Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleLady's and gentlemen be careful
at first they treat you well but then change completely the character especially jhonny that is a disgusting person who does not understand the situation of anyone but it only imports the money
apart from the fact that you will be in the house without your knowledge not only to check the house if it is clean or not the fact that they will tell you at the beginning that week will come the cleaning lady thing not true, do not believe they are only thieves who will do everything to get you more money with the most absurd excuses.
imagine that only 50% of the deposit returned to me.
Be careful ! they are real offenders but especially Jhonny !!!
Abidu · 17 June 2018
Agent replied · 15 June 2024
Dear Abidu,
I am sorry to hear you had issues while renting with us. After reviewing your case, I would like to clarify a few points you forgot to mention along with your review.
- We do check our properties on a monthly basis to ensure that everyone in the property is happy and in a clean and enjoyable environment.
- Regarding the cleaning in the property I am surprised you are only bringing this up now, this should've been reported straight away and would've been dealt with immediately.
- We would like to make it clear that all the charges applied was due to breach of contract, such as smoking any kind of illegal substances, bringing unauthorised people to stay in the property without any notice and damages to property in general which you are aware of.
We will be more than happy to have you as a client again as long as follow your contract this time.
Have a good week.
Griffins Estates
★★★★★ 5/5
GoogleI had a wonderful experience with Griffins Estates Ltd. from start to finish. Their team is incredibly professional, knowledgeable, and genuinely committed to helping clients find the perfect property. They made the entire process, from property viewings to the final paperwork, straightforward and stress-free. Communication was excellent, any questions or concerns I had were promptly addressed, and I was kept well-informed at every step.
The attention to detail and dedication to customer satisfaction really set Griffins Estates apart. They went above and beyond to ensure that I found a home that fit my needs and budget. I highly recommend Griffins Estates Ltd. to anyone looking for a trustworthy and efficient real estate agency. Thank you for making my property journey such a positive experience!
Stefania · 12 November 2024
★★★★★ 5/5
GoogleGriffins Estates are quite simply the best agent that I dealt with when I bought my flat (through them). With other agents I wasted a lot of time because they simply didn't listen to the brief. Luciano Silva, who runs the Westminster Office, has all the facts and figures at his fingertips and an encyclopedic knowledge of the property market, which was really useful for me and helped me save a lot of time. Great service and I wouldn't hesitate to recommend- particularly Luciano Silva
Ana · 17 June 2019
★★★★★ 5/5
GoogleChoosing Griffins Estates to sell our central London flat was the best decision ever. John Silva handled the sale with knowledge of the market , seller and buyer as well. We were kept well informed at every step of the way. John went the extra miles to make sure the sale went through quickly and smoothly. Thank you John for your incredible handling of our sale. We felt we were in safe and professional hands not to mention a very personable salesman!
Despina · 17 June 2019
★★★★★ 1/5
GoogleAppalling service from agent Johnny. One of the most unfair human beings I have ever met in my life! Moved out from one of their properties more than a month ago and no sign of even a partial deposit refund (I was charged £260 when moved in)
Tenants were mistreated and led to sign new contracts when they sold out the former 'New Place Lettings'. I had been renting out with them for 1 year and 9 months and they required me to sign a new contract with extremely different terms, including extra 6 months minimum stay!
They see themselves as very clever and superior people, delivering a substandard service and overcharging for it! I wouldn't recommend it at all! I have had friends renting out with Griffins that also had to chase them about their deposit refunds. Avoid!
Chiara · 17 June 2017
★★★★★ 1/5
GoogleI have had a horrible treatment from this agency. I was at university at the time and didn’t know that i was being treated unfairly. We were 7 people living in a house with one bathroom, on top of that the landlord had no clue that his house was overcrowded and as soon as he knew, he gave a notice to the agency. To make it worse, the agency tried to use the fact that they were doing us a favour by giving us a notice and didn’t even bother helping us find another house. At the end of the month, they tried to ask us to pay for rent when we were meant to move. This agency will try to squeeze you so many people in a small flat. This was a 3 bedroom flat but 7 of us were living there. And the rent we were paying was £400 each. So they were collecting £2800 each month for a whole year. They deserve no star at all.
Benitha · 27 March 2022
Agent replied · 15 June 2024
Dear Benita,
We are very sorry to hear about your bad experience but unfortunately the things you have mentioned does not add up.
1- We haven't received any notice from any landlord.
2- Your name does not match any of our tenants/ex tenants database.
3- Our rents starts little higher than the £400 you mentioned.
4- This is not how we conduct a move out.
We understand your bad experience, but we believe this review wasn't meant to be for us.
If that's not the case, please feel free to contact us via info@gogriffins.com or by calling us on 0203 837 0111 and we will be able to discuss it further.
Griffins Estates
★★★★★ 1/5
GoogleThey are absolutely rubbish.
Don't reply to messages,cancel appointment without letting you know.
An agency full with laiers, especially William.
Never trust them.
Ciprian · 16 April 2020
Agent replied · 15 June 2024
Hi Ciprian,
Thank you for your review. … More
★★★★★ 5/5
GoogleI rented a one bedroom flat in Bermondsey through the Griffins Estates. My experience with them from beginning to end was pleasant. John Silvia showed me around the house, and helped me communicate with the landlord to negotiate to something that we both were happy with. He was professional throughout the whole experience.. the flat had no problem and I really had nothing to complain about…. At the end of the contact, I interacted with Fabio Rocha, who was also equally friendly and professional. He was extremely considerate and let me know well in advance when someone wanted to view the property. He made sure all the visitors came at the same time in the most convince time for me to make the least disruptions to my life. When it came to returning the deposit, they were very fair and returned the money promptly. Overall, I would recommend them to anyone, and would rent through them again.
Reza · 27 March 2023
★★★★★ 5/5
GoogleA friendly and proactive team. I was impressed with the level of viewings, feedback and market intel' John and his team were able to deliver. Although I chose not to sell in the end, I'd certainly use again
Diogo · 17 June 2019
★★★★★ 1/5
GoogleAvoid this company. Apparently at the beginning everything was fine when i first moved in but it only took a couple of weeks to understand that i made the wrong choice. As i was expecting, when you rent there can be little issues with …
Davide · 16 April 2021
Agent replied · 15 June 2024
Hi David,
Sorry to hear you haven't had a good experience while living with us. … More
★★★★★ 5/5
GoogleAn excellent experience. I dealt with Luciano Silva who has been with Griffins for a long time. His persistence, energy and sense of humor were appreciated on a tough search! Thank you Luciano
Marli · 16 April 2019
★★★★★ 1/5
GoogleAVOID COMPLETELY!!! They going to cheat you and treat you like rubbish. One of the guys "Johnny" can show up in the property anytime without any further notice looking even if you cleaned the dryer machine filter.
No hot water in the sink to clean your face and also if you cold in winter you going to be in trouble because he removes the heaters and the cold is unbearable!! Mind your deposit cause they keep mine because "the room wasn't clean". I clean this room before leave and they charge me 85£ for the cleaning service... The treatment from this agency is really unfair and my old flatmates keep telling me horrible stories about them because they find bed bugs and they are not helping them at all. AVOID PLEASE!!
Lorena · 17 June 2017
★★★★★ 1/5
GoogleThe poorest experience with an estate agency ever. Not professional, not useful, not helpful. You have to chase them for every little thing and they suddenly disappear. Very friendly at the beginning to look like good agents. Then all of …
Cristian · 16 April 2020
Agent replied · 15 June 2024
Hi Cristiano,
Please refer to your agreement regarding the keys deposit, notice and damage deposit during your tenancy. With that being said, if you feel in any way injustice, please feel free to visit us in our office during our working hours.
★★★★★ 5/5
GoogleIn the London real estate market, Luciano stands out as an exemplary agent. His professionalism and extensive knowledge of the city make him an invaluable asset to clients seeking exceptional service.
Sea · 29 July 2024
★★★★★ 5/5
GoogleGriffins Estaes has been managing my portfolio for several years now, so far i'm very happy with the professional service provided by this young company.
Jessica · 17 June 2019
★★★★★ 5/5
GoogleI had a fantastic experience moving into a shared student flat. The service and information provided was professional and efficient. I'd definitely recommend New Place Lettings!
Rachel · 17 June 2016
★★★★★ 5/5
GoogleThank you Toto, you were fantastic help. We'll certainly give you call when we're looking to sell or let. Best wishes, Lays
Lays · 17 June 2019
★★★★★ 5/5
GoogleI would never imagine myself giving 5 stars to an estate agency. However I’ve rent a place in London for almost three years via Griffins and the overall experience was fantastic. Excellent communication with them and the landlord and always caring for the tenants.
Andreas · 27 March 2023
★★★★★ 1/5
GoogleAVOID at all cost. Rude/angry staff, shouting at us, demanding us to pay for the damage that they caused. Didn't give the deposit until we asked them several times (took 4 weeks and had we not begged them, they wouldn't have given us.) Showed up to the room without any notice and even did the viewing to other people without our permission. Avoid at all cost.
Ds · 17 June 2017
★★★★★ 5/5
GoogleThe Best Agency in Town !!
Silva · 26 December 2024
★★★★★ 5/5
GoogleI highly recommend it
Jefferson · 7 December 2024
★★★★★ 5/5
GoogleFriendly, honest and professional
Maria · 7 December 2024
★★★★★ 5/5
GoogleGreat company and very professional to deal with, great communications throughout and competitive rates. As a client I would highly recommended Griffins Estates.
Vitor · 17 June 2018
Agent replied · 15 June 2024
Thank you Marcelo. We do appreciate your review.
★★★★★ 5/5
Googlewhen I moved to London.. It was the company that helped me find a place to live with my family.. Fabio and William are very attentive, note 10 for them
Carlos · 27 March 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
