Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI had the misfortune to encounter this estate agency when I was looking for a studio flat.
The flat showed to me was placed in the market as self-contained, with fully independent kitchen. During the viewing, the agent mentioned that oven would be taken away at some point, due to council regulations and that I could access another oven through a communal kitchen that was under planning, but I was reassured that all the rest of my kitchenette would have remained the same, therefore I accepted these conditions.
After not even 2 months after signing the contract, I had people coming into my flat whilst I was away and start removing bits of the kitchen. I was then informed that, beyond oven, also sink in the kitchen needed to be removed. At that point I made it clear to landlord that, unless sink was staying, I needed to move out, as I had signed up for a studio flat, not for an en-suite room with shared kitchen.
Thanks to my independent research through the Council, I found out that building was under an enforcement notice due to the subdivision not being approved by the Council; obviously the Agency had omitted that and I found myself having to pay the price.
The agent from Dreamview Estate called me in the attempt to mediate between landlord and myself and told me a number of lies on the phone;following that phone conversation I requested to exchange communication just in writing, since I felt there was not honesty from the other side.
Eventually I managed to move out and get my deposit back, though nobody repaid me for expenses like the painting I had done and bits and bobs purchased for the flat, leaving aside the upset and stress I suffered.
I should have realised the lack of professionalism from Dreamview Estate when they had failed to provide me an inventory of the flat, despite me asking for that.
Avoid by any means, they just want the money.NegativeProfessionalism
Kagiumi82 · 27 August 2021
Agent replied
Dear Kagiumi We are sorry to read your review and can only apologise for your experience. We try our best to get things right and most times we do if you read our positive reviews. Sometimes situations mean we dont get always (rarely) it right and for that we can say sorry. We are not an agent who is only materialist and try to mediate between a landlord and a tenant where we can, as, in the end, its a landlord's property not ours. We hope you are more comfortable in your next move.
★★★★★ 1/5
GoogleI didn't want to get to this point where I needed to leave a bad review as I've never done this before. I've been trying to get my deposit back since we left and that's been more than 4 months. I had the worst time in that place, couldn't use electricity as it could burn the house for the last 2 months that I was in there, contact the agency to see if they could reduce the rent as I was paying for something that I was not getting and the answer was no and that we would have to move out. I asked how long it would take to get my full deposit back as it was promised on the phone (I have videos of it) and Victor said it would take 10 days. The worst part is, with all the problems for the last 3 months that I was there, I left the house in such a better condition from when I received it and they are trying to take money from the deposit. If I don't get my deposit back I guess I will just have to publish everything on here from what happened between the time I was living there, as I have videos, pictures of EVERYTHING, including other neighbours as well that are willing to write a review sharing how they were left with no electricity (without any notice) in the middle of winter and forced to move out asap. Happy to take out this review as soon as I receive my deposit.NegativeQuality, Professionalism, Value
Marcela · 27 August 2021
Agent replied
Hi, the matter is now with MyDeposit to complete the arbitration.
Once this is done the matter will be finalised for all parties
This is the normal procedure
★★★★★ 1/5
GoogleMyself and my two flatmates had the absolute misfortune of renting with this company last year - leading to one of the most stressful times in our lives. I simply do not know where to begin. The property manager THEY hire but claim they have nothing to do with was downright rude and unprofessional. The house was filthy when we moved in. We did not have HEATING ALL YEAR - funnily enough resulting in numerous chest infections, hospital visits and even stress induced seizures (which we have doctors records of). We had an extreme rodent problem. And all we got told was there is nothing they can do. I wrote an lengthy letter of complaint when my tenancy was over (which I fought to end early due to the trauma it was causing), detailing everything that happened in my time in the residence - including the property manager screaming at us down the phone that her husband had divorced her. I received an unhelpful reply from Dreamview which I could not even muster the emotional energy to reply to after a year of hell. So glad to be out of that place. I NEVER write negative reviews, but I recommend with all of me that you do NOT use this companyNegativeResponsiveness, Quality, Professionalism, Value
Naomi · 27 August 2021
Agent replied
Dear Naomi We are very sorry that you feel you had to post this report. We wish to make it clear that we were only the letting agents in this matter. We were not the managing agents. You incorrectly state that the property manger is someone we hired. This is 100% incorrect. The person concerned was employed by your landlord so all dealing were with them as they managed the property. It was them in fact that instructed us to let the property so all our dealing were with them. We passed you complaints to them throughout the tenancy and understood they did deal with matters. Im sorry you felt that you needed to write this review but your complaints were always passed on to the managing agents and it was their responses that we passed back to you. We are sorry you were so disappointed but we always try our best to help all parties. We wish you all the best for the future
★★★★★ 5/5
GoogleDreamview Estate Agents have been at all times professional, efficient and supportive. They respond promptly to all queries and inquiries and offer a very comprehensive service. Highly recommended.
Mari · 13 April 2025
Agent replied · 26 August 2024
Thank you for such a great review. We certainly try our best!
★★★★★ 5/5
GoogleThank you, Murray for all your help with this sale which, without you keeping a watchful eye on it, might have dragged on!
Rosemary · 29 July 2022
Agent replied · 29 July 2023
It’s been my pleasure I’m glad we got there in the end it was stressful but I’m glad we held it all together for you
★★★★★ 5/5
GoogleHad a good experience dealing with Murray. He is professional, honest and very helpful. One of the best if not the best estate agents i've encountered. Deserves 5 plus golden stars.PositiveResponsiveness
Enayatullah · 27 August 2020
Agent replied
Wow Im humbled! Thank you
★★★★★ 5/5
GoogleMurray, is one of the best agent's i have come across. he is very easy to work with
Alex · 2 October 2022
Agent replied · 29 July 2023
Wow thanks! Hope mum is happy in the flat!
★★★★★ 5/5
GoogleI rented through Dreamview for just over a year and what can I say? Great service! Such a smooth tenancy from start to finish. Maintenance issues were efficiently fixed, I was even locked out once or twice (sorry) and they did not hesitate to provide me a key. No hassle at all with the deposit return, smoothest move I've had in a long time. Its a shame I couldn't stay for longer. Thank you Dreamview!
Andy · 28 October 2020
Agent replied
Thanks Andy, what a great review and much appreciated!. Glad you got the usual Dreamview Services!
★★★★★ 5/5
GoogleA very professional, knowledgeable and attentive service by Murray! I would definitely recommend and use again. Thank you.
LimorPositiveResponsiveness, Quality, Professionalism, Value
Amir · 27 August 2021
Agent replied
Thank you and your welcome. Was a pleasure to act for you
★★★★★ 5/5
GoogleI first used Dreamview Estate Agents when looking for a studio flat in Golders green area last year (2013). After a year I decided to move on to a larger property in the same area. I spoke with Robert Leigh and explained my preferences on the size and type of property I was interested in. After a month he found me a lovely flat which exceeded my expectations. I was very impressed with his help and especially when transitioning from one landlord to another. Robert took care of the paperwork promptly and without any problems. I would without a doubt use them again in future.
Murugi · 20 November 2014
Agent replied
Thanks for the great review and glad to see you are still with us!
★★★★★ 5/5
GoogleMr Habib was extremely helpful and knowledgable. He explained everything and showed me my options clearly and went the extra mile to help. 5 stars plus!
Avi · 19 November 2019
Agent replied
Thanks so much!
★★★★★ 5/5
GoogleMurray as always a pleasure to deal with and a true professional
Allan · 29 July 2022
Agent replied · 29 July 2023
Well thanks very much!
★★★★★ 1/5
GoogleAwful and unprofessional. From moving in to a dirty flat, missing keys on move in, getting locked out countless times due to their workmen and having attitude when we try get in to our house? Deductions from the deposit without invoices for unsubstantiated amounts.... just to name a few issues. Would NOT recommend if you’d like a stress free tenancy or any sort of professional service.NegativeProfessionalism
Faye · 27 August 2021
Agent replied · 26 August 2024
Dear Faye we are very sorry that you had a bad experience and apologise for this. The tradesmen are self employed and only instructed by us to carry out the works. It is also the Landlord who raises the issues with the refund of the deposit at your departure. We are only holding the deposit as agents for the landlord who made the requests for deductions. We were only the conduit. Once again we can only apologies and hope that our positive reviews are proof of our usual professional service. Best wishes for your move
★★★★★ 5/5
GoogleThanks for looking after us Murray. Your clarity and support was greatly appreciated. Always responded in a timely and friendly manner.
Barbara · 19 September 2020
Agent replied
Its been a pleasure working with you across the great divide!
★★★★★ 1/5
GoogleDo yourself a favor and avoid this agency. After 2 moths I left the property I rented, I can get my deposit back! And they keep advertising properties of the same landlord knowing how unreliable he is. I understood I will, unfortunately, need to get the help of a solicitor so, if you want to save yourself the stress, look for another agencyNegativeQuality
Mauro · 27 August 2021
Agent replied
We would just like to point out that we have asked the landlord as you are aware and were told it was sent to you today. Im sorry but we cannot control our landlords we can only ask.We also believe you were in the property for many years prior to vacating. We wish you well
UPDATE- We understand there was a miscommunication on the bank details and believe the funds should be on way
★★★★★ 1/5
GoogleAwful and unprofessional. From moving in to a dirty flat, missing keys on move in, getting locked out countless times due to their workmen and having attitude when we try get in to our house? Deductions from the deposit without invoices for unsubstantiated amounts.... just to name a few issues. Would NOT recommend if you’d like a stress free tenancy or any sort of professional service.
Faye · 19 October 2020
Agent replied
Dear Faye we are very sorry that you had a bad experience and apologise for this. The tradesmen are self employed and only instructed by us to carry out the works. It is also the Landlord who raises the issues with the refund of the deposit at your departure. We are only holding the deposit as agents for the landlord who made the requests for deductions. We were only the conduit. Once again we can only apologies and hope that our positive reviews are proof of our usual professional service. Best wishes for your move
★★★★★ 5/5
GoogleI have dealt with Dreamview for the past 10 years and would have no hesitation in recommending them to Landlords as their professionalism can not be doubted and their responsiveness is super quick.
In my view, they are a company with high standards and always try their utmost to service their clients....PositiveResponsiveness, Professionalism
Laurence · 27 August 2022
Agent replied · 29 July 2023
Thanks so much Really kind of you
★★★★★ 5/5
GoogleDealt with Victor whom has acted promptly and professionally from the offset. What more can one ask for.
Julian · 19 November 2018
Agent replied
Thanks for such a kind review
★★★★★ 1/5
GoogleI can honestly say this estate agent is the worst i have ever come across in North London being a lettings agent myself many years ago.
They do not know what a tenancy agreement is, they dont know how to manage a property and they leave tenants with no electricity no water no heating fire hazards and then after taking their hard earned money tell them to vacate the property! Due to works commencing on the property. Barnet council then issued an Emergency Prohibition Order which in turn made all tenants instantly homeless.NegativeResponsiveness
Elisa · 27 August 2022
★★★★★ 1/5
GoogleNot only that these people continue to SPAM me for the last five years although I asked to be removed from their lists. This week I did contact them about a flat thinking why not? The person who I spoke to made it atmost to put me off renting this flat. Please remove my name from your mailing list.
Michael · 21 July 2020
Agent replied
We are sorry you have had this issue. I have checked and our system shows you only registered in 2019 but We apologise and will remove your details
★★★★★ 5/5
GoogleEverything was 'Sebaba'
Israel · 29 July 2021
Agent replied
Thanks thats very kind
★★★★★ 5/5
GoogleThe quality of service and knowledge from Dreamview is unparalleled. They worked hard to secure a buyer for my property and find my next home to move to. They managed every step of the way with expertise and confidence. Cannot rate them highly enough and would certainly use them again in the future.
Daniel · 19 November 2019
Agent replied
We are humbled by your words . Thanks so much and delighted you were so happy with our service. We wish you many happy years in your new home.
★★★★★ 5/5
GoogleAmazing service. Guided us through from start to finish.
Highly recommended
Raymond · 13 April 2024
Agent replied · 29 July 2023
Very kind of you
Pleasure working with you
★★★★★ 5/5
GoogleFor now all easy & smooth: Victor always replied on the phone, process was easy & fast; as soon as I passed referencing, one day later I had contract. After a previous super bad experience, I have been really happy to have found a trustable agency
Roby · 30 July 2019
Agent replied
Well thank you very much. Always good to know we are doing a good job
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
