Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotNo professional
No professional, always standing with landlord. I cleaned the room the end of tenancy, the check-out report stated the cleaning work is professional, however, the landlord said it's not clean. Bective manager stand with the landlord and told me it's not clean. So, why they need third party to do check-out report? They don't follow the report, why they need this report? The landlord broke into the flat without premission of the tenant. I told bective that behavior is illegal, however, the reply from them is the landlord has the right to enter! Becareful to use Bective, when you are going to rent property from them. They always stand with the landlord and ignore the interests of tenants.
Dongming · 1 August 2022
★★★★★ 5/5
TrustpilotProfessional, pleasure to deal with
Personable + professional.I recently sold my flat with Bective.I thought they did an excellent job for these reasons- Did what they said they'd do.- Treated you like a client.- Navigated the difficult process very well.- Responded to changing events very nimbly.- Everyone I dealt with (5 different team members) had these attributes - so this is obviously a recruitment + culture driven thing not just how I happened to be treated by one of their team.in short - would definitely use again, would definitely recommend. A pleasure to deal with (as much as selling a property can ever be a pleasure...)
Mike · 27 June 2022
★★★★★ 5/5
TrustpilotGreat professionalism, super efficient…
Bective have been very professional throughout the process of looking for a property for myself and my partner to rent. Everything is so efficient and Jack has been a pleasure to work with in getting all paperwork arranged. Would highly recommend!
Sabdil · 26 November 2020
★★★★★ 5/5
TrustpilotBective were very fast and easy to work…
Bective were very fast and easy to work with and got our flat rented within a week. Megan was very responsive and helpful throughout the process and I would highly recommend her and Lizzie as agents and Bective as an agency.
George · 25 November 2020
★★★★★ 5/5
TrustpilotVery positive experience
Bective were incredibly helpful and proactive in finding me a property to rent with short notice. Highly recommend - Chris Lilly made the whole process super straightforward and was very helpful in accommodating last minute viewing request.
Sadie · 10 September 2021
★★★★★ 5/5
TrustpilotDependable & Reactive
Honestly, working with Bective was very smooth. They’ve found a lovely tenant, honoured legacy commercial terms and been organised, informed and approached things with a ‘can do’ attitude. I’m grateful!
Harry · 23 August 2022
★★★★★ 5/5
GoogleI would like to express my gratitude for the outstanding support provided by Sara, who kindly assisted me during my recent experience. Additionally, I deeply appreciate the professionalism and excellent service offered by all the staff at Druce.
Jason · 29 January 2025
★★★★★ 5/5
TrustpilotSuperb 24/7 service!
This was our first time renting in the UK, overall a fantastic experience, thank you Stephanie for your guidance and outstanding support throughout! Stephanie is a great professional to work with and goes the extra mile. Thank you!
Rosario · 1 February 2021
★★★★★ 4/5
TrustpilotThans Soraia
Soraia Lopes and her team often went beyond the call of duty to help me and make the management of my tenancy run smoothly, even in difficult circumstances. She could not have been more conscientious and professional. Many thanks Soraia. Victor
Victor · 31 May 2020
★★★★★ 5/5
GoogleSara @ Druce was very attentive and helpful with our search for a rental. The whole process was very easy and fast, from viewing to signed contract within a week. Would highly recommend!
Ben · 27 March 2025
★★★★★ 5/5
TrustpilotI must say that working with Imogen at…
I must say that working with Imogen at Druce was an absolute pleasure! Her advice on the current market trends was honest and sincere, which was a breath of fresh air compared to others!Although I ended up finding my perfect flat through another agency, I have no doubt that I will be using Druce again! Imogen's professionalism and expertise in the industry were impressive and truly made the experience enjoyable.
Isabel · 19 April 2023
★★★★★ 5/5
TrustpilotCharlie Round from your Nottinghill…
Charlie Round from your Nottinghill office has been an exemplary agent. He checked in regularly and gave us honest assessments of the market. He also understood our needs and really tried to help us find a property. We really enjoyed speaking to him and working with him. In the end, we had to go to another area which was cheaper but will definitely keep him in mind in case another opportunity arises. House hunter relocated from Hong Kong
House · 13 June 2022
★★★★★ 5/5
TrustpilotVery friendly and professional team
Very friendly and professional team. My friend who works for another estate agent in Holland Park recommended Bective Brook Green to me. He said they are the best in the area. Special thanks to Jacinta.
Fred · 28 June 2021
★★★★★ 5/5
TrustpilotHighly recommend
At all stages of looking, viewing and securing a lease on our new flat, both Stephanie and Jozef were always so helpful and accommodating to us at every stage and advised us so well.
James · 16 June 2021
★★★★★ 5/5
TrustpilotAlex was excellent throughout the…
Alex was excellent throughout the buying journey. Great communication, very proficient and helped us to find the perfect first home. Highly recommend both Bective and Alex for your property purchase.
Will · 4 February 2022
★★★★★ 5/5
GoogleI can't praise the responsiveness and professionalism of Bective enough. From start to finish, they were easy and transparent to deal with during the sale of my property. Lydia particularly was calm and patient, especially when under pressure and on the receiving end of my stressed calls/messages. She always called back quickly (even out of hours), and chased agents/solicitors relentlessly, to the point where I feel that exchange would have been long delayed without her. I couldn't have asked for more from a premium agency who know Brook Green and their clients extremely well. Recommended without hesitation.
Richard · 11 October 2021
★★★★★ 5/5
TrustpilotExcellent calm service
The whole team at Bective were excellent in arranging a letting of our flat to a charming tenant.All were calm and never flustered, so it made us very relaxed landlords.We would not hesitate to recommend them.
Duncan · 11 December 2020
★★★★★ 5/5
TrustpilotKim and Bective were excellent
Kim and Bective were excellent, able to quickly assess my needs and work within them in a timely and effective manner. I'm now happily moved into my great new apartment. Thank you!
Aaron · 29 September 2021
★★★★★ 5/5
TrustpilotKathryn was the best person for our…
Kathryn was the best person for our relocation! She always taken care of my family through the process. She was always positive and helpful for all of our needs.
Mustafa · 1 March 2022
★★★★★ 5/5
TrustpilotGreat Agent
Great Agent. Kim was very helpful throughout the whole process of helping us find/secure a flat, she was always very responsive, and available for any questions we had within the referencing/securing the property process.
Cornelie · 6 April 2021
★★★★★ 5/5
TrustpilotYou can't go wrong by choosing Bective…
You can't go wrong by choosing Bective as your estate agent! They were efficient, attentive and got the sale over the line. Oliver was great to work with.
Sophie · 29 March 2022
★★★★★ 5/5
TrustpilotSophie at Druce Kensington
Sophie at Druce Kensington made our rental experience quick, hassle free and easy. We highly recommended Sophie and Druce
Paula · 17 March 2023
★★★★★ 4/5
TrustpilotThe service provided by Stephanie was…
The service provided by Stephanie was very professional and helpful during our rental search and application process. She kept us informed and was always available to answer any questions. Stephanie is a super 🌟.
Julia · 25 February 2021
★★★★★ 5/5
TrustpilotKim was wonderful to work with
Kim was wonderful to work with - she was prompt and kept us informed every step of the way. Thank you for helping us secure our new home.
Brooke · 22 February 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
