Grays Residential London reviews

★★★★★ 5/5

Google

I had a great experience with Gray’s Residential, and I’d like to specifically thank Jack for his excellent support throughout the process. He was always professional, responsive, and very helpful in answering all my questions. From arranging viewings to guiding me through the tenancy process, everything was smooth and straightforward. I really appreciate the level of care and attention provided, and I would highly recommend Gray’s Residential to anyone looking for a reliable and supportive agency.

Seyed · 19 December 2025

★★★★★ 5/5

Google

I would highly recommend Grays Residential. We needed to find a flat at short notice for my son’s move to London. We called and emailed numerous other ( so called reliable) letting agencies to follow up on properties advertised for rent and every one failed to reply. I was worried this was going to be the norm for London and then we came across a property advertised with Liam at Grays. Since this was our first time renting in London we had lots of questions and needed guidance through the process. We were also working to a very tight timeline. Liam was so helpful - he answered all our questions very quickly and patiently guided us through all the steps. He provided updates at every single step and helped us work with the landlord to make sure we got everything done in time for my son’s move. It was a pleasure dealing with Liam and I would highly recommend him and his team if you are looking to rent. He is friendly, helpful and totally professional. And for all the landlords out there looking for tenants - our decision to move forward with this property was totally down to the service we received from Liam at the initial enquiry. He’s fabulous.

Deb · 16 April 2025

★★★★★ 5/5

Google

I have rented a flat in London for two years with Gray's Residential, and I must say, Ryan is the best letting agent I've ever met in this country. From the very beginning, Ryan has been exceptionally responsive and professional. He consistently provides practical advice and does so with a friendly demeanor that makes working with him an absolute pleasure. What I appreciate most is his straightforward approach, no mind games or unnecessary complications. Ryan handles everything with transparency and efficiency. He makes sensible decisions quickly and avoids delving into unnecessary details, saving everyone’s time. He has made my renting experience in London smooth and stress-free. Thanks for your outstanding service!

Billy · 16 April 2025

★★★★★ 5/5

Google

The best three words to describe Grays Residential is Professional, Fair and honest. I looked at a few Agents and when I met their team their were as professional and diligent as any of the larger Agents I had come across. The team were able to advise me and guide me and share the decades of knowledge. Potential Tenets were screened and vetted in advance, and the quality of the people was outstanding. The Greys team knew the area well and understood what made our property special. What was also impressive was their Network in the local area. I got to meet and work with Local business for all the odd bits that I needed with my house. I was able to build relationships and get fair prices for the work I needed done. I felt like I was building community as well as getting the work done. I would describe Gray's pricing as fair. All the way though there was open and honest conversation about what they were charing me for and why. Other agents often bundle things in together which hide the true cost of things. Compared against other agents their prices were lower. I have found the team brilliant and will use them for the full managed service.

Paddy · 16 April 2025

★★★★★ 5/5

Google

We had a fantastic experience with Gray's Residential while searching for our new rental property. From start to finish, the process was incredibly smooth, easily one of the best and most stress-free experiences we've had with an estate agent. Special thanks to Liam and Jack, who were both excellent throughout. They were professional, responsive, and genuinely helpful every step of the way. Highly recommend Gray's Residential for anyone looking for a reliable and efficient letting service!

Arun · 5 May 2025

★★★★★ 5/5

Google

I’m living overseas so it’s peace of mind with Ryan and team looking after my Clapham Junction property. Particularly as it’s had some damp issues which Ryan helped managed all the way through the renovation (introducing and overseeing contractors) to successfully leasing once again this month Nov2025. Very hands on and good communication through email/whatsapp

Alan · 26 November 2025

★★★★★ 5/5

Google

Huge thanks to Jack at Grays Residential. From start to finish the process was professional, smooth, and incredibly swift. Communication was spot on and everything was handled efficiently with zero stress. Absolute legend, highly recommend.

Rob123 · 16 February 2026

★★★★★ 1/5

Google

Horrible agents. We were promised a 12 month contract that would go to a rolling contract after with 2 months mutual resignation, and heavily implied we could stay on the same contract after that. When 10 months had passed they told us that we either need to sign for 12 more months at a 6,67% increase (WAY ABOVE INFLATION) or they would kick us out. Use ANYONE else! When we moved out it was clean, but they wanted 100 pounds of the deposit for "light cleaning of floors" (their words). We argued both that it was clean, and that cleaning would cost around 30 pounds. They then changed it to "Professional cleaning with carpet steaming". Bear in mind that we had already paid a deposit on another apartment, so we are unable to negotiate because we then needed the original deposit back fast. I can not urge you more to find anyone else.

Ørjan · 16 March 2026

★★★★★ 5/5

Google

I had a great experience with Gray’s Residential in Battersea. Ryan ensured the whole process was smooth and moved quickly whenever there were delays by the solicitors during my property purchase, and his team (especially Jack) were extremely helpful and accommodating. Highly recommend and excellent service!

Sonia · 27 October 2025

★★★★★ 5/5

Google

I rented a flat in London with Grays for about two years, and they were just perfect from start to finish. Ryan was very professional, helpful, and always just a phone call away whenever I needed any help or advice. He was also very considerate - there were a few times I had special requests, and he made sure they were take care of.

Karan · 24 February 2025

★★★★★ 5/5

Google

Grays really made a difference in helping me sell my property. They were contactable and what may have been a difficult sale was made easier by using Grays. Both Ryan and Liam were very helpful at all times.

Ashley · 27 September 2025

★★★★★ 5/5

Google

Ryan was very professional in his approach, prompt in his responses and follow up with buyer, solicitors, maintained good communications with managing agents and tenant. Very satisfied with Gray’s level of service and would highly recommend to anyone seeking their services.

Ganesh · 8 August 2025

★★★★★ 5/5

Google

Ryan and the team are very professional, offering high standards of customer service. I can be pretty demanding at times lol, but I was managed incredibly well, very efficient and clear concise instructions throughout (good communication). I would absolutely recommend Gray’s to friends and family! Thanks for your support! 😊

Anthony · 16 April 2025

★★★★★ 5/5

Google

Excellent service received by Grays, they’re real top quality estate agents. They let two flats for us in Earlsfield within days. Not only that, they vetted the tenants thoroughly to make sure they were the right people who will look after the properties. There’s not many estate agents who will go to that much effort! Straight talking, genuine team. Special thanks to Liam and Ryan, great guys!

James · 27 July 2024

★★★★★ 5/5

Google

From a tenant's perspective, excellent experience from start to finish! The whole process was smooth and efficient - all reference checks were thorough but handled digitally, which made everything quick and hassle-free. Payments were transparent with no surprise fees. Really impressed with their professionalism and how they handled everything. They've set a new standard for rental agencies in London!

Siobhán · 15 November 2024

★★★★★ 5/5

Google

Ryan and Liam were amazing throughout my flat purchase. Ryan was always on top of the process and pushing it along and communication was great, I always had very swift responses to my queries.

Fiona · 27 July 2025

★★★★★ 5/5

Google

Ryan and the team at Gray's Residential have recently helped me secure a new flat to rent. Throughout the whole process from initial viewing to contract signing they have been professional, open and supportive- a breath of fresh air compared to other letting agents! I would highly recommend Gray's Residential to other renters.

Marc · 15 November 2024

★★★★★ 5/5

Google

Grays Residential were such a huge help when we got locked out tonight. They picked up straight away, contacted our landlord within minutes, and even offered to go back to the office after hours to sort things if needed. Really kind and reassuring, we felt properly looked after. Especially grateful to Ryan and Jack who went above and beyond to help us outside of their working hours late at night!! Massive thank you!!!!!!

Freya · 9 September 2025

★★★★★ 5/5

Google

Ryan and his team are amazing. Rented a flat through them and they had great communication (at any time of day), quick to sort any issues, and so friendly and helpful. The best agency I've ever dealt with and would recommend them to anyone looking for a property in the area.

Sarah · 27 July 2024

★★★★★ 5/5

Google

Great experience, finding our new home was the easiest I've ever encountered in London. Liam was so helpful and kind, he assisted us in every step of the moving, accomodating our requests. It feels good to have a smooth moving, highly suggested!

Chiara · 27 July 2024

★★★★★ 5/5

Google

Jack at Gray's Residential was super helpful from the start of my search for an apartment to after I moved in. Great communication, helpful tips, sending over extra videos and measurements of the property, really smooth process. Really felt like I was in good hands during a really difficult time

Vicky · 26 November 2025

★★★★★ 5/5

Google

Grays were great with organising everything with our move - special thanks to Jack for ensuring everything went smoothly

Yasmin · 15 May 2025

★★★★★ 5/5

Google

We rented a flat for 2 years. Ryan and the team were always on top of everything. It was a pleasure!

Chiara · 19 April 2025

★★★★★ 5/5

Google

Most helpful and responsive agency I’ve found when looking to rent in London. Liam was excellent - sorted all our issues quickly, was really helpful throughout the whole process, and gave good advice whenever we needed.

Sam · 31 August 2024