jdm reviews

★★★★★ 5/5

Google

If I could give them 100 stars I would! The level of service and absolute professionalism from JDM in Blackheath has been truly astounding. From the moment I listed my property, to the nail biting end, I could not fault Gemma with her absolute determination to get my sale over the line. Gemma has been so incredibly responsive, very empathetic to my circumstances and so on the ball with every little detail, I honestly don’t know how I would have survived the last few months without her. Gemma was consistently chasing solicitors, updating me on a daily basis and making sure everything was running smoothly and also being so reassuring that everything would work out. In fact the entire team, Eleanor, Elaine and Stuart have followed up so comprehensively, and with great speed, with everything that needed doing. I would not in an instant choose any other estate agent in Blackheath, simply for the fact that they really are such an empathetic and hard working team. They literally tick every box that you could want in an estate agent. I can’t thank them enough!

Liv · 16 March 2026

★★★★★ 5/5

Google

We had a fantastic experience with JDM, working closely with Gemma and Stuart. From the very beginning, they were warm, approachable and incredibly professional. They immediately put us at ease and clearly knew exactly what they were doing. They took the time to properly research the market and had an open, honest discussion with us about pricing. The figure we agreed on was one we felt very comfortable with, and they were confident in achieving it. That confidence was backed up by a clear strategy and strong execution. The marketing was excellent. The photos were high quality, the property description was thoughtfully written (not just a generic template), and the listing across platforms like Rightmove and Zoopla was handled seamlessly. Everything felt polished and well-managed. Communication throughout the process was first-class. They handled interactions with our buyer professionally and efficiently, and were always prompt in responding to any questions or clarifying points for us. We never felt left in the dark. We came to JDM after a difficult experience with another estate agent, and the difference was truly chalk and cheese. The contrast in professionalism, care and customer focus couldn’t have been clearer. We couldn’t be happier with our decision to work with Gemma, Stuart and the JDM team. Highly recommend to anyone looking for a knowledgeable, customer-centric and genuinely supportive estate agent

Vince · 16 March 2026

★★★★★ 5/5

Google

We had an outstanding experience with Gemma White and JDM Blackheath office (Elaine and Stuart) to sell our house in Eltham area. From start to finish, Gemma and the team were professional, knowledgeable and incredibly supportive. She communicated clearly and promptly at every stage, making the entire process smooth. Gemma's attention to detail truly made a difference, helping us archive the asking price in a timely manner. We highly recommend Gemma to anyone looking to sell. She goes above and beyond to deliver exceptional results. Greg - Olga

Grigoris · 16 March 2026

★★★★★ 5/5

Google

From the start of my property search to the final closing, working with JDM Real Estate was an absolute pleasure. Gemma, our agent, was particularly outstanding. She epitomized professionalism and dedication, going above and beyond her responsibilities to assist us. Whether it was late evening calls to update us on the transaction process or her proactive approach in handling our queries, Gemma was always there to guide us through the complexities of buying a home. Her responsible demeanor and readiness to help, even outside of typical duties, made our experience smooth and stress-free. I highly recommend JDM Real Estate, and particularly Gemma, to anyone looking to make their property buying experience as seamless as possible.

Yi · 16 April 2025

★★★★★ 5/5

Google

Gemma from JDM recently supported me through a house purchase and she was brilliant from day one. She was very communicative, responding quickly to issues that arose and really showed care in going above and beyond to get the purchase over the line. I can’t thank her enough for all the hard work and effort that was put in. I highly recommend the JDM team especially Gemma if you are looking to purchase a property!!

Omotola · 16 March 2026

★★★★★ 5/5

Google

I recently bought my first flat through jdm Estate, and I couldn’t be happier with the experience. As a first-time buyer on my own, I was quite nervous about the whole process, but Gemma was absolutely brilliant from start to finish. She was always patient, supportive, and quick to answer all my questions, making everything feel so much easier and less overwhelming. Gemma kept me updated every step of the way and went above and beyond to make sure things ran smoothly. Her professionalism and kindness really stood out, and I truly felt supported throughout the journey and for helping me achieve this . I’d highly recommend her and the team at jdm Estate to anyone buying a home.

Filipa · 16 November 2025

★★★★★ 5/5

Google

After a year of stress trying to sell my house with another agent, switching to this team was the best decision I could have made. Gemma, Elaine, and Stuart were absolutely fantastic - professional, friendly, and incredibly efficient. They handled every detail with care and precision, keeping me informed and confident throughout the entire process. It was such a weight off my shoulders to work with an estate agent who truly delivers on their promises, and offers such a consultative approach. The experience of the team really shone through and I can’t thank them enough for making the whole experience so smooth and successful. Highly recommend!

Ami · 16 November 2025

★★★★★ 5/5

Google

The Blackheath JDM team are a true asset to their organisation and their level of customer service, care and support is exceptional!!!!!! A special mention and thank you for Gemma White. Gemma was an absolute lifeline throughout my property purchase. She was highly efficient, reliable, and always communicated promptly. What stood out most was how she consistently went above and beyond, answering my questions, guiding me through challenges, and even offering moral support when the process became extremely stressful. She was more helpful than my own solicitor and agent, and she even continued to assist me after the sale, helping with questions about the house and arranging additional keys. The level of care received throughout the process is extremely rare in this current climate! Gemma is a true asset to her team, the kind of colleague anyone would be lucky to have. She is genuinely one in a million! A heartfelt thank you to Blackheath JDM team!!!!

Yasmin · 21 August 2025

★★★★★ 5/5

Google

We have just bought a maisonette through JDM and Gemma was so helpful throughout the process. She was really friendly and informative and the communication was brilliant. Whenever we had an issue or needed to speed something up in the buying process she made it happen straight away. We’re so pleased with the service and can’t wait to move in! Thank you Gemma!

Sophie · 16 January 2026

★★★★★ 5/5

Google

We had a fantastic experience selling our flat with Stuart and Elaine. Stuart believed in us from the start and handled viewings with warmth, care, and professionalism. Elaine was consistently attentive and proactive, a brilliant communicator who kept everything on track. When we were under time pressure, she ensured both sides were fully informed and guided us through each step of the process with clarity and calm. We felt in safe hands throughout. Highly recommended!

Marcin · 16 June 2025

★★★★★ 5/5

Google

Gemma at JDM Estate Agents was above and beyond. We were first time buyers and she was so knowledgeable and helpful for every step of the way. She was great at communicating during the entire process. She helped arrange multiple viewings of the property and was always very prompt which we really appreciated. We felt very comfortable discussing any issues we had and she always made an effort to be open and honest with us. We would highly recommend working with Gemma! Thank you for making our dream a reality!

Georgia · 16 April 2025

★★★★★ 5/5

Google

We had an incredible experience purchasing our new home, all thanks to Gemma and Stuart! From day one, they were highly professional and handled the entire process with great care and expertise. They conducted thorough due diligence and navigated through multiple stakeholders with efficiency and ease. Despite facing numerous hurdles along the way, they ensured everything stayed on track and met our target deadlines. Their dedication, hard work, and unwavering support were truly commendable. We couldn't have asked for a better team to help us through this journey. Thank you, Gemma and Stuart, for making our home-buying experience so smooth and stress-free! Would recommend them any day.

Nayan · 16 April 2025

★★★★★ 5/5

Google

First, there is Elaine who immediately inspired confidence and trust to sell our flat, giving the right advice and suggesting the right way forward. We accepted an offer within less than 2 weeks. Then, there is Elaine and the super professional JDM team with Gemma and Stuart. As often in this country, we were in a chain and one of the buyers had an isssue. The JDM demonstrated a rare commitment, patience and dedication to find solutions, monitoring closely progress, chasing all parties on our behalf and with a very positive mindset, ultimately getting things done and enabling us to move to our dream house! A massive thanks to Elaine and the team! They simply made things happen.

Raphael · 16 April 2025

★★★★★ 5/5

Google

Fresh on the high of completing the sale of our property, I must share the excellent experience we had of selling with JDM. Elaine, Gemma and Stuart were instrumental in keeping the momentum in our sale and really pushing matters forward to get to completion in a short timescale. They were attentive, communicative and just all around great. Can't recommend highly enough!

Nida · 16 October 2025

★★★★★ 5/5

Google

In the process of flat searching I have come across many rude and just nonchalant agents. So it was really refreshing to come across JDM who from booking the visit to exchange have been, professional, attentive and timely. Special shout out to Elaine who was extremely helpful in keeping both the seller and I informed to ensure an effective process outcome!!!

Wura · 9 September 2025

★★★★★ 1/5

Trustpilot

DISREPUTABLE

Contacted this agent three times with no response. Office said Lizzie was dealing with the property and would get back. No reply. The property was falsely advertised as available but was no doubt "under wraps" Lizzie did not exist ( did not eventuate!) Previously this agent also undervalued my property by 80,000 compared with other market estimates

Mrs · 1 September 2024

★★★★★ 5/5

Google

We are selling with JDM for the second time, and have also bought through them in the past as well. They continue to be the best agent I have dealt with, and I really appreciate each of Stuart’s excellent team of talented, honest and professional ladies. Thank you to Gemma, Elaine, Eleanor, and Alison!

Michael · 16 October 2025

★★★★★ 5/5

Google

JDM Lettings supported me in a recent house move and I can honestly say it was such a pleasant experience. Jack Swatton was our agent and kept us in the loop at all times, was available for any queries we had, and always strived to ensure we had the best outcome. He ensured follow ups were conducted at all points and acted as a trusted partner to our house move rather than just an agent. Thank you so much, Jack and JDM Lettings!

H · 25 October 2022

★★★★★ 5/5

Google

Mark is an absolute Legend and one of the best out there in this line of work. He genuinely cares and will go above and beyond to assist with any requests or questions. As long term tenants (11 years renting the same property), it has been a real pleasure dealing with Mark over the years. Not only is he extremely knowledgeable, he is also super friendly and very approachable, which is a rare trait with many estate agents out here. I highly recommend him and his team.PositiveResponsiveness, Professionalism

Dorienne · 25 August 2022

★★★★★ 5/5

Trustpilot

Friendly professional and effective staff and service!

I used JDM Chislehurst office to sell my property recently. The market had slowed when my property was first marketed but the Team remained enthusiastic and secured several viewings before obtaining an offer which was from a credible and viable individual. I found the Chislehurst Team highly professional and approachable. Nothing was too much trouble and I wouldn’t hesitate to either use them again or recommend them to others.

Jane · 30 May 2026

★★★★★ 5/5

Google

We can't thank Gemma White and Stuart Kidd at JDM Estate Agents in Blackheath enough for their incredible support during our flat purchase in Greenwich. Despite numerous complications, they were always there, liaising with the seller and solicitors, and even helped us secure a short-term lease when things dragged on. Super professional and always ready to assist, we highly recommend them!

Natalie · 16 April 2025

★★★★★ 5/5

Google

I can't fault JDM for their sales team. Stuart, Elaine and Gemma all worked so hard to sell my property. I wish I'd moved to them sooner instead of wasting six months with a useless estate agent. Even when the first purchaser fell through, they quickly found another and we finally exchanged on Monday. I would also like to thank their letting department who looked after my property for many years I will thoroughly recommend them all.

John · 16 April 2025

★★★★★ 5/5

Google

Excellent and professional service from Mark and his team at JDM Blackheath as letting agents throughout our efforts to let our property. Mark and team went above and beyond over the course of a whole year through the Covid pandemic and various problems and delays to help us secure tenants for our property due to moving abroad. Very happy with the service from them. On a personal note - Mark is great to work with; professional, knowledgeable, helpful and friendly. He also clearly pushed for the same qualities in his team as they we all similarly great, Paige especially. Highly reccomended.PositiveResponsiveness, Quality, Professionalism

Chris · 25 August 2021

★★★★★ 5/5

Google

This was the first time we were looking at rental properties in London in over 30 years and we were slightly apprehensive after seeing some awful places which were showed to prospective tenants in a dreadful state of disrepair. Until we found 'our flat' with jdm. The place was clean and well looked after and Mark was fantastic and highly professional throughout a speedy and stress free process. He was friendly, informative and quick to respond to queries. We had to choose between two flats in the same street and we never had any doubt: this was a property well managed by a very professional team. I would recommend Mark and jdm lettings without any reservation.PositiveResponsiveness, Quality, Professionalism

Elena · 16 June 2021