Hammonds London reviews

★★★★★ 1/5

Google

Very unprofessional service. Referencing was completed and deposit paid, then suddenly informed the landlord would not proceed, with no reason given. This caused wasted time, stress, and extra costs. Deposit was refunded, but the handling of the situation was unacceptable. Poor communication and very disappointing experience.

Md · 15 March 2026

★★★★★ 5/5

Google

We have been with Hammonds for 9 years. They are very professional. It is very easy to report any issues with the property, Adam is cooperative and treat the tenants with care and understanding.

Hibz · 15 March 2026

★★★★★ 5/5

Google

Adam has been amazing to work with! Anytime we had questions or needed something fixed, he has made sure it got handled right away. He even helped us get new mattresses, which made a huge difference. I truly appreciate everything they’ve done for us , thank you again Adam !!!

Daisy · 15 September 2025

★★★★★ 5/5

Google

Excellent estate agents! I stayed for a year at a flat managed by Hammonds. Oliver and team were very quick to respond to queries. The flat was immaculately maintained. They also returned my deposit within two weeks of my moving out. Highly recommended!

Nihar · 15 October 2025

★★★★★ 5/5

Google

Jo and Adam were very supportive and efficient with our flat rental. They ensured the documents were processed asap so that we could make our tight move in time. Would certainly recommend them!

Annie · 15 November 2025

★★★★★ 1/5

Google

Unfortunately had to edit this down from a 5*. Incredible unresponsive to email. Trying to get a council tax discrepancy sorted in the initial tenancy agreement due to an error in drafting- absolutely zero response. I have chased 3 times for some feedback for the re-lease, completely ignored. One viewing in four weeks- suggests a lack of effort. It’s unfortunate.

Jay · 15 March 2026

★★★★★ 5/5

Google

Joanna has been of great assistance with securing our property. She was very welcoming and friendly and is especially patient when I have a lot of questions to ask.

Jasmine · 15 October 2025

★★★★★ 5/5

Google

Oliver has been fantastic to work with. He helped us rework our contract to make it more flexible and better suited to our needs. Really appreciated his support and responsiveness throughout the process.

Tim · 15 July 2025

★★★★★ 5/5

Google

Adam has been great at helping us manage our new property! With any issues he is there to support. Really appreciate his help!

Anna · 15 September 2025

★★★★★ 5/5

Google

Very excelente service. Oliver is very friendly& nice person. He help me very much.thanks OLIVER.

Abu · 15 October 2025

★★★★★ 5/5

Google

Oliver was trustworthy, very responsive and had lots of patience with my extensive querying about the rent. I definitely recommend Hammonds.

Matty · 15 July 2025

★★★★★ 5/5

Google

Great agency, everything was nice and smooth, same day viewing, all confirmations really quick, same as the contract. Oliver is a true professional!

Andrei · 8 April 2026

★★★★★ 1/5

Google

I almost never leave Google reviews, but I feel genuinely compelled to in this case because the level of service from Hammonds has been shockingly poor. Please do not be misled by the (presumably fake or incentivized) positive reviews. My experience, both as a landlord and as a tenant, has been consistently awful. The staff are extremely rude, unhelpful, and appear to go out of their way to avoid doing any actual work. Emails and calls are routinely ignored, maintenance requests take forever to resolve (if they’re ever handled at all), and there’s a total lack of accountability across the board. It’s rare to come across a company so unprofessional and disorganised in every interaction. I would strongly advise anyone considering working with Hammonds, whether renting through them or letting a property, to look elsewhere.

Lindsay · 15 November 2025

★★★★★ 5/5

Google

These guys are very spot on replying to emails or to any queries. They are fair and friendly, all we needed has been accomodated and out queries are always answered promptly. Also if we need anything done to the flat the agency is very prompt to deal with this thru contractors etc

Stefanescu · 15 July 2025

★★★★★ 5/5

Google

I'm having a great experience with Hammonds, especially with Oliver, who is always available and willing to help, making all the paperwork run smoothly.

Diego · 15 October 2025

★★★★★ 5/5

Google

Experiences of a Non-Resident Landlord. Mr Adam Hafiz and his team managed my flat in Bow for 8 years while I was working and living abroad. In that time they took care of my flat and handled my payments smoothly. They even went out of there way to make unrelated payments for me just because I was away. I really felt like I had a support team back home. I never had complaints from Tenants and they were always fair and acted professionally for both myself and the tenants. When you are an overseas landlord, you need people who will take the hassle from you and act as you would in your abscence. I finally decided to sell my flat and recently they also handled that process professionally and effortlessly. They got me the best price available and handled everything smoothly. I have no hesitation in reccomending Hammonds Estate Agents to anyone in need of the services of estate agents.

Ahmed · 5 July 2020

★★★★★ 5/5

Google

Adam and Oliver have both been incredibly helpful and communicative throughout the letting process - they are a credit to this letting agents

Nick · 15 September 2025

★★★★★ 5/5

Google

Outstanding communication, I was impressed with the support received from the team. Thank you and continue the excellent service.

Leisa · 15 September 2025

★★★★★ 5/5

Google

Best estate agents I've experienced so far! Smooth process from move-in to renewal, and immediate responses to any issues. Highly recommended! Many thanks to Oliver.

Hari · 22 December 2024

★★★★★ 5/5

Google

I've had a great experience with Hammonds, largely thanks to Oliver. He’s been incredibly helpful, friendly, and professional throughout the process.

David · 21 January 2025

★★★★★ 5/5

Google

Best agents I’ve ever dealt with! Fast communication, every issue resolved within 2 working days, no hassle or stress. Oliver has been fantastic this past year and I highly recommend Hammonds to anyone!

Bita · 21 May 2024

★★★★★ 1/5

Google

Just moved into a new build and was left with a front door that didn’t lock for a week, still takes about 30 mins to lock at night from the inside, as a woman by herself. No hot water for a week, pipe leak under the floor No working washing machine for a week Can’t work from home because the Wi-Fi can’t be installed due to the electricity faults which is crucial for my disability. Almost zero communication, empathy or sympathy from Oliver who has ignored almost all of my messages. No apology or investigation as to why the property was even put up to rent with so many issues. No olive branch or explanations, radio silence I’m a polite, laid back person but this lack of urgency or care has pushed me to my limits. Absolute disgrace

Holly · 21 May 2024

★★★★★ 5/5

Google

Faisal Hoque was very helpful through the entire process of renting my first apartment in London. He kept me constantly updated on the progress of my application and was very patient with answering all my queries. Would recommend him for anyone looking for apartments in London.

Thomas · 6 April 2023

★★★★★ 5/5

Google

Jermaine Denton has been a very helpful letting agent for us. We had to move from the USA to the UK on short notice and many of our necessary documents were delayed. Not only was Andy very responsive during the viewing process, but he also worked.

Gupta · 6 April 2023