John D Wood and Co Lettings London reviews

★★★★★ 5/5

Google

After a painful multi-month process of trying to find a flat in London and being subject to the highly impersonal and indifferent approach taken by the majority of the agents we dealt with, John D. Wood - and specifically the wonderful Rosie McCarthy - came to the rescue. They have been brilliant in getting us into what is our dream flat and we could not be happier. We feel really looked after by the company and by Rosie, and highly recommend her and John D. Wood if you are trying to find a property in the areas they cover. Rosie was so thorough, professional and warm in her approach - it felt like having someone on your side. We could not recommend her and John D. Wood enough. Thank you to John D. Wood and the wonderful Rosie McCarthy!

Liam · 16 April 2024

★★★★★ 5/5

Google

Rarely would I recommend a letting agent, but John D. Wood, more specifically Rosie McCarthy, is such a gem. Looking for properties in London is no easy feat but Rosie made the whole process enjoyable from start to finish. She adapted to my style and timeline so effortlessly that I put my full trust in her. She found me the perfect place and handled all the logistics so that I had didn’t have anything extra to worry about. Rosie made the whole process a breeze and I could not recommend her enough.

Marisa · 16 April 2024

★★★★★ 5/5

Google

Joshua Mugume was extremely helpful and kind and understood well my needs when he showed me the flat that I ended up renting. He explained to me all details, answered all my questions and followed up in a very punctual way throughout the whole offering process. Renting a flat can be very stressful and overwhelming especially when you are close to your move in date and you need to finalise all bits and pieces and Joshua managed to make this process much smoother. Thank you for everything.

Simona · 16 April 2024

★★★★★ 1/5

Trustpilot

Mice infestation by a John D Wood managed property

I strongly recommend doing your due diligence before renting a John D Wood-managed property on Courtfield Road. I was a tenant at the property for two years and am sharing my honest experience… Repeated mice infestation During my tenancy, my young daughter and I experienced three separate episodes of mice infestation, including mice regularly appearing in our living space and kitchen. Despite repeated requests for help, I was at times ignored for weeks. On one occasion, pest control attended to remove a dead mouse from our kitchen. They advised that entry points needed to be properly sealed to prevent recurrence and that the landlord had been made aware. Despite this, the landlord chose not to act, so we continued to cohabit with mice. P.S. The pest control agent told me they had previously attended the flat for exactly the same issue during an earlier tenancy and it had also not been addressed. Living through recurring mice infestations with a young child, when preventative measures had been recommended, was totally unacceptable. The way the landlord chose to handle (or not handle) the matter was completely (insert your own adjective here). Which, quite unsurprisingly, led to the even more ridiculous handling of my deposit… Deposit handling I was not contacted for over two months, despite repeatedly trying to contact the responsible person, James (listed as Kieran on their website), by email, telephone and attending the branch twice. On one occasion I even saw him in the branch. Yet James denied receiving any communications from me despite clear evidence and witnesses. I eventually made contact only after escalating to his seniors. When communication resumed, I was presented with several deductions I considered totally unreasonable and disproportionate, including a £390 cleaning charge despite the property having already been professionally cleaned, as well as proposed replacement costs for “wear and tear” items which, in my view, could reasonably have been remedied and should not be used to fund refurbishment of the property. When I disputed the deductions, I was repeatedly asked for further evidence and explanations, including proof of professional cleaning and detailed recollections of how alleged damage occurred, which I provided in good faith. Despite this, my evidence and explanations seemingly went unnoticed and the landlord’s position remained “firm and unchanged”. I couldn’t help wondering why they asked for this evidence in the first place, if not simply to make the process more drawn out. Then, after approximately two and a half months, I was informed that the landlord’s position had changed again and additional charges, including possible carpet replacement, were being considered. I was also told their cleaning contractor had been asked to attend again to update the cleaning quote, and I had to wait for details needed to escalate to TDS, further extending a process that had already taken months. At this point, returning a tenancy deposit appears to have developed into a considerably more complicated project than dealing with three separate mice infestations ever was… Jokes aside, I was a tenant for two years, paid my rent, including increases in line with inflation, six months upfront at a time, and caused very little difficulty throughout my tenancy. I was consistently accommodating when it came to problems with the property and landlord. It is unfortunate that the same flexibility seems to disappear rather quickly when there is money to be deducted from a tenant’s deposit. So, to anyone considering renting in South Kensington / Gloucester Road, and particularly this property: please do your due diligence, document everything and keep every email. I sincerely hope your experience is better than mine. As for my deposit, perhaps one day it too will successfully find its way out of Flat 9.

Dianni · 12 August 2026

★★★★★ 5/5

Trustpilot

Superb team (Docklands and City)

I can't recommend Docklands and City team highly enough. From the moment my offer was accepted, they handled everything with professionalism and genuine care giving me real confidence throughout about the process. When I needed support they were there, chasing solicitors relentlessly to keep things moving.

Matt · 17 April 2026

★★★★★ 5/5

Trustpilot

Professional and helpful

Molly and her team at the Parsons Green office were very professional, helpful and pleasant to work with. From advising on the appropriate asking price, arranging multiple viewings and securing couple of offers in the first two days of the property being on the market. They were knowledgeable and assisted in navigating a stressful process, dealing with unexpected matters that came up during the conveyancing, which I really appreciated. I would highly recommend the Parsons Green office for selling a property.

B · 14 May 2025

★★★★★ 5/5

Google

Federico Cassarino recently took over the management of my property and has been incredibly helpful from the start. He is very responsive, efficient, and always follows up promptly, which has made the whole process much smoother and less stressful. His communication is clear and professional, and he handles matters proactively and with care. I truly appreciate his support and would highly recommend his services.

Debbie · 16 March 2026

★★★★★ 5/5

Trustpilot

5 Star Service

Worked with Opemi Mafimisebi from the Docklands office recently and it was a pleasure of working with her as I couldn’t be more impressed with the service I received. From start to finish, she handled my enquiry with professionalism and genuine care.

Taelia · 18 April 2026

★★★★★ 5/5

Google

A truly fantastic lettings service due to the friendly, capable and efficient team led by Josh. They were proactive in finding me a new tenant and kept me in the loop with their progress. I also found their honesty and pragmatic approach refreshing as I never felt pushed to a particular price or towards a particular tenant- they were professional and open in their discussions and I really appreciated that. Many thanks Josh and team for making the process so stress free!

Mathew · 16 April 2025

★★★★★ 5/5

Google

I’ve had many agents at other companies not even try, but Layla Kelsey was superb and helped us even when it wasn’t her direct department. I can’t thank her enough and hope everyone asks for her

James · 17 August 2025

★★★★★ 5/5

Trustpilot

My experience with John D Wood & Co was…

My experience with John D Wood & Co was fantastic. Lewis and the team helped me through every step of the process with professional and efficient communication. I would definitely recommend John D Wood & Co.

Hannah · 21 May 2026

★★★★★ 5/5

Google

Big shout out to Layla! She is a absolute star, just look at the 5 stars reviews of her. Just want to say thank you Layla for all your help in the past few days. You are always there with prompt response and kept us updated in the loop all the time which had made the whole process and experience of renting the flat nice and smooth. Highly recommended!

Coyl7 · 11 July 2025

★★★★★ 5/5

Trustpilot

Great experience

I recently worked with Paris Merico from the Notting Hill branch, and I couldn’t be happier with the experience. He helped us with letting and was friendly, professional, and reliable throughout the entire process. I highly recommend him

Cliente · 20 April 2026

★★★★★ 5/5

Trustpilot

Brilliant service

I cannot recommend Kate Martin from The Primrose Hill branch highly enough. From our very first interaction, Kate was warm, professional and really understood our needs - just an absolute pleasure to deal with, thank you!

Toby · 27 April 2026

★★★★★ 5/5

Google

Introduced a great buyer and house sale went through in about 2 months...no stress. JD Wood team were there checking that it went through smoothly. Thanks Battersea team for your professional service.

Laura · 10 August 2025

★★★★★ 5/5

Google

We sold our apartment in Battersea through the local branch of John D Wood. We were looked after by Sophie who was excellent from start to finish. As with every sale there are always a few hiccups along the way but Sophie was always on the end of the phone to help and reassure us. Sophie was efficient,proffessional and a pleasure to do business with. She kept us and our buyers informed every step of the way and if you are looking for an agent that takes the pressure and hassle out of moving house look no further than John D Wood at Battersea you will not be dissapointed. We would highly recommend them .

Theresa · 16 April 2023

★★★★★ 5/5

Google

Victoria and the team did a fantastic job of selling our little house in the triangle. Could not have been a less painful process. Honest, hard working and great communication made them a pleasure to work with. Would highly recommend.

George · 16 April 2025

★★★★★ 5/5

Trustpilot

Jane was extremely helpful

Jane was extremely helpful and responsive throughout the process answering any questions we had along the way. Thanks to this it was a very smooth process with no stress. Great experience.

Jack · 8 May 2026

★★★★★ 5/5

Google

The team at John D Wood have been fantastic for us. They got us a great price for our property - I believe the highest £ per sq. foot sale ever for the area. It's a results business and this was a great one for us. Alex Oppenheim is a wonderful ally to have when selling a property - a straight-shooter, discreet and unfailingly polite. We had full confidence in him and he delivered. Bravo and thank you!

Piers · 16 April 2023

★★★★★ 5/5

Trustpilot

Quick and stress-free move

I had a really good experience working with Paris Merico from John D Wood & Co. while looking for a flat in Notting Hill. He was super quick, practical, and always easy to reach, replying straight away to calls and messages and really trying to sort things out fast. He made the whole process feel simple and stress-free, which was a huge help. In the end, he helped us find a lovely apartment in Notting Hill with great landlords. Would definitely recommend him if you’re looking for a solid and efficient agent.

Zuzana · 23 April 2026

★★★★★ 5/5

Trustpilot

I had a really positive experience…

I had a really positive experience dealing with Ollie throughout my time with the property. He was always professional, responsive, and genuinely helpful whenever I had a question or needed assistance. Ollie communicated clearly, handled everything efficiently, and made the whole process feel straightforward and stress-free. I really appreciated his support and the level of service he provided from start to finish.

Josh · 28 August 2026

★★★★★ 5/5

Trustpilot

Great

We have had a great experience working with Paris from the Notting Hill office to get our new home. Everything was very efficient and smooth and communication was great.

Customer · 17 April 2026

★★★★★ 5/5

Trustpilot

All staff especially Jane at St…

All staff especially Jane at St Margarets branch professional helpful experienced and kind . Very supportive through a long house selling process . Highly recommended

J · 16 May 2026

★★★★★ 5/5

Google

I have just moved into the second property I've rented from John D.Wood's Battersea office and cannot recommend them, or their lettings negotiator Layla Kelsey enough. Layla did everything in her power to ensure that both my moves and house hunt was as stress free as possible and went out of her way to accommodate me. She was kind, punctual and always in contact whenever needed. Having moved from abroad I cannot stress enough how comfortable she made this huge change for me. Wonderful team, you can't go wrong!

Ravelle · 20 May 2025