Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat first time experience renting
Sarah Ferreira was wonderful and guided us through all steps. She was very prompt in her communication.
Christine · 24 August 2024
Agent replied · 27 October 2024
Hi Christine,Thank you for your feedback! We’re delighted to hear that Sarah was able to guide you through every step and that her prompt communication made the process smoother for you. We’ll be sure to share your kind words with her. If you need any further assistance in the future, don’t hesitate to reach out. We’re here to help!
★★★★★ 5/5
TrustpilotVeronica - great help!
Veronica organised the repair including contractor and landlord approval without any issue. Everything was sorted within shortest time. Many thanks and happy to have such a great agent!
Hari · 24 January 2024
Agent replied · 11 June 2024
Thank you for taking the time to leave us a 5* review!We are so pleased that you had such a positive experience with Johns&Co . We’ll be sure to pass on your kind words to Veronica.
★★★★★ 5/5
TrustpilotSpeedy, Reactive Involvement
Speedy, reactive involvement in re-letting property without any hassle.In particular Amy Bridge and Amy Wood managed the whole process in a stress-free manner with perfect execution - can't ask for more....
Roger · 17 November 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Amy Bridge and Amy Wood
★★★★★ 5/5
TrustpilotCyntia is the best!
Cynthia was amazing with me during my process to find a new home. She was very kind and available to help us. I totally recommend her!
Nathalia · 26 February 2024
Agent replied · 11 June 2024
Hi Nathalia,We are pleased to hear Cynthia was able to make your property journey a positive one! She will be thrilled to hear this. Best wishes in your new home.
★★★★★ 5/5
TrustpilotCynthia and Candice were so great to…
Cynthia and Candice were so great to work with! Made the process smooth and easy
Christina · 13 September 2024
Agent replied · 27 October 2024
Hi Christina,Thank you for your wonderful feedback! We’re glad to hear that Cynthia and Candice made the process smooth and easy for you. We truly appreciate your kind words!
★★★★★ 5/5
TrustpilotThey have been great stayed with me…
They have been great stayed with me until the final steps, Silvia and Erin amazing help.
Ob · 13 October 2026
★★★★★ 5/5
TrustpilotWe had a great experience in working…
We had a great experience in working with this company. The communication with Jordan Ellis-Hope is exemplary! We look forward to working with you more!
Camille · 13 March 2024
Agent replied · 11 June 2024
Hi Camille,Thank you for the great feedback! We're thrilled about your positive experience, especially with Jordan. Looking forward to more collaboration!
★★★★★ 5/5
TrustpilotExcellent Service by these 2 employees
Marwa and Vanessa was very helpful and always attends to my queries in a prompt manner. I appreciate the service that both extends to me.
Tay · 11 March 2024
Agent replied · 11 June 2024
Hi Tay,Thank you for your kind words! We're pleased to hear that Marwa and Vanessa provided you with helpful and prompt assistance. Your satisfaction is our priority, and we'll be sure to pass your kind words along to the team.
★★★★★ 5/5
TrustpilotOur property manager Spyros was always…
Our property manager Spyros was always there to help and manage any issues we had! Great experience throughout the year.
Caro · 13 June 2024
Agent replied · 23 August 2024
Hi Caro,Thank you for your kind words! We're thrilled to hear you had a great experience with Spyros as your property manager. We appreciate your feedback and look forward to continuing to serve you.
★★★★★ 5/5
TrustpilotVery helpful service
Priscilla Ogefere ( Property Manager) have arranged for the repair the excellent MD maintenance two men. Their were extremely helpful. Thank you Priscilla for your hard work.
Mr · 21 January 2024
Agent replied · 11 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Priscilla.
★★★★★ 5/5
TrustpilotBryony was very reactive and diligent…
Bryony was very reactive and diligent regarding our lock issue.
Gs · 19 November 2024
Agent replied · 23 December 2024
Thank you for your kind feedback about Bryony. We're pleased she provided effective assistance resolving your issues.
★★★★★ 5/5
TrustpilotGreat Thanks to Bethel Gamma
Great Thanks to Bethel Gamma, who assisted me to find new tenant on time. Arranged check out for old tenants, and check in for new tenant in a very transparent way. Supported me to get new tenancy agreement settled in time.
Yang · 1 December 2024
★★★★★ 1/5
GoogleThey tried cheap tricks to lure me into paying more during rent negotiation. Agent being unreasonably pushy while moving slow at the same time. The flat was in subpar condition and they ignored my reasonable requests to fix it. They only shared some negative details after I've signed and otherwise gave me incorrect instructions about how the building operates.
Leszek · 16 November 2025
★★★★★ 5/5
TrustpilotErin & Matthew
We have great experience with Erin & Matthew. Their quick and professional responses did impress us.
PIERRE · 8 October 2026
★★★★★ 5/5
TrustpilotIts a smooth move from leeds to London…
Its a smooth move from leeds to London many thanks to Candice and Micheal ,they doing really a good work super efficiency.
Entertaiment · 25 April 2024
Agent replied · 11 June 2024
Thank you for leaving us this 5* rating. We're pleased to hear Candice and Michael made your big move as simple as going from a-b! We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotSam was absolutely great through the…
Sam was absolutely great through the whole process of finding the apartment and everything after!
Dana · 27 August 2024
Agent replied · 27 October 2024
Hi Dana,Thank you for leaving this five star rating. Sam will be thrilled to hear he delivered a great service!
★★★★★ 5/5
TrustpilotVanessa is GREAT!!
Vanessa has been amazing with helping us a find and secure our home! Super helpful, even on weekends and answered all our queries. The move went super smoothly and we couldn’t be happier with the service we received from Vanessa!
Maya · 9 December 2024
★★★★★ 5/5
TrustpilotWorking with John's&Co (Specifically…
Working with John's&Co (Specifically Lucia, who was absolutely lovely and kept me in the loop through every step of the process) on getting a parking space recently was lovely and seamless; would highly recommend :)
Caeora · 30 May 2026
★★★★★ 5/5
TrustpilotPleased with Vacancy mgmt service
With myself being miles away, we rely heavily on the vacancy management agent to ensure the unit is in good shape at all time. Reports and visit being conducted from your office which we are extremely please on how it was managed. Agent office has been very accommodative on short notices on my request. (I.e. guest visits etc..)
Ernest · 8 November 2024
Agent replied · 23 December 2024
Hi Ernest,Thank you so much for your kind feedback! We’re delighted to hear that you’ve been pleased with how we’ve managed your property, especially given the distance. Thank you for trusting us with your property, we’re here to assist anytime you need!
★★★★★ 5/5
TrustpilotThank you Bryony Bowyer
Prompt services. Handled the issue quickly with profession. Thank you Bryony!
胡天赐 · 24 October 2024
Agent replied · 23 December 2024
Thank you for recognizing Bryony’s prompt and professional approach. We appreciate your feedback!
★★★★★ 5/5
TrustpilotGood team
Andrew Shek and his team incl. Claudiu Ciupitu had been very helpful and professional.
Tsan · 6 September 2024
Agent replied · 27 October 2024
Hi Tsan,Thank you for your kind words! We're delighted to hear that Andrew, Claudiu, and the team have provided you with helpful and professional service. Your satisfaction is our priority, and we’re glad to know the team met your expectations. If you need further assistance, feel free to reach out anytime!
★★★★★ 5/5
TrustpilotAmy was very helpful
Amy was very helpful, on job always a first point of contact and very professional. Marwa was also very helpful and gave speedy responses
Joshua · 5 March 2024
Agent replied · 11 June 2024
Hi Joshua, Thank you for leaving this 5* review, we are pleased to hear our team provided you with a positive service.
★★★★★ 5/5
TrustpilotAlexandra Erne has been very helpful in…
Alexandra Erne has been very helpful in letting out our properly and has assisted efficiently despite time zone difference
BT · 9 June 2024
Agent replied · 11 June 2024
Thank you for leaving this fantastic feedback. It is great to hear that Alex has been managed to successfully manage your let. Johns&Co will always cater to our clients, no matter the time!
★★★★★ 4/5
TrustpilotOur property manager Prisicilla has…
Our property manager Prisicilla has been of great support so far,very responsive to requests, proactive, friendly and easy to hold conversations with. She takes her time to take notes of all complaints and act fast on it. So far its good and I hope all our complaints gets resolved soon.
Victoria · 27 June 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
