Trusted Agent profile Β· London
β β β β β
435 reviews across 2 platforms
205 Westbourne Grove, London, W11 2SB
Druce's office in London, at 205 Westbourne Grove, is rated 4.7 out of 5 across 435 reviews on two platforms, including 55 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotJatin has been extremely helpful
Jatin has been extremely helpful! Thank you once again
Thank you very much for your kind review, we are delighted you had a positive experience with our team. We really appreciate any feedback from our clients and wish you all the best for the future.
5/5
TrustpilotAmazing Sophie at Druce
Sophie at Druce I was really impressed by Sophie how well organised, flexible and patience she is! Sophie was very nice to talk to me in the phone and sent me information and made appointment immediately after our discussion. She called me when she arrived in the property and wait for me patiently as I was running late due to traffics. Further more, Sophie is very considerate, very proactively communicating with me, she works very effectively and efficiently between all stakeholders with phone calls, messages.Thank you so much Sophie. Itβs been a pleasure to meet youοΌ
5/5
TrustpilotI recently had the pleasure of workingβ¦
I recently had the pleasure of working with Thomas to find a new apartment, and I couldnβt be happier with the experience. From the start, Thomas was attentive and understanding of my needs, helping to narrow down options that fit my budget and preferences. He provided valuable insights into different neighborhoods, making the decision-making process much easier.
5/5
TrustpilotSuccessfully managed a tricky sale
Jacinta and her team did a great job in selling my flat despite numerous obstacles and loads of intricate issues cropping up during what became a really difficult and prolonged process. Jacinta, in particular, was extremely supportive, empathetic and quick to identify solutions. Without her help and expertise, I suspect the sale could have fallen through. And that wouldβve been very bad. So I do really recommend Druce Brook Green for sales.
5/5
TrustpilotThanks Jacinta
We sold our flat via Druce in Brook Green. We were impressed by Jacinta from the first time we met her when she valued our property - she seemed trust worthy and reliable. Although we had a bit of bad luck along the way, Jacinta was such a steady hand who guided us through multiple negotiations and finally got the deal done. We really appreciated her professionalism reliability, and kindness towards us we hit some bumps in the road. She was always contactable, prompt in replying to our many queries, and very knowledgeable about the market and the area. Would highly recommend selling your property through her. Thank you Jacinta π
5/5
TrustpilotQuality does matter
Iqbal was a pleasure to deal with for me as a prospective buyer, while at the same time sparing no effort for his clients who are selling. He made himself available at short notice for viewings, but allowed me the time and space to make my own decision without being too pushy. When I come to sell, Druce will certainly be in the running for careful consideration.
5/5
TrustpilotPerfect experience with Thomas Last
It was my First week in London and urgently searching for a flat. Coming from NYC I expected the process to be awful. While it did have its ups and downs, agents like Thomas Last made it easy. Sadly the right flat wasnβt with Druce but I would recommend Thomas to anyone moving to London or looking for a new flat. Thank you for making it a better experience.
5/5
TrustpilotHighly professional Lettings Team atβ¦
Highly professional Lettings Team at Druce (formerly Bective) Brook Green provided an excellent service all round for both the tenant and landlord. I have no hesitation in recommending them. I appreciate that Chris Lilley is always helpful, responsive and honest in his advice and that the whole team who make all the necessary arrangements for Lettings do so effectively and efficiently for a seamless smooth process. The Property Management team including Daniella Perkins and Zaynab Brooks also deserve special mention as they always go above and beyond to ensure that all the details are attended to so the property is ready for tenants to move in. I was especially pleased to note that the tenants who moved in provided a great online review based on their positive experience of dealing with Kathryn Root when they relocated from Australia. So a good experience all round and reassuring to know that tenants and landlord are equally happy with the service!
5/5
TrustpilotExcellent service
Excellent service, solution focused and professional. Stefanie created a win win situation for everyone involved.Highly recommended. Great team and super helpful. A positive experience.
Thank you very much for your kind review, we are delighted you had a positive experience with our team. We really appreciate any feedback from our clients and wish you all the best for the future.
5/5
TrustpilotA Trustworthy & Caring Agency
Tiago helped me find the perfect flat at the location I was keen on. He was highly proactive and supported me through the entire tenancy process.What I liked about Bective was that unlike other agencies they are proactive, empathic and have good intentions. Most agencies want to work for themselves rather than understand the tenant's needs and situation; It is all about closing the deal with the highest bid. But with Tiago & Bective, I saw their keenness to work with me and the landlord to get the best deal possible for both of us.I would highly recommend them!
5/5
TrustpilotA COMPANY YOU CAN TRUST
I have rented out my flat though Bective brook Green for about 10 years. I have always found them to be extremely professional in every way. They have communicated promptly and kept me informed at every stage. When the odd rare tenant has been unreasonable with not wanting to pay for cleaning and damage they have been very skillful and diplomatic in there dealing with the situation. Thank you so much Chris and all the rental team at Brook Green you will always be my fist choice in estate agents. Best wishes to you all keep up the fantastic work.
5/5
TrustpilotHanna
Hanna has been wonderful to us and the entire process. We arrived in a vulnerable situation having lost our previous home due to a flood, we were under a lot of stress and from day one she was very attentive, resolving each step of the process very promptly, which in our situation we greatly appreciate. Very responsible and very attentive with a super friendly treatment. Without a doubt an excellent service.
5/5
TrustpilotExcellent service
Excellent service, very professional and responsive, I had another estate agent before Druce and I feel I wasted 4 months but once I started with Druce within a month they managed to find three offers for my flat. I would recommend it to anyone selling or buying property.
Thank you very much for your kind review, we are delighted you had a positive experience with our team. We really appreciate any feedback from our clients and wish you all the best for the future.
5/5
TrustpilotDruce Management
Druce has been managing my property for under 2 years and I found them to be reliable, knowledgeable and efficient. My primary contact is with Jatin and I find him friendly and easy to deal with. Thank you.
Thank you very much for your kind review, we are delighted you had a positive experience with our team. We really appreciate any feedback from our clients and wish you all the best for the future.
5/5
TrustpilotExcellent service
Vlad and Stephanie were really great in helping us find a property. They were very efficient, professional, and responsive throughout the whole process. They have continued to be as helpful since we signed the contract and Vlad has promptly replied to any queries we had. Thank you very much!!
5/5
TrustpilotKim and Sophie
Kim and Sophie went above and beyond to help me find the perfect rental property. They immediately understood what I was looking for and showed me properties that matched my criteria. They were extremely professional at every step from the viewing, to offer placing, and contract signing. Iβm so grateful to them for finding me my dream flat as well as making the experience so enjoyable!
5/5
TrustpilotProfessional yet personal service
Professional yet personal service. Sebastien proactively approached me when my property was coming to the end of its lease. He had done his research so I could make an informed decision. During the process I was fully supported especially when the situation became intense. Being temporarily located abroad, I was so relieved to have Sebastien taking care of my affairs. I hope that Sebastien is representative of the quality of all other Bective agents. Thank you once again !
5/5
TrustpilotAmazing experience with Tiago and the rest of Bective team!
Bective is definitely the no. 1 letting agency to work with. I was so pleased with how smooth the entire renting process was and how professional Bective team was from start to finish, especially after having bad experience with other agencies. A big shout out to Tiago, my agent, for going above and beyond to help me secure the flat that I wanted and making sure that everything's okay until the day that I moved in. Really cannot recommend him emough!
5/5
TrustpilotThe best, proactive, agent
Sophie has been, by far, the most helpful, proactive agent I have worked with. Home searching from abroad is such a challenging task and Sophie is helping with basically everything: from ensuring the flat is great for me to helping me get to know the area better so Iβm comfortable with my decision. And, on top of this, she is actually proactive - jackpot! π€©Thank you, Sophie!
5/5
TrustpilotWe looked at a flat with mr Felixβ¦
We looked at a flat with mr Felix Kenny at Kensington office and I was very impressed with his helpful knowledgeable manner and polite manner highly recommend them when looking for properties to rent!
Thank you very much for your kind review, we are delighted you had a positive experience with our team. We really appreciate any feedback from our clients and wish you all the best for the future.
5/5
TrustpilotVery professional and proficientβ¦
Very professional and proficient service. Natasha, our property manager, is always willing to go the extra mile to ensure queries are answered and any issues resolved. Thank you and fully recommend.
Thank you very much for your kind review, we are delighted you had a positive experience with our team. We really appreciate any feedback from our clients and wish you all the best for the future.
5/5
TrustpilotSophie/druce are superb nov/23
Sophie/druce are superb nov/23Druce are definitely a cut above. I have dealt with them on many occasions, the most recent being with Sophie. They listen to your brief, and are very responsive and professional. Sophie is a pleasure to deal with, and it was interesting to hear my tenants also had nothing but praise. I wouldnβt hesitate to recommend.
5/5
TrustpilotGreat services
Quick, efficient & client focused services. Bective were very understanding of Covid19 situation last year and helped me to find the right property quickly & hustle free by arranging contactless viewing. Moving in was also fairly easy and straight forward. Ongoing property management support was very good and the team was responsive and quick to deal with any questions/concerns I had. Soraia Lopes was particularly helpful and accommodating when I was moving out. Very professional and I would use them again. Natalia S (Brook Green)
5/5
TrustpilotJay and his team were very helpful andβ¦
Jay and his team were very helpful and considerate throughout the selling process. They kept me up to date and I didn't feel out of the loop at any point. I appreciated that they would phone me to let me know what was happening rather than just a text or email. This human touch was important to me at an emotional time of selling my beloved home.The whole team were courteous and respectful, especially when prospective buyers were coming and going.Great team, lovely people, very efficient and reliable. I would be happy to use them again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Druce's London office has 435 reviews across two platforms: 55 on Google, 380 on Trustpilot (across the whole business).
Druce London is rated 4.7 out of 5 across all 435 reviews, and 4.4 out of 5 on Google from 55 reviews.
Druce London, 205 Westbourne Grove, London, W11 2SB.
