in London and I feel very satisfied entrusting my flat to John & Co.

Yuxi · 21 March 2024

★★★★★ 5/5

Trustpilot

Elliot was amazing!

Elliot Ford was amazing from start to finish! From my first viewing to my last he was a great help. I’m a first time buyer so Elliot was so helpful in helping me to navigate my way through this process.He was extremely professional and polite throughout our interactions over the phone, email and in person.Thank you for all your support in helping me to find and buy my first home. I couldn’t have done this without your support and help. Thank you.

Isma · 12 March 2024

★★★★★ 5/5

Trustpilot

I would like to say a massive thank you…

I would like to say a massive thank you to Leigh and Andre for their hard work finding a place for me and my friend. I didn't know much about John&Co but now I do. I'm very happy with the service they provided, very polite and professional. I would definitely recommend them to anyone looking for a great place to rent. Thanks again for the amazing service.

John · 24 October 2024

★★★★★ 5/5

Trustpilot

Michael Fadiora Employee Review

I recently dealt with Michael Fadiora for a rental and he was exceptionally helpful. He provided continuous communication to find out the right property for us and when we found one he followed up to see if we comfortable with the offer made. Furthermore, he made sure we were finding the right flat and when we didn't was open to helping us find other flats. Very attentive and ensured he understood our wants and needs.

Scott · 4 June 2024

★★★★★ 5/5

Trustpilot

Lara Robson Managing Agent, Greatest Support

When I first moved into my flat, I had not been receiving much support, even when I would call or email multiple times. The new managing agent, Lara Robson, has however turned my support experience completely around. Lara is responsive and supportive as much as possible, which has helped me feel much less alone in dealing with problems with my flat. She has also allowed me to reinstate trust that I can receive help with the issues I deal with in my flat. I'm very thankful for her dedication and patience.

LC · 28 February 2024

★★★★★ 5/5

Trustpilot

Renting property

Rented out an apartment with the help of James, Sebastian, and their team. From the start, James has explained everything very well, including the renting process and fees, etc. James and his team has been very responsive and diligent in finding potential tenants for me. And Mystique has been very professional in preparing all the paperworks and answering any related questions thoroughly. Great job! Jin

Gang · 7 November 2024

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service! Alexandra was super helpful and answered all my questions. Thank you so much. Can’t recommend them enough. I have gone through a lot of companies throughout my time living in London and this is the best one yet. Edit: thank you so much to Bilal for showing me this property and being patient with me on all my questions too. He still is helping me if I ever need anything and he has been one of the best agents I have met!

Altynay · 12 February 2024

★★★★★ 5/5

Trustpilot

Marius was a brilliant letting agent

Marius was a brilliant guy, very helpful and fair between landlords and potential tenants. He tried to help me as much as possible to find my future flat and although we were unlucky due to availability on what I was looking, he went above and beyond and even tried to suggest different options that might suit me.I do endorse him and suggest him to other potential tenants.

Manos · 21 September 2024

★★★★★ 5/5

Trustpilot

One of the best experience since I move to UK

Sam Orme is the best agent I’ve ever met in the past 6 years in London. He do really care and try to understand what we need and do everything he can to helping us.As a foreigner renting here in London wasn’t easy, but thanks to Sam, his well communication and coordination make the process is much easier and comfortable.Again, it’s really lucky that we met him. And that makes us trust John’s & Co the most. We will definitely come back to you when we need again in the nearly future.

Po-Fu · 23 January 2024

★★★★★ 5/5

Trustpilot

Hot water issue

We recently moved into the flat and the hot water stopped working after 24 hours. I logged a ticket and this was responded to within the same day. Princess has been super attentive and tracked the ticket to completion, she checked in with me everyday and chased the contractor. She also spoke with the landlord and gained approval within a timely manner. I cannot recommend enough as my experience with other agencies tends to be myself chasing them to complete maintenance whereas Princess reached out and checked in with me to make sure it was moving along.

Marima · 18 January 2024

★★★★★ 5/5

Trustpilot

The team has been very professional.

The team has been very professional throughout. Made my flat search and rental process smooth! Many thanks to Silvia who has been very cooperative and promptly addressed all my queries about the flat! The process was fast and smooth!

Tania · 29 May 2026

★★★★★ 5/5

Trustpilot

Sam and Amy

Sam and Amy were both great, efficient and super supportive during my search for an apartment and the rental process. Sam was flexible around my work schedule to help with viewings. He would touch base with me and send reminders during different points of the process which I really appreciated. He was able to answer all my questions especially about the referencing process and payment options . He clearly has a wealth of knowledge of the area and the surrounding apartment buildings which helped me in my decision making process. Amy has been on the ball with ensuring the referencing and tenancy agreement process went smoothly. She also updated me when the rental payments had been received and has kept me informed throughout with regular emails.Thank you for making this a smooth process and doing the chasing/hard work so I didn’t have to deal that stress!!

Consumer · 20 December 2023

★★★★★ 5/5

Trustpilot

A Big Thank You to Amy and Marwa!

I wanted to take a moment to express my deepest gratitude to two exceptional individuals on your team - Amy and Marwa.Throughout my apartment search journey, Amy and Marwa went above and beyond to ensure that my family and I found the perfect place to call home. Their dedication, professionalism, and unwavering support made the entire process incredibly smooth and stress-free.From the very beginning, Amy and Marwa took the time to understand our needs and preferences. They patiently listened to our requirements and tirelessly searched for suitable options. Their attention to detail and thoroughness in vetting each property truly impressed me.Not only did they provide us with a wide range of options, but they also guided us through the entire application and leasing process. They were always available to answer our questions, address our concerns, and provide valuable insights. Their prompt and clear communication made us feel supported and confident in our decisions.Once again, I want to extend my heartfelt thanks to Amy and Marwa for their outstanding support.

Samuel · 18 December 2023

★★★★★ 5/5

Trustpilot

I worked with Umar at London City…

I worked with Umar at London City Island. He worked closely with us as we were preparing to move out into our first home. His responsiveness and professionalism was exactly what me and my partner needed during a stressful transition. He communicated effectively all the steps we needed to take in the moving out process and found ways to be flexible in order to work with our specific circumstances. He showed empathy to our experience and went above and beyond to ensure our transition went as smoothly as possible. Thank you Umar! After living at the property for 7 years, your support allowed for us to have a positive close to the chapter in order to be ready for the next one!

Ikenna · 17 December 2023

★★★★★ 5/5

Trustpilot

Dominic - a great estate agent!

Dominic was a great estate agent and helped me diligently with my sale of my flat in Royal Wharf. Process took over 6 months and was very slow. Dominic kept pushing and ensuring both parties stayed at the table without walking away given the numerous problems encountered along the way. He was honest and hardworking - all attributes you want from your estate agent.I would definitely recommend Dominic to anyone looking to sell his / her flat - he’s simply the best!

Consumer · 14 December 2023