Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotExcellent customer service
I was not looking at buying shared ownership apartment and definitely not in Hounslow, but looking at option of duplex in the town centre caught my eyes. On the day of viewing Madi was our sales representative. She went extra mile and was very helpful She exceeded our expectations with excellent customer service. We were shown multiple apartments to select from and detailed information about facilities.
Naved · 20 December 2024
Agent replied · 2 June 2026
Hi Naved,
Thank you for your positive feedback. We're thrilled to hear that Madi provided such great customer service and you were given all of the information you needed.
Kind regards,
The FABRICA team
★★★★★ 1/5
Trustpilotscam company
scam. signed up for a free trial, a random pop-up with no details came on screen afterwards, which i clicked, then all of a sudden i was billed £70, without consent. no information given. the company will scam you. "customer service" are aware of the scam and wont refund you
Kare · 10 May 2026
★★★★★ 1/5
TrustpilotTerrible workmanship even worse inspection
Discovered my extractor fan is going up 6ft in the loft. The contractor put a plastic pipe and taped some loft insulation around it (badly). No condensation trap, nothing. Did not bother with ready made double insulated hose that is readily available. If this was inspected whoever passed it should be ashamed.
Ian · 6 February 2025
Agent replied · 2 June 2026
Hi Ian
Thank you for your feedback, we’re sorry to hear that you’re unhappy with this element of your home. We aim for the highest standards in all of our homes and value all feedback as it helps us to improve.
Kind regards,
The FABRICA team
★★★★★ 5/5
TrustpilotGreat experience
The whole process was smooth right from the beginning. From the moment we stepped in to have a look at the property till the time we got the possession. the process was quick.
Customer · 27 November 2024
Agent replied · 2 June 2026
Hi,
Thank you for your positive feedback. We're glad you had a great experience buying your home with us.
Kind regards,
The FABRICA team
★★★★★ 5/5
TrustpilotGreat process from start to finish
Great process from start to finish, the marketing team were really lovely and helped me thought out the purchasing process any little question I had about as answered promptly and quickly.
Isbah · 31 October 2024
Agent replied · 2 June 2026
Hi Isbah,
Thank you for your feedback. We're thrilled you're so happy with support we provided during your home buying process.
Kind regards,
The FABRICA team
★★★★★ 1/5
TrustpilotHorrendous experience
Horrendous experience. Stay away from professionals who can't spell, don't react to emails, are constantly on holiday, make weird remarks, are racist and generally don't know what they're doing. Been intentionally delayed, just for the property to then be sold to someone else. Thank you, Imran, dodged a bullet by not buying after all.
Ramona · 10 September 2022
Agent replied · 12 June 2024
Dear Ramona,
Thank you for taking the time to provide your feedback. We are sorry to hear that you were unhappy with the service provided and will ensure this feedback is passed on to the appropriate department.
Kind regards,
The FABRICA team
★★★★★ 5/5
TrustpilotVery good I like it sooooo much
Akkial · 15 March 2026
★★★★★ 5/5
TrustpilotA Nice Place to Call Home
This development perfectly blends modern living with a sense of community.
Iryna · 29 November 2024
Agent replied · 2 June 2026
Hi Iryna,
Thank you for sharing your positive experience. We're delighted you're happy with the apartment features and facilities, as well as the local area.
Kind regards,
The FABRICA team
★★★★★ 1/5
TrustpilotHorrible!!!!!!!
Horrible!!!!!!!! dont let you cancel your subscription
Sdca`knjdfnjikdw · 16 October 2025
★★★★★ 1/5
TrustpilotDo not trust this company
Do not trust this company.
Dominique · 2 March 2023
Agent replied · 12 June 2024
Dear Dominique,
We apologise for the issues you have faced post-move in. We are committed to swiftly resolving snags and are actively taking steps to improve our customer service for better responsiveness.
Kind regards,
The FABRICA team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
