Islington and Shoreditch Housing Association Limited London reviews

★★★★★ 1/5

Google

Health and Safety issue which has been a constant battle, the team keep brushing it off! The Issue has been reported by several residents and nothing has been fixed, they have stated there has been no reports and someone will fix it within 24hrs. Rahul who i spoke to on the phone was useless and dismissive. If someone dies you all will be responsible. Best, Sharday Boulyn

Sharday · 2 April 2026

★★★★★ 1/5

Google

I wrote a review but Isha took it down. Hear it is again....... Isha had Accuro waste management remove two bicycles and destroyed chains. Even though we had permission to park there by Monique Duchen. One was pulled off the truck by a neighbour. They say they put a Torts notice up in September (supposedly) saying bikes would be removed if they had not been used. (I do not ride my bicycle in winter) I check my bicycle every couple of days as my bedroom window looks directly at bike rack. Only one neighbour saw notice tucked discreetly on side. (They live opposite bike shelter) I had gone down two weeks prior to removal with a neighbour to check my bike and no notice was up. I have written several complaints letters but they refuse to replace locks and bicycles. My point is Why was a notice put through everyones door or text. You don't destroy peoples possessions and not replace them. I will be taking them to small claims court and have a Crime Reference No. Please bring back Monique Duchen. Since she left lsha has gone from great to AWFUL. I will be checking regularly to see they haven't taken my review down again.

ISHA · 13 July 2025

★★★★★ 1/5

Google

Errrmmm...is there a phone number that actually works or live? 0300... Never answered with no reply back after leaving messages 07... managers mobile numbers always direct to voicemail BUT works when they need help around the property. What's the point of providing numbers when no-one answers them?!?!?! Regular leaflets are sent out but never answer calls when in need or for general enquiries!! What is ISHA contact number?

Amy · 9 April 2026

★★★★★ 5/5

Google

It seems to me since Monique Duchen, relatively new head of customer services arrived at ISHA things have changed for the better. Monique is amazing. Helpful. Always gets back to emails (my pet hate) Monique is the first person at Isha who truly helps the residents, she goes over and above her duties to help. She transformed the parking so no one is parking in my spot. (another pet hate) Anyone who now visits ISHA have 20 minutes leeway then a ticket is issued. Once Isha are back in the office (due to Covid) they are issuing Visitors parking permits on line. l felt compelled to write as she is such an asset to ISHA. Give credit where its due. Mandy Wiles Resident at VCC

Mandy · 13 March 2024

★★★★★ 5/5

Google

Huge thanks to JAT for a job well done, my kitchen cabinet and my door he went above and beyond his helpful, friendly and professional. If all the repair team at isha will be like Jat,isha will be the best housing association. But I'm sorry to mention this all the repair team especially PREYA they are not professional at all ,l called the office and l was as to hold on OMG l overhead them talking about me that was so bad.Once again JAT indeed you're the best, you know your job.This gentleman will update you and make sure the job is fully completed. Please keep it up🤝🤝🤝🤝

Yamina · 28 November 2025

★★★★★ 1/5

Google

I have been in ISHA property for the last 18 years and the lift has continuously broken down. We have been without a lift since 21st October 2022 and nothing has been done. All ISHA does is tell the tenants different excuses to why the lift doesn't work. If you try to email ISHA no one responds. If you try and speak to a Manger they are either in a meeting or training or not in. Honestly with the amount of training ISHA staff do you would have thought they would know how to do their job properly.But clearly not. ISHA get a grip. So let me update this review as after 2 yrs nothing improved. So today 12/10/2025 My Boiler has stopped working I have had too reset the boiler 3 times just to be able to use the shower. I called out of hours just to be told nothing can be done until Monday 13/10/2025. So if it was Winter me and my kids, who have special needs would have to freeze. Thanks ISHA. Just one more thing what is the point of out of hours emergency if nothing gets done.

Jane · 29 October 2025

★★★★★ 1/5

Google

The sales team are disgraceful. They stole my reservation fee and lied about key details regarding the shared ownership (fox lane Palmers Green) sale. Please avoid at all cost. They lied to me about the defects in the flat, and the full valuation of the flat. I was not permitted to view the flat because I wanted to get an independent snag survey done when I was told I could before paying my reservation fee. The head of sales John Purcell and his associate Ruzeka Uddin were horrible and need retraining

Elizabeth · 15 July 2023

★★★★★ 5/5

Google

A lovely gentleman named Jat was so helpful and stood by his word. He reported the job so fast and I got the right outcome quick took.Thank you so much you made my home feel more comfortable and in perfect time before Christmas :-)

Hannah · 18 February 2025

★★★★★ 5/5

Google

We had an issue in our house, and Jatinder from ISHA came to assess all the work that needed to be done. He was incredibly supportive, took the time to listen to our concerns, and delivered on everything he promised. When you’re facing a problem at home, having someone who truly cares and can handle your worries makes all the difference, and Jatinder did just that. We really appreciate his dedication and professionalism. He is an asset to ISHA., The Shaikh Family

Rabia · 12 July 2025

★★★★★ 1/5

Google

Isha's team do not liaise with each other, they patch work with many disrepairs, you have to chase them with an update on complaints. They're are a few good people but the majority will seem as though they don't even know what their doing. Very frustrating and you'll definitely need head space to challenge EVERYTHING. Reply to the review comment from ISHA I'm in complaint stage 2 about the behaviour of staff, lack of communication and unprofessionalism of your team. This isn't the first bit second time I have brought this forward to ISHA. Poor management leads to unhappy tenants.

The · 20 March 2025

★★★★★ 5/5

Google

I just want to say a huge thank you to Monique Duchen and her team, ever since taking on the role as Customer Service Manager here things have really taken a turn for the best, absolutely no complaints, whenever things needed to get done she will ensure that they're chased up on. In our case we needed some urgent major repairs done to our flat and she chased everything up personally instead of passing the task over to someone else and would then promptly follow up with updates throughout the whole process, even during the pandemic! Also another further appreciation needs to be given to their repairs team who ensured all the safety precautions were in place with multiple inspections to every part of the flat and went beyond their call of duty to also check and repair things unrelated to the original task and all of that completed well ahead of the estimated completion date. Keep up the great work!

K&m · 10 June 2021

★★★★★ 5/5

Google

Very good service. Had new windows and doors installed it didn't take long.Thank you Jat the surveyor and Simon and his team.

J · 16 April 2025

★★★★★ 1/5

Google

Shambolic housing trust. The CEO needs to step down ASAP. She constantly complains about not having money to deal with cladding issues. But yet they throw money at useless contractors , cut costs and put people’s lives at risk. Leaks in car park ongoing for years and going into the electrical intake cupboards in the basement on a building with potentially life threatening cladding.

Sara · 1 April 2025

★★★★★ 5/5

Google

Very good service. Had new windows and doors installed it didn't take long.Thank you Jat the surveyor and Simon and his team.

Jenny · 25 October 2024

★★★★★ 1/5

Google

A poorly led Housing Association led by an poor CEO not fit for purpose! If you, like us, are private owners who were enticed into buying one of their 'well maintained' properties, I strongly suggest you to reconsider. Their customer services is consistently inept. Building works occur on a whim. Lifts are never in working order. The braggart CEO and her staff are busy posing for photos or posting updates of pseudo-achievements. Rather than leading her team to provide a good service to the customers. Update - Extremely disappointed. Our bike store has been broken into and non-residents are parking their scooters, ebikes with possible contraband. No action taken whatsoever. These non residents also have fobs so can break into our building at will. We’ve emailed the relevant people who are apparently in charge and they’ve not responded to home owners like myself. Let alone the tenants on social housing. A poorly run and managed properly company. Will be approaching an ombudsman to action this.

Jay · 14 August 2023

★★★★★ 5/5

Google

This place is only getting 5 stars as the housing support worker Alisdair is a true angel on earth he realy cares. Keep up the good work you go above and beyond.

Maria · 12 June 2023

★★★★★ 1/5

Google

Worse landlord ever. Never attend to repairs, they can only respond to minor repairs but when it comes to major repair such as leaking and dampness, forget it , it never get done. Most of the repair staff are well trained for lying, trust me you cannot trust anyone of them. the contractor they chose to wrk with are as bad as the landlord. The complaint officer is another unbelievable person you want to deal with , she cover up so much that she can run you crazy. (Sabrina Begum) I have been waiting for a leakage repair in my apartment in the last 4 years and it still has not been sorted out . When you sent email are never responded to, many phone calls , text messages , with no response. i wonder why should tennant chase for repairs? ISHA is every tennants nightmare. they are only effective when it comes to chasing up rent but repairs are never get done. The problem is from the management.

Irene · 10 June 2023

★★★★★ 1/5

Google

Rent and service charge increase each year, but services to residents get worse. Over 6 months with no lift, never maintain communal terrace, but always have money to spend on harassing residents about fake fire hazards. Zero accountability …

Yekutiel · 16 April 2025

★★★★★ 1/5

Google

The worst landlord ever. Don’t complete repairs or respond to complaints. The complaints and resolutions manager Sabina Begum is a joke - doesn’t have a clue 😓 want to give 0 stars but when not let me! …

Michelle · 12 June 2022

★★★★★ 1/5

Google

Lift always broken, communal area never clean, people smoke in the building and lift yet nothing is done about it for the children that have to breath it in, communal doors don’t work properly every month, buzzers broken majority of the time, been waiting for a new boiler for 2 years as mine switched itself off every few minutes but no one cares even though a child lives in the property, car park is full of cars that don’t have a permit to park there, customer service at the branch is not helpful (people have to be chased as they don’t get back to you when they say they will).. need I say more?

Ciara · 12 June 2022

★★★★★ 1/5

Google

Given a star as had to give at least one on here…. Shambles of a housing association with even worse contractors who refuse to attend emergency call out booked by Isha diagnosing boiler fault via phone (incorrectly)decided parts would be needed and 4 day bank holiday would mean shops would be closed (again load of bull)…, just want the stand by money and not do their job!!!!!!!!! Regardless of manual clearly stating what needed to be done (2sec job) fobbing me off with various reasons none of which relate to the problem and refused to come to call out!!! Absolute farce!!!

Patricia · 10 June 2022

★★★★★ 1/5

Google

ISHA, what is going on? Firstly, you are collecting your rental payments week after week or monthly but the services you give to some of us is none to be desired. Kevin the new maintenance officer is either incompetent or doesn't know the role of his job. Fences are disintegrating, when the issue are pointed out to him he rather turned a blind eye. The surroundings are dirty and yet we pay for ground maintenance. Secondly, you are trying to allocate a family with no disabilities a house that should only be available to a family with disabled children or disabled adults. Surely you could find an alternative accommodation for the family with no disabilities elsewhere. Lastly, but not least, parking space is a nightmare. I sometimes fail to drive out of my parking bay

Tabitha · 10 June 2022

★★★★★ 5/5

Google

I would like to let you know that jat your surveyor is such a nice person nothing is to much trouble for him so polite and helpful I do hope he is appreciated and doesn't leave

Christine · 28 February 2025

★★★★★ 5/5

Google

Jat M came today to check damp in bedrooms. Jat M is such a great guy he also fix the boiler which wasn't his job but we requested.we need people like him. Thanks a lot Jat M

Dua · 20 December 2024