Trusted Agent profile
★★★★★
62 reviews across 2 platforms
60 Lavender Hill, London SW11 5RQ
JBROWN GLOBAL LIMITED's London office at 60 Lavender Hill is rated 4.4 out of 5 across 62 reviews on two platforms. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service
We had a viewing last week and Kyle (the agent) was very proactive before, during and after the viewing. He was helpful in finding what our needs was and if there was a way to make the property/price works for us. Hopefully get to work again with JBrown in search for our property.
5/5
TrustpilotHighly recommend
I've rented multiple properties with JBrown over the last few years. They've always gone above and beyond to make sure the property is to a high standard. Any problems that I have encountered with the properties, they are always quick to fix and have always kept me up to date with the progress. Highly recommend!
5/5
TrustpilotVery happy to work with them
Kyle Williams from JBrown was very responsive and helpful in my property search and arranging a viewing, and was particularly knowledgeable on the property we viewed with him and the local area. I would be very happy to continue working with him and JBrown as I continue my search
5/5
TrustpilotKyle Williams at the Battersea branch…
Kyle Williams at the Battersea branch has been absolutely great from start to finish. He’s given us quick updates where required and helped to make a complicated process as simple as possible. He’s been a great communicator and i’d recommend using JBrown for lettings - professional and supportive (which isn’t always the case in this market!).
5/5
TrustpilotOutstanding Sevices
I would like to commend James for his hospitable service during viewing..What an impeccable young man.
1/5
TrustpilotWorst estate agent I've ever met
Looking to rent, I saw a flat with agent Veronica, which I liked and made an offer on. She contacted me and told me that it looked like the landlord was going to accept my offer and asked for some more info the landlord wanted, which I provided immediately. Since then, she's disappeared. I've texted her several times on WhatsApp, she ignores my messages, doesn't even bother to read them or acknowledge them. Finally after being ghosted for a few days, I asked her to let me know if my offer was refused so I can start looking at other flats. Absolutely no response. I've never met a ruder or less respectful person working in a customer services role. Shame on you Veronica. Worst estate agent I've had the misfortune to work with.
2/5
TrustpilotRecently bought our first home. JBrown estate agents were pretty useless.
Recently bought a property sold through JBrown. Generally rather responsive and flexible for booking viewings, etc. but pretty useless once there were any queries. Most disappointing, we weren’t provided a full set of keys on purchase - told to sort it ourselves with mgmt or ask our new neighbours to get copies. Not great. Unclear updates on what was delaying the purchase once all things were fulfilled on our side. Took lots of repeated questions to get any answers to minor queries on the property.
5/5
Trustpilot⭐️⭐️⭐️⭐️⭐️ Review for Kyle Williams
⭐️⭐️⭐️⭐️⭐️ Review for Kyle Williams, JBrown Estate Agents
5/5
TrustpilotHad an amazing experience working with…
Had an amazing experience working with James! Very patient and easily accessible. Looking forward to more good things.
5/5
TrustpilotVery professional
Very professional. Punctual and proactive follow ups/intimation
5/5
TrustpilotComing from Middle East with no one to…
Coming from Middle East with no one to help me in the UK, JBrown has been one phone call away, always assisting with any enquiry, their support team is one of the best by far! I'm glad for doing business with them, and I'm definitely recommending them to my friends in the Middle East!
5/5
Trustpilotvery polite and was very helpful
5/5
TrustpilotSold my property with the JBrown…
Sold my property with the JBrown Woodberry office, Sonya was amazing!
5/5
TrustpilotRenting in London
Last month when I was looking for a flat Zara helped me a lot and made things very smooth. She helped through the process of renting with them and provided quick answers when needed.
1/5
TrustpilotTerrible customer service from South…
Terrible customer service from South Norwood branch. Passed references twice. They failed to find me a property. Never answer phone calls or message Managers as well.This company is not good or reliable. Do not rely on them
5/5
TrustpilotNot just an estate agent, solid advice
JBrown helped me through some difficult situations with non-paying tenants to reach a fair and reasonable outcome for everyone. New tenants have been in for 3 months now and no issues. Very grateful to the team
1/5
TrustpilotHorrible experience with agents James…
Horrible experience with agents James and Sonya. I wouldn’t trust them. Very poor service and took 4 months to get our deposit. Intentionally ignoring calls and messages whenever we ask for updates regarding the deposit.
5/5
TrustpilotReally easy and enjoyable experience…
Really easy and enjoyable experience finding a property with JBrown and specifically Kyle. At the start of the process but can see it will be a strong partnership going forward.
5/5
TrustpilotMy partner and I were shown around by…
My partner and I were shown around by Kyle at JBrown. Super efficient and although we’re not going for the property we’d happily go through them again.
5/5
TrustpilotEfficient and prompt
We looked at a flat with Kyle. He was prompt, knowledgable and very nice. Estate agents were efficient and easy to work with
5/5
TrustpilotGenuine & helpful agents
Really great team. Genuine and honest and willing to help! The agents were able to answer all my queries and settle all my worries.
5/5
TrustpilotGreat help
With Esther's assistance, I was able to get all of my questions answered and ensure a smooth transition into my new apartment thanks to the JBrown team's thoroughness and efficiency.
5/5
FacebookVery helpful and friendly
Thank you so much!
5/5
FacebookTop company of real estate in London and U.K. the competence, the cordiality and the ability to fulfill customer needs. Make it my favirite
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
JBROWN GLOBAL LIMITED's London office has 62 reviews across two platforms: 9 on Facebook, 53 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
JBROWN GLOBAL LIMITED is rated 4.4 out of 5 across all 62 reviews, checked 9 October 2026.
JBROWN GLOBAL LIMITED, 60 Lavender Hill, London SW11 5RQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.