Hamptons London reviews

★★★★★ 5/5

Trustpilot

Well done Judy and the Maidenhead Branch of Hamptons.

I have been a landlord client of Hamptons since 1990, latterly with Maidenhead branch. The experience has not only been of a friendly nature, but their service and representation of my interests has always been professional, prompt and positive.Judy Palethorpe is the senior property manager at the branch and I wish to put on record my sincere and grateful thanks for all she has done to ensure the very best of outcomes for me over the many years.Thank you Judy!

Elaine · 2 June 2023

★★★★★ 5/5

Trustpilot

Great experience with Alex at Hamptons, Earlsfield

I have recently sold my house through Alex at Hamptons in Earlsfield. It’s a stressful experience and there’s always niggles, issues to solve and I found Alex to be highly responsive, engaging and solution oriented. There was no overselling/promising, just great comms and a straightforward approach. I have sold a number of houses and flats through other agents and this was by far the smoothest experience due in large part to Alex!

Anni · 21 December 2023

★★★★★ 5/5

Trustpilot

A massive thank you to Josh in the Stanmore branch!

Josh was incredible, a real gem! The stressful process of buying was made so much easier with Josh who was consistent in attention to detail, always at the end of the phone for queries. It is rare to find someone who is so personable and has such genuine enthusiasm for selling a property! Thank you for all your hard work to make the purchase happen for us!

Michele · 5 April 2024

★★★★★ 5/5

Trustpilot

Chloe Gorton excellent property manager!

Chloe Gorton is our agent at Hamptons and from the moment she was taken on as our property manager we have had nothing but excellent service and feel like we have been properly heard and taken care of. Responsive, caring and polite are a few of the many attributes Chloe has shown. We are grateful for her hard work and professional approach, it is very refreshing.

Lauren · 24 April 2024

★★★★★ 5/5

Trustpilot

Hamptons, big thumbs up.

Been tenant under Hamptons for about a year and a half now, had leak issue with boiler. Contacted Hamptons, dealt with Lucy Pickles. She responded very quickly and we went through landlords plumber. Sadly, though not fault of Lucy, or landlord the plumber turned up for repair but never returned to complete despite everyone trying to contact him. At all times Lucy stayed in contact with me to make sure there was progress and intervened on my behalf when there wasn't. Eventually to ensure the issues was completed Hamptons sent there own people to get the job done which was completed without any further delay. Big thanks to Lucy and Hamptons for being so helpful.

Philip · 22 May 2023

★★★★★ 5/5

Google

I had every confidence in appointing Hamptons City Office to manage the sale of my Aldgate flat as their knowledge of the property market was apparent from the conversations with staff and the data they provided. They were meticulous in notifying me of viewings and I received regular feedback. When they had successfully found a buyer they kept me up to date with the progress of the sale. I wholeheartedly recommend them.

Clare · 13 October 2024

★★★★★ 5/5

Trustpilot

Oliver

Oliver, Justin, Emily and the team at Hamptons have been efficient, reliable, and a pleasure to work with. We were under time pressure to sell, yet Hamptons went about the process in a professional way, with calmness, expertise and the desire to get the required price at breakneck speed. We would certainly recommend Hamptons Chiswick for their approach and ability to communicate effectively throughout the process. Top work Oliver..!!

Luke · 11 December 2019

★★★★★ 5/5

Trustpilot

Property Let

Mandy D’Orta is extremely professional and efficient dealing with any issues which have arisen with my property. The communication with updates and when things have been resolved is to a high standard and I’m very impressed with the service Mandy and the rest of her team have given me with my property let so far. I wholeheartedly recommend them to any future or current landlord or tenant!

Anya · 25 March 2024

★★★★★ 4/5

Trustpilot

Helpful, courteous and competent.…

I have been with Hamptons for a number of years now but this year is the first year my property has been fully managed by the company. Shahena Ali has been my main point of contact since full management began and I have always found her to be very helpful, prompt to act and courteous and understanding at all times. I feel confident in her ability to deal with situations in a calm professional manner.

Charmaine · 20 September 2023

★★★★★ 5/5

Trustpilot

Amazing customer service from our property manager

Hanna Hornstein is a professional and approachable Property Manager. From my experience, our correspondence with Hanna has always been positive and efficient. She is hands-on, supportive and genuinely cares about her clients. Thank you for making our experience with Hamptons a delightful one and helping us feel at ease when challenging situations arise. I would totally recommend Hamtpons for this reason. Thank you again Hanna!

Kiefer · 27 April 2024

★★★★★ 5/5

Trustpilot

Renting with Hamptons

We've just come to the end of a four-year tenancy managed by Hamptons. Huge thanks to Sharon at the Stratford office for being so helpful throughout our tenancy and particularly while we tried to manage the end of our contract while also navigating a house purchase with ever-shifting dates! Having rented various properties with many different agents over the years, we can whole-heartedly say that our experience with Hamptons was by far the best. The few issues we experienced were dealt with promptly and effectively by the property management team (thank you Katie!). The check-out experience was also great - thank you Camillie for the swift communication.We would highly recommend renting with Hamptons. Thank you!

Alexandra · 27 April 2023

★★★★★ 5/5

Google

We have had Charlie Fleetwood in the Aldgate offices looking after our property and have been continually impressed with her initiative, attention to detail and work ethic. She is an absolute pleasure to deal with and a tremendous asset to Hamptons.

Edwina · 16 October 2025

★★★★★ 5/5

Google

Thank you Charlie Fleetwood property manager Hamptons City, for your professionalism and keeping me up to date with details that matter. A thank you to Joely Tolfree also, for a very speedy reply with an administrative query. A great team with people and systems that connect.

Simon · 12 June 2023

★★★★★ 5/5

Google

Antony has been awesome to work with thus far!

Matt · 16 April 2025

★★★★★ 5/5

Trustpilot

Fantastic Job!

Very happy with Hamptons and our Property Manager, Patryk Lehmann. He is always helpful and responsive, and everything is handled professionally and efficiently. Highly recommended!

Mustafa · 16 October 2026

★★★★★ 5/5

Google

Great letting agent, professional and efficient. I would like to thank Antony who really helped us a lot during the documentation process.

Qiheng · 13 October 2024

★★★★★ 5/5

Trustpilot

Made Moving Easy from Start to Finish

We recently worked with the Hamptons Earlsfield team to rent a house and I couldn't recommend them enough. Our agent Vita was extremely professional from start to finish, from responding promptly to emails and helping us patiently through the whole process. On moving house we met the rest of the team in the Earlsfield office and they were all so helpful in ensuring our move was as stress free as possible. I would reccomend the Hamptons team to anyone.

Elena · 20 April 2023

★★★★★ 5/5

Trustpilot

Great service

I just bought my first flat through Hamptons Chiswick in London. Oliver was my life saver - the flat took much longer to exchange than it should have due to my incompetent solicitor but Oliver really tried to help to ensure the chain didn't fall apart. I also appreciated that he wasn't like the awful pushy London estate agent stereotype who actually put you off properties.Thanks Oliver!

Louise · 14 November 2019

★★★★★ 1/5

Trustpilot

Hamptons consistently overcharges for…

Hamptons consistently overcharges for repairs when they manage your property.I have been a client of Hamptons for 3 years so I have had the opportunity to observe the pattern of behaviours when it comes to overcharging on various occasions. I have been into properties for over 10 years and use to do everything myself, so I know what things cost.When Hamptons send their plumber, it will cost you twice what a normal plumber will charge. For their roofer it is between 4 and 10 times the normal price. For me, the final straw was when they quoted me for 3 sashes windows that needed to be replaced. Not the whole frame, just the bottom sashes. Their quote came up to, all included, £ 12’089. I was so shocked by this price that I have asked my neighbour, who has similar job done to their window, for recommendation. Their tradesman quoted me, all included, £ 1920, for the same exact job. That is more than £ 10K overcharged!Hamptons regularly let dishonest tradesmen overcharged their clients because once the quote is higher than £ 1800, Hamptons can charge an extra 10% to “manage” the quote. That is on top of the 4% a month that I was already paying for management. In this example of the sashes that needed replacement, it would have generated over £1K net profit, directly in Hamptons pocket. I found it truly shocking. Obviously, I have terminated my contract with Hamptons as I don’t like to be taken for a ride. I just believe other people need to be aware of their practice.

Lili · 9 March 2023

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with Hamptons at Whyteleafe House

I rented my property through them and remained in contact throughout my tenancy, including during a prolonged and serious noise issue from a neighbouring flat. Despite repeated complaints over many months, communication was largely limited to messages being passed back and forth, with no clear ownership or meaningful resolution.

A · 27 April 2026

★★★★★ 5/5

Trustpilot

I would like to add more than 5 stars…

I would like to add more than 5 stars for Hanna Hornstein, a kind person is always available. With Hanna if I have a problem with my apartment, she always manages to solve it and find the solution. I've never met people like that and I'm happy for that it's right to write it. Thanks Hanna for everything

Valentina · 23 July 2024

★★★★★ 5/5

Trustpilot

Very Professional

We have worked with Hamptons, for many years and can say that without question they are a very professional company. Property Manager Harjeet Kaur is extremely helpful and has an excellent understanding of the relationships between Landlords, tenants and contractors suppyling services. It can be very difficult to keep eveyone happy at the same time, and this is made very much easier by Harjeets communication and attention to detail. We highly recommend Hamptons, Harjeet and the team.

NS · 22 May 2023

★★★★★ 1/5

Trustpilot

horrible 5 year…

We have had a horrible 5 year experience of Hamptons. Moving to another agency, thankfully!They are awful. Treat renters terribly, as if you are lucky they allow you to stay in their placesI would not recommend them to my worst enemy!They initially tried to move us into a house that had not even been cleaned! Things went downhill from there!

Martin · 15 June 2024

★★★★★ 5/5

Trustpilot

First class service…

I've always found Mandy Dorta and the team exceptionally helpful and quick to act when needed. First class.

Simon · 27 November 2025