Ginger Lettings reviews

★★★★★ 1/5

Google

Be extra careful when dealing with them. They seem very nice but kept essential information from us when viewing the flat: tube running right under the flat (basement flat just above the northern line), mold and dampness issues. They cleverly took us outside in the garden for most of the flat viewing so we wouldn't notice and then pressured us to take the flat by calling until 10pm that day. When we left, they asked us to turn our dehumidifier off so the people viewing the flat wouldn't find out.

Akhésa · 15 August 2026

★★★★★ 5/5

Google

The best agency I have had after many years in London. Always quick to resolve any maintenance issues and we had no issues whatsoever with the deposit return. From the viewing to our final day of tenancy, amazing service. Thank you James and Adam.

Charlotte · 23 March 2026

★★★★★ 5/5

Google

Rented with Ginger Lettings for 2 years. Adam and James were also quick to get back to us regarding any emails we sent. Maintenance work occasionally took a little time to get done, but it always completed to a good standard. My deposit was returned swiftly once I moved out. I’d definitely recommend Ginger Lettings.

Gareth · 4 May 2024

★★★★★ 5/5

Facebook

We would like to thank Dan for all his hard work going above and beyond. This was my first sale which over these trying times was very rocky he was very helpful and always on hand to answer any questions great support highly recommended ginger and sanders. Lisa saggers x

Lisa · 18 November 2020

★★★★★ 5/5

Google

In contrast to the previous reviews, our experience with Ginger has been overwhelmingly positive. The flat is reasonably priced and the move-in process was straightforward (and they did take a detailed inventory!). Adam, the manager, is friendly and easy to deal with. On the very few occasions we have had a problem with something in the flat, Adam has arranged to have it fixed the next day with absolutely no hassle. The flat is close to the agent’s shopfront on Holloway Road. Adam is always in when I walk past, so getting in touch in person or via email is never a problem. Would happily recommend to others.

Chris · 13 April 2017

★★★★★ 5/5

Facebook

I was pleased with the service I received from the very first phone call, when I spoke to Dan the Sales Director. Always pleasant and professional, with a wide knowledge of the property market within East Sussex.

Liz · 27 July 2018

★★★★★ 5/5

Facebook

A big thank you to Daniel and the team for overseeing such a smith sale of a house for us recently. Highly recommended. Such a personal and pro-active attitude. Thanks Daniel!

Thomas · 4 November 2019

★★★★★ 5/5

Facebook

I let my property through G & S for approx 5 years and never had to worry, I always had tenant in the property and Zita always seemed to know the right person to place in the property through her years of experience. I have just recently sold the property also with G & S and that's when Dan took over, he always kept me informed of what was going on and found the right buyer very quickly. I can only say that I would recommend this company to both landlords/tenants and house buyers/ sellers, they are friendly, professional and always gave good advise

Natalie · 21 December 2017

★★★★★ 4/5

Google

Was a bit concerned initially by old reviews but overall experience with Adam and the team was good. Apart from a few hiccups at the start team was really responsive to maintenance - had our shower and fridge replaced in no time. Generally left us to our own devices and were there when needed, would recommend.

Cameron · 16 September 2019

★★★★★ 3/5

Google

Giving these guys 3 stars. The somewhat middling rating is pushed to its upper limits principally due to Adam and James at Ginger Lettings, who, polite and helpful enough, and often with sympathetic emails recognising the absurdity of needing to deny such simple requests, all too often found their hands tied by the absolute t**t of a landlord with whom we held our tenancy. The landlord in question: Gatetrade Ltd. I strongly advise you do NOT take out a contract with them. An absolute slum landlord that has no regard for the fact that human beings are living in their properties, who only cares about the bottom line and their own checkbook. They will actively seek to cut corners wherever they go and for the rent they charge, are absolutely not worth your time. Let me stress this firmly: I would rather drag my balls through a mile of glass than I would live in a property owned by Gatetrade Ltd. It would be far less tedious and marginally more pleasurable.

Daniel · 5 May 2023

★★★★★ 5/5

Google

An entire security deposit back, minus a reasonable (175) cleaning fee -- am I dreaming? They also agreed to end a lease early without a break clause when my circumstances changed. Also kind, friendly. The best letting agent I've dealt with here.

Bob · 3 April 2025

★★★★★ 5/5

Facebook

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Patrick · 16 August 2022

★★★★★ 4/5

Google

Rented with Ginger Lettings for 3 years and they were really pleasant to deal with. Felt communication at the beginning was difficult - phones usually went to voicemail etc, however this improved by quite a stretch over the course of the tenancy and they were usually very responsive on email. Always followed up repair work when needed, and were very helpful as we drew the tenancy to a close. My only criticism (which might be more for the landlord than anything else) is that I think they would benefit tenants more if they were more assertive with the landlord on simple repairs and maintenance tasks - for example ensuring the landlord maintained communal areas such as block hallways (I think it was only cleaned twice in the 3 years we lived there and got very grim). We also had floorboards that were buckling by our outside doors and I got the impression the landlord didn’t want to repair it, so in the end it was just nailed back down which was only a short term fix. Overall though, I’d give 4.5 stars if I could. Very pleasant to deal with.

Harry · 5 May 2022

★★★★★ 5/5

Google

We rented with Ginger for over 8 years. Chilled, fair and easy to deal with, Adam the office manager was always good to us. We particularly appreciated how they managed any maintenance during the pandemic and were highly respectful of the circumstances and our wishes with regards to trades people visiting. They left us alone for the most part and dealt with any issues we may have had over time swiftly. Routine maintenance appointments were always scheduled and they always tried to fit around our timings. Deposit returned swiftly post tenancy. Friendly and reasonable co all round.

Frixos · 13 April 2022

★★★★★ 1/5

Google

Avoid doing business with Ginger Lettings. Prompt to arrange viewings and draw up tenancy agreement and to urgent issues in the flat, but general responsiveness ends there. Non-urgent maintenance requests took weeks to months to be seen to due to their understaffed maintenance team, and any maintenance is done on the cheap - reoccurring issues with water damage from a neighbouring flat that was simply painted over instead of fixed; mould in bedroom caused by structural damp was painted over; intercom system that didn't work at the start of the tenancy was never fixed, despite regular reminders; flat was never registered as an HMO.

Georgina · 13 April 2021

★★★★★ 4/5

Google

I've was in a flat of the last 18 months that was managed by Ginger Lettings. Throughout my time there, I've found them to be as helpful as they can be and but did occasionally suffer from delays in things being done. That said, overall I found them to be professional from the outset and when things were delayed, they would always explain why and do everything in their power to speed things up. Always happy to help, pleasant and I didn't find there to be any issues when trying to reach somebody in their office. Adam would always either email me or call, just to make contact, even if he had no news on progress. Overall, I was happy with the way things went throughout my tenancy and the service I got from them. I'd be happy to recommend them and approach them again if need be.

Adam · 13 April 2018

★★★★★ 4/5

View Agents

Fair is Fair

I've was in a flat of the last 18 months that was managed by Ginger Lettings. Throughout my time there, I've found them to be as helpful as they can be and but did occasionally suffer from delays in things being done. That said, overall I found them to be professional from the outset and when things were delayed, they would always explain why and do everything in their power to speed things up. Always happy to help, pleasant and I didn't find there to be any issues when trying to reach somebody in their office. Adam would always either email me or call, just to make contact, even if he had no news on progress. Overall, I was happy with the way things went throughout my tenancy and the service I got from them. I'd be happy to recommend them and approach them again if need be.

Wayne · 7 February 2018

★★★★★ 1/5

Google

Terrible company. avoid avoid avoid. number one they dont offer a 6 month break clause, they use of letting agents to market the property so you never see them, you cant call them as they never answer. they charge a lot for agent fees and if you leave early expect to lose a minimum 450. i lost my letterbox key and they never replaced it, my door locked jammed and they never replaced it. I moved out and left the place in pristine condition and they decided to take 445 out of my deposit for things like cleaning (95 pound) i think they got celebrities in to clean! it didnt need cleaning one bit. nothing was broke but they charged me for a new counter? lol. and the sink had a chip in it, a sink which i never used. but hey they dont do inventory at the start of a tenancy so i have no proof. they have no morals! stay away.

Daniel · 23 June 2016

★★★★★ 1/5

Google

If I could give them less than one star I would. Please please don't engage in business with this company. I rented a flat from them last summer and the entire experience was terrible. From illegal clauses in the rental contract to a rat infestation to being unable to contact them (the office was closed for a week) these guys are not people to do business with, especially when it involves your home. They are crooks.

Katie · 23 June 2016

★★★★★ 5/5

Facebook

I think best Agency I have seen so far Sales went true very smooth and Dan is very friendly, helpful. Thank you for your help ?

Sera · 18 May 2018

★★★★★ 5/5

Facebook

Brilliant ! It's the only word needed. Every aspect of Zita is professional, a welcome addition to helping me . Thank you.

Carolyn · 28 July 2019

★★★★★ 1/5

Google

Unprofessional outfit. Would avoid. I had arranged to view a property and was firstly sent a confirmation email addressed to the wrong name. Then, when I turned up to view the property, the agent (Adam) didn't attend. When I tried to call the office, I got no response. I then emailed the agency and have not had a response since.

Oliver · 13 April 2021

★★★★★ 2/5

Google

On the plus side, they were more responsive and friendlier than any other agents I've had in the past. On the down side, we had to move out as they raised our rent 46% at the end of the tenancy.

Shaun · 5 May 2023

★★★★★ 5/5

Google

We rented a place with Ginger for two years. We always found Adam nice to deal with and responsive to calls and emails. On the few occasions where there were problems with the flat, these were dealt with promptly. Terms of the tenancy were always well communicated and moving out was a smooth process.

Geoff · 13 April 2021