Trusted Agent profile · London
★★★★★
379 reviews across 2 platforms
59, Cadogan Street, London, SW3 2QJ
Part of John D Wood and Co Sales, see every office.
John D Wood and Co Sales's office in London, at 59, is rated 3.9 out of 5 across 379 reviews on two platforms, including 97 Google reviews rated 4.8.
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Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
GoogleFaron Sutaria has been a boon to my search for a new flat. Efficient and helpful, with friendly and approachable staff, Faron Sutaria was able to help me secure my ideal flat within my budget with minimal fuss and quick responses. I would definitely recommend anyone looking for rentals in the Chelsea area to consider using them.
5/5
GoogleI have had a great experience with Faron Sutaria, in finding a flat. Charlotte especially has been wonderful, very helpful and fast. She helped me secure my beautiful new flat quickly, at a great price and with minimal issues. I would recommend using Faron Sutaria for anyone looking for high quality flats in the area. Thanks Charlotte!
5/5
GoogleVery positive ambience thanks to the professional and attentive Dream Team! Absolutely amazing experience with Anmar Rhaman(Lettings negotiator) who helped us to find an apartment the same day we met him, carefully talking in consideration our complicated requests. He made something impossible possible which is rare nowadays and we do appreciate his efforts a lot! Our best wishes and kind regards! Many thanks John D Wood. Tamara&Alex
Many thanks for the 5* review, I will of course ensure your kind words are passed on to our dedicated team. Best wishes, Lucy
5/5
GoogleI had Keelie as my estate agent and she was absolutely wonderful. She answered every call, replied every email and was always very reassuring and informative. I honestly could not have asked for a better person to take me through my first letting experience. Office was very accommodating and manager was a huge help!
5/5
GoogleWe did our rental with Katie Sweetingham who was really helpful. Having had to do a couple of these at short notice due to building works, we found working with Katie and John D Wood to be the most painless of all our experiences with estate agents. She responded quickly to our inquiries and made the move go along on time and without fuss. Would definitely recommend.
Thank you Ben for your 5* review and kind comments. It's good to hear that you would recommend Katie and the team. All the best, Mike.
5/5
GoogleI had Keelie as my estate agent and she was absolutely wonderful. She answered every call, replied every email and was always very reassuring and informative. I honestly could not have asked for a better person to take me through my first letting experience. Office was very accommodating and manager was a huge help!
5/5
TrustpilotAlessandro Lucatello, John D Wood & Co PROPERTY MANAGEMENT
Alessandro Lucatello, Head of Property Management at John D Wood, does an exceptional job. He always goes above & beyond to ensure my needs & wishes - as a landlord - are met. This includes personally overseeing projects on my property - something he could easily delegate but chooses to see things through for himself. He's amazing - & so are his staff who have looked after me for many, many years now. I can't recommend John D Wood for your Property Management needs, more highly. First class - always!
5/5
TrustpilotSelling with JDW Summertown
We highly recommend prospective sellers to consider JDW in Summertown. Our experience has been first class and the JDW service was highly professional right from the start - realistic estimate of house value, knowledge of the local market and how to maximise our sale price and managing our anxieties and expectations throughout the whole lengthy process to completion. The team were always professional, responsive and friendly and definitely worked hard to help us achieve our sale. They managed everything - EPC, flattering professional photographs included as part of the service, all the very many viewings, right through to chasing solicitors and other parties all along the chain to achieve completion. If you are considering selling your home, then do consider calling Daniel or Wai at JDW.
5/5
GoogleI could not recommend this team more highly. Rob Philip especially proved to be an ace negotiator when dealing with a particularly pedantic and unrealistic/unreasonable firm of solicitors acting for the buyers and kept everything on track brilliantly, whilst maintaining a sense of humour ! This made the transaction a lot less stressful than it already was.
Hi, thank you for the marvellous 5* review and recommendation. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotIncredibly rude staff
I rented a property that was part managed by John D Wood. The service was just awful - whenever we wanted something done with any urgency, they never responded. As soon as they wanted something, we'd receive really abrupt and quite rude emails demanding that we respond immediately. The tone of all staff was rude and often accusatory. I still have no idea what the landlord paid them for as they didn't manage the property as we dealt with all the maintenance issues.
3/5
TrustpilotAverage performance
A recent new tenant who turned out to be very pleasant was found very quickly. The previous Tenancy Find was supposed to be for two tenants in the flat whereas in fact there were three and I was not happy about that.
5/5
TrustpilotParsons Green Team
The team were excellent in helping me recently find and move into a property with short deadlines. Nicole was especially helpful in ensuring everything moved quickly and seamlessly. Would highly recommend.
5/5
TrustpilotExcellent Experience
John D Wood & Co. recently helped me to sell my property and I found them extremely professional and very helpful. Nothing seemed to be too much trouble and when a storm took down a tree and demolished the hedge, they immediately got a chap along to sort it out.Their communication regarding feedback from potential buyers was superb. I never had to chase them for information and I would recommend them to anyone wishing to sell a property.
5/5
TrustpilotThe JDW Chelsea Green sales team worked…
The JDW Chelsea Green sales team worked tirelessly to sell my property in 2020, despite the lockdowns and the pandemic. In particular, I want to thank Robert, Jamie, Sema and Will for their enthusiasm and persistence. Well done!
5/5
GoogleKeelie has been very efficient in helping me to find the correct flat. She was really helpful, nice, and quick to react and answer any questions I had. The all process was very fast. She has done a truly good job. I would definitively recommend her.
5/5
TrustpilotI have had consistent help and good…
I have had consistent help and good advice from all those at the Wandsworth office. Shoeni is standout in her knowledge and attitude. Communication has been excellent over the many years I have used them as my letting agent.
5/5
GoogleFaron Sutaria has been great. Keelie did a great job patiently helping me find the perfect place and being extremely helpful throughout the entire process.I felt that everything was done in a timely and efficient manner and am happy that my search was accomplished with ease.
1/5
TrustpilotWaste of time
Waste of time. Never responded to my email enquiries or my telephone enquiries. Would not waste my time.
2/5
TrustpilotAgent not trustworthy
I was told John D Wood (Primrose Hill) were a well respected local agency with whom I could sell my property, and they seem, on the surface, very professional. But I grew to dread calls from my allocated agent - a smooth talking, cocky young man - he seemed to constantly be on the side of the buyer, not mine. He told a couple of utter lies about offers coming in, he had a total lack of attention to detail, and eventually I ended up moving to a different agency where I had a much more pleasant experience. They may be on prime Primrose Hill high street, and have lovely properties for sale, but do not let that fool you! I just did not trust them. Go elsewhere.
5/5
GoogleKeelie from Faron Sutaria was a pleasure to work with. She helped me find a fantastic one bedroom apartment in a short period of time. She understood exactly what I was looking for. I recommend using Keelie for any apartment search you may have.
5/5
GoogleVery happy with the service and help one of the letting negotiator provided us. Sofiya Yakova was extremely kind and quick to answer all our questions. Very experienced and friendly negotiator which I highly recommend to anyone who is looking for a new home!
5/5
GoogleHaving gone through several other agents in London for my move from abroad, I cannot recommend the team at JD Wood enough! Friendly, fast and correct, they always keep you in the loop about the details of the negotiation and help you along where they can in order to finalise it all effectively. Thanks!
Thank you for your fantastic 5* review of our dedicated team. Many thanks Eva for the recommendation. Best wishes, Lucy.
1/5
TrustpilotTerrible experience with the manager at John D Wood Southfields
Terrible experience with the manager at the Southfields branch. To call him arrogant would be an understatement!I have now sold and bought property through this branch. Dealing with the same agent each time. I would rather give my property away than ever use him again.If he asked a question he expected an answer immediately. sometimes calling twice in one day and following up with emails. Bullying tactics and bickering with me over any decision that didn't suit him. He has no idea how to treat customers and suspect he has no one supervising his behavior. He's a disgrace to any company and should work in a back room where he has no contact with customers.
5/5
TrustpilotHigh calibre agents
I'm the landlord of a family-owned flat in Chelsea, and have used JDW for our last two tenancies.Initially, it was clear that Ed had a better knowledge of our neighbourhood than the other agents we tried. Given JDW's reputation, their fees were more reasonable than we expected - yet surprisingly the asking price was higher. It was a no-brainer, and more surprisingly, they managed to secure this higher level of rent, rather than it being a pitch just to win the business. When it came time to find new tenants, they again exceeded our expectations by securing (in the pandemic) 12 months advance rent at nearly the same rate.I wouldn't use JDW for management purposes as they seemed slightly inefficient (perhaps as all agents are?) when they organised our EICR. Aside from this, Ed has always had time on the phone to discuss anything from particularities to the state of the market - and his experience shows. Furthermore, his lettings team are very friendly and on the ball.Highly recommended.
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Tell us what you need and we'll put you in touch. John D Wood and Co Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
