Trusted Agent profile · London
★★★★★
330 reviews across 2 platforms
125 Gloucester Road, London, SW7 4TE
John D Wood and Co Lettings's office in London, at 125 Gloucester Road, is rated 3.8 out of 5 across 330 reviews on two platforms, including 128 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleJohn D Wood (and in particular Alexandra Cheeseman) were extremely helpful in the process of finding a new flat. After working with several other agents they were able to efficiently help us with putting in an offer, quickly receiving feedback and finalising the contract. Very pleasant and professional people to work with. I would highly recommend using John D Wood in the South Ken/Earls Court area.
5/5
TrustpilotMy overall experience with the John D Wood was excellent!
My overall experience with the John D Wood team was excellent! I have dealt with Millie Finch and Kate Smith and they were both super helpful and nice! What I really appreciated it was the quick responsiveness on their side every time I had a question/query. I would gladly work with them in the future!
1/5
GoogleJD Wood had tried unsuccessfully to let my flat at the start of the year. We then agreed for them to take it off the market while I did holiday let's and put it back on the market in September. They just got hold of me to ask if I had any gaps to show people around. I replied giving them dates but saying I wasn't aware of them having it on the market. They replied saying it was just on the internal website. This I found out to be untrue as it was also on rightmove and had never been taken off. It was on the last page as by now very stale. For a flat that had never had a void and is letting very well on short let's it's not very good to of not had any show arounds till now for several months when it was meant to be off the market. I won't be using JD Wood in the future.
Dear Ms Wrigley, further to our phone and email correspondence I do profusely apologise for the fact that a colleague of mine made an error and did not remove your property from the portals. This was human error and meant with no malice but I do understand your concerns and worries. We were aware that the property was off the market. We would love the opportunity to be able to help you with the letting of the property at the end of the summer to have the opportunity to correct your current opinion of our business, as customer satisfaction is at the heart of everything we do. Please do feel free to contact me. Jane Jenrick, Regional Director.
5/5
GoogleSeveral people at JD Wood Gloucester Road offices have given thoroughly professional service over several years finding good quality tenants for my properties.Their knowledge of the distinctive features of my apartments has made the difference. They are friendly and discuss the results of viewings with me, passing along information about what tenants are looking for, resulting in good marketing which saves time for everyone. They are good at matching requirements to what is on offer. Highly recommended.
Hi Roland, many thanks for taking the time to leave such a glowing 5* review and recommendation. I'm extremely pleased to read of the professional and positive experience you have had with the knowledgeable and friendly team at John D wood . Best wishes, Tracey.
5/5
TrustpilotVery good experience with the Notting…
Very good experience with the Notting Hill team, definitely recommended!
1/5
TrustpilotUntrustworthy and intimidating tactics
While it may work for some, I found the approach and behaviour of the Wandsworth JDW sales team truly abhorrent. Their wrongdoings range from the way they spoke to my husband and I right through to their sales and negotiation tactics. They frequently made (incorrect) assumptions and comments about our lifestyle and finances and throughout the purchase tried to belittle and patronise us so we followed their instructions rather than listened to our solicitor. They nothing short of used intimidation tactics and baseless threats to make us jump for their every wish. They lied in the details of selling the house, both in writing and verbally; accepted offers but broke the terms of the offers with no communication or regard that this was incorrect behaviour; and when we were finally at the end of negotiations and all paperwork ready to exchange and complete, they started upon new tales and demands trying to threaten the chain breaking if we did not comply. We’ve fed back directly to the agents involved and while sales behaviours are a common part of society, we both felt this was way over the line of acceptable behaviour. In this area of London, with this amount of money being spent in such a lovely community and neighbourhood, my husband and I were truly appalled by their style and have never come across other agents like it. We won’t be using them in the future and sadly, even if it is just this branch, our trust in the whole JDW organisation has been tainted by this truly stressful and frankly bullying experience. I can only hope our feedback is considered and agents reflect upon their handling so they do not continue to treat people this way.
5/5
GoogleTania Valenza was very professional and worked hard to guide me and provide the best offer and deal. Really recommendPositiveResponsiveness, Professionalism, Value
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleI highly recommend John D Wood in South Kensington to anyone who is seeking to purchase properties in London. I had the pleasure of working with David Mendel, a very attention to detail, client-oriented and experienced gentleman. He asboluetly went above and beyond to meet the expected and unanticipated needs of his client, often at a moment's notice and during very unruly hours. Thank you very much indeed for your professional and courtesous service!
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
1/5
TrustpilotAVOID John D Wood Head of Lettings St Margret's/Richmond
AVOID John D Wood Richmond/St. Margaret's Branch Lettings
5/5
TrustpilotAmazing
We just bought our first house, and Andrina was more then helpful. As FTB, we had lots of questions 😊, but their quick response and support throughout this process made this purchase so smooth. They also work amazing as a team.I would highly recommend Andrina ! Thank you for the nice experience
1/5
TrustpilotPoor experience
As a landlord, I cannot recommend this agency. They have high staff turnover, are extremely disorganized, blatantly mis-inform, and oversee shoddy maintenance. The experience from the POV of the tenant seems to be just as poor. The sales team blatantly over-promises, then the landlord is left trying to understand why they are on the hook for things they explicitly did not agree to. Really a horrible experience all around.
Dear Jenny Hall, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
5/5
GoogleJack and his team are amazing, highly recommended, always there for advice and to help in rare challenging situations.
Thank you for your fabulous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy wife and I are moving to London from Texas and of course with this big move were were looking for someone who could quickly understand our needs and the type of home we were looking for. Jessica and team did a fantastic job and were can't say enough about how helpful and professional there all were. Great job all!
1/5
Trustpilot1 star is too much for them
1 star is too much for them. They are paid to manage a rental property & significantly failed to do so. Their breaches of contract include:
5/5
TrustpilotJohn D Wood Wandsworth
Jake and the team at Wandsworth were fantastic from start to finish in the sale of my property. In what has been as a trying time for many people in viewing properties the team out performed what I had expected of them and made the selling process easy from start to finish.
5/5
GoogleI absolutely rate Alessandro at JDW. He has progressed in that organisation as sort of managing our property at the time in SW7 to a more management role, but nevertheless answered lots of strange phone calls from us when we needed things sorted. He is very good about picking up the phone and getting back, which is increasingly harder to find with agencies these days.PositiveResponsiveness, Professionalism
Thank you for your glowing 5* review and comments. Kind regards, Lucy, Customer Relations.
5/5
GoogleStefania at John D Wood worked hard to make sure our needs were met in a very tight time frame. Her friendly professionalism & local knowledge were so helpful to us, as we are new to living in the UK. The other staff we met were very welcoming. We would not hesitate to recommend John D Wood - in fact they were referred to us by another real estate agent!
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation. Kind regards, Donna
3/5
GoogleUsed to be a good company, Faron Sutaria. I really miss those guys. Thank you to all the team at property management and also lettings. It was great great. You feel like they really cared about everything. Since the merger, I think the teams have changed, and now property management is not as good. It's gone more 'corporate'. Lettings is still ok. What happened to the office on Old Brompton Road? Sad.
Hi Alexander, Thank you for taking the time to provide us with your feedback and I am sorry to learn that you have persuasive a recent change in service. I would like to assure you that client experience is very important to us and our local teams. So that we can look into any concerns you may have further, can you please e-mail us to discuss at review@countrywide.co.uk. Kind regards, Scott
4/5
TrustpilotSale of flat in the Fulham area…
I sold a flat in the Fulham area through the John D Wood team in Parsons Green/ Fulham Broadway. For various reasons (outside control of John D Wood or myself), this was a long, drawn-out sales process. I have to say that John D Wood team was at all times professional, responsive and went above and beyond to get the sale done and completed. I would certainly recommend John D Wood to my friends and contacts.
1/5
TrustpilotUnprofessional, delayed response, terrible experience
To the Management Team,
5/5
TrustpilotI have been working with Shoeni and the…
I have been working with Shoeni and the team for 10yrs with nothing but efficient helpful knowledgeable assistance. Love them! Love they are local and established in the ‘hood. I’ve worked with sales too and can’t say enough nice things about working with Jake and his sales crew.
5/5
TrustpilotDREAM TEAM! WANDSWORTH COMMON BRANCH!!
Fabulous team at the J.D woods wandsworth common branch! Reliable, very professional and so friendly. Special thanks to Immogen, Isobel snd Sheoni! We have been landlords for many years and we are extremely happy with the service. Would definitely recommend J.D Woods Wandsworth common!! Mr and Mrs Thomas
5/5
GoogleWe had a wonderful experience with John D Wood, from the very start of our flat rental search. The website is super user friendly and details everything you need to know about the properties. We were also very lucky to land the most amazing estate agent, Harriet (Hattie) Pothecary. She's bubbly, determined and a real pleasure to be around. I would recommend John D Wood to my friends and family.
Wonderful to read Aude that you had such a brilliant 5* experience during your flat search and that you found the John D Wood website super user friendly and brimming with relevant information. I will of course, pass on wards your kind comments about Harriet and would like to wish you the very best in your new home! Kind regards, Scott.
5/5
GoogleSo lucky to have met Umar from the John D Wood office on Gloucester Road in South Kensington. Thanks so him, we found and bought the flat of our dreams and the process went fast and easy. After 10 years living in London, it's the first time I feel I found a trusted, genuine agent to work with. Will always rely on his expertise for the future.
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
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