Trusted Agent profile
★★★★★
14 reviews across 2 platforms
Macks Road, London SE16 3XU
Higgins Homes PLC's London office at Macks Road is rated 1.6 out of 5 across 14 reviews on two platforms, including 2 Google reviews rated 5.0. The 12 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleSuch a lovely looking development inside and out. The apartments are excellent quality and the block is in a good location. The sales team were very knowledgeable and answered all of my questions. Higgins Homes were easy to work with and very communicative throughout the whole process.
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1/5
TrustpilotIf only there was a 0* rating
If only there was a 0* rating. DO NOT buy a Higgins home!!! They can not be bothered to fix their current properties to a good enough standard to warrant a EWS1 form and will potentially only do the bare minimal which doesn’t fully make the building fire safe. Their buyers are trapped in homes they can’t sell and have been for 5 years+. They seem to be still selling properties and haven’t signed the governments pledge, just disgraceful.
1/5
TrustpilotHiggins are appalling
Higgins built my apartment block. I paid £415,000 for it in good faith. However, several years after taking ownership, it transpires that our balcony did not conform with building regulations at the time of completion and the entire building did not conform with fire safety regulations at the time of completion. Despite the balcony being under an NHBC warrenty, Higgins would not engage with NHBC regarding our claim to have this defect rectified despite this being the appropriate route according to the Consumer Code for Home Builders. As for the fire safety issues, Higgins won't respond to questions about this and have not stepped into work with the freeholder and their strategic partner A2 Dominion to remedy these issues.
1/5
TrustpilotCowboy-standard building, with no care
My experience of a Higgins property has been workmanship of a cowboy-building standard requiring remedial work that went on for months - with numerous serious defects, outright incompetence, and at least one defect (a smashed towel rail bracket end) that appeared to have been deliberately hidden by unethical workers (who just put the chromed end cap on it anyway - despite the bracket under it being smashed and unable to keep iron securely) - with consequences for me later - so that they could go to the next job. They did the bathroom toilet plumbing incompetently so that water from the toilet inflow was leaking and seeping under the living room and bedroom carpets and destroyed them. The balcony leaked to the floor below - and still does. These lazy fools even installed a carbon monoxide detector upside down; it literally has upside-down labels and instructions on it. I invite you to consider how anyone taking their job seriously could do that - or leave it. (I would be surprised if they hadn’t noticed that and just decided to leave it and walk away too.) The fact that they couldn’t even take the one second to look at which way up it was before fixing it to the wall should say everything about these workers; they did not care.
1/5
TrustpilotHiggins built a substandard Tower block…
Higgins built a substandard Tower block in London we live in. It has cladding on it and structural defects. They were building for A2 Dominion Group - Housing association who sold these sub standard homes via shared ownership scheme. They built them for a fraction of a price yet sold them at full market value. Now it is worthless . We can not sell it, we can not remortgage we can not move on with our lives. Our Human Rights have been violated. Do not buy from either of them !
1/5
TrustpilotAfter sales emergency services
I buy a flat , still under 2 years , I have an emergency no heat no hot water Their heating hot water system is unique. Its v cold Dec23,I filed for an emergency call After Almost 6 hours still waiting , How should I trust Higgins ?
5/5
GoogleGreat looking development in a lovely location near the station
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1/5
TrustpilotHiggins built our London flat (now…
Higgins built our London flat (now owned by my daughters) which has numerous fire safety issues in addition to substandard cladding. Despite continuing to build Higgins are doing nothing to rectify. Our property is covered by the NHBC insurance but we have had to employ solicitors in an effort to get them to act. Meanwhile our personal waking watch costs are around £600 per month
1/5
TrustpilotHiggins Homes - cladding and leasehold issues.
Higgins Homes have left behind leasehold issues and cladding issues in a Hertfordshire development. These have relatively recently come to light, but from what I understand there is little acknowledgement of responsibility or meaningful contribution to solutions beyond provision of information.
1/5
TrustpilotCriminals.
Higgins homes built a block of flats in Stevenage that fails to comply with fire safety law that was in place at the time it was built.
1/5
TrustpilotHiggins installed defective fire…
Higgins installed defective fire barriers and refused to remediate.
1/5
TrustpilotAvoid this company I would advise you…
Avoid this company I would advise you to buy a property with other more honest and responsive. Responsible companies.
1/5
TrustpilotCladding scandal.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Higgins Homes PLC's London office has 14 reviews across two platforms: 2 on Google, 12 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Higgins Homes PLC is rated 1.6 out of 5 across all 14 reviews, and 5.0 out of 5 on Google from 2 reviews, checked 9 October 2026.
Higgins Homes PLC, Macks Road, London SE16 3XU.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.