Japan Services Rent London reviews

★★★★★ 5/5

Google

My family have worked with Japan Services for over 30 years as landlords for renting out property in the local area and I can wholeheartedly recommend their balanced and conscientious approach to keeping their clients satisfied on both sides. So much so, that I have recently decided to finally hand over full management to their capable hands. The whole team, including the contractors they have on file are all very efficient and helpful and visiting the office is always a pleasant experience with a friendly and cosy atmosphere. Heartfelt gratitude to you Hiroko Sutton and the team.

Allan · 16 April 2024

★★★★★ 5/5

Google

My family have worked with Japan Services for over 30 years as landlords for renting out property in the local area and I can wholeheartedly recommend their balanced and conscientious approach to keeping their clients satisfied on both sides. So much so, that I have recently decided to finally hand over full management to their capable hands. The whole team, including the contractors they have on file are all very efficient and helpful and visiting the office is always a pleasant experience with a friendly and cosy atmosphere. Heartfelt gratitude to you Hiroko Sutton and the team.

Allan · 26 July 2023

★★★★★ 5/5

Google

A very professional agency. Especially Mrs Diva made us feel comfortable as tenants with all the process of signing in the new property. She is professional, polite, very helpfull and accurate to what you discuss with her. The most important is that she is interested and care about your case not only before signing in the contract, but also afterwards, too. She is an asset to the agency!

ILIAS · 16 April 2024

★★★★★ 5/5

Google

I have used Japan Services to rent my property, sell my property and investigate the management of the estate. There is nothing they don't know about the history, the workings and the inhabitants of the estate. I would highly recommend both their letting arm and the sales arm who go above and beyond to make transactions go smoothly. They have helped me initially as a live in occupier to deal with issues with the estate management as they arose, as well as as a remote landlord when I had to move away. They have all the local contacts and provide sound advice.

Alexander · 27 October 2024

★★★★★ 1/5

Google

This estate agent is a joke when it comes to marketing properties and getting tenants for landlords. I made the terrible mistake of being lured in by Japan Services’ low fees vs. the high street nationwide companies. First they took almost a week to implement small changes to the contract, the flat photos for the ad were taken ON A PHONE BY AN AGENT are were just as disastrous as you’d expect: badly lit, terrible angles, not cropped. So the ad was a disaster. For all these reasons they failed to get a SINGLE VIEWING in 3 weeks. Let alone an offer. And didn’t even get in touch to discuss a price drop. In general, their communication was abysmal. After giving Japan Services ample time I hired a high street agent who had dozen of viewings within the first 48 hours and three offers in less than a week. I 100% regret ever working with this estate agent and they proved correct every negative stereotype of incompetency in this industry. If I’d just gone with a more expensive high street agent I’d have made back the price difference due to my flat not sitting empty for weeks. Do not repeat my mistake. I dread to think what they’d be like actually managing a property…

Dom · 12 November 2025

★★★★★ 5/5

Google

We have used Japan services to manage our rental property in London for decades, since we first bought our apartment more than 40 years ago. First used by my late father, and then after he passed away by myself and my sister. They’ve been reliable, efficient and trustworthy for all this time. We recently sold that property after 40 years and that whole process went extremely smoothly with them. I would highly recommend them to anyone. Dr G Mannan MD . USA

Ghalib · 16 April 2024

★★★★★ 5/5

Google

I visited Japan Services company in August-2024, he professionally gave me a brief on houses available for selling, arranged visit quickly and gave me a good tour of the property after coordination with the tenant; so impressive work that I made decision and made an offer, within 2-3 weeks the contract was done, agreements reached and formal process/ land registry succeeded. Very good & professional team with brilliant customer service & info advice, smart communication and good advice to customers, so happy that I met the sales agent ( Mr K.P) at Japan Services, very glad & confident team. 🌺👏🙏😊

Dr · 23 February 2025

★★★★★ 5/5

Google

Japan Services have helped me rent, manage and sell several properties since 2000. I find then extreamly helpful,polite and efficient. I will chose them over anyother. I have had a stress free relationship with them. My thanks to the Japan Services team.

Rizwana · 16 April 2025

★★★★★ 5/5

Google

Grate friendly service excellent communication I would definitely recommend Japan services Thanks Kenny 😊 …

Q · 30 May 2024

★★★★★ 4/5

Google

As a tenant you expect agencies to be knowledgable & willing to help when you have queries or face problems inside the flat. Amardeep & Jane in particular have been extremely helpful and proactive with my queries. I cannot thank them enough for the advice and assistance they offered not only during but after my tenancy. It makes a difference when you feel that an agency cares not only for the property but the people living in it. They are an asset to the company. Thank you Japan Services.

Emiko · 16 April 2023

★★★★★ 5/5

Google

We recently had the pleasure of selling a house through Japan Services. Our contact there, Kenny Peters, was excellent to work with. From listing the property across various platforms, to expertly handling the property viewings and providing us feedback from potential buyers afterwards. Good communication, personable character, down to earth and dedicated. Kenny helped make the task of selling the house a breeze. So the whole family were delighted with how things panned out. Based on our personal experience, I'd highly recommend using Japan Services for property sales or rentals.

S · 27 October 2024

★★★★★ 5/5

Google

Kenny was exceptional throughout the process, supporting clear communication with the buyer and the solicitors. As expected, there were a few bumps in the journey, but Kenny's professionalism helped us to work through them. Highly recommended!

Dimitris · 29 June 2024

★★★★★ 5/5

Google

I rented a flat through Japan Services for 18 months just at the start of lockdown in March 2020. They gave me excellent service both on the letting and maintenance side. The negotiation and implementation of the tenancy agreement including various changes during the tenancy were dealt with smoothly and professionally. The checkin/out processes were conducted in the same way and were fairly done. Being an older property a number of maintenance issues arose during the course of the tenancy which were all dealt with promptly and professionally. All the staff are friendly and helpful. I would recommend Japan Services without hesitation. Charles Dunn

Richard · 16 April 2022

★★★★★ 5/5

Google

I recently had the pleasure of working with Diva @Japan services estates & letting agents and cannot emphasize enough how outstanding her service was throughout the whole process of renting our new home. From start to finish, Diva demonstrated the highest level of professional, friendliness and efficiency, making the entire process a breeze.

Randall · 16 April 2024

★★★★★ 5/5

Google

I feel Kenny went above and beyond the expectation of an Estate Agent. He supported me in every way in my house move.

Diane · 27 October 2024

★★★★★ 5/5

Google

Japan Services sold our house. Kenny was the agent. Very good knowledge of the local area and local housing market. Responsive, friendly, LOCAL! Great job!

Pav · 29 June 2024

★★★★★ 5/5

Google

Thank you so much, Japan Service, for all your kind help and excellent service throughout my tenancy. It has been a wonderful experience. Jane, Diva and many other team members of Japan service always go extra miles to help with their customers. Thanks again.

Hla · 16 April 2024

★★★★★ 5/5

Google

Japan Services has been managing a property for me for over 30 years and has always given excellent service. A major refurbishment was recently carried out managed by their Mr. Singh. He provided an extremely competent service as well as offering a lot of very useful advice. I can highly recommend this company.

Robert · 16 April 2023

★★★★★ 1/5

Google

This Lettings agency has told me they have successfully made 4 people into paying for fences to be fixed that appear to be their client's / managing director's responsibility. Their client's fence has been falling down into my property / looked like this since May 2022 and I can not get them to fix it. They are demanding I pay half of the costs for something that is their property's responsibility. Luckily the lovely resident group has given me support and confidence to hold my ground. I own the house to the left of the fence. Do not give them your business.

Red · 21 June 2023

★★★★★ 2/5

Google

Pretty poor service, they offer higher rent for Japanese nationals (the site in Japanese has higher rent than the English site). Also not very helpful for tenants… very slow with providing information. They know Japanese people who can’t speak English fluently would go to them so their service is below average compared to other letting companies I’ve dealt with in other places across the world

Tatsuya · 16 April 2024

★★★★★ 5/5

Google

Even though life in London can be challenging and many things can happen, my wife and I are grateful for the peace of mind we have in being able to communicate in Japanese.

Ongnaka · 16 April 2024

★★★★★ 1/5

Google

This Lettings agency has told me they have successfully made 4 people into paying for fences to be fixed that appear to be their client's / managing director's responsibility. Their client's fence has been falling down into my property / looked like this since May 2022 and I can not get them to fix it. They are demanding I pay half of the costs for something that is their property's responsibility. Luckily the lovely resident group has given me support and confidence to hold my ground. I own the house to the left of the fence. Do not give them your business.

R · 16 April 2023

★★★★★ 5/5

Google

Excellent service from this lovely local agency. Diva and Tara helped us twice now with their vast experience of the area and always very friendly and communicative. I'm glad I found them!

Jigs · 16 April 2024

★★★★★ 5/5

Google

They are very responsive to our requests. Very good experience with them. I was very happy to rent a flat that was managed by Japan services over two years.

Jun · 16 April 2024