Fieldhouse Residential Ltd reviews

★★★★★ 5/5

Google

Hello! In the summer of 2022 we started renting a property in Basingstoke let by Fieldhouse. From the beginning, Leah was nice and friendly. Then, when the old heating system failed due to the age of the wires, Theresa and the landlord immediately replaced the non-working units with new ones. Both Leah and Theresa are genuinely nice people, who behave like people, not representatives of a company. The landlord, we believe, is a special person. During our two year stay, there was just one modest increase in rent, from 700 to 750 pounds, if I remember correctly. Compared to the prices being asked by other landlords and estate agents, this is around 20 % below market. Also during our stay here, our gift from God, our little daughter was born. The landlord was fine with this. If there is one regret, it is that we did not get to meet him and say thank you in person. Therefore, if you are reading this message, we sincerely thank you for your human qualities. I think this is it and that it is of use to those who read it. With our good thoughts, Tiberius and Ana

Anamaria · 16 April 2025

★★★★★ 5/5

Google

As a tenant (for 6 years) of a property managed by Fieldhouse Residential I could not be more impressed with the service I have received from Ben, Leah & Natalie from the day the tenancy began. All paperwork was handled quickly, any inspections required were always done promptly and efficiently, and on the one occasion an electrical repair was needed it was actioned immediately. Everything was always done with just the right balance of friendliness and professionalism & I have no hesitation in recommending Fieldhouse.

Charlotte · 16 April 2025

★★★★★ 1/5

Google

Awful experience, I wish I could leave less than 1 star. I was a tenant in a flat rented through this agency for 18 months. (No doubt they will respond to this, like many other low-scoring reviews, claiming they don’t recognize my name and that I haven’t rented through them, a great way to gaslight people 👍🏻). I arranged to leave my contract early and replace my name on the tenancy. Everything seemed fine until it came to retrieving my deposit and obtaining a reference for my new home. Both tasks were nearly impossible to achieve. They made the process difficult at every stage, adding to the stress of moving. It felt like they were deliberately trying to make the experience even more troublesome. I dealt with Hannah and Teresa at Fieldhouse and was genuinely appalled by how I was spoken to and treated. They advised new tenants to deduct money from my deposit for cleaning and moving-in fees, which is not standard practice. They also did not follow TDS regulations for deposit returns when handling a change of name on a tenancy. Furthermore, they refused to provide a reference until all paperwork was completed and the Deed of Assignment was signed by all parties. This policy is baffling, as the four other agencies I’ve dealt with in the past never enforced such a rule, making it nearly impossible to secure a new place before moving out. Please avoid dealing with this agency. There are literally thousands of better options in London!

Meghan · 16 April 2025

★★★★★ 5/5

Google

I and a flatmate letted a flat for 3 years with no real issues. If anything came up that would require assistance with Fieldhouses response was always prompt and solved the issue we had. We never had any issues during our tenancy that they couldnt solve and I would say they were great in all aspects.

Brandon · 16 November 2025

★★★★★ 1/5

Google

Awful experience, I wish I could leave less than 1 star. I was a tenant in a flat rented through this agency for 18 months. (No doubt they will respond to this, like many other low-scoring reviews, claiming they don’t recognize my name and that I haven’t rented through them, a great way to gaslight people 👍🏻). I arranged to leave my contract early and replace my name on the tenancy. Everything seemed fine until it came to retrieving my deposit and obtaining a reference for my new home. Both tasks were nearly impossible to achieve. They made the process difficult at every stage, adding to the stress of moving. It felt like they were deliberately trying to make the experience even more troublesome. I dealt with Hannah and Teresa at Fieldhouse and was genuinely appalled by how I was spoken to and treated. They advised new tenants to deduct money from my deposit for cleaning and moving-in fees, which is not standard practice. They also did not follow TDS regulations for deposit returns when handling a change of name on a tenancy. Furthermore, they refused to provide a reference until all paperwork was completed and the Deed of Assignment was signed by all parties. This policy is baffling, as the four other agencies I’ve dealt with in the past never enforced such a rule, making it nearly impossible to secure a new place before moving out. Please avoid dealing with this agency. There are literally thousands of better options in London!

Meghan · 8 June 2024

★★★★★ 5/5

Google

Fieldhouse were a very decent property manager. Leah was always quick to respond on email and arrange things to be fixed when needed.

Alfred · 22 May 2025

★★★★★ 5/5

Google

Exceptional customer service My experience with Fieldhouse is second to none. Their process is very user-friendly and straightforward and you are always guaranteed a response from their professional team. The communication and support I received from Leah and the Fieldhouse Team have been great and I would highly recommend them.

Alvin · 16 April 2025

★★★★★ 1/5

Google

Highly unprofessional from my recent experience. Had a viewing 30 minutes from home and during working hours. When I arrived at the property I entered the building and the doorman talked to me as if I was a burglar or wanted to steal something. No one from the agency was here so he called someone (‘non of my business’ was the answer I received when I asked who it was speaking with in front of me) and I was then told to go away and reschedule. I wasn’t provided a phone number by the agent (not even in the confirmation email), therefore could not call and sent an email but received no answer and therefore left. And I eventually received the explanation. The property had been rented the day before and no one bothered to let me know.... Note I received a confirmation at 7am in the morning to confirm the viewing! Great experience

B · 16 April 2025

★★★★★ 5/5

Google

Great Service, Good People, Outstanding Agency!! We were very pleased with the professional and friendly services provided by all the team of Property Fieldhouse Residential, during the experience of rented with them. All the staff is very kind and helpful, specially thanks to Hanna, she went beyond what is expected. She always responds promptly and even helped us to finished our contract in the best way possible. I would definitely recommend Property Fieldhouse if you are looking to rent a new property. If you are looking for one of their properties, go for it! You will be renting with an honest and professional agency. They do not overcharged you, have reasonable rates and are extra careful with the tenants, always anticipating their needs. We miss the high quality of services they provide, especially now that we are renting with another agency and we can compare. Thank you guys for all the effort and support you gave us during my lease. Best Regards, Marijus & Cassia Maslauskas.

Cassia · 17 June 2019

★★★★★ 5/5

Google

We have been renting with Fieldhouse for just over 7 years and have had nothing but excellent service from them; a pleasant change from companies we have dealt with before. They were professional, polite and above all caring. Teressa is one of the genuinely nicest people I have had the pleasure of dealing with. They responded quickly and with concern for any issue we had. On my experience I would happily recommend them.PositiveProfessionalism

Paul · 16 June 2021

★★★★★ 5/5

Google

We have been renting through Fieldhouse for just over two years and the service has been exceptional. We dealt with Hannah and Ben who always got back to us with any maintenance issues. Hannah is extremely knowledgeable and has both tenant and landlords best interests which is rare with the larger agency's. I would 100% rent through them again, and I always recommend them to people who are looking to rent. Thanks for everything guys!

Isabella · 16 June 2020

★★★★★ 5/5

Facebook

We have been renting through Fieldhouse for just over two years and the service has been exceptional. We dealt with Hannah and Ben who always got back to us with any maintenance issues. Hannah is extremely knowledgeable and has both tenant and landlords best interests which is rare with the larger agency's. I would 100% rent through them again, and I always recommend them to people who are looking to rent. Thanks for everything guys!

Isabella · 15 May 2020

★★★★★ 5/5

Facebook

We have been renting through Fieldhouse for just over two years and the service has been exceptional. We dealt with Hannah and Ben who always got back to us with any maintenance issues. Hannah is extremely knowledgeable and has both tenant and landlords best interests which is rare with the larger agency's. I would 100% rent through them again, and I always recommend them to people who are looking to rent. Thanks for everything guys!

Isabella · 15 May 2020

★★★★★ 1/5

Google

Very disappointed with the level of service. What started off as a promising experience quickly turned into a frustrating ordeal. The staff have been unhelpful and dismissive, and it's been nearly impossible to get in touch with anyone from the office, my calls are being completely ignored. I expected much better communication and professionalism.

Music · 25 July 2025

★★★★★ 5/5

Google

We’ve had a great experience with Fieldhouse Residential Ltd. They’ve been prompt, professional, and incredibly helpful during our tenancy. Thumbs up 👍🏻 to Tressa, she was super helpful, and has been very responsive to all of our concerns, highly recommend! …

Joseph · 16 April 2024

★★★★★ 5/5

Google

Have had such a great experience renting from Fieldhouse if I could I would have rented again. Everything was so easy. Thank you again, especially Theresa

Rebecca · 17 June 2018

★★★★★ 5/5

Google

I rented a property managed by Fieldhouse for a year and I was very pleased with their support and diligence. Every procedure from moving in to moving out is thorough and well communicated.

Rida · 16 April 2024

★★★★★ 5/5

Google

Definitely the best estate agents that I've ever dealt with. Everything was sorted out immediately or with a very short wait. Everyone in the office is friendly and helpful. Really, nothing to complain about and I'll happily recommend to anyone looking for a good estate agency.

Leszek · 16 June 2020

★★★★★ 1/5

Google

If there was a way to give less than a star I would've done it. I applied for an apartment right after I viewed it, I tried to be in touch via email with the person that was taking care of the viewings but Leah never got back to me with an …

Emanuele · 16 April 2024

★★★★★ 1/5

Google

The holding deposit that they take will not guarantee you that they will check referencing and then decide. They gave the flat that aI was interested to another person although my references were passed and I paid the full holding deposit for the flat. Limited staff means you can't view your flat if you want to rent it. Unclear instruction on how to pass references, they only make excuses blaming the landlord. Very unpleasant experience.

Petros · 16 June 2022

★★★★★ 1/5

Google

Awful experience, I wish I could leave less than 1 star. I was a tenant in a flat rented through this agency for 18 months. (No doubt they will respond to this, like many other low-scoring reviews, claiming they don’t recognize my name and … More

Meg · 17 June 2024

★★★★★ 5/5

Google

Outstanding service received. Made the process of buying so smooth. Provided a friendly and professional service which was much appreciated being a first time purchaser. Would highly recommend both for sales and letting.

Anju · 16 April 2023

★★★★★ 1/5

Google

The holding deposit that they take will not guarantee you that they will check referencing and then decide. They gave the flat that aI was interested to another person although my references were passed and I paid the full holding deposit for the flat. Limited staff means you can't view your flat if you want to rent it. Unclear instruction on how to pass references, they only make excuses blaming the landlord. Very unpleasant experience.

Shakib · 10 December 2021

★★★★★ 1/5

Google

Avoid at all costs. Just like others have said on here this agency tries to keep your deposit. They are incredibly unprofessional. I rented with them for two years from 2016-2018 and in the end I had to go to the Tenancy Deposit Scheme who had to help me get my deposit back as Fieldhouse were refusing. I dealt with two agents called Hannah and Teresa, both have worked there for a few years and both were incredibly unprofessional and rude, refusing to answer my questions or calls even though I paid them agency fees. It’s funny that on every bad review on here, Fieldhouse responds with ‘Dear NAME, unfortunately we do not recognise you as a Tenant who has rented through our Agency so we are unable to comment any further on your review.’ An unprofessional way to deal with bad reviews- pretending people haven’t rented with them in order to avoid commenting and avoid improving their services! I wonder if they will also write this in response to my review...

Alice · 16 June 2020