Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNo customer rights
The way you responded to my review shows your incompetence. Sarah Cottor is a name provided by Trustpilot, nothing I chose myself. Unfortunately, the issues raised have not been resolved by J Brown. All you decided to do was to defend yourselves without ANY consideration for your customers. You chose your own gain over our situation and showed absolutely zero interest in helping us. Again, I can only warn anyone deciding to sell their house or to let it out to NOT go with your services. Trustpilot and you can verify all statements
Sarah · 4 April 2025
★★★★★ 5/5
TrustpilotKyle at JBrown made everything easy
Kyle at JBrown made everything easy. From interest to completion was just 10 days. Kyle was attentive, personable and always on hand to help. Dealt with many estate agents but JBrown is the smoothest I've experienced. Shall be using them next time!
Jack · 11 December 2025
★★★★★ 5/5
TrustpilotExcellent service
Kyle was great from start to finish. He was always available for questions and helped sort out many queries I had. He went above and beyond what I had expected. I would definitely recommend Kyle for anyone buying a property.
K · 21 November 2025
★★★★★ 5/5
TrustpilotIncredible Service
Emma was my real estate agent for the duration of the purchase. She went above and beyond to ensure that every question was answered for me. This was my first time buying a house so I had countless questions. She made herself easily contactable and would often reply late at night, on weekends and even when she was sick. Her work ethic was second to none and she was extremely efficient and proactive throughout every stage of the purchasing process. Emma is an exemplary real estate agent and I will be sure to come back to her should I require her services again. Kyle was also extremely helpful at showing me the property in Emma’s absence.
N/A · 9 June 2024
★★★★★ 5/5
TrustpilotBrooke has been the best commercial…
Brooke has been the best commercial agent I’ve ever dealt with, everything has been so efficient from the get go and has gone above and beyond for us.
Chandeep · 18 February 2026
★★★★★ 5/5
TrustpilotPersonal Bespoke Service
From the onset, dealing with James Brown has been a really positive experience.Komal really took the time to understand my requirements, provided a range of options that would suit me as a Landlord.The team followed up on a timely manner, to ensure things were progressing to plan and if any changes were required.I have now successfully let out 4 properties via James Brown, who managed to secure professional tenants, who pay on a timely manner, but also really look after my properties. I really could not recommend JB enough, it has been so refreshing not having to go through the mundane process the normal high street estate agents offer and experience a really personal and bespoke experience.
Arpika · 17 April 2024
★★★★★ 5/5
TrustpilotGood experience
JBrown were the agents for the sellers of my property.The whole process was relatively quick from the moment the offer was accepted. The assistance of the agents was definitely a large contributing factor to this.Kyle was great - he was extremely responsive whenever I had queries and helped to push the process along. He checked in frequently and also followed up with the sellers and their solicitors whenever there were any delays.Overall a great experience dealing with them.
Lauryn · 17 April 2024
★★★★★ 5/5
TrustpilotJBrown went above and beyond selling…
JBrown went above and beyond selling our house. Their marketing style is exceptional, they stopped at nothing to capture the beauty of our old family home. There was drone footage, videos, virtual tours, photography - you name it. They were so helpful in organising viewings and supporting us through the offer and closure process. No hesitation to recommend them, particularly James S who was always available to us. Will definitely use again. All the best.
Marie · 30 November 2023
★★★★★ 5/5
TrustpilotKyle has been very helpful in my search…
Kyle has been very helpful in my search for a property! Very quick to respond and kept me updated on any new potential properties meeting my criteria.
Shelby · 26 September 2025
★★★★★ 5/5
TrustpilotOutstanding support
I sold my flat through J Brown and I can’t recommend Emma highly enough. She genuinely went above and beyond what I could have expected from an estate agent.
Lorna · 30 June 2025
★★★★★ 1/5
TrustpilotThey booked in a viewing to a place…
They booked in a viewing to a place that was already taken.Viewing was at 2 o'clock and they never messaged me about the place being taken off the market (Renting) call them all morning and nothing. So we thought we would turn up to the viewing, because why wouldn't you to the pace you feel like you want to move into. Only to be told after the viewing time had lapsed and 5 none answered phone calls, that the place has already got some tenants moving in. How hard is it for a company to ring you or email you telling you the place you have a viewing for, is gone. I emailed to complain and no reply to even say sorry. The lady on the phone hung up on me while I was asking a question, is there any other places around this area that are up for renting. Honestly, so poor, and do not use.
Michael · 11 April 2022
★★★★★ 5/5
TrustpilotJust bought a property through Kyle and…
Just bought a property through Kyle and JBrown. Kyle was extremely polite and helpful throughout this whole process and made it so much easier for me. He was knowledgable about the property and answered every question I asked. If I was to buy another property I would be phoning Kyle at JBrown first!
Ryan · 28 March 2024
★★★★★ 5/5
TrustpilotGreat service from Emma
We a great experience working with Emma. She secured a sale quickly and was a pleasure to work with throughout the entire process. When a legal issue with the land registry threatened to delay things, she remained calm and worked closely with us and the buyer to ensure everything completed on time, avoiding any extra stamp duty in the process. Friendly, proactive, and professional from start to finish. Highly recommended.
Mark · 15 June 2025
★★★★★ 5/5
TrustpilotGreat service with JBrown
Great service with JBrown. Just completed on my house sale with JBrown, Kyle was great from the valuation through to completion. Kept me informed, feedback was honest, and I was very happy with his service overall. I will continue to use JBrown going forward.
Rhys · 28 March 2024
★★★★★ 5/5
TrustpilotCan't fault this company
Can't fault JBrown when they sold a relatives house for me via probate sale. We couldn't get up to London because of the distance but they helped sort out clearance, gutter repair etc and kept us informed at every step. Emma particularly was extremely helpful with pulling ends together and being there if we had any questions or problems. I really cannot recommend them enough. They made a very stressful time for us as stress free as it could be!
Bryony · 6 August 2024
★★★★★ 5/5
TrustpilotFrom the very start I had a fantastic…
From the very start I had a fantastic experience with JB Brown. From the initial consultation to the final signing, they were professional, knowledgeable, and incredibly helpful every step of the way. Their team went above and beyond to find me the perfect property within my budget, and their communication was prompt and clear throughout the process. I highly recommend them and would be happy to use them in the future. Thank you for making my experience stress-free and enjoyable!
Jinpat · 24 April 2024
★★★★★ 5/5
TrustpilotWe had the pleasure of selling our…
We had the pleasure of selling our property with Zara at JBrown. We were impressed with the marketing material it was unlike any other we had received for our property before. Zara frequently updated us throughout and was able to have the property under offer within a few weeks! Throughout the sale we were always in touch with Zara via WhatsApp (super handy!) and we are so thankful for the support and due diligence to ensure we completed. Thanks again for all the efforts
Selena · 13 April 2024
★★★★★ 5/5
TrustpilotJames was a blessing
James was a blessing! I previously let my property out to a questionable company who offered guaranteed rent - turns out they were just listing my property on airbnb! James managed to sort it all out and find me the perfect tenants
Mandeep · 24 May 2023
★★★★★ 5/5
TrustpilotI have recently sold my property…
I have recently sold my property through JBrown and am so pleased they were able to see it all the way through to completion. We had previously been on the market with another agent but didn’t manage to sell. The team at JBrown knew exactly how to market my property to the right buyers and had my property under offer in a matter of weeks. Would 100% recommend!!
John · 29 March 2024
★★★★★ 5/5
TrustpilotWe had a great experience buying…
We had a great experience buying through J Brown and our thanks go in particular to Kyle. Our purchase wasn't the most straightforward but Kyle helped find the solutions to any issues with professionalism and efficiency. Highly recommended. Andy & Kate
Andrew · 9 April 2025
★★★★★ 5/5
TrustpilotKyle Williams provided us with great…
Kyle Williams provided us with great customer service when we purchased our new home. He was extremely helpful and patient. Thanks Kyle!
Tom · 25 October 2023
★★★★★ 5/5
TrustpilotGreat viewing experience with James
Great viewing experience with James - he was really helpful in answering all of our questions and showing us the full extent of the property.
Deuvaunn · 7 August 2025
★★★★★ 1/5
TrustpilotI wouldn't trust the good reviews.
I wouldn't trust the good reviews.2 months after moving in to a rental property, the agent messaged me to ask: "Would you mind, (and only if you've been genuinely been happy with the service of course!) leaving me a quick review on google?"Only asking for reviews if you've had a good experience? I lived in their flat for 12 months. They made many promises before singing the contract, but after that they more or less vanished. It took them 9 months to fix an issue. When the end of the contract was approaching, they stalled and stalled when I asked about renewing, and in the end told me 3 weeks before the end that the landlord was not renewing the contract. During viewings their agent demonstrated where the dishwasher was by opening it mid-cycle (the loud part), having water splash all over (no, he did not wipe it dry).I would avoid them honestly. When they give you a call they sound very cheerful, but what they actually did was useless and you'd be better off taking your chances with another company.
Mary · 7 July 2022
★★★★★ 5/5
TrustpilotKyle was a polite and accommodating…
Kyle was a polite and accommodating person to deal with and really professional. Thanks Kyle
Kate · 13 December 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
