Trusted Agent profile · London
★★★★★
1,216 reviews across 2 platforms
10 New Crane Place, London, E1W 3TU
Felicity J Lord's office in London, at 10 New Crane Place, is rated 4.2 out of 5 across 1,216 reviews on two platforms, including 303 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleMohamed was very nice and accomodating, really listened to what I needed and wasn't pushy in his approach
Many thanks for providing such positive feedback. It will means a lot to the team here at Wapping. Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details. We would love to help. Kind regards, Mohamed Medjaoud, Wapping, Felicity J Lord (Lettings)
5/5
GoogleLuke Jackaman at Felicity J Lord has been a great point of reference for our initial house search. Always available and precise with his answers, he was also key to our contact to the mortgage broker. Massive thanks for your excellent service, Luke!
Dear Donato thank you for your kind words about Luke. It means a great deal to him and the team for your feedback. Should you need any help with moving in the future please contact us again.
5/5
GoogleLuke Jackaman from Wapping Felicity J. Lord estate agents has gone above & beyond assisting me with finding my new home, proactively informing me of available properties that matched my criteria and providing expert advice along the way. Excellent customer service, highly recommended.
Thank you for your kind words about Luke. It means a great deal to him and the team for your feedback. Should you need any help with moving in the future please contact us again.
1/5
TrustpilotYet again I need to warn everyone not…
Yet again I need to warn everyone not to use this company, they are now holding over £500 of my money, please don’t use them.
4/5
TrustpilotJustyna was very good and got our flat…
Justyna was very good and got our flat rented out in the limited amount of time given in this case.Have used FJL to buy and sell for 15 years now!!!Anne Harris
Dear Dr Harris, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property with us over the years. We look forward to continuing our relationship together.Kind RegardsBlackheath Team
5/5
TrustpilotThanks Sarah Kelsey (Blackheath Branch)
Sarah Kelsey was very meticulous during the inventory check-in and took the extra time to point out even minute details of what I've missed. Thanks Sarah for your professionalism
Hakeem, thank you for your kind words , it will mean a great deal to the entire team at Blackheath Village. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
4/5
TrustpilotJean has been very helpful and thorough…
Jean has been very helpful and thorough with her inspection of the flat. We look forward to the changes that are due to be made following her review :-)
Dear Jennifer, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!
5/5
TrustpilotFabulous Service
I have recently let my property with Felicity Lord. The service has been excellent. Ellie is a pleasure to deal with and extremely efficient. I would highly recommend.
Many thanks Chantelle. Your comments, especially at this time, will mean a great deal to Ellie.Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help. Stay safe
5/5
GoogleWe found Buse Erdogan, from the Wapping Office, polite, helpful, business like and a good representative of Felicity Lord.
Dear Karl, Thank you for taking the time to provide positive feedback for Buse in the sales team, it means a great deal to her. Needless to say, should you or should you know of anyone that is looking to buy or sell a property, please do pass on our details. We would love to help!
5/5
TrustpilotGreat service
Very efficient service. After contacting about a property, we were able to view and put in an offer the next day. Faisal was very polite and helpful. Would recommend
Hi Angie, thank you for taking the time to leave a review for us at Felicity J Lord Hackney (Lettings). We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!Kind Regards,Faisal Hussain Felicity J. Lord Hackney
5/5
TrustpilotOur experience with FJLord In Stoke…
Our experience with FJLord In Stoke Newington has been excellent. Robert has gone above and beyond to help us in the rental process. Would definitely rent with them again.
Dear Becky,Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
1/5
TrustpilotDeclining service
Declining service. I’ve used FJL whilst leasing multiple properties. However in my last tenancy I had a major leak which took a year to fix.Since leaving this property I’m still waiting over a month for a return of deposit. They are quick to take you’re money not so quick to return. I had received good service at one point but found it’s declined over recent years. Give you’re money to someone else
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
1/5
TrustpilotIt’s a nightmare!
It’s a nightmare! First of all we had an horrible experience with them when we moved in our tenancy!the house was in terrible condition(different than when we viewed) and we had to pay to repair the issues as they were ignoring us!same happened throughout the 2 years tenancy that was managed by them. Now we ended our tenancy more than a month ago and we haven’t received our deposit back yet!they are not replying to email or phone calls!Stay away if you want to preserve your mental health! Never seen such a bad agency in UK
5/5
TrustpilotThanks Ilya!
Ilya has been a real pleasure to deal with whilst securing our new rental property. Friendly, helpful and always professional. It made the whole process a lot more enjoyable.
Lizzie, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Felicity J Lord Stoke Newington.
5/5
TrustpilotResponsive team
Responsive team, Carl Gunn is very helpful and will answer any queries within a day or two. Already helped with a leak situation and a change of mattress.
Dear Yohann, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
GoogleFrom start to finish, James Bastick (Negotiator, FJL) was a real pleasure to work with. He provided honest and open communication at all times, and resolved any issues/queries very quickly. He made the transition of moving flats a seamless experience, and was even kind enough to follow up and make sure everything was okay after our move-in date. It was really refreshing to see someone display that level of customer service. We would definitely consider using FJL again. Thank you very much James.
Dear Sanjay, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Thank you again for your 5 star rating! Regards James Felicity J Lord Wapping (Lettings)
5/5
GoogleImpressed with Negotiator James at Wapping branch - a chance phone call with him and his quick thinking led to him finding me a tenant in a few hours - no marketing, photos! James showed client around, he loved my newly refurbished property and the deal was done. Thanks, too, to manager Louise for her professionalism. After a bit of negotiating we did a deal! Big thanks, too, to Billy-Lee Blankson, manager at Surrey Quays - she was the very first person who saw my flat (before the refurb) and it was her as a professional that led me to go with FJ Lord in the first place. She has vision, professional to a fault and loads of London savvy. A great advert for your company - and an asset and a half!
Dear Sarah Holmes, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you again for your star rating! Regards Felicity J Lord Wapping
5/5
TrustpilotGreat Property Visit by Jean Piper
Jean was meticulous and did a great job during the property visit. She checked everything, took my suggestions seriously, and found issues that I hadn't even noticed myself.
Thank you for the 5* review Paul, it will mean a great deal to Jean and the team at Hackney.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
GoogleLuke showed me some fantastic properties and was always really helpful with answering questions. I’d highly recommend him!
Dear Emily thank you for taking the time to provide such positive feedback regarding Luke in the sales team, it will mean a great deal to Luke. Needless to say, should you or should you know of anyone that is looking to buy or sell a property, please do pass on our details. We would love to help
4/5
GoogleFantastic experience working with Chris Burke there but others at FLJ have been a bit hit and miss
Dear Chris, it was my pleasure assisting you and thank you so much for taking the time to leave me a lovely review. Many thanks. Chris Burke, Property Management Team.
1/5
TrustpilotTrapped me in my tenancy illegally and caused a mental breakdown
I wanted to sever my half of a tenancy and despite the landlord being OK with it; they first said that it can't happen and then with a little more interrogation they made up all these bullsh*t rules about how the total household income had to be over £50k or guarantors incomes over £64k - information that was never even mentioned before and more importantly didn't apply to me and my roommate, who were two students who clearly didn't make that much in a yearWith the extreme rents they charged me, as a student I couldn't take it and was hospitalised.It didn't help that I was pressured into the letting to begin with.Horrible Lettings.
Dear Emily, we’re sorry that we were unable to help you leave your tenancy as quickly as you wanted and that the situation caused you difficulties. As you know we looked into this with you at the time and have spoken in depth about your experiences. We wish you well and hope that you find any future renting experiences more positive.RegardsRoss
1/5
TrustpilotAvoid!
I have been letting my flat in the Greenwich area through this branch for years. Sadly, the recent experience is very disappointing, to say the least.1) for over four months, they did not refund fees after tenants moved out early, despite confirming it would be processed 2) they charged me with costs which contractually should be assigned to tenants (cleaning the flat)3) They charged erroneous fees for new tenancy, refused to explain where they came from and did not refund the difference.4) additionally, they informed me of non-payment of rent despite FJL receiving it, causing distress to tenants and myself.
5/5
TrustpilotI've had cause to do business with a…
I've had cause to do business with a few letting agencies over the years and they can be quite difficult so it was a breath of fresh air to deal with Lucy at FJL. Faultlessly polite and helpful throughout the process, she helped me jump through all the administrative loops as smoothly as possible and proved to be highly efficient. I whole-heartedly recommend the company and - based on my experience - I'd say, ask for Lucy.
Many thanks for leaving such positive feed back Jason. Lucy will be over the moon!Needless to say, if you know of anyone looking to let or rent a property, please do not hesitate to put them in touch with us. We would love to assist.
5/5
TrustpilotWould like to say thank you to Bilal…
Would like to say thank you to Bilal very helpful, very professional .Help us a lot with all papers work all rest of the regulation even during is holiday.
Dear Jonathan, We strive for 100% satisfaction, and it is great to see you had such a positive experience at Felicity J Lord Bow (Lettings) and in particular from Bilal. If you know of anyone else who would like the same service please feel free to pass on our details.David Greenslade MARLABranch Partner
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