Islington and Shoreditch Housing Association Limited London reviews

★★★★★ 1/5

Google

Be prepared to wait about 30mins+ before someone ever answers the phone!! And about 10weeks until someone replies to your email. ---- This was my previous review. As of today (14/1/20) I feel their customer services have improved. Not sure if it is across the board but Alex and Nathan (repairs) are definitely very helpful. And the queues aren't as long to get through to someone. 08/09/2020 - I've been waiting to get my complaint resolved since the last time I left a review. I was hopeful that my experience with ISHA would improve but it has gone back down the drain. Their complaints service is absolutely appalling. They DO NOT follow up with complainants nor follow the procedures they have. I can't get hold of anyone over the phone nor do I receive any response to my emails! But when it comes to getting money of your residents you manage to get in touch very swiftly.

A · 10 June 2021

★★★★★ 1/5

Google

I don't think anyone works in the actually building, you wait to be next in the queue but no one is available.. make it make sense

JayrswaveyGaming · 16 April 2025

★★★★★ 5/5

Google

They helped me out, telling me where to go and how to find accommodation. I don't speak English, but the nice girl at the reception helped me, using gestures and a translator. As best she could. But she helped. Thank you so much 🩷 …

Инна · 16 April 2024

★★★★★ 5/5

Google

Fab housing association. Lovely staff

Ade · 29 September 2025

★★★★★ 1/5

Google

Absolutely the worst housing people I've ever dealt with,coming from partners for islington who are great and very understanding. Firstly there is not even anyone who you can speak with to make a complaint you have to do it by email …

Victoria · 16 April 2024

★★★★★ 1/5

Google

A scandalous entity. Incompetent, dis-functional, duplicitous. Completely devoid of duty of care. ISHA hold your head in shame. You deserve 0 stars. Their complaints process is deliberately defective so you cannot progress a complaint to final stage. If you complain too many times - even if your complaints are valid - they will block your email address without informing you. scrutiny @ ISHA you need to scrutinize the email blocking

Tim · 12 June 2021

★★★★★ 1/5

Google

Complete waste of time and effort trying to communicate with these uneducated people. There is a certain manager that sleeps with a women in my residence and has been for the past 6 months. Video proof will be sent to his manager in the next few weeks!

Cookex · 12 June 2022

★★★★★ 1/5

Google

the worst landlord I have ever been with..I have reported a hazard and safety issue..they can't be bothered to sort the issue

Haf · 28 January 2025

★★★★★ 1/5

Google

They're deliberately negligent, and they don't care about that. The disrepairs caused my medical condition to worsen, and damaged my skin. That's why I stopped paying bedroom tax.

Beryl · 16 April 2024

★★★★★ 1/5

Google

No one from sales responds to your emails or phone calls. Not sure what else I can do to get in touch with them. Having read other reviews on here, it looks like this is typical behaviour.

Darius · 12 June 2023

★★★★★ 1/5

Google

Doesn't want to help with complaints. Even when in direct email with someone from isha and still nothing gets done. Absolutely useless!! Waiting times for a contractor to call you back is ridiculous quick enough to take rent but doesn't want to help their tennents. disgusting!!

Robyn · 12 June 2022

★★★★★ 1/5

Google

Worst company ever, i have had a leaking water for the past 12 hours. Yet they treated it none emergency and told me to maintain it till friday. Going to report them to the council.

Onur · 12 June 2023

★★★★★ 1/5

Google

Isha increased the monthly payment by 31% after lockdown. They didn't amend the direct debit and now after 7 months later I call them and they tell me I owe them £353. If I could give minus 100 stars I would.

Vince · 12 June 2022

★★★★★ 1/5

Google

Repairs are always a nightmare. Always paid full rent and lived in same property for 20 years. Wrecked my home when replacing kitchen damaging floor, furniture, blinds because of the lack of common sense. Live on 3rd floor and have faulty windows which apparently is not an issue under health and safety as it is my responsibility to watch my children. Complaints get escalated however no one ever takes responsibility. Love my flat but ISHA are a terrible land lord or rather the staff they employ are very unprofessional and do not know how to deal with issues

Henley · 10 June 2020

★★★★★ 1/5

Google

Extremely poor customer accounts service team. Although I had written a complaint and had a response (apology) the customer accounts service team is despicable. They do not know how to communicate effectively with people which causes unnecessary stress. The changes that have been made to the accounts department within the last year are not effective. Some Customer accounts service staff need to be trained as it is apparent they have NEVER undertaken any form of training. if there were a minus rating ISHA would defenitely qualify.

A · 13 June 2019

★★★★★ 1/5

Google

Almost near to kicking a 2 year old with food allergies and a 9 year on the autism spectrum line out on the street despite full rent being paid, despite UC Delays and lack of communication, terrible at repairs, high service charge with lack of show for it, know to feel discriminated against racially, with proof, told its my own fault for working and how DWP makes their own calculations. Lack of communication between sister companies or third party, they expect you to footwork and know how payments work and dates they receive payments with companies they correlate with way more frequent than myself...terrible, Avoid if seeking safety.

ZXzSWITCHzXz · 13 June 2019

★★★★★ 5/5

Google

Just want to praise ISHA and contractors FDH for their efforts and efficiency in completing repairs in our home at Highams Park. We are happy with the completed works and appreciate their hard work ethic, which should be applauded. Thank you!!!

Nadisha&Jess · 12 June 2021

★★★★★ 1/5

Google

If only i had the option of giving minus stars i would rate this -1000 stars for their service it is disgusting and horrible how no one in this company knows what there doing. no communication between them i have been complaining for the past 2 years for them to fix my balcony doors,which from the beginning was ment to be one balcony door in kitchen that was broken and they came and took one hinge from my living room balcony door to fix the kitchen one and eneded up damaging all my doors. Now i have been after them for 1 year to fix the broken one in the living room and after sending 10 people in total they cant seemed to know what their doing . its ridiculous how they work. what stupidity honestly the worse housing association in history.

Lina · 13 June 2018

★★★★★ 1/5

Google

Yes, I would like the complaint number - but again, no one has contacted me with it!!!. Impossible to progress anything as no one ever responds to emails or calls back as promised.

Michelle · 12 June 2022

★★★★★ 1/5

Google

Repairs they are a joke, I had heating problems and I have a Lung condition and yet NO ONE has come to deal with it, this has been over a week now. As for these contractors who we didn't ask for or need to change, Mitie are ridicules. The surveyor Manager Dawn, hasn't bothered to get back to me after my last email on 28th November 2017 although I still have a heating system, which isn't working properly.

Carol · 13 June 2018

★★★★★ 1/5

Google

They aren't open at 8am, nor are they open at 9am. In fact, I don't know when they turn on the phone lines but it's certainly not at the advertised times...

Kyle · 12 June 2022

★★★★★ 1/5

Google

Wouldn't even give these a one star don't want to know of any complaints or repairs very rude not helpful in any way my son has a walk in shower and it's been broken for six months and still not fixed the lift was out of order for over a year but as soon as you bring to their attention they put the phone down on him

Denise · 12 June 2020

★★★★★ 1/5

Google

Horrible housing group. Been a resident for 6 years, they don't listen, don't care, property is unsafe and unkempt and customer service is poor.

Candy · 12 June 2021

★★★★★ 5/5

Google

Excellent customer service and are keeping us updated regularly throughout covid

Theresa · 12 June 2021