Hamptons London reviews

★★★★★ 5/5

Google

Extremely pleased to have worked with Federica from Hamptons. She was extremely helpful throughout our entire moving process. Whenever we had queries or questions she was very quick to respond and went out her way to give us the best answer possible. Communication was great and she was very friendly, professional, welcoming and kind. Everything was delivered as promised and we are very happy with our new flat.

Lisha · 24 October 2023

★★★★★ 5/5

Google

When I was looking to rent in the area I needed to know what was available and could expect to pay. I didn't know the area well either. Rob Stubbs was so helpful. He really listened to my needs and showed me relevant properties, driving me to them so I could get an idea of the surrounding streets and shopping areas. I wouldn't hesitate to recommend Robert as a dedicated agent.

Indira · 21 June 2023

★★★★★ 5/5

Google

Robert Stubbs has been extremely helpful in the process of myself and my flatmate finding a place. He showed the property on 24 hours notice and helped me with how much I should offer to ensure that I would secure the flat. Perfect middleman between tenant and landlord.

Daniel · 24 July 2024

★★★★★ 5/5

Google

Robert was very attentive and flexible. We requested a viewing and he was able to accomodate us as the first ones. He was very available during all the process and trying to negotiate the best approach for us and for the landlord. I could realise how Hamptons is very professional with the documentation involved for renting and supporting new tenants to set everything needed for moving.

Fabiana · 21 June 2023

★★★★★ 5/5

Google

Mauro has been great understanding what we were looking for and helped us to understand what we needed better! He was on time arranged more than a property to see and was very helpful to even show us twice on a weekend and answered to all our questions. We wouldn't hesitate to recommend Mauro to any friend in the future. Matthew & Carolina

Carolina · 21 June 2023

★★★★★ 5/5

Google

Federica Salvati helped my partner and I get a lovely home. She is very knowledgeable and has a knack of understanding customer's need and then provide home options accordingly. Hamptons is lucky to have her. Thanks Federica for getting us a beautiful home and just the way we wanted to have.

Shishir · 22 March 2024

★★★★★ 5/5

Google

Robert Stubbs was really helpful during my search for a property to rent, my viewing was scheduled as convenient, all the questions and concerns addressed before the offer. The whole process of viewing the property and settling in was very smooth and hassle free so really would recommend them.

Puja · 21 April 2024

★★★★★ 5/5

Google

In few days my fiancé and I found the perfect house thanks to Federica! She understood our wishes and needs and found the best place which ticked all our requirements and necessities. The process was smooth and efficient. We genuinely recommend this agency and suggest you to ask for Federica.

Ludovica · 22 March 2024

★★★★★ 5/5

Google

The Hampton Agency at Mast Quay is great! kind agency service, Robert Stubbs showed us around and is a great agent, I even left my ear phones there and he was straight on the case to get them back to me

YF · 20 August 2024

★★★★★ 5/5

Google

Just wanted to thank Robert Stubbs for helping us with a property search. He made himself available to contact at All Times, and guided us through the process. Exeptional Service, and glad we managed to secure the property so fast. Thank you.

Simona · 24 July 2024

★★★★★ 5/5

Google

I highly recommend the Hamptons. I especially want to thank Robert Stubbs who has always been a great help. He goes off his way making sure he gets you a comfortable home you like. He was so open to us and made us feel at ease. I want to say a big thank you Robert for your kindness.

Claribel · 21 June 2023

★★★★★ 2/5

Google

I want to preface that while I did not get a flat, my concern is rather how it was handled. I was supposed to have a viewing two Saturdays ago, that I had arranged a couple of days before. However, after calling in that morning, as I had not recieved any information, I found out that the viewing was never recorded and it would not be happening. The lady on the phone rescheduled for the following Tuesday. The agent I met with was nice, showed me around, and told me that she really needed to rent a place for some reason or other. That made me happy, seeing as I've been searching for a while and also needed a property, my inital thoughts were that we could help eachother out. After paying the deposit, signing the initial documents, and communicating with the agent while at work (and trust me that's not easy, but that's how much I wanted this), the day after I was told that the landlord had changed their mind. Nothing anyone can do about that, the agent proposed a different property that I went to view the same day, I met a colleague there who shoed me around, who specificaly told me that any viewings they may have at this propert are scheduled for the followign day. He was nice, and again everything seemed like a done deal. My agent said she's spoken to the landlord and explained my situation, I agreed to a longer contract. Some time later they let me know that in fact there had been another viewing that same day, and that the landlord had gone with their offer. This time the agent did not take interest in showing me other properties, became slower at replying to emails, she was going to show me some properties after I specifically sent them to her, but you could tell she wasn't willing. This was 5 days ago, 4 days ago I asked for my deposit back, yesterday I called in to see what's happening. I still do not have a reply about where it is and why it hasn't been transfered back. While I understand that it takes time for banks to process the money, I, at least, expect an email saying it is on its way and when I should expect it. Overall (tl-dr), I cannot blame the firm for not finding a flat, but the way it was treated, the missinformation, the misscomunication between the agent and the landlords, the fact that I still don't know where my money is, it all seems unprofessional. Update: 6 days ago I orignally asked for my deposit back, 3 days ago I called to chase up on it and got no response. Yesterday I called in, quite upset, and finally got an email response saying that my deposit will be processed the same day. Hopefully it'll reach my bank account soon. Shame the way this whole issue was dealth with.

Ida · 22 June 2019

★★★★★ 5/5

Google

I had a great experience with Eoghan throughout the rental process. He helped me find the perfect property that suited our needs, and the entire process was smooth and stress-free. Communication was always prompt and clear, and His attention to detail made everything feel easy and well-organized. I’m especially grateful for the thoughtful welcome at the property. Highly recommend!

Drsafy · 11 July 2025

★★★★★ 4/5

Google

Great experience renting through the agency. Thanks to Verity, Anna-Lisa and Melissa. Had quick answers, all the information I needed. Partnership with the “just move in” is a great bonus. They don’t allow to make amends to their suggested tenancy agreement contract. Edit: the review above was written because I was asked nicely and i believe the agents get bonuses for that.The move in process was actually 5 stars. However, the year later the interaction with the renewals team has been so slow and inefficient, I feel like their main goal is to force me into an uncomfortable contract and charge as much as possible while I left such a great review for them to have their bonuses. Minus 1 star for now. Will set my final mark after I get the new contract or move out. Update: moving out was okay. My overall experience stays 4/5. Overall i would recommend this agency.

Kate · 25 August 2023

★★★★★ 5/5

Google

Having worked with Federica and Rob, I found them both to be excellent consultants, attentive and very committed to help me find my dream new home. By far the best agency I have worked with in London.

Siana · 22 March 2024

★★★★★ 5/5

Google

I just wanted to give a shoutout to Federica for her exceptional service! From her attention to detail to her positive attitude, she made our experience of house hunting as enjoyable. She's a true asset to your team!

Tarik · 21 February 2024

★★★★★ 5/5

Google

I became a first time landlord after migrating overseas so the trepidation of renting out our home was real. However, Josie and team have done a tremendous job to ensure the rental process was smooth while maintaining a professional and proactive service. Could not recommend them more.

Clement · 21 June 2023

★★★★★ 5/5

Google

Robert Stubbs was really attentive and responsive in his endeavours to find the right flat for us, thank you!

Brett · 18 December 2024

★★★★★ 5/5

Google

Scott and the team have really been superb at taking care of all aspects of letting. Proactive, professional and personable. Many thanks for making this a great experience.

Sue · 24 July 2024

★★★★★ 5/5

Google

Federica was prepared, responsive and helpful. She showed us fantastic properties based on our needs. I would recommend her to anyone searching for a new lease!

Sujay · 26 July 2024

★★★★★ 4/5

Google

Robert Stubbs was calm and patient and was a good. He made the whole process less stressful.

Peace · 2 December 2024

★★★★★ 5/5

Google

Had the best experience with Haw Kanaga Yu. He’s been super helpful and accommodating. Quick replies and urgent help, all I could ask for.

Know · 16 February 2026

★★★★★ 5/5

Google

Recommended! Supportive and proactive since day one. A special thanks to Sam who helped us get our apartment, even from abroad. Moving to a new country is always hard and the support we received made it less stressful. Thanks Sam and team!

Paulo · 21 June 2023

★★★★★ 5/5

Google

I had a great experience working with Robert Stubbs while renting my first apartment in the UK. He was responsive, helpful, and provided all the necessary information and support throughout the process. As someone new to the UK rental system, I really appreciated his guidance and clear communication.

Aliaksei · 11 June 2025