5/5
GoogleGreat agency, very professional and always keen to help.PositiveResponsiveness, Quality, Professionalism
Trusted Agent profile · London
Ernest Brooks International London reviews
★★★★★
661 reviews across 3 platforms
The South Quay Building 77 Marsh Wall, London, E14 9SH
Ernest Brooks International's office in London, at The South Quay Building 77 Marsh Wall, is rated 4.8 out of 5 across 661 reviews on three platforms, including 442 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
442
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
218
Reviews on Trustpilot
Business-wide
Awards
The Trusted Agent 2026 results for Ernest Brooks International, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleVery helpful throughout the tenancy, always quick to respond to queries also. Friendly and professional!
5/5
GoogleHelpful and very reponsive
5/5
TrustpilotPurchase flats in Golf residence Luton
Oliver helped me in buying two flats, I highly recommend him.
4/5
GoogleGood service and prompt responsiveness. Have used Paul for a successful let and management.
5/5
GoogleGlad to know Henry Ma, appreciate his effort on giving advice on property investment. Thank you.
5/5
GoogleFantastic. Particularly jack. Professional courteous very patient and understanding. Will go the extra mile for you.
5/5
TrustpilotVery helpful and professional at all…
Very helpful and professional at all aspect .
5/5
GoogleIf you're looking for luxury property in London, Ernest-Brooks make the whole process quick and easy.
5/5
GoogleErnest-Brooks were fantastic and guided me through the whole process. Would recommend to anyone and everyone.
5/5
GoogleVery efficient, helpful and professional service.PositiveResponsiveness
5/5
GoogleGreat staff and service
5/5
GoogleRating only, no written review.
5/5
GoogleThere are careful services and reliable staffs.
5/5
TrustpilotMs Michelle Bacon has helped us a lot!
Rating only, no written review.
1/5
GoogleRating only, no written review.
Agent replied · 24 October 2024
Hi Sussie, We’re unable to find any records of your name in our system. We take client services seriously and would like to investigate your review further. Please reach out to us directly at info@ernest-brook.com so we can resolve any issues you may have encountered and find your profile. We’ve seen some reviews from competitors recently, but if this is a legitimate concern, we’re committed to finding a resolution.
5/5
GoogleRating only, no written review.
5/5
Trustpilotvery good experience
Rating only, no written review.
3/5
GoogleRating only, no written review.
5/5
Trustpilotquick reply
Rating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
Googleterrible experience
Agent replied · 13 June 2024
Hi Mr Widjaja, We have no registration details or prior record of doing business with anyone by your name. Would you be so kind to contact the Canary Wharf branch on 02036218881 or info@ernest-brooks.com so we can understand the content of your review? We would love to understand where we fell short on this occasion and moreover, improve our service thereafter! We look forward to hearing from you.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Ernest Brooks International London
Has Ernest Brooks International won any awards?
Yes. In The Trusted Agent 2026 awards: Ernest Brooks International, London won Trusted Agent.
