Hamptons City & West End Sales reviews in London

★★★★★ 1/5

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Hamptons international home from home

We hired a holiday property from Hamptons international but they didn't supply us with the key code to get into the property rang numerous times and also mobile number straight to answerphone also left a message but they never got bk to us luckily an hour later the owners arrived. Extremely poor service

D · 19 July 2019

★★★★★ 3/5

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We rent a home in Farnham through…

We rent a home in Farnham through Hamptons and used to have a really great property manager, issues were resolved quickly updates were given quickly and in a pleasant manner. Now that she's left we spend ages chasing her replacement the service is really awful and the property manager is down right rude. Really dissapointing and makes us now look to move away. It seems like the care has completely gone.

Rachel · 2 August 2022

★★★★★ 5/5

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Great and realiable

Joe and the team made the move in experience really straight forward. During our tenancy Joe and Hamptons have been really responsive with any maintenance issues that we have had.

Mr · 16 July 2021

★★★★★ 5/5

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A young stand out professional.

Businesses are only as good as their people. In Jacob Forster, Hampton's have a real asset. In the whole buying and selling process, he was the only person who delivered a quality service. From day one when he stayed late to show us our new cottage, to the day of exchange where he was still working to dot the i's, I cannot recommend this young man highly enough. In fact I would employ him personally - that's the best testimonial I can give. Ask for him by name 👍

STEVE · 3 February 2021

★★★★★ 4/5

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Competent

Competent, professional and friendly. Amy has been super helpful

MO · 23 October 2023

★★★★★ 1/5

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Don’t ever get locked into a tenancy by…

Don’t ever get locked into a tenancy by this lot with them backing you into a corner to not have a 6 month break clause within a lengthy contract! They’ll use every excuse under the sun to deter one being included into the contract. You’ll soon realise why one wasn’t offered. And unfortunately when your paying someone else’s mortgage and their getting their fee’s your then stuck renting a sub standard property and can’t get out those poor living conditions. You don’t know the sound pollution issues or other issues a property can have once your living that day in day out and paying for the pleasure. While they sleep in their beds comfortably. You purchase something online without experiencing its value and have a get out clause. Why a tenant has no right to leave a property that is not honest about from the start leaves me dumbfounded. Because that hell will affect your health for not only 6 months but for the rest of that tenancy without a 6 month clause. But they’ll make sure they have their clause. That if it suits the landlord to sell earlier than say a lengthy rental contract is up they’ll use that to their advantage and use the tenant to work around that knowing you want to leave. So they’ll let you leave if it suits them. And on their schedule only. After threatening you with scare tactics of hefty fines. There should be a law in place that all contracts have a 6 month break clause.

· 11 January 2021

★★★★★ 5/5

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Responsive agents

I have been renting two bed flat through Hamptons for over 5 years and never had bad experience. David, property manager has always been very responsive. Any issues in the flat were promptly resolved. I would recommend hamptons as best letting agency I know Many thanks :)

Kasia · 16 May 2024

★★★★★ 5/5

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Hamptons Godalming

Hamptons Godalming - Thank you.From first meeting, valuation, marketing and finding a buyer, I couldn't fault the service provided by Andrew, Ross and the rest of the team at Hamptons Godalming. They targeted the property at the right market at the correct price, and with a range of offers on the table talked us through our options, in doing so we made a choice that saw us through the sale without a glitch. Great team, great service, professional and helpful.

Andy · 23 December 2020

★★★★★ 5/5

Google

Great team handled the sale of my flat brilliantly. Ran the process to a very positive outcome and were wonderfully communicative all the way through.

Richard · 11 October 2023

★★★★★ 5/5

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Marta Prodaniuk is a star

I have been renting a Hampton’s property for the last year and Marta has been amazing. Professional, reliable and responsive. She has been an absolute pleasure to deal with.

Sinead · 11 August 2021

★★★★★ 5/5

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Excellent service from Hamptons

The service and communication from Hamptons is excellent. Leasing a property can be stressful, things can go wrong and tenants can be demanding! Our contact, Lucy Desborough, is terrific to work with. She is calm even when things are stressy,her professional tone is matched by her shrewd judgement.

Mr · 25 April 2024

★★★★★ 5/5

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Quality Service

Dealt with Rebecca Hitchman at Hamptons for a few of my properties and the service has been amazing. Always prompt response and looking out for the both tenant and landlord.

Foyez · 25 May 2021

★★★★★ 5/5

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the Hamptons team has been very helpful…

the Hamptons team has been very helpful to help us settle in to our new rental home. All paperwork was online, keys were handed over with all COVID precautionsOur property Manager Angela Parn has done an excellent job in making a detailed inventory report and helping us set up council tax, utility accountsand is very prompt in answering any questions i have had so far. Thank you and keep up the good work

Pawan · 20 March 2022

★★★★★ 5/5

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Friendly and Reliable

I have found the staff very friendly, professional, helpful and kind. My experience through the many years I have been using their services, very pleasant and hassle-free. I wholeheartedly recommend them to anyone who would want to rent out their property or those who rent property through Hamptons.

Shaheen · 18 April 2024

★★★★★ 5/5

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Highly recommended

I had a great experience with Daniel Isaac and his colleagues at the Tower Bridge office. The entire process went unbelievably quickly and smoothly. They went out of their way to try to accommodate all of my requests and were always available when I had questions. I'd recommend them very highly!

Tom · 19 November 2019

★★★★★ 5/5

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Reliable, intelligent service

Hamptons have looked after my property for nearly 20 years: in that time the service has vastly improved and over the last ten years I have had excellent service. Issues are dealt with efficiently and the extra mile is readily gone to find alternative solutions if there is a problem. Reliable, courteous and helpful, swift to respond to queries, I have every confidence in my manager and she takes all the worry out of letting my property.

Elizabeth · 12 July 2021

★★★★★ 5/5

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Hamptons in Godalming have done an…

Hamptons in Godalming have done an excellent job selling my parents house. Andrew handled the initial aspects. He was superb and clearly had excellent local knowledge. He was also very thoughtful about the emotional elements involved. The pricing and presentation have been superb. Jason has helped us through all of the later aspects of the sale and been a great help, always ready to answer questions on the phone. Thoroughly recommend the firm.

Paul · 9 March 2022

★★★★★ 5/5

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Thanks to the whole team at Hamptons…

Thanks to the whole team at Hamptons Godalming for securing my house sale. Everyone involved was great to work with, be it Ross who was my main contact, Jake who kicked it all off, Pippa and Sue who did the viewings and Ella who looked after all the admin!All you want from a team of estate agents is hard work, consistent communications and clear advice. I received the lot.Thanks again guys!

Dave · 10 June 2022

★★★★★ 5/5

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Honest, professional, responsive...

I cannot recommend Hamptons in Godalming highly enough. The whole team were honest, professional, responsive and helpful throughout our transaction. We had a couple of transactions fall through (no fault of Hamptons) and we were supported all the way through that and our eventual success. Jason Harvey in particular went the extra mile at every turn, but the same ethos was displayed by the whole team. We would recommend Hamptons in Godalming without any caveat or hesitation.

Will · 1 July 2021

★★★★★ 1/5

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A comedy of errors that ceased to be funny

This review is specific to the Marlow office. I wanted to pay a little more for what I hoped would be a good, respectful service. It was anything but. After £'000s lost due to a long list of negligence, and hearing similar stories (too late) from others in a similar position - I'm extremely pleased to have walked away from them. Every function is either outsourced or managed by different depts - so one hand doesn't know what the other is doing. Just in 2019, I can count up emails from 20 different people at Hamptons about the same property.It's therefore difficult for them to notice issues let alone resolve them, despite paying for a fully managed service. My tenants paid in 6 month blocks upfront, but each month they'd post letters saying it was overdue. They missed major issues during their property visits - including furniture being totally shredded, nicotine stains and carpet burns from smoking (non-smoking property), and negligence of the garden leading to whole sections dying. They were then negligent after the tenants left, and took so long to take any action (people starting things then going on holiday, not responding to emails, no updates) that I had to take matters into my own hands and bring in my own team to manage it all for me and get the property back onto the market. I don't know what reputation they're riding on, but it's definitely gone. They had many many chances to step up and do their job, but they failed at every step.

Lisa · 22 October 2020

★★★★★ 5/5

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The current manger is quite new for us…

The current manger is quite new for us as he took over the roll of our previous manager who is on maternity leave. Daniel Johnson our new manager has been diligent and response quickly to any enquire we may have. As keep us well informed of any outstanding work or maintenance needed. We have be happy with his service.

Larry · 2 August 2023

★★★★★ 5/5

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A happy six years

Over the past six years of my tenancy, I have been perfectly looked after by Melanie Hudson,when any problems have arisen she has dealt with them swiftly and efficiently and in a very kind and friendly way,so that it has always been a pleasure talking to her,

Guest · 1 May 2024

★★★★★ 1/5

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Hamptons Sevenoaks Terrible

Hamptons Sevenoaks Greeted with great enthusiasm and absolute guarantee off a corporate company letting, loads off clients on their books, property would rent easily, well that’s great news was impressed, which is exactly why I placed my property with them. However after I signed on the dotted line that all changed. They basically put it in Rightmove and that was it, We had to do our own checks as to affordability and truthful disclosure. They where confrontational when given the facts, they even left my property unlocked after a viewing! The list goes on but .....fortunately signed a four week contract and by the first week gave my two weeks notice. I do not in any area recommend Hamptons. Wasted my time and energy.

Diane · 6 October 2020

★★★★★ 5/5

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Jocelyn is fantastic

Jocelyn is fantastic . She responds quickly to emails and always on the ball! Great service

Jolene · 22 February 2023