Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAmazing service is an understatement
We've been renting through the Hamptons for the past 4 years. Our contract was due to expire soon, and we were unsure whether to stay or find something else, possibly for a bit less money. It's been a super stressful 2 months for us, and we were unsure if we would be able to find something else on time. We've been dealing with our property managers, Patryk Lehmann and his colleague Darren Salmon. They were both extremely helpful and patient with us. They worked their magic to assist us, and indeed they did. Their massive help made the whole process super easy and stress-free for us. We were even able to stay at the same property. Absolutely amazing and outstanding customer service from both of them.
Taa · 12 March 2024
★★★★★ 5/5
TrustpilotDaniel Johnson at Hamptons is very helpful
Daniel at Hamptons is very helpful, always ready to help and very good at looking after our flat and tenants
Naomi · 22 March 2026
★★★★★ 1/5
TrustpilotBen Constantinou - Unprofessional
Ben Constantinou - Unprofessional, forgetful, unorganisedCanary Wharf BranchWe were ready to make an offer to rent a property. We emailed him an offer an hour after our viewing at noon. Then at the evening, I called him again to say yes we would like to make an offer. We were then told to wait for some offer documents that he said he was going to send me "in 15 minutes". Never received them and the property was let agreed the next day without a single notice to me. Only found out by myself by checking the Rightmove website. Still no notice/call or whatever the following next day to my partner whom he dealt with directly. Amazing service. Shame on them because I was ready to offer a price way above the asking price.
Sarah · 9 March 2020
Agent replied · 22 October 2024
Thank you for leaving us a review. We have addressed this matter with Ben and unfortunately there seems to have been some miscommunication. Ben was under the impression from what was discussed on the viewing that you had other properties to consider and were interested in different areas to the one you viewed with us. Please accept our apologies for any confusion, Ben was expecting to hear from you after you had completed your other viewings but please do contact him should you wish to make an offer, he and the team will be more than happy to help.
★★★★★ 5/5
TrustpilotKeep up the good work !
Really impressed with the overall quality of service ! My journey with Hamptons started with Jack Quoroll from the lettings dept at Rickmansworth who perfectly understood my criteria and has been very pro-active in his search for the ideal property. It went on really well with Richard Rounding, property Manager, who replies, follows up and sorts maintenance issues by sending his team right away. It is so nice to know that you have a team in place and that your property is actually being looked after, in the most professional way. Keep up the good work guys !
Boris · 17 February 2020
Agent replied · 22 October 2024
Thank you for your review, we are delighted to receive your feedback and look forward to making Jack, Richard and the team aware.
★★★★★ 4/5
TrustpilotHamptons are excellent quality
Hamptons are reliable, professional and a fantastic quality service. All the team I have interacted with have put the customer at the center of what they do. They went above and beyond expectations and I’m 100% comfortable my property is in good hands. Thanks to Holly, Catherine, Angela, Bethany for your service and support.
Jane · 12 April 2022
★★★★★ 1/5
TrustpilotA year of frustration
A year of consistent disappointment and frustration. I will never again rent any property managed by Hamptons and have countless stories to tell anyone who has the time to listen. Not entirely sure where to start;- Overrun maintenance works in the house. Contractors continually turning up without warning, losing keys and then expecting we go to their offices so they can cut a new set? Leaving our house a mess for weeks as we have to wait for their preferred suppliers, only to then have to listen to the contractors complain about how much they hate working in domestic properties?- Questionable work at best - painting one side of doors, painting a wall around a standing bookcase, taking 2 months to fix a nail in the flooboard- Coming home Friday evening to find fridge/washing machine/living room furniture wrapped in cellophane in the back garden with no prior warning, leaving our downstairs unusable- 24/7 urgent repair service telling me they "don't have time to be messing around on the internet," and telling me to sort it out myself (front door broken and couldn't be closed overnight)- Having to cover the payment myself which was instructed to be paid to me immediately, a month later I've had to chase it. - Tried to complain for the second time about account management not being up to scratch. Dismissive, pointless. If you value your sanity, don't bother.I haven't been treated like this by an agency since my student days 15 years ago. I spend too much money on rent in central London to find this acceptable.
Lucinda · 17 January 2020
Agent replied · 22 October 2024
Thank you for leaving us a review. We are naturally disappointed to hear you have had a negative experience with us and apologise for any inconvenience caused. Feedback of this nature is very important to us and we will ensure your review is passed onto senior management for review, rest assured after a thorough investigation, any necessary improvements will be made. Please do contact customercare@hamptons-int.com should you have any more information.
★★★★★ 5/5
TrustpilotGreat service
Max Barnes at Hamptons in Oxforshire has been great. He is very efficient and friendly and keeps abreast of the works required to the property (it is an old barn conversion so needs some TLC from time to time). It just feels like a very easy and professional relationship
Scott · 2 November 2022
★★★★★ 5/5
TrustpilotA really excellent service
A really excellent service. Staff were very professional, polite and really listened to our brief, when it came to finding the ideal tenants. I would like to make particular mention of Renae, who always had a smile on her face, and could not have been more more helpful. She found us the perfect tenants. The property was let quickly, and has attracted the rent we were wanting. Many thanks Hamptons. I would recommend you to anyone!
Sue · 5 March 2021
Agent replied · 22 October 2024
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with Ranae and the team.
★★★★★ 5/5
TrustpilotFast. They get things moving
They were pretty fast handling all the due processes that are required once the price was agreed/accepted. Everything was done professionally from the beginning until the end. I would use them again if we needed to look for another home. Thanks Robert.
Jim · 15 June 2023
★★★★★ 5/5
TrustpilotI've experienced the best service ever
I've experienced the best service ever! Charlotte and the team have been absolutely amazing, providing instant responses, being incredibly helpful, and demonstrating unwavering reliability. Thank you all so much!
Jean · 7 May 2024
★★★★★ 5/5
TrustpilotExcellent Marlow Letting Team
Marlow - Letting Team Sonja & Maxine have been excellent in helping us find a rental property after our house was flooded and made sure the process went as quickly and smoothly as possible Patryk has then done a superb job dealing with any property issues there were in a fast and efficient way to ensure any snags were repaired as soon as possible We have been really pleased with the service we have received and thank them for making a difficult time for us so much easier to deal with
Sean · 16 February 2024
★★★★★ 5/5
TrustpilotHamptons Weybridge was excellent in the…
Hamptons Weybridge was excellent in the purchase of my property in particular Maya Dean. She was ever so helpful and enthusiastic. She really did push it to get it over the line which was so helpful to meet our deadlines.
Mr · 8 August 2023
★★★★★ 1/5
TrustpilotHamptons are the worst!!!
Didn't tell us they had taken over the management of our property and as such nearly lost a whole month's rent because we were never given the correct payment details or even informed we needed to pay our rent into another bank account. Left with a working shower from July to October when we eventually moved out. Left a leak in our bathroom ceiling for two months prior to us moving out then charged us for the mould on our bathroom, which was caused by the leak and poor maintenance of the property. Constantly lied and mislead is in all communications with them. I would strongly advised against renting a property that they manage if you don't want to face similar grief.
Eleanor · 14 November 2019
Agent replied · 22 October 2024
Thank you for leaving us a review. We take customer service very seriously and are naturally disappointed to receive your feedback. We can see you have already contacted our customer care team, who have confirmed a senior member of the property management department will investigate your concerns in line with our procedures. We do hope the team are able to assist you, thank you again.
★★★★★ 5/5
GoogleHaving viewed a lot and a lot of apartments, I was so relieved when Georgia from Hamptons gave me a call and suggested a brand new apartment which hasn’t reached the market yet. She was very kind to book me in for a viewing same day within a couple of hours, and I ended up loving and going with that apartment. She already showed me other places before that and you could see that she actually cares about your needs and tries to find you better-suited options. I give her full credit for finding me the perfect apartment! Thank you:)
Pari · 13 November 2019
Agent replied · 11 November 2024
Thank you for taking the time to leave us a review. We take great pride in offering a high level of customer service and as such are delighted to receive such wonderful feedback about Georgia. It is especially wonderful to hear you feel Georgia had your best interests in mind throughout the process and she was able to find you the perfect apartment. Feedback of this nature is very important to us and we look forward to sharing your review with the whole City team. Thank you again.
★★★★★ 1/5
TrustpilotTerrible service.. !
Worst agency and service as they did not reply to our emails or calls whenever we had tried to contact them. And they did not release our deposit even after vacating the property till 6 months. We had to contact TDS people and they tried to contact them and they did not replied and finally TDS had to Release our deposit after 6 months.. I wouldn’t give any stars or recommendations for this agency. And yes if your property manager is SALLY CAMPBELL then be careful as she will not reply to any of your emails after you rent the property and vacate the property.
Vaibhav · 13 February 2024
★★★★★ 1/5
TrustpilotWorst Agency and Services Ever!
We got to Hamptons through Accord Lettings, when we were looking for a apartment in Birmingham City Centre. When doing the paper work and process a lady named Sally did it quite quick like within a few days. But once everything was done. They were ever least bothered to ever respond to mails or any maintenance issues. They would take forever which was quite annoying and disappointing. When we ended the tenancy they wanted to deduct money from our deposit for no valid reason and a dispute was raised no response since then. And then we took action with the TDS and finally got our whole deposit back after 5months of vacating the place, which was quite ridiculous. They do not provide professional service at all. Act all nice during the start of tenancy and later it is disaster. Would not at all recommend Hamptons. When we used to call Sally on office number no response has ever been given nor replies to our emails. Worse and ridiculous. Wish there was a zero star rating.
Bansri · 13 February 2024
★★★★★ 5/5
TrustpilotHamptons Rickmansworth
We've thoroughly enjoyed renting through Hamptons! A big thank you to Rebecca Pole who has gone above and beyond in everything we required during our 8 months of renting. Thank you!
Tenant · 20 February 2020
Agent replied · 22 October 2024
Thank you for leavng us a review, we look forward to sharing your lovely feeback with Rebecca.
★★★★★ 5/5
TrustpilotCharlotte is diplomatic and very…
Charlotte is diplomatic and very efficient when dealing with my tenants. She also responds immediately to my emails and phone calls as a landlord. Her positive and upbeat personality means both myself and I expect my tenants have felt supported and we know she is a go-to with any queries.
Sarah · 23 August 2022
★★★★★ 2/5
GoogleI’ve been trying to reach the agent for over 15 days now, and no one is responding. Pretty terrible service…
Sent multiple emails and tried reaching out via different sources, but just can’t get through to them. It is super frustrating, just feels like they don’t care once the money has been paid.
Daria · 11 October 2023
Agent replied · 11 November 2024
Hi there, Daria, Thank you for taking the time to get in touch regarding your experience at Hamptons Estate Agents City of London. We apologize for any inconvenience caused. Please send us an email with the details of your experience to Customercare@hamptons.co.uk and we will assist you accordingly.
★★★★★ 5/5
TrustpilotRecently moved into a property
Recently moved into a property. Hamptons were quick to resolve all the issues and in good time. Thanks David Whiting and the team.
A · 25 July 2024
★★★★★ 1/5
TrustpilotShocking customer service in Sunnindale
Shocked at the attitude on the branch staff in Sunningdale at the end of a high value rental in Ascot, as they would not approve the release of the _undisputed_ amount of our deposit of almost 6000.00 because of a claim (frivolous) by the landlord for 600.00 that we wish to take to dispute resolution. The offer letter from Hamptons said it as was an assured shorthold tenancy, which would have the full protection of the tenants deposit scheme (TDS), but the actual document provided we subsequently found was NOT an AST and they held our deposit in their client account and will not release it. We have now had to instruct lawyers for release of the undisputed amount, while initiating a dispute resolution process over the 600.00. The landlord lives in Monte Carlo and is a total cheapskate... claiming for replacement of transformers that failed and caused lights not to work, and claiming 160.00 for adjusting a carpet that lifted at the door retaining bar, after professional cleaning by the company they suggested ! We found the branch staff at Sunningdale to be arrogant and unhelpful and have now had to instruct lawyers. Shocking customer service... or perhaps they see the landlord as the client and we, paying over 4,000 per month, are just a nuisance. We will be following through with the company's complaints procedure.
Robbie · 9 August 2019
Agent replied · 22 October 2024
Thank you for your recent feedback regarding the service which you have received from our Lettings office in Sunningdale. As a business, we treat customer satisfaction extremely seriously and we will always respond to any concerns raised to us, whether it be via a review or via our Company Complaints Procedure. We understand that a mutual agreement was reached between Landlord and Tenant on Friday and, the deposit release was subsequently actioned the same day. Any deposit paid to Hamptons is held by us as independent stakeholder and we are legally bound to obtain written consent from both parties (Landlord and Tenant) before releasing any portion, including the undisputed amount of the deposit. Our responsibility is to act on the instruction of both Landlord and Tenant following a mutual agreement between both parties. We always endeavour to assist both where possible with regards to the deposit process, however, when a property is not managed by Hamptons, we are not privy to any maintenance issues which may have arisen during the Tenancy and therefore are not in a position to negotiate the deposit at the end of the Tenancy. We need to ensure that the type of legal contract is suitable for the type of Tenancy, based on the information which a Tenant provides us with at the time of the initial negotiations and for this reason the Tenancy was a Non AST Tenancy. We hope the above provides some clarity, thank you again for taking the time to write to us.
★★★★★ 5/5
TrustpilotFautless and friendly service
Absolutely fautless - and very friendly - service.Sharon and her team went above and beyond to get me sorted and into the right property asap. Their focus was the right proeprty for me - not what they had on their books.Very empathetic, objective and tireless commitment to help.
Billy · 4 November 2022
★★★★★ 4/5
TrustpilotJacob at Hamptons Stratford looked…
Jacob at Hamptons Stratford looked after our purchase with a great deal of patience (and he needed it!) putting him self out on several occasions to facilitate our timings.Thank you Jacob.
Stuart · 2 January 2020
Agent replied · 22 October 2024
Thank you for leaving us a review. We are delighted to hear Jacob was so helpful and able to work in line with your time scales, and look forward to making him aware of your feedback. If there is anything we could improve to receive 5*s in the future, please let us know customercare@hamptons-int.com
★★★★★ 5/5
TrustpilotInes Riou is a star
One individual, Ines Riou, got the sale over the line in a very difficult market. She was tireless in dealing with multiple problems and kept me informed every day.
Mr · 22 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
