Hamptons London reviews

★★★★★ 5/5

Trustpilot

Great Rental Experiences

Property rented through Hamptons for over 3 years this time around. Some years previously also successfully rented apartment.In all cases excellent rental prices achieved at the absolute top end of expectations and where tenants have moved on new tenants have been sourced and ready to move in with either no void periods or just a day or two on tenant changeover.Current property manager is Harleigh Doherty and she has simply been the best of the best. Nothing is too much trouble and everything has been extremely well managed both for me as the landlord and for my tenants. Even better Harleigh has a great personality so is exceptionally easy to work with always exhibits good humour and together we make light of resolving any issues that did arise.

Alan · 8 November 2024

★★★★★ 5/5

Trustpilot

Excellent support from Hamptons (Bath)

After recently experiencing a leak in our property, our property manager (Melanie) was outstanding. Her response was swift and effective and helped us resolve the issue very quickly. We really appreciate Hamptons swift response and thank Melanie for all her help !!

Chao · 7 May 2021

★★★★★ 5/5

Google

I worked with Antony Hughes from Hamptons I had a really positive experience with him ,was efficient, very responsive, polite, friendly and knowledgable .Would recommend his services for tenants looking for a new flat. Shiva

BLOXYfor1 · 12 June 2022

★★★★★ 5/5

Google

I worked with Harry Veale from Hamptons to find my new flat and he was extremely helpful and knowledgeable. Moving internationally to London had its challenges but Harry helped to keep the process super easy and efficient. I also enjoyed that he showed me multiple properties which saved me a lot of time - something many other agents didn’t do. Highly recommend Harry and the Hamptons team!

Alex · 12 June 2022

★★★★★ 5/5

Trustpilot

Sarita Sainsbury has been an…

Sarita Sainsbury has been an exceptional Property Manager for many years for our portfolio of flats held with Hamptons. She is extremely professional, knowledgeable, diligent, proactive and trustworthy. All this plus an all important sunny disposition and sense of humour! Sarita truly understands the client relationship and is able to push back constructively in a sensitive way as and when required. We have a great working relationship and I respect her abilities enormously.

Amanda · 29 June 2021

★★★★★ 5/5

Google

I have been renting from Hamptons for a few years now and am very happy with their service. Charlie Fleetwood is the property manager that I work with and she is an absolute dream. Always accessible, fast to respond, and always goes above and beyond to address any concerns I may have.

The · 13 October 2023

★★★★★ 1/5

Trustpilot

Awful experience dealing with Hamptons…

Awful experience dealing with Hamptons and especially Rebecca Voller at the fleet office. Hamptons need to think about the experience of the customer and the agent was truely offer in her dealings. Quite frankly I would never deal with Hamptons for buying and selling houses.

Gemma · 16 March 2024

★★★★★ 1/5

Trustpilot

Avoid to use Hampton as a tenant or landlord

The worse Letting agency that I have used in UK. When I make my offer and we have agreed for the price with confirmation email from them, they have informed after 5 days that they had better offer, they never remove from advertisement. According my tenancy they never fix the heating problem in the flat and they said me to buy a heater. Before the check out they advice me to use their own professional cleaning charging me £265 for one studio (after a research on online it's only £130). and at the end they try to charge me for FWT and when I informed them that I will send for dispute they increased the amount. Avoid to use this agent.

Efi · 29 September 2022

★★★★★ 5/5

Trustpilot

Kellie Williams has been managing my…

Kellie Williams has been managing my property for the past year and at all times is professional and efficient. She is always quick to respond to queries and uses initiative when required. I’m lucky to have her managing my property. Thank you Kellie.

Sara · 21 April 2024

★★★★★ 5/5

Trustpilot

Elle Seaby - Great Property Manager

We've been with Hamptons for a while, and they've always provided a great service. Our property manager Elle Seaby is a superstar. She is extremely patient, knowledgeable and is always happy to help. We previously had some issues and challenges with tenants, and she was so helpful and professional throughout. We don't worry about our portfolio with her as they're in good hands!

Erika · 2 November 2022

★★★★★ 5/5

Trustpilot

Great services - Leila Parsa Hamptons - Stanmore Letting

Leila Parsa from Hamptons London Stanmore office has been exceptional ! Leila is very helpful in dealing with all ad-hoc requests no matter big and small from me and she continues to be suppotive, take ownership of the issue and act efficiently and determined in dealing with enquries and requests in a timely manner! the experience with her makes me feel very safe leaving things in her capable hand.

Valued · 4 February 2022

★★★★★ 1/5

Trustpilot

I would leave zero stars if I could

I would leave zero stars if I could. Had my property on the market for 8 weeks with them, 3 of which were over the summer holiday. They undervalued initially then asked me twice to reduce the price despite an identical house selling for £75k more than they had valued mine at. Did nothing to pro actively market and seemed interested only in the commission they wanted to make. Then sent me an email telling me as I would not reduce the price any further they were withdrawing their services. Just abhorrent behaviour. DO NOT USE.

Greg · 21 October 2024

★★★★★ 1/5

Trustpilot

I caution anyone planning to buy/sell a…

I caution anyone planning to buy/sell a property with Hamptons Chelsea, especially using Nick Hubner, Senior Head of Sales Chelsea after Mr Hubner sold me a flat without running water in the kitchen and refused to help in sorting problem. In his own words: 'I can only sympathise. I wouldn't have a clue'. To which I fully agree. Big talker, no action, arms 'length, unhelpful, grab the money and run, is how I would describe Mr Hubner. Terrible experience. Great shame.

Francoise · 8 September 2022

★★★★★ 1/5

Trustpilot

The house next door to us in Henley

The house next door to us in Henley - on - Thames is rented out on behalf of the landlords by Hamptons. At the end of June 2018 I telephoned their contact number to request that they arrange for someone come around and chop down some bushes that are encroaching on our garage roof which need fixing. I was told no problem this would be done within a fortnight. Here we are the first week in September and after a number of polite phone calls and a visit to the local office we are still waiting. At some point in the near future we may put our house up for sale, guess who won't be getting the business.

John · 5 September 2018

★★★★★ 5/5

Google

We are renting a flat with Hamptons and Charlie Fleetwood, our property manager has been extremely effective. She has been super helpful and made many efforts to solve any problems we had in the most effective and timely manner she was able to. She is also very responsive and replies to emails quickly, so that we are never left with an issue or question for too long.

Tomas · 13 October 2023

★★★★★ 1/5

Trustpilot

Inefficient and opportunistic

Hamptons has been very punctual and helpful when it comes to sign contracts and seal the deal for renting apartments. We had a terrible experience,after that, as the agents wouldn’t respond to us in an efficient manner when it comes to fix things at the start of the tenancy. After 3 weeks we still believe that the flat we moved in to wasn’t sufficiently cleaned properly, which was promised at the start of the tenancy and no one seems helpful in fixing this issue. We are in disbelief of the inefficiency of the office in Paddington. When it comes to send money or finish contracts they are super responsive, however after, we had the worst customer experience I have ever seen . The day of our move in, WE had to contact them in order to get keys for the new flat, and never received any help after that. At this time, after 3 weeks of moving in, we still haven’t received any help to solve minor issues.

Tommaso · 12 October 2024

★★★★★ 5/5

Google

hello, this is Robert Vogtle. My wife Liz and i have been dealing with Josie King-Neary of your company and she found us a perfect townhouse to let for 2 or 3 years as we move back to London but are not yet ready to purchase a home. Josie was very knowledgeable both regarding the home and as well the neighbourhood. She was very professional in her negotiations and fully transparent on the market rent level in the area and with specific reference to this house and the landlord's expectations. I would definitely recommend Josie and Hamptons to friends and associates looking for guidance in the market. best regards, Robert Vogtle.

Liz · 13 June 2018

★★★★★ 1/5

Trustpilot

Hampstons Sales Agents - Clueless, Rude & show a lot of apathy

So far met two Sales Agents from Hamptons in Stanmore. First one knew absolutely nothing about the property she showed me. The Second one I met gossiping in their Marketing Office on the development site at Heathbourne Village, Stanmore. A lot of apathy & rude - the property I was meant to view had (apparently!) been sold on the previous day but didn't bother to call on the day to let me know. She opened the appointment diary& only 2 appointments on the day - not as if run off her feet. In the heatwave with the appointment at mid-day, I could really have done without the trip.No clue on how to deal with prospective buyers. Both in different ways behaved like they were a charitable org doing me a favour.

Amk · 14 August 2022

★★★★★ 5/5

Trustpilot

My property manager Max is very efficient

My property manager Max is very efficient and promptly resolves any issues I might have. Old properties come with their share of problems, but I’ve always had the issues raised on the app resolved quickly.

Priya · 15 August 2024

★★★★★ 1/5

Trustpilot

Hamptons letting service for landlords…

Hamptons letting service for landlords not fit for purpose. Hamptons managed my property in Stratford upon Avon in a very unprofessional way. They have very poor communication and mis managed the property while still charging very high fees. After requesting a section 21 to be sent to my tenants at the end of their contract, Hamptons filled out the form incorrectly. Do not trust them to manage your property. Sorting out the mess and mistakes they made has cost me time, money and stress. JUST read response from Hamptons and have already contacted customer care to make an official complaint.

Helen · 21 July 2022

★★★★★ 1/5

Trustpilot

NOT ALL HEROS WEAR CAPES

Firstly I think it’s important to establish that in my 42 years of life; I have never, ever, written a complaint review of any sort. As I generally can’t be bothered; and let’s face it - what’s really going to be done about it anyway. Who cares what a “Karen” really thinks.However, if this changes just one persons mind about a Hamptons letting, then I will die safe in the knowledge that I have fulfilled my duty to protect and serve. After renting the flat from Hamptons (which in itself was attritional, but not enough for me to go into detail about) my partner and I have been inundated with problem after problem with the flat itself. Everything from the flat being dirty when moving in, to broken beds not fit to use, and a shower leak that still isn’t fixed 12 months later. Leading to water seeping into the entire flat, which has developed mould in the carpets, walls, doors and skirting. Enter into the fray (stage right) the Hamptons Property Management team. A team so devoid of ability to coordinate, communicate or deliver anything of substance; I honestly thought at various points a friend was pranking me. At times it feels as if this team is intentionally useless. Like a social experiment to test the patience of the nation. In 10 months we have had 3 different property managers ranging in ability from; useless to pathetic. Under the useless stewardship of Alex Ferrin who categorically told me that the landlords were more important than the tenants; we have had Grace, Donna and now Minneaux as property managers that do nothing to help or support residents with genuine problems. Not cosmetic issues like chipped paint…but broken, useless essentials like a shower!Several of these issues are still not fixed at the time of writing this….12 months after reporting them. Shower and Bed principally. We have had to contact a solicitor to pursue our landlord and Hamptons for compensation on these matters.We continued paying the rent to maintain the high ground when this inevitably reaches court to satisfy the situation. But it is through massively gritted teeth. Estate agents can get a bad name. But Hamptons have earned it.

Brad · 14 July 2022

★★★★★ 5/5

Trustpilot

Supportive and attentive agency

The Hamptons team in Kensington/Chelsea is very professional, attentive and responsive. Our move was made very easy, from the visits to the contract, and now we are in the property, Lucy in particular is supportive and quick to help when needed. After years of dealing with difficult agencies in London this is a welcome change! I would recommend working with them.

Orianne · 9 November 2022

★★★★★ 1/5

Trustpilot

How Hamptons totally left us high and dry

we had arranged to move in to a new property with Hamptons, everything was going fine. the last minute the current tenants of the property we had hoped to move in to fell through, it happens. how ever at that point baring in mind we had signed the tenancy agreement, also considering we had given our notice on our current property. the landlord/ Hamptons should have been liable to sort us out accommodation in that situation. Hamptons came back with a statement saying, they had signed but not dated the contract and therefore were not obligated to help at all. this is the shadiest thing ive ever witnessed. during that phase, where you have given notice and signed new contract, its imperative you are protected by the tenancy contract for situations just like this. if you are going to do business with Hamptons, triple check everything. we had a week to find a new property, we ended up somewhere far less than ideal. I would sincerely recommend not doing business with Hamptons

Jacob · 5 July 2022

★★★★★ 5/5

Trustpilot

Excellent service

We had been with Hamptons for more than 2 years and I would like to send my great appreciation for their exceptional service. Especially to Ms Harleigh Doherty who had been our property manager. She was always prompt with just about everything that we had concerned about. Had the property was not put on sale, we will definitely be staying and wouldn’t think of moving out. Thank you so much for all the help and outstanding service!

Michelle · 7 November 2024