John D Wood and Co Lettings London reviews

★★★★★ 5/5

Trustpilot

We had a great experience selling through John D Wood

We had a great experience selling our house through John D Wood, Southfields. The whole team was very helpful throughout the process, and Lewis was particularly professional, patient, and efficient in helping us overcome the inevitable hurdles that arise during a house sale. A big thank you to everyone involved.

Flora · 4 June 2026

★★★★★ 5/5

Google

I have just rented a flat in Chelsea with the assistance of Pia. She did an outstanding job like no other agent did (and I met about a dozen while house hunting). Thank you Pia!

Ελουιζ · 11 September 2026

★★★★★ 5/5

Trustpilot

Charlie Peplow in Chelsea Green

I worked with Charlie Peplow in the Chelsea Green office. He was extremely professional throughout the process, very clear with what the next steps were and I’m very grateful for all his help, especially as it took a fair bit of patience. Thank you Charlie!

Florence · 16 June 2026

★★★★★ 5/5

Trustpilot

Our sale of a property in Surbiton

Our sale of a property in Surbiton was complicated by the fact that everything had to be managed from overseas. We were fortunate in being directed to John D. Wood and Co at the Surbiton branch, where we have nothing but praise for the professionalism and efficiency of Luke Dwyer and Theo Harding. There were many issues which caused delays in the process of this sale, but at all times Luke was quick to be in touch and to advise on the way forward. Although we did not meet in person, we very much appreciated his reassuring manner as we negotiated both legal and practical setbacks.

JustAnswer · 15 August 2025

★★★★★ 5/5

Trustpilot

Excellent experience with John D Wood Wimbledon

We recently completed the purchase of a flat in Wimbledon through John D Wood & Co and had a very positive experience from beginning to end. A particular thank you goes to Peter Woods, who was excellent throughout the transaction. He was always professional, approachable and responsive, communicated clearly with us and was very helpful whenever we needed information or something needed to be followed up. Buying a property inevitably involves moments when you are waiting for different parties to do things, so having someone who communicates well and helps keep the process moving makes a real difference. I would also like to thank the wider Wimbledon team. Everyone we dealt with was friendly and helpful, right through to completion and the collection of the keys. Overall, we felt very well looked after and I would have no hesitation in recommending Peter and the John D Wood Wimbledon office.

Norayr · 6 September 2026

★★★★★ 5/5

Trustpilot

Cannot recommend Julian Denson highly…

Cannot recommend Julian Denson highly enough for his help with my family house sale - very grateful for the professionalism and care taken over this sensitive issue

Frances · 6 October 2026

★★★★★ 1/5

Trustpilot

Mice infestation by a John D Wood managed property

I strongly recommend doing your due diligence before renting a John D Wood-managed property on Courtfield Road. I was a tenant at the property for two years and am sharing my honest experience… Repeated mice infestation During my tenancy, my young daughter and I experienced three separate episodes of mice infestation, including mice regularly appearing in our living space and kitchen. Despite repeated requests for help, I was at times ignored for weeks. On one occasion, pest control attended to remove a dead mouse from our kitchen. They advised that entry points needed to be properly sealed to prevent recurrence and that the landlord had been made aware. Despite this, the landlord chose not to act, so we continued to cohabit with mice. P.S. The pest control agent told me they had previously attended the flat for exactly the same issue during an earlier tenancy and it had also not been addressed. Living through recurring mice infestations with a young child, when preventative measures had been recommended, was totally unacceptable. The way the landlord chose to handle (or not handle) the matter was completely (insert your own adjective here). Which, quite unsurprisingly, led to the even more ridiculous handling of my deposit… Deposit handling I was not contacted for over two months, despite repeatedly trying to contact the responsible person, James (listed as Kieran on their website), by email, telephone and attending the branch twice. On one occasion I even saw him in the branch. Yet James denied receiving any communications from me despite clear evidence and witnesses. I eventually made contact only after escalating to his seniors. When communication resumed, I was presented with several deductions I considered totally unreasonable and disproportionate, including a £390 cleaning charge despite the property having already been professionally cleaned, as well as proposed replacement costs for “wear and tear” items which, in my view, could reasonably have been remedied and should not be used to fund refurbishment of the property. When I disputed the deductions, I was repeatedly asked for further evidence and explanations, including proof of professional cleaning and detailed recollections of how alleged damage occurred, which I provided in good faith. Despite this, my evidence and explanations seemingly went unnoticed and the landlord’s position remained “firm and unchanged”. I couldn’t help wondering why they asked for this evidence in the first place, if not simply to make the process more drawn out. Then, after approximately two and a half months, I was informed that the landlord’s position had changed again and additional charges, including possible carpet replacement, were being considered. I was also told their cleaning contractor had been asked to attend again to update the cleaning quote, and I had to wait for details needed to escalate to TDS, further extending a process that had already taken months. At this point, returning a tenancy deposit appears to have developed into a considerably more complicated project than dealing with three separate mice infestations ever was… Jokes aside, I was a tenant for two years, paid my rent, including increases in line with inflation, six months upfront at a time, and caused very little difficulty throughout my tenancy. I was consistently accommodating when it came to problems with the property and landlord. It is unfortunate that the same flexibility seems to disappear rather quickly when there is money to be deducted from a tenant’s deposit. So, to anyone considering renting in South Kensington / Gloucester Road, and particularly this property: please do your due diligence, document everything and keep every email. I sincerely hope your experience is better than mine. As for my deposit, perhaps one day it too will successfully find its way out of Flat 9.

Dianni · 12 August 2026

★★★★★ 5/5

Google

Finding a home is never easy, especially when you’re looking for a place that is not just “a property,” but a real space where you can truly feel at ease. After months of unsuccessful searching, I turned to John D Wood & Co. Letting Agents, and I can say with absolute sincerity that it was the best decision I could have made. From the very first meeting, I sensed an uncommon level of professionalism. The agency’s staff was impeccable in every respect: welcoming, punctual, attentive, and genuinely interested in understanding what I was looking for. They didn’t just show me random apartments; they carefully listened to each of my needs from the layout of the spaces to the brightness, from the ideal area to nearby services and curated a tailor-made selection perfectly aligned with my expectations. A special thanks goes to Andrea, who assisted me from start to finish with an almost surprising level of availability. He was able to anticipate my questions before I even voiced them, providing clear and thorough explanations on every detail: from the required documents to the actual costs, all the way to the subtle differences between one apartment and another. During the property visits, he never tried to “push” anything on me, but guided me with honesty, highlighting strengths and weaknesses transparently and reassuringly. Something I particularly appreciated was the quality of communication: whenever I needed clarification, even outside office hours I always received a timely and precise reply. It’s rare to find a team that makes the client feel so supported without ever being intrusive. When I finally found the perfect home, the agency handled every bureaucratic step with absolute speed and precision. They coordinated all the professionals involved from the surveyor to the building manager ensuring that every document was thoroughly checked and accurate. Even on the day of the signing, they demonstrated flawless organization, making each step smooth and creating a calm, stress-free atmosphere. Another detail that truly impressed me was the post-purchase care. After the sale, they didn’t simply “wave goodbye”: they reached out to ensure everything had gone well, provided useful contacts for potential small works, and even answered questions that came up weeks later. It’s a level of service that is hard to come by. In summary, this agency is not just a real estate office: it is a group of passionate, competent professionals who genuinely care about their clients. Thanks to them, a process that is often stressful became a serene and even enjoyable experience. I wholeheartedly recommend them to anyone looking for a home and wishing to be supported by people who truly put their heart into their work.

Martina · 5 December 2025

★★★★★ 5/5

Google

I was fortunate enough to be introduced to Pia and have now used her incredible professional services twice. Not only a wonderful human but also an incredibly caring and genuine professional and Pia goes every extra yard to ensure clients satisfaction. My only wish was that Pia serviced the whole of London!

Julia · 11 July 2026

★★★★★ 5/5

Google

Georgina at John D Wood was incredibly supportive in helping me find a property that suited both my personal needs and my work as a nurse. She really listened when I explained that I needed a home with good transport links to the hospital, and she made sure every option she showed me took that into consideration. Her professionalism, honesty, and dependable communication made the whole process smooth and stress-free. I felt genuinely cared for and guided throughout.

Isla · 5 December 2025

★★★★★ 5/5

Trustpilot

Superb team (Docklands and City)

I can't recommend Docklands and City team highly enough. From the moment my offer was accepted, they handled everything with professionalism and genuine care giving me real confidence throughout about the process. When I needed support they were there, chasing solicitors relentlessly to keep things moving.

Matt · 17 April 2026

★★★★★ 5/5

Trustpilot

Professional and helpful

Molly and her team at the Parsons Green office were very professional, helpful and pleasant to work with. From advising on the appropriate asking price, arranging multiple viewings and securing couple of offers in the first two days of the property being on the market. They were knowledgeable and assisted in navigating a stressful process, dealing with unexpected matters that came up during the conveyancing, which I really appreciated. I would highly recommend the Parsons Green office for selling a property.

B · 14 May 2025

★★★★★ 5/5

Google

I had an excellent experience with John D. Wood & Co. Chelsea. The service was efficient and well-organized throughout the home search. Andrea proved to be highly competent, clear in his communication, and always available to answer my questions and provide support when needed. I appreciate the professionalism and customer service I encountered. I recommend this agency to anyone looking for serious and reliable service in the area. Thank you, Andrea, for the excellent work.

Ornella · 5 December 2025

★★★★★ 5/5

Google

We worked with JD Wood King´s Road to place our Chelsea flat on the rental market. Bo was always clear, honest and highly responsive. The net result is we found a tenant before the property was advertised. Highly recommend Bo and her team.

DIEGO · 11 August 2026

★★★★★ 5/5

Trustpilot

5 Star Service

Worked with Opemi Mafimisebi from the Docklands office recently and it was a pleasure of working with her as I couldn’t be more impressed with the service I received. From start to finish, she handled my enquiry with professionalism and genuine care.

Taelia · 18 April 2026

★★★★★ 5/5

Google

I’ve dealt with Bo all the way through letting my property, her and the team have been really helpful, responsive and sympathetic with this having been my first experience letting a property, given I was fairly nervous and apprehensive about the process. I would highly recommend

Anna · 11 July 2026

★★★★★ 5/5

Google

Pia was so helpful with my search, will be recommending to anyone I know who is looking for a place to rent in the area

Duncan · 5 December 2025

★★★★★ 5/5

Trustpilot

My experience with John D Wood & Co was…

My experience with John D Wood & Co was fantastic. Lewis and the team helped me through every step of the process with professional and efficient communication. I would definitely recommend John D Wood & Co.

Hannah · 21 May 2026

★★★★★ 5/5

Trustpilot

Great experience

I recently worked with Paris Merico from the Notting Hill branch, and I couldn’t be happier with the experience. He helped us with letting and was friendly, professional, and reliable throughout the entire process. I highly recommend him

Cliente · 20 April 2026

★★★★★ 5/5

Trustpilot

Brilliant service

I cannot recommend Kate Martin from The Primrose Hill branch highly enough. From our very first interaction, Kate was warm, professional and really understood our needs - just an absolute pleasure to deal with, thank you!

Toby · 27 April 2026

★★★★★ 5/5

Trustpilot

Jane was extremely helpful

Jane was extremely helpful and responsive throughout the process answering any questions we had along the way. Thanks to this it was a very smooth process with no stress. Great experience.

Jack · 8 May 2026

★★★★★ 5/5

Trustpilot

Quick and stress-free move

I had a really good experience working with Paris Merico from John D Wood & Co. while looking for a flat in Notting Hill. He was super quick, practical, and always easy to reach, replying straight away to calls and messages and really trying to sort things out fast. He made the whole process feel simple and stress-free, which was a huge help. In the end, he helped us find a lovely apartment in Notting Hill with great landlords. Would definitely recommend him if you’re looking for a solid and efficient agent.

Zuzana · 23 April 2026

★★★★★ 5/5

Trustpilot

I had a really positive experience…

I had a really positive experience dealing with Ollie throughout my time with the property. He was always professional, responsive, and genuinely helpful whenever I had a question or needed assistance. Ollie communicated clearly, handled everything efficiently, and made the whole process feel straightforward and stress-free. I really appreciated his support and the level of service he provided from start to finish.

Josh · 28 August 2026

★★★★★ 5/5

Google

Shoutout to Pia - 10/10 agent, knows her stuff and was a pleasure to deal with!

Jonny · 5 December 2025