Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExperience review
I've had the pleasure of working with Shareen for some time now, and it's been an excellent experience. She's a dedicated and honest worker who went above and beyond to help me find a flat that met all my requirements. Now, she's assisting me in finding a new flat to move into, and she's fully acquainted with all my preferences.I must emphasize Shareen's commitment, responsiveness, and consistently positive attitude throughout our interactions. Her professionalism has truly made this process smooth and enjoyable.
Lama · 31 January 2024
Agent replied · 10 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Shareen.
★★★★★ 5/5
Trustpilotan excellent management company!
I have been very satisfied with the service from John&Co since I entrusted them with managing my property. They have even set up a dedicated WeChat service group, specifically for Chinese landlords. I would especially like to thank my current property manager, Mr. Sam, for his professionalism and promptness in resolving issues between me and my tenants, as well as for maintaining the property in excellent condition.
Ming · 24 September 2024
Agent replied · 25 October 2024
Hi Ming,Thank you so much for your kind feedback! We are delighted to hear that you’ve had a positive experience with Johns&Co, and that our WeChat service group has been helpful in keeping communication seamless. Sam takes great pride in providing professional and timely service, and we’re thrilled to know you’ve appreciated his efforts in maintaining your property. We truly value your trust and look forward to continuing to serve you!
★★★★★ 5/5
TrustpilotLara Robson was fantastic in dealing…
Lara Robson was fantastic in dealing with checkout and ensure smooth completion of the transaction. Also did a good job of handling dilapidation claim.
Mac · 1 July 2024
Agent replied · 10 June 2024
Hi Mac,Thank you for your feedback! We're delighted to hear that Lara provided excellent service during your checkout and handled the dilapidation claim efficiently. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotBethel is so well-organized and…
Bethel is so well-organized and detail-minded. She handle all arrangements in between landlords and tenants that always shows her professional. Please allow me to express my appreciation for your help.
Joey · 8 March 2024
Agent replied · 10 June 2024
Hi Joey,Amazing feedback! We will be sure to pass your kind appreciation along to Bethel, it will make his day.
★★★★★ 5/5
TrustpilotMy property manager Bryony was great…
My property manager Bryony was great and I received my deposit very quickly she was very helpful and efficent through out the whole process.
Ali · 30 June 2024
Agent replied · 24 August 2024
Hi Ali,We are pleased to hear Bryony was successful in securing your deposit, and that she handled the whole move out process efficiently and promptly. We wish you all the best on your property journey, please don't hesitate to reach out to us in the future.
★★★★★ 5/5
TrustpilotMardoche and Candice MVPs
Really enjoyed dealing with Mardoche and Candice as part of the letting process for one of the agency’s properties.Mardoche (lettings negotiator) was flexible with the initial viewing time slot as he agreed to meet after the working hours. His support over email and whatsapp during the whole process made it smooth and transparent.Candice (lettings administrator) was also a pleasure to work with as her comms were clear and easy to follow. I always knew what are the next steps during the process.
Denis · 23 January 2024
Agent replied · 10 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Mardoche and Candice .
★★★★★ 5/5
TrustpilotGreat service
I have had a great experience with Johnson's&Co and this is thanks to Ali Jamali who has been patient, kind, gave a personal touch to his service and always followed up on things. Thank you!
Krisztián · 14 November 2023
Agent replied · 11 June 2024
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Ali Jamali
★★★★★ 5/5
TrustpilotLondon’s best letting agency
One of the best letting agencies I’ve worked with so far.The process was incredibly smooth, and the agents were truly client-focused, especially Shareen and Victoria. They went above and beyond to ensure I found the perfect apartment at the best price. Highly recommend their services!
Zoheir · 19 December 2024
★★★★★ 5/5
TrustpilotHad great experiences with Andrew and…
Had great experiences with Andrew and his team and am sure they will help you find ideal tenants too.
Hua · 18 September 2024
Agent replied · 25 October 2024
Hi Hua,Thank you for your kind feedback on Andrew and his team! We’re thrilled that you had such a great experience and that we were able to help find ideal tenants for you.
★★★★★ 5/5
TrustpilotI had the pleasure the work with Ellis…
I had the pleasure the work with Ellis to buy my first house.He helped me and my friend looking for the perfect house, that would also respect all of our requirements and our budget. He was professional and always available to help us and answer any of our concerns. We managed to conclude the process smoothly and fastly thank to him and his continuous support and availability.Would definitely reccomend him and the entire company to anyone that is trying to find to buy the perfect and house of their dreams!
Giulia · 12 January 2024
Agent replied · 10 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Ellis .
★★★★★ 5/5
TrustpilotWe thank Bryony for her prompt…
We thank Bryony for her prompt responses. Her answers are always informative and helpful.
David · 28 November 2024
Agent replied · 24 December 2024
Hi David,Thank you for your kind words! We truly appreciate your feedback and will make sure to pass it along to her. Your satisfaction is our priority!
★★★★★ 5/5
TrustpilotEllie-Mai Hannan is a great property…
Ellie-Mai Hannan is a great property manager who can always respond my questions at once
Zxf · 13 November 2024
Agent replied · 24 December 2024
Thank you for the kind words! Ellie-Mai takes great pride in ensuring timely responses to all questions, and we're delighted she could make your experience smooth and stress-free.
★★★★★ 5/5
TrustpilotSatisfactory serive
Param Virdee has been helping us throughout the process of tenant checkout. He is professional and helpful during the snagging/ handover. We are impressed and satisfied with his service.
CF · 13 March 2024
Agent replied · 10 June 2024
Thank you for your feedback regarding Param assistance. Your satisfaction is our priority, and we're pleased to have met your expectations. Should you need any further assistance in the future, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotVictoria is top class professional.
Victoria is a top class professional. I could not ask for more of her.
Joao · 27 November 2024
Agent replied · 24 December 2024
Hi Joao,Thank you for your fantastic feedback about Victoria! It’s truly heartening to know that her professionalism has made such a positive impact. We are lucky to have her on the team, and we’ll make sure she receives your kind words. If there’s anything else we can assist you with, please don’t hesitate to let us know.
★★★★★ 5/5
TrustpilotParam is the plug for getting your apartment issues solved.......
Param was very quick to respond to my email and assisted by liaising with the aftercare team to get the issue with my radiator fixed in a timely manner.
James · 12 March 2024
Agent replied · 10 June 2024
Hi James,Thank you for leaving us a 5* rating. We are pleased to hear Param resolved your heating issues, never hesitate to reach out to us in the future!
★★★★★ 5/5
TrustpilotGreat Service Provided
Savannah was a great help throughout the process alongside Mehdi, thank you to both who helped my moving a lot easier from reaching out to me to picking up the keys!
Romana · 29 January 2024
Agent replied · 10 June 2024
Thank you so much for leaving such a brilliant review.We’ll be sure to pass on your kind words to Savannah.
★★★★★ 5/5
TrustpilotTop Notch Agency
Great and fast service. Claudiu and Rachel were extremely helpful in helping me secure my flat. Additionally, after settling in they are always extending their support. Top notch agency.
Seyed · 8 March 2024
Agent replied · 10 June 2024
Hi Seyed,We are pleased you received an excellent service. We wish you all the best in your new home!
★★★★★ 1/5
TrustpilotUnfortunately very bad experience in…
Unfortunately very bad experience in check in and check out process with them. They clearly hide the fact that the apartment has a problem with reception. After checkout they very late with providing access for car park, which resulted for additional charges for me. During the checkout period, they wanted to charge for mattess stain which we never done and there were no picture of the bottom of matress with stain, only top of it.
Majid · 16 April 2024
Agent replied · 10 June 2024
Hi Majid,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
Trustpilothelpful and quick response team
helpful and quick response team.The team member Jose is friendly and really helpful in my case solution.Thanks.
Xuran · 8 October 2024
Agent replied · 25 October 2024
Hi Xuran,Thank you for your kind review. We always aim to support our clients with expertise and efficiency, and it is fantastic to hear our team were able to deliver this for you. If you need any assistance in the future, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotMaintenance work
Brooke Nickless has been really helpful. After a property visit and letting them know about an issue, he quickly followed up and filed in a maintenance request for us!
Joshua · 6 March 2024
Agent replied · 10 June 2024
Hi Joshua,Thank you for this 5* review, we will be sure to pass your kind words along to Brooke!
★★★★★ 5/5
TrustpilotGuerschom - One of the best agent I have worked…
One of the best agent I have worked with. I would really recommend Guerschom, he was very professional in explaining the details. very fast in responding questions, and he does go extra mile in supporting good tenants. I appreciate his support in searching new properties
Di · 6 December 2024
★★★★★ 5/5
TrustpilotExcellent customer service
I cannot emphasise how amazing my experience was with Saffron. She went above & beyond to help me find a place. Her professionalism mixed with friendliness. I would 100% recommend Jons&Co, thanks to Saffron. I will be sharing my experience with my family & friends
Bec · 6 December 2024
★★★★★ 5/5
TrustpilotMarwa has been exceptional in helping…
Marwa has been exceptional in helping through our rental journey. Her attention to detail, prompt communication, and thorough understanding of tenant needs make her stand out. Marwa went above and beyond to ensure a smooth and stress-free process for me. I highly recommend her services to anyone seeking a dedicated and professional agent!
Leon · 31 July 2024
★★★★★ 5/5
TrustpilotI was pleased and impressed with how…
I was pleased and impressed with how Michell Vasquez was prompt and diligent in responding to and resolving our queries. It was a pleasure working with him and I appreciate his customer support skills.
Paul · 10 November 2023
Agent replied · 11 June 2024
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Michell.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
