5/5
GoogleI had the pleasure to deal with Homesite recently, great communication throughout the process! Thank you Justine for your expertise! 100% recommend to anyone who’s looking for a property in West London.
Trusted Agent profile · London
Homesite London reviews
★★★★★
151 reviews across 3 platforms
199 Westbourne Grove, Notting Hill, London, W11 2SB
Homesite's office in London, at 199 Westbourne Grove, is rated 4.7 out of 5 across 151 reviews on three platforms, including 149 Google reviews rated 4.7.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleCant recommend Homesite enough! Having previously used bigger and perhaps more well known letting agencies, it was a breath of fresh air dealing with Doug and the team at Homesite. Honest and reliable people, they will be my first point of call when next renting or buying. Thanks again, Lewis & Sophie
5/5
GoogleRupert was an excellent estate agent who quarmed my concerns and helped me get a better understanding on the market. Really appreciate the advice from homesite on my current rental.
2/5
GoogleI rented a property through Homesite Estate Agents and below is a summary of my experience from rental to exiting the property. Overall rating is 2 out of 5. When you are signing a new lease with them make sure you negotiate the fee's, to zero as they do not deserve a penny - both at check in and check out. Before signing read the contract particularly for the inventory Company at check out of the property - that you are free to use whomever you want at check out. The owner of Homesite Nigel will try and coerce you into using the agencies preferred Company which are very expensive and there is no need to use them at check out. Any inventory check out company will do. During our stay the agency were inconsistent about returning emails for issues. 99% of the time we had to chase them more then once to get an answer. They can thus be unprofessional. The agency gave me less then 24 hours notice on several occasions for viewings. On one occasion they didn't have the keys and I had to make my way home to open for a viewing. Upon check out I had to chase Nigel from the agency several times about trying to return the deposit. They will try their luck with what should be considered fair ware and tare. Overall I would recommend staying away from this agency. 2 stars is generous.
Agent replied · 24 August 2024
Hi Mohammed, Thank you for your feedback, although I am disappointed to hear that you found our service unsatisfactory. Regarding the check out, we do recommend that the check in and check out are done by the same company as it provides continuity and consistency with the reports to give the most accurate schedule of condition. This is purely to benefit the Tenant and Landlord and of no benefit to Homesite. We did also advise you could use an alternative inventory company if you so wished. Throughout your stay the majority of your e-mails regarding issues were dependent on getting information from the landlord/contractors which sometimes delayed our response. We did always respond to your e-mails though. We always ask permission from tenants before we conduct a viewing and you were flexible on a number of occasions for same day viewings which was greatly appreciated. Had you said no then we would of course have rearranged the appointments. It can take time to return a deposit as we are generally waiting on responses from the landlord regarding the deductions that they are proposing and/or contractors. I’m pleased to say that the final deductions for your deposit actually came to less than the amount you had offered to pay. If you would like to discuss any of these points further then please let me know when would be a convenient time for us to speak on the phone. Kind regards, Nigel Hargreaves.
5/5
GoogleGreat service. Shout out to Rupert and Farhana, they have been very professional and helpful. Highly recommend.
5/5
GoogleI have been using the service from Homesite for years now. First I bought my flat with them in Notting Hill, and now they are in charge of renting it out. Very happy with the service and professionalism. Douglas is a very helpful person and very reactiv.PositiveResponsiveness, Professionalism
5/5
GoogleDouglas has managed my Paddington flat for over 10 years and recently sold it for me. He has always been professional, courteous and helpful and has secured high market rents and a great sale price. I would definitely recommend Douglas and the team at Homesite.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleMy experience was horrible. My agent was Odee, and he is not helpful at all. The communication was not clear, I found the flat I like, but it's gone even though at first he said my offer was the first, and my offer was the same price. I know the it's a landlord's privilege, but at least inform me about what's going on. I believe he is a little bit racist too, it's like he doesn't want a Chinese renting the property. I believe the company is no that bad, and my experience was just caused the unprofessional agent. My advice is if you get appointed with agent named Odee, just tell them you want other agent. Cheers
Agent replied · 24 August 2024
It is wholly unacceptable to suggest a member of our team is racist as it is not true and is also very offensive. Furthermore, I have checked our database and there is no record of you putting an offer in on any of our properties. If you wish to discuss this further then please do contact me on 0207 243 3535. Regards, Douglas Hodgkinson
5/5
GoogleI have been dealing with this agency for a number of years they have no hesitation in recommending them. Not only are they knowledgeable about the local area, but the people at this agency are a pleasure to deal with. They are extremely pleasant, efficient and great to deal with.
5/5
GoogleExcellent every time, Homesite manage our portfolio of properties and we wouldn't use anyone else....Thank you to Nigel and the team, always very pleasant and professional!
5/5
GoogleI would highly recommend Homesite's services to anyone looking to rent in London. Elizabeth Elizaga has been extremely helpful throughout the rental process which was more complicated with everything going on. Any issue we have had has been quickly looked into and resolved by Elizabeth and John. Excellent service and professionalism.
5/5
GoogleHomesite Notting Hill Estate Agents are a small organisation who offered us a very personal, professional and organised service in the rental of our flat in Notting Hill. All members of this friendly team at Homesite gave us a great deal of support in the initial stages of preparing the flat for rental and have been accommodating at every level of the process. They were exceptional to work with and I would highly recommend their services. Thank you. Gerri & John York
5/5
GoogleHighly recommend Homesite, very friendly staff, who walked us through all the steps prior to our move! Shout out to Justine, who was extremely helpful during all the process.
5/5
GoogleHomesite are straightforward and fair, and very 'down to earth' to work with. On the management side, Elizabeth was very kind and efficient, and supported us so well, as first time landlords. They have long term relationships with their contractors too, all of whom spoke highly of them.PositiveResponsiveness, Professionalism
5/5
GoogleWe had a great experience with Homesite - Justine was really helpful, friendly and professional! Also very responsive which made the process really easy and efficient.
5/5
GoogleTruly amazing experience! Our agent Nik Trifonov was incredibly helpful, picked the right place for us, answered all the questions and sorted out the admin things we had along the way. Will be back when we need a two-bedroom!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleHomesite found great tenants for a property we rent out in Notting Hill. We moved to Homesite recently from another agency. The whole experience from going online with them to finding our new tenants was smooth and professional. It was a breath of fresh air to work with the Homesite team who genuinely cared for our best interests and that of our tenants. I totally trust them, they are a highly professional team, good people and easy to work with, it's a pleasure to recommend them.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have had the pleasure of using Homesite and found them to be very professional, responsive and knowledgeable. All instructions were carried out in a speedy manor and communication flow was A+. A great experience overall. Lee Goodchild was particularly helpful, a true credit to the firm.
5/5
GoogleI have used Homesite to let my flat for over 5 years now, and they have always proved reliable, efficient and accommodating at all times. Nigel and Doug are consummate professionals, and always offer excellent advice. Big thanks to them and their great team for recently letting out my property in under 2 weeks. Happy to refer them on to anyone.
Agent replied · 24 August 2024
Hi Mark, many thanks for your feedback. We always enjoying working with you.
5/5
GoogleHomesite have always been cooperative and supportive in my experience. I have dealt with Douglas in particular over the years and find him very accessible and helpful.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleEverything was really smooth, I had an excellent experience with Homesite Doug and Priya were really helpful! I would definitely recommend to anybody looking for a new place in London.
5/5
GoogleAura Cleaning have had the pleasure of working alongside Homesite for the past several years and we can say they have been one of our top clients! The team are very attentive and genuinely take pride to ensure their they provide their client with the best experience throughout the whole process by going above and beyond which we have been able to witness first hand! We would highly recommend using Homesite Estate Agents.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI was really pleased with the support I got while working with Douglas on buying my first flat. He was really open and honest and after a very bad experience with another agency, this was really reassuring. Buying your first home is stressful, and doing it alone even more so, I was thankful to have an agent I could trust in the process.
5/5
GoogleHomesite is very professional and responsive when something is wrong and needs to be fixed .Highly recommend as an estate agent they are always on top of things, especially Douglas Mettle.PositiveResponsiveness, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Homesite London
How many reviews does Homesite London have?
Homesite's London office has 151 reviews across three platforms: 149 on Google, 1 on Facebook, 1 on Yell.
What is Homesite London's rating?
Homesite London is rated 4.7 out of 5 across all 151 reviews, and 4.7 out of 5 on Google from 149 reviews.
Where is Homesite's London office?
Homesite London, 199 Westbourne Grove, Notting Hill, London, W11 2SB.
