Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDo not use for rentals
Do not use for rentals. There is a cost of living crisis of which this company is taking advantage of it with overvalued properties and fees. I paid a holding fee which equates to one weeks rent whilst going through necessary checks. I was truthful that I had a little adverse credit from over 5 years ago but I had an amazing reference from my current landlord of 10 years (of which they knew him as he uses them for some of his properties) plus a steady job. It was taking this agent over a week to get back to me about anything, never returned calls and I was growing concerned. Unbeknown to me, if you also don’t earn three times the rent of the property, you will also fail their checks as they will deem you unable to afford payments. I tried arguing that I could afford it because even after rent, I still had over £1k left and it’s a little unfair to set such judgments on people. They even agreed that they knew I could afford it but it wasn’t up to them but down to their policies etc. I couldn’t get a guarantor which prompted them to say didn’t I have a partner who could move in to bump up the financial figures or guarantor me. Therefore I ended up losing my ‘holding fee’ which is a considerate sum and if this company does this to 10 people a week, they are making a packet for nothing. What gives them The right to put people over a barrel like this?!!! It’s extortion!!! Especially with the current climate and people needing homes and struggling with increasing prices of food, gas and electric. A house is a necessity, people need to live and be safe but this agent seems to be very discriminatory and setting unrealistic benchmarks.
Liz · 13 January 2023
★★★★★ 1/5
TrustpilotDo not use for rentals
Do not use for rentals. There is a cost of living crisis of which this company is taking advantage of it with overvalued properties and fees. I paid a holding fee which equates to one weeks rent whilst going through necessary checks. I was truthful that I had a little adverse credit from over 5 years ago but I had an amazing reference from my current landlord of 10 years (of which they knew him as he uses them for some of his properties) plus a steady job. It was taking this agent over a week to get back to me about anything, never returned calls and I was growing concerned. Unbeknown to me, if you also don’t earn three times the rent of the property, you will also fail their checks as they will deem you unable to afford payments. I tried arguing that I could afford it because even after rent, I still had over £1k left and it’s a little unfair to set such judgments on people. They even agreed that they knew I could afford it but it wasn’t up to them but down to their policies etc. I couldn’t get a guarantor which prompted them to say didn’t I have a partner who could move in to bump up the financial figures or guarantor me. Therefore I ended up losing my ‘holding fee’ which is a considerate sum and if this company does this to 10 people a week, they are making a packet for nothing. What gives them The right to put people over a barrel like this?!!! It’s extortion!!! Especially with the current climate and people needing homes and struggling with increasing prices of food, gas and electric. A house is a necessity, people need to live and be safe but this agent seems to be very discriminatory and setting unrealistic benchmarks.
Lizzy · 13 January 2023
★★★★★ 1/5
TrustpilotI would never ever used this Company…
I would never ever used this Company again. They failed to tell my tennent I was selling up, because of mortgage increases, I even even emailed them. Heard nothing so I assumed they had told the tennent. Two months later when I thought I'd have my property back, they told me they hadn't told the tennent. Also the tennent flooded my bathroom and cost me £2000 to fix!
Stephen · 28 October 2025
★★★★★ 4/5
TrustpilotHunters Estate - Demi May
Demi May was my first point of contact who communicated effectively and efficiently between me, the buyer, and the seller. Demi was amiable, astute listener and professional in the way she facilitated the next steps of the purchasing process. Her effective communication skills enabled me to secure multiple viewings with ease. I would strongly recommend Demi May to any company who is looking to appoint someone reliable, kind and proactive. Indi
Indi · 15 July 2023
★★★★★ 1/5
TrustpilotTried to use twice but no one every rings back
Tried twice but no one every rings back.or follows up on enquiries. Once to rent a house and once to sell - 12 months apart.
AB · 4 September 2026
★★★★★ 5/5
TrustpilotI had an outstanding experience working…
I had an outstanding experience working with Gary as my estate agent. From the very beginning, he was professional, approachable, and incredibly knowledgeable about the market. He took the time to understand my needs and guided me through every step of the process with clarity and patience.
Janet · 26 March 2026
★★★★★ 5/5
TrustpilotThe Amazing Sandra
I had a viewing in windmill road gillingham on saturday I was early for my appointment and greeted by sandra. I have had lots of viewings with other estate agents recently but sandra was def the best. Her professionalism was amazing she was very honest which is rare for most estate agents :) and she knew everything about each room before we stepped in it. Sandra's knowledge of the area was great regarding parking near by facilities. Clearly she did her research before the viewing. I feel she is a real credit to the company and everybody should learn from her how to conduct a viewing in a professional way. She should be the face of customer experience for the whole industry not just hunters. I understand this is a sales environment and results won't always reflect how good or valuable a person is but hunters def should invest in this one for long term as the old saying goes people buy from people. Thank you so much Sandra :)
Arshad · 2 August 2022
★★★★★ 5/5
TrustpilotMy brother and I contacted Hunters…
My brother and I contacted Hunters recently in relation to a 6 bedroom detached house with extensive parking & gardens in Buntingford Hertfordshire. We arranged an appointment with their employee Laura. My brother and I were so impressed by Laura from our first meeting in relation to her knowledge of lettings. She proved herself to be highly efficient and courteous during the following week and arranged all the certification, photos & floor plans for the letting with the individual contractors and in addition to providing us with beautiful Client brochures posted it on Rightmove within a very short time scale. I would highly recommend Laura and Hunters.
Cancer · 26 July 2022
★★★★★ 1/5
GoogleI have never experienced such rudeness and unprofessionalism from one of the staff who works there, Brenda. I originally called Hunters as I was inquiring about a property that I wanted to know more information about and possibly view, to …
Naomi · 16 July 2025
Agent replied · 12 December 2025
Hi Naomi. I'm sorry to hear that your phone conversation with my colleague did not go as either of you would have liked it to. Brenda is a highly dedicated and valued member of our team, that I have employed and appreciate greatly. I … More
★★★★★ 5/5
TrustpilotI recently sold 3 houses with Hunters…
I recently sold 3 houses with Hunters in Gateshead and I have to say Hunters did a job a great job for me. A couple of the sales were not straight forward but they managed to get the sales over the line and and showed great worth ethic and professionalism. Rob is always on the other side of the phone going the extra mile to help out. They also managed my rentals and did an amazing job finding me great tenants. I have no doubt in recommending their services to anyone looking to buy sell or rent property in Gateshead and around. Anthony Jowers
Anthony · 24 May 2022
★★★★★ 1/5
TrustpilotViewed a rental property
Viewed a rental property. I wanted to proceed but then told they wanted to collect more interest and no communication whatsoever.
Darren · 14 September 2026
★★★★★ 1/5
TrustpilotI would give zero it i could
I would give zero it i could. In disrepair for two years. Dont know were to start. Electics, mould, guttering, blocked toilets, firealarms. Dog poo on the floor when moving in. Overgrown ivy on the walls etc etc. im begging you dont rent from them. Fail to attend apointments etc
Jennifer · 10 February 2026
★★★★★ 5/5
TrustpilotI would highly recommend this Estate…
I would highly recommend this Estate Agent who helped us sell our flat. We all knew how difficult and hard to sell a flat now adays, let alone is a high rise building. I would personally recommend Jabjeet one of the estate agent who assist us sell our flat. who is a very professional, responsive and attentive to details. His skills and hard working & enthusiastic attitude helped us find a buyer and deliver what we are expecting and more. I highly recommend him as a Estate Agent who is focus to meet the clients expectations and within the time frame deadline. He is driven and passionate to his profession. And what we like about him is he communicate and respond to us asap, He guide us along the way of the process of selling our property. Thank you Hunter Agent for your support through out the process. And thanks for sending us Jabjeet as our Agent, he is truly a great asset to your company. We are super happy with his service.Mr & Mrs. Reyes & Family
Belinda · 19 February 2022
★★★★★ 5/5
GoogleI can only recommend Hunters. I had the pleasure to work with Raj and Ed for the sale of my property and can only thank them for their professional work.
The sale was challenging for me as I don't live nearby and Hunters were there …
Martin · 16 April 2025
Agent replied · 8 November 2024
Hi Martin. It's been a pleasure to help you with the sale of your house. Thank you for your positive words for us and the team. Wishing you all the best, Richard
★★★★★ 5/5
TrustpilotFantastic efficient friendly service
I have just recently moved out of a property that Hunters in Baldock were managing I can’t believe in the difficult times with the pandemic how absolutely professional and efficient they have been. Both Claire and Chloe were brilliant. Supported me through the exit all the way, made sure the deposit was quickly paid back quickly and fairly, at no point did I feel money was being held unnecessarily.I would definitely recommend them to anyone thinking of letting their home
Lorraine · 19 January 2022
★★★★★ 5/5
TrustpilotAmazing - Wembley Park branch (Agent Sam)
My experience with this letting agent is absolutely amazing. Dealt with the Wembley branch. The agent who helped me was Sam! He was a life-saver in my long search for a place to live. He was understanding, professional, helpful and friendly. He found me a place within a few hours!!! He truly knows what he is doing!!! Also a big thank you to Francis who took my initial call and all my details and was so lovely on the phone. RH
Raghida · 3 December 2021
★★★★★ 5/5
GoogleWe had an odd sale but Richard,Ed and the team really helped us with everything and even gave me a little discount. The sale was challenging but Ed kept me updated and I would also mention Peter Williams Taylor Rose who were recommended by Ed. Everything took a long time to resolve but i really appreciated all of the help advise as it was my 1st sale and I feel I got a great set of people who do actually help and seemed to actually care.
Rob · 22 July 2023
Agent replied · 16 June 2024
Hello Rob, thank you for your great feedback! We're pleased that you are happy with our service despite the challenges along the way, we shall of course pass this onto Peter Williams at Taylor Rose - his communication is always second-to-none which is absolutely key when progressing a sale. We wish you all the best for your future endeavours and you know where we are if you need any assistance, we'd love to work with you again.
★★★★★ 5/5
TrustpilotWe had the pleasure of dealing with…
We had the pleasure of dealing with Steven Craig of Hunters for a property view. Stephen is an excellent agent, very personable, professional and prompt in his dealings. We would have no hesitation in endorsing Steven. Keep up the great work!
Rakesh · 25 October 2024
★★★★★ 4/5
TrustpilotHunters Estate
I was delighted to have Darren Bailey and his team at Hunters Estate assist me in my purchase.Darren was professional, reliable and a proactive point of contact who helped mediate effectively and with confidence between all parties involved. His friendly disposition made the process positive for sure! I would gladly recommend Darren Bailey to anyone who is looking to buy a residential property. Indi
Indi · 16 July 2023
★★★★★ 5/5
TrustpilotNicole Coombes at Hunters estate agents was so helpful and fab!!…
Nicole Coombes at Hunters estate agents, Middleton; has helped me and my partner (first time buyers and we had no clue about the processes of purchasing a property) she talked and helped us through step by step and made each step clear and understandable. she also did this with such a warm, friendly and professional manner plus she was so patient with me throughout. i would certainly recommend hunters and certainly Nicole Coombes was just fablous with us. we now, thanks to nicole at hunters, moved into out first, soon to be family home
Charlotte · 8 September 2021
★★★★★ 1/5
TrustpilotCooling off period contract disparity…
Cooling off period contract disparity with hunters.We signed up to sell our property then changed our minds over the weekend as we are entitled to do under the 14 day cooling off period. There is a clause in the contract which contradicts this entitlement so be warned if you change your mind. The measure of any company is how they react! In our case, demand for payment and threat of debt collection when no work had been done. Be warned my fellow house moversThe sooner estate agents are regulated, the better for all concerned!!! Ombudsman your time to shine
M&T · 4 September 2021
★★★★★ 3/5
GoogleWe sold our house with this agent. My first impression was fantastic: The valuer spent well over an hour with me at the valuation appointment, and I felt very heard and considered as a result. This approach, alongside the wealth of data supplied, got Hunters the job over other agents. Unfortunately this initial attentiveness did not last. When I really needed team members to help push for exchange and completion, I found staff members significantly hands off, which is in direct contrast to the reviews I read about the agent on an independent review website before signing up. For this reason, I would not use this agent in future, or recommend them.
On the plus side, the photos and brochure looked great, and I found the team helpfully communicative at the viewings stage.
Charissa · 17 June 2023
Agent replied · 16 June 2024
Dear Charissa, thank you for the kind words in your review. I do remember all your questions pre valuation, and at the valuation, and I was happy to answer them. Also, all the time and effort it took to make sure your buyer had his funds in place with a complicated mortgage situation. Then towards the end when the person you were buying from was putting a lot of pressure on you, yet your buyer’s solicitor was not ready, we took time to go through the complicated legal issues in detail with the solicitor so we could find a way forward to completion. I am saddened for you that the person you were buying from put so much pressure on you, such that you did not feel supported. I now understand that you did not just want us to get things sorted in the background and update you with emails, but that regular phone calls would have helped.
Around the same time as your sale, I was having long phone conversations almost daily with the buyer and seller of another property we were selling. Both had almost given up on their solicitors, but with a lot of persistence and grace we got the sale to completion. Our attentiveness was always there. We are not a “pushy” agent, but nor are we a hands-off agent. We work hard, long hours, listening to buyer and seller, speaking to the solicitors, understanding the problems and finding solutions, never giving up. This we did for you, as all our sellers and buyers, and is one of the main reasons why we get more sales across the line than other agents.
I do hope our email correspondence on the back of the review helped to explain what I think happened up the chain. I am pleased that we were able to get your complicated sale to completion and that you and your sister can enjoy life in your new homes. I do wish you both well for the future.
Kind Regards
Richard
★★★★★ 1/5
TrustpilotThis company doesn't seem to care…
This company doesn't seem to care either about their prospective customers or their existing landlords.
Stuart · 17 September 2026
★★★★★ 1/5
TrustpilotUseless from day 1.
Useless as an agent. They do not even know their own contracts. As a tenant I was left out to dry. They did not want to know when I had an issue. I was basically told to pay for what I had signed up for. Although the contract I had signed had a get out clause that I was having to quote to them to get them to talk to myself. All via email. Absolutely useless and contact was slow and usually at the end of a working day so as I couldn't get a follow up response till at least the next day or longer. I ended being told to shut up and put up in not so many words. Pay what you owe. Which was never an issue I just wanted out! They struggled to deal with the scenario and even when they did act upon my instructions it was very labored. The manageress was no better than the person in charge of the letting. I had to put her straight a few times and quote her own mistakes. Constant battle to get them to take action with the landlord or reply to myself.after being forced £580 to pay for a service that they had on file was a joke. I asked for the full works if I was having to pay for it. Photos etc. But the refused to come and take them. I'm not saying they robbed me, I'm telling you! I seriously doubt that the landlord was paying that sort of money for that service every time they required a new tenant.Finally after paying a lot of money for a house I never touched they managed to get some other poor soul to rent the property. If you are a landlord. It's not all about the money. Stop being horrible people and make nice house for people to make into homes. If the property you let out is a mess than people will not rent it unless they are desperate like myself at the time. Would you live in it!!???
Micky · 1 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
