Trusted Agent profile · London
★★★★★
1,601 reviews across 2 platforms
Aldermary House, 15 Queen Street, London, EC4N 1TX, EC4N 1TX
Part of Hamptons, see every office.
Hamptons's office in London, at Aldermary House, is rated 4.3 out of 5 across 1,601 reviews on two platforms, including 169 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotA happy six years
Over the past six years of my tenancy, I have been perfectly looked after by Melanie Hudson,when any problems have arisen she has dealt with them swiftly and efficiently and in a very kind and friendly way,so that it has always been a pleasure talking to her,
1/5
TrustpilotHamptons Sevenoaks Terrible
Hamptons Sevenoaks Greeted with great enthusiasm and absolute guarantee off a corporate company letting, loads off clients on their books, property would rent easily, well that’s great news was impressed, which is exactly why I placed my property with them. However after I signed on the dotted line that all changed. They basically put it in Rightmove and that was it, We had to do our own checks as to affordability and truthful disclosure. They where confrontational when given the facts, they even left my property unlocked after a viewing! The list goes on but .....fortunately signed a four week contract and by the first week gave my two weeks notice. I do not in any area recommend Hamptons. Wasted my time and energy.
5/5
TrustpilotJocelyn is fantastic
Jocelyn is fantastic . She responds quickly to emails and always on the ball! Great service
4/5
TrustpilotHelpful property manager
We hadn’t been landlords before but Gemma made it easy to deal with any situations that came up
5/5
TrustpilotHamptons is the agency managing the property we are currently renting
Hamptons is the agency managing the property that we are currently renting. We are very happy with their service since before moving in. Our property manager Daniel Johnson in Harpenden has provided us with a very good service and high professionalism throughout our tenancy. Highly recommended.
5/5
TrustpilotGreat work from Hamptons property…
Great work from Hamptons property management team when we reported a faulty shower. Melanie was excellent and got the problem resolved very efficiently.
5/5
TrustpilotI have always had excellent dealings…
I have always had excellent dealings with the Hampton's Letting team. Recently Ashley O'Dea has been a great help with her advice, prompt action and efficiency.
5/5
TrustpilotExcellent service, above and beyond.
The team at Hamptons have been fantastic in helping to secure new tenants during a particularly challenging time. They were always charming, professional and efficient, their response was rapid, and their attention to detail first class. Sophie Winterson proved herself to be both pro-active and resilient, despite the unique difficulties provided Covid-19, particularly with regards to viewings. Unfortunately, due to no fault of the agents, the first deal did not proceed, but Sophie responded as soon as was practically possible and soon found us a suitable replacement. The service was above and beyond what was expected, from the most minute detail to more significant concerns. Robert Baird also demonstrated a reassuring and pragmatic approach to make sure the property was handed over successfully. I cannot recommend them highly enough.
5/5
TrustpilotHamptons - Ellie Masters
We recommend Ellie Masters at Hamptons Int.She is very responsive, reactive and handles the problems with diligence and efficiency.
1/5
TrustpilotWorst experience so far
Absolutely the worst agency I have worked with. Viewed a house with them while trying to find a place to rent in London, and the whole experience was unpleasant from start to finish. The agent who showed us the place was very uninterested and awkwardly stood on the corner as we went around the flat ourselves. After we made an offer, the agent who was working with us did not seem to have any answers for us, and made us wait a long time only to reject our offer despite us providing every single documentation necessary. Slightly racist undertones throughout the process, as he spelled my name wrong more times than I can count despite me specifying it in every text and email. No one seemed to be bothered to care.
1/5
TrustpilotWorst experience so far
Absolutely the worst agency I have worked with. Viewed a house with them while trying to find a place to rent in London, and the whole experience was unpleasant from start to finish. The agent who showed us the place was very uninterested and awkwardly stood on the corner as we went around the flat ourselves. After we made an offer, the agent who was working with us did not seem to have any answers for us, and made us wait a long time only to reject our offer despite us providing every single documentation necessary. Slightly racist undertones throughout the process, as he spelled my name wrong more times than I can count despite me specifying it in every text and email. No one seemed to be bothered to care.
4/5
GoogleI rented a flat studio in London with Hamtpons. They were very professional, they helped me to find the right one; I searched the studio from Italy and Josie, who was taking care of me, was very nice and professional. I would definitely call her if I needed a house in London.
Thank you for leaving us a review. We take great pride in our people and the services they deliver so are delighted to hear that Jodie and the team provided you with a 5* service. Thank you again!
1/5
TrustpilotIf I could give 0 stars I would
Won’t name the individuals but the property management team were truly awful. Not worth my time going into detail but would just avoid Hamptons at all costs.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleI've let my flat through Hamptons for around 10 years now and have been really impressed and pleased with their service. They're quick to respond and make life easy for both tenant and landlord. Personal, efficient and great value. The only agent I've ever been able to say that about!
Thank you for leaving us a review Sara. We are delighted to hear you have such a fantastic relationship with our City office and have been provided with such a high level of customer service. Feedback is very important to us and we look forward to sharing your review with the team. Thank you again.
5/5
GoogleExcellent service. Particular thanks to Jack Downes for their prompt and professional service throughout the sale of my property. Highly recommended. Thank youPositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotDavid Whiting was super helpful in…
David Whiting was super helpful in getting us setup at our new property and his management was superb.
5/5
TrustpilotI bought my home through Hamptons…
I bought my home through Hamptons Godalming and was particularly impressed by Pippa Kilby who was kind and sensitive while showing me around the property. She gave me space and time.And the sale was handled by Ross Bounds who was approachable and available and helped me a lot as I have never bought a house on my own before. He was patient and reassuring. I was very impressed with Hamptons Gpdalming.
5/5
TrustpilotJust rented the house from Hamptons and…
Just rented the house from Hamptons and have some problems with a heating.Rebecca was very helpful and solved the problem very fast . Excellent service!
5/5
TrustpilotBest recommendation to the Hamptons Estate
I would like to state my best recommendation to the Hamptons Estate (London, UK); I really enjoyed staying in a rented apartment !The property manager, Ms. Gemma Ward, is very professional, kind and helpful! The process of moving in and the handover of keys went smoothly.She also helped me a lot with her suggestions about renting in the UK in general.
5/5
TrustpilotThe problem with letting agents is...…
The problem with letting agents is that they are very varied ranging from the bureaucratic to the creative, from those who think that their process is more important than their clients' needs. Happily Nick scores 10/10 as an enthusiastic, empathetic and effective agent. Highly recommended.
5/5
TrustpilotAmy Goldstein has been incredibly…
Amy Goldstein has been incredibly supportive as our Property Manager, super responsive, polite and helpful. Highly recommend.
1/5
TrustpilotUseless
Tried to sell my property with them, left my phone number and email address, Got never contacted, but keep getting advertisement emails from them. If you don’t have a high end property to sell, don’t bother, they won’t get back to you (thumbs down)
Thank you for your feedback, we are naturally disappointed to hear to hear this and would welcome the opportunity to address your comments with the team. Please do email customercare@hamptons.co.uk with your full name and the name of the branch you dealt with for us to investigate further.
5/5
TrustpilotGold Standard
Gold Standard! Excellent people, excellent service. Special shout out to Melanie H. for being absolutely fabulous.
5/5
TrustpilotHighly professional
In our experience, the Amersham team are the most professional, diligent and reassuring people we could wish to have dealt with.Their calm, consistent commitment seemed in stark contrast to some other agencies in the area.I'm sure we couldn't have been better looked after through many delays and frustrations arising from our sale caused by others. I recommend without hesitation.
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