Trusted Agent profile · London
★★★★★
393 reviews across 2 platforms
166 Regents Park Road, London, NW1 8XN
Part of John D Wood and Co Sales, see every office.
John D Wood and Co Sales's office in London, at 166 Regents Park Road, is rated 3.9 out of 5 across 393 reviews on two platforms, including 111 Google reviews rated 4.6.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThe staff at JDW is excellent- effective, competent, and their communication with the landlords is direct. I’ve had their support for almost 20 years, and would never change.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.
5/5
TrustpilotMassy Eslami of John D Wood looks after…
Massy Eslami of John D Wood looks after my rental flat in Chelsea for which we have an annual front door inspection. She is always very helpful and highly professional ensuring that the inspection is completed.
1/5
GoogleAbsolute Joke of an agent. Here are things they did wrong" 1. Never gave us a check in inventory 2. Removed a lot of left over rubbish from the previous tenant and then tried to charge us for it when we moved out 3. Never gave us a check out inventory 4. Took weeks to reply to issues 5. With held our deposit for no reason apart from, "they couldnt" get hold of the landlord and they need to agree to release it" We ended up going through the courts and got it all back as there was zero reason to withhold it. AVOID LIKE THE PLAGUE Only the leasing agent, Pina, was competent and nice.
Hi Jonny, we are sorry to hear about your experience with us. We appreciate your feedback and take your comments seriously. Please contact review@countrywide.co.uk to discuss this matter further. Thank you for mentioning Pina's competence and kindness. Kind regards, Lucy, Customer Relations.
5/5
GoogleCyntia is an excellent real estate agent. She was a pleasure to deal with, responsive and helped make our move-in process smooth.
Thank you for taking the time to leave us your 5* review Alex! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotProperty buying transaction…
I completed a flat buying transaction with David, Simon and team from John D. Wood Earl's Court London David and team were responsive and well understood my property expectations from start I was only contacted with regards to the viewing of properties that matched my requirements. The team went the extra miles to ensure that the final phase of the transactions was completed as expected. I would highly recommend the service of John D. Wood and most particularly, of Dacid and Simon who worked in partnership with me during that transaction
5/5
GoogleEmmie-Lou Barclay is an absolute superstar. She's honest, objective and chases relentlessly ( in a nice way!) every little detail to ensure the process runs as smoothly as possible. I've seldom met a professional so willing to go the extra mile to ensure a successful outcome for all ! Thanks so much!
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotTom has been an absolute pleasure to…
Tom has been an absolute pleasure to work with. His communication was clear, transparent, and efficient throughout the entire process. He kept me well-informed at every stage and was always quick to respond to any questions. His professionalism and dedication made the experience smooth and stress-free. Highly recommend!
5/5
GooglePina was brilliant! she went above and beyond to find me a amazing property in Primrose Hill! Will recommend her to everyone! big thank you Pina! I absolutely love the flat you found me!!
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy experience was great. I dealt with Pina Franks, who was very helpful at every step of the way. Moving from abroad was a challenge, but her support and professionalism made the process smooth.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
TrustpilotGreat experience with James Mander
I’ve been renting with John D Wood for about two years now, and it has been a great experience. We recently had a slightly unsettled handover when our previous property manager left, but our new property manager, James Mander, has been absolutely fantastic always quick to help and resolving any issues as soon as possible.
5/5
TrustpilotJDW Earl’s Court (Fee Henderson)
I recently purchased a property marketed by JDW Earl’s Court and managed by Fee Henderson. Fee was v professional, knowledgeable, and incredibly responsive. She made the entire process smooth and stress-free (as much as it could be), providing clear communication at every step. Would recommend!
1/5
TrustpilotDO NOT GO WITH THEM
DO NOT GO WITH THEM. Poor communication from John D Wood. We wanted to purchase a property sold through them but their behaviour put us off. Holly from the Dulwich Branch was rude, unprofessional and not transparent in regards to process.
5/5
GoogleJohn D Wood (JDW) in Primrose Hill have been my letting agent since 2008. For several years now, Kate Martin (branch manager) has been my letting agent in the office. She’s a big part of why I have stayed with JDW. I’m not a professional landlord and Kate has made being a landlord a lot easier! She takes the time to explain changes in the relevant legislation, and to help me be compliant as a landlord. If I need something repaired or installed, she always has an excellent recommendations for third-party (independent providers), who I frequently recommend to other owners. Kate knows the local rental market extremely well and has found great tenants and achieved the best rents for me. She has always dealt with any queries from my tenants in a speedy and professional manner. I would definitely recommend JDW to other landlords and Kate Martin as your letting agent. 5-star service.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotWe had an amazing experience dealing…
We had an amazing experience dealing with Kate Martin from the Primrose Hill branch. She really took her time with us and her knowledge of the Primrose Hill and NW London area is second to none. She would be our first call if looking for a property in this area.
5/5
GoogleHad a great experience renting a property from Cyntia, extremely responsive and made sure the process was swift and quick.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotCustomer Service on Permanent Lunch Break
I’ve called multiple times regarding a property and was repeatedly told I’d receive a call back either by end of day or the next working day. This has never happened. I even tried submitting an enquiry through Rightmove, but nothing would go through. It’s honestly ridiculous, either don’t promise to call back, or live up to the expectations you’ve set yourself. The lack of basic communication is highly unprofessional and very disappointing.
5/5
TrustpilotI had an excellent experience working…
I had an excellent experience working with Tushar at the Docklands office. He assisted me with the sale of my property. I found him to be knowledgeable, approachable, and ensured the process was significantly more efficient. I greatly appreciate his support and would highly recommend his services.
5/5
GooglePina was excellent at helping us land a great property in Primrose Hill. Happy to recommend her to anyone, she’ll go above and beyond for you. Thanks Pina.
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotFrom start to finish with seeking a…
From start to finish with seeking a rental property, Amanda and Anna were so helpful in guiding me through the process so everything ran smoothly up to when I moved in. Even the Landlord was present then to show me all about the appliances. I cannot commend John D Wood highly enough as regards letting properties to a tenant such as myself.
5/5
GoogleWe have been renting a managed property from John D Wood in London for 10 years and have always found their service exceptional. Alessandro and the team have responded swiftly and carefully to any matter arising during this period and made the experience a very positive one. We are very happy with their service and professionalism.
Thank you for your 5* review and kind comments. Best wishes, Scott @ Customer Relations
1/5
TrustpilotAbsolutely abysmal property and tenant…
Absolutely abysmal property and tenant management experience. After an inventory check that showed that all furniture items were intact, JD Wood came back 5 months later to essentially accuse us of moving some of the furniture. Prior to this, while we were still in the flat, we had an issue with the fuse that cut power to the fridge and half the flat. We emailed, stressing that many items were at the risk of spoilage but received no support/response. The experience started alright but went severely downhill with time. Would not recommend.
1/5
TrustpilotDON'T RENT FROM THEM
I moved into the apartment only to find countless issues, no hot water, an unmentioned carpet moth infestation, broken doors, and more. On top of that, dealing with the property manager, Razvan Boerean, was a nightmare due to his passive-aggressive attitude whenever I requested repairs. Over the course of a year, the agency changed property managers three times, making communication and accountability even worse. When I moved out, they made absurd claims to unfairly deduct from my deposit. Some of these claims mysteriously disappeared when I asked for further evidence. The property manager even hinted that if I chose to raise a third-party dispute, they would inflate the charges, such as replacing the entire balcony door, yet this was never mentioned again in the dispute process. As an international student, I felt like an easy target for this agency to exploit, especially when it came to unfair deposit deductions. Thankfully, I didn’t fall for their intimidation tactics and went through the dispute resolution process. In the end, the agency was awarded only 1/8 of what they originally demanded. The entire experience, from moving in to moving out, was a nightmare. No matter how good the rent may seem, it’s simply not worth it. If you're an international student, be extra cautious, this agency will try to take advantage of you. I strongly advise against renting from them.
4/5
TrustpilotJohn D Wood Wandsworth Positive Feedback
We have dealt with John D Wood in Wandsworth both to purchase a property and to sell one. Our experience has been positive, particular with Stewart Harrison, Head of Sales, who was extremely responsive, knowledgeable and on the ball. Stewart always took the time to speak to us, answer questions and give advice. Jimmy Gallagher was also fantastic.
5/5
TrustpilotVery experienced and competent
Very experienced and competent. Pleasant and easy to deal with. Took into account and dealt with our specific requirements. Terms were clear and reasonable. Achieved a good result. Would highly recommend.
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Tell us what you need and we'll put you in touch. John D Wood and Co Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
