Douglas and Gordon London reviews

★★★★★ 5/5

Google

Myself and my friends were looking for a flat to rent during the pandemic which presented a lot of problems at other estate agents. I spoke to Bryony, and we came to agreement on a great flat within a day. The process after that was very smooth and I would recommend anyone looking for a flat in the area to use D&G. Me and my friends would like to thank Bryony and her colleagues for their help in finding our new home!PositiveResponsiveness, Professionalism, Value

William · 21 June 2021

★★★★★ 5/5

Google

We have been working with Lois to find a rental flat within our very picky requirements. Lois fully understood what we were looking for and found us exactly what we wanted within a couple of weeks. She made sure not to waste any time with properties that were not quite right and was far more responsive than any other agent we spoke to. Lois managed to find us a flat in the perfect location which is where we hope to buy someday. Lois was extremely efficient and kept us in the loop through all the stages of renting and I would thoroughly recommend her to anyone looking for a rental property. Thank you so much!PositiveResponsiveness, Professionalism

Dominique · 21 June 2021

★★★★★ 5/5

Google

I appointed Douglas and Gordon to sell my flat in Clapham after the first Estate Agent I employed, for a lower fee, failed to attract any serious buyers. From the start I thought Douglas and Gordon were very knowledgeable about the area, realistic about the price, organised and efficient, the sales brochure and photographs were finished promptly, with the minimum of fuss and were very good quality. The sales team were effective in arranging a number viewings from prospective and serious buyers and took care of all the COVID precautions so the visits were safe. We received a number of realistic bids. Celia Barkshire from the Northcote Rd office was the stand-out sales negotiator who attracted the best bidder and then negotiated the best offer, higher than we expected. After we accepted the offer Celia was very proactive and helpful during the legal process, property survey and through to exchange. She communicated often and well with the buyer and myself and was always on the case to push things along and assist to resolve my queries and also those of the buyer. Good service and performance from Celia and the people at Douglas and Gordon. Robyn BellPositiveProfessionalism

Robyn · 21 June 2021

★★★★★ 5/5

Google

Finding a London rental you actually want to live in is pretty hard. I had expected the search to be relatively easy and straight forward but there always seems to be some detail on rightmove missing and the perfect property turns out to be a waste of a journey. We phoned Lucinda at Douglas & Gordon Battersea who was polite and able to answer all our questions and reassure us of the details we needed. Other agents didn't make the effort or didn't have the time but Lucinda promised to call us back as she listened, understood our requirements and had a property that sounded ideal of us. Sure enough a week later we got a call and Lucinda showed us round an idyllic property. Lucinda was courteous, approachable, knowledgeable and helped us through all the stages of renting property. If I had a flat in London that needed renting I would not hesitate to pick up the phone to her. Thank you again.PositiveResponsiveness, Quality, Professionalism

Charlotte · 21 June 2021

★★★★★ 5/5

Google

Through out our process of home buying Rachel was exceptional. She was extremely generous with her time while we went through the viewing process and was very knowledgable about the property. After we had our offer accepted Rachel went the extra mile getting us access to the property ahead of time so that we could get quotes for works before we moved it. Finally throughout the process Rachel and Xander were always extremely responsive and helped considerably navigate issues with slow solicitors and made the process much smoother, I would highly recommend Douglas & Gordon as a firm.PositiveResponsiveness, Quality, Professionalism, Value

Ted · 21 June 2021

★★★★★ 5/5

Google

We had a great experience with D&G when finding our new rental. Lois is amazing and was super helpful throughout the whole process. Not pushy at all and was happy to answer any of my questions about the property + offer process and was especially kind to give me a last minute second viewing to be sure before committing. She was also so positive about us as possible tenants which was really reassuring and was supportive of what we were looking for and our budget. Thanks again - so excited to move in!PositiveResponsiveness, Quality, Professionalism, Value

Jenna · 21 June 2021

★★★★★ 5/5

Google

We moved to the UK back in October 2016 and we had rented our first flat from Douglas & Gordon Battersea office. We then moved to Northcote Road and we have had many touch points with D&G during our property search. I think Douglas & Gordon is the best letting agency that I have ever worked in London. They were always kind, open to communication and always honest. Will has been helping us recently for our search and he is one of the best letting agent I have ever worked. He was very knowledgeable on the properties that we had looked together. He was always on time to our appointments. He was also very kind and great communicator. He is definitely the right agent if you are looking to buy a property between the Commons.PositiveResponsiveness, Quality, Professionalism, Value

Cihan · 21 June 2021

★★★★★ 5/5

Google

Dana has been amazing from day one. She quickly understood what we are looking for and always gave us options that were suited to us. We haven’t completed our purchase however the property we are working on with D&G is absolutely what we wanted and we are looking forward to move in. For the viewings she was flexible and even showed us the house on Sunday evening.

Shailabh · 22 February 2023

★★★★★ 5/5

Google

Lucinda was very fast and efficient at getting back to us when we enquired on a property to rent in the area. She was happy to send videos and also happy to organise a viewing very quickly and in time that worked well for us. She also answered all our questions during the viewing, and arranged viewings for alternative properties whilst we are there so that we could see a full range of properties. We also could not fault Lucinda on her communication from putting in our offer for the flat all the way to moving in. She was clear and professional and made sure all our wishes were put in the tenancy agreement. Any questions we had she was quick at replying. All in all she made it very easy and we are very happy with the property! Thank you Lucinda!

Catherine · 20 May 2021

★★★★★ 5/5

Google

Emily has been working with us on finding a property to let and she has been a complete joy. We were struggling to find anything at all and Emily came in at the 11th hour with the perfect house. Would highly recommend anyone to get in touch with her who is struggling to find a rental property at the moment.

Lisa · 22 August 2023

★★★★★ 5/5

Google

Can’t thank Catalina enough for all the work she put in for us. Kept us updated through the whole process and genuinely made the experience so smooth and enjoyable even though I was dreading it. Couldn’t fault the level of service if I tried. Thank you so much!

Oscar · 17 April 2024

★★★★★ 5/5

Google

By miles the most friendly, and efficient experience I've ever received from an estate agents! Lois has been so so wonderful and genuine in helping us find and secure our new home & I couldn't sing her praises enough! She's been so helpful in making the whole process super quick and easy. Any other team members I've spoken to have been nothing but friendly, helpful and informative. I would definitely go back to them in the future!

Iain · 30 July 2021

★★★★★ 5/5

Google

We had a very positive experience finding a property to rent with Douglas and Gordon. Lois was very knowledgeable and found a variety of properties for us to view - allowing us to see a range of things within our budget and get an understanding of what we wanted in a home. Both Lois and Emlyn were very helpful and professional during the offer process, giving us heaps of advice and helping us secure our dream home. We would highly recommend anyone to use Douglas and Gordon.

George · 8 November 2020

★★★★★ 5/5

Google

Tom was absolutely brilliant in organising and undertaking viewings. He went above and beyond to make sure the flat looked good. Even cleaning up the garden when a fox had been in there to make sure it was tidy for the viewing! Thank you Tom and team!

Laura · 17 April 2024

★★★★★ 5/5

Google

I have experienced really great value of the service in the Clapham office of D&G. Lois Thompson was managing the property that I really like in the iconic building of Clapham old town. Even thou, it was really stressful during the referencing process, she was stretching the boundaries and she has done as much as she can do for enhancing the proceed of paperwork. Lois, she is very kind and helpful. I believe, we will definitely work again once I want to invest on my own life for a dream house. Thank you Lois.PositiveQuality

Ali · 27 August 2020

★★★★★ 5/5

Google

Really great service with lovely people! Myself and 4 friends were looking for a property which was proving fairly difficult due to needed the houses to be HMO Licensed. I spoke with Lois from D&G and she was amazing from our first conversation. Knowing how difficult/competitive it is to find HMO properties, she booked us in for a property that just had come on the market and had not been viewed (or photographed) by anyone as yet. Lois was super informative when showing us round, and was on hand to offer any advice once we had put an offer in. It was truly the friendless encounter I have experienced with a London estate agent! I would definitely recommend them.

Akilah · 16 July 2020

★★★★★ 5/5

Google

I started my property search with Rachel Geraghty who was absolutely brilliant - she regularly went over and above to ensure I was kept up to date and was well supported throughout my search. She was by far one of the most professional agents I have worked with. I also dealt with Celia throughout my process - similar to Rachel she was really supportive and kept me up to date throughout. What a duo!

Theodora · 27 August 2021

★★★★★ 5/5

Google

I can’t recommend Tom at D&G enough. He’s worked tirelessly to help me and my partner secure an ideal property exactly where we were looking. He went above and beyond to make sure everything ran smoothly and kept us updated at all times. He made sure we were always in the know and ensured 3rd parties were chased up where necessary. Can’t recommend Tom enough for house hunters!PositiveProfessionalism

Sam · 21 June 2022

★★★★★ 5/5

Google

I started my property search with Rachel Geraghty who was absolutely brilliant - she regularly went over and above to ensure I was kept up to date and was well supported throughout my search. She was by far one of the most professional agents I have worked with. I also dealt with Celia throughout my process - similar to Rachel she was really supportive and kept me up to date throughout. What a duo!

Theo · 22 July 2021

★★★★★ 5/5

Google

I had an excellent experience with Douglas & Gordon during my recent flat hunting. I was moving to London and needed to find a place pretty quickly. Lucinda was super helpful and spent an afternoon showing me a few properties. I found one that I absolutely love and the entire process was very simple and straightforward. I felt like I was in good hands the whole way. I would definitely recommend working with D&G and I wouldn't hesitate to work with them again if the need arises!

Carolyn · 31 July 2019

★★★★★ 5/5

Google

Extremely professional and supportive. Catalina Roncal has been incredibly helpful and was always available during the whole process, from the viewing to the contract and the moving in matters. Highly recommended!

Davide · 18 November 2024

★★★★★ 5/5

Google

Lois recently helped me to secure a rental in Clapham Junction. From the time we first spoke, Lois (and her colleagues) were super responsive and always quick to help address any questions/concerns I had. One of the most positive experiences I've had when it comes to the whole rental process which we all know can be super stressful. I'd definitely recommend Lois and this agency to anyone looking for help!PositiveResponsiveness, Professionalism

Chloe · 27 August 2021

★★★★★ 5/5

Google

Morgan at D&G is one of the best estates agents I've had the pleasure of working with. Morgan is professional, responsive and did his best to meet our property search requirements! Morgan would always get us in to view properties as soon as possible to give us the best chance to make an offer. I would highly recommend him. Thank you Morgan!PositiveResponsiveness, Quality, Professionalism

Ivenna · 21 June 2022

★★★★★ 5/5

Google

Emily at D&G has been fantastic with our rental property search. Her enthusiasm and efficiency in showing us properties has been outstanding and made the experience much less painful than it often is with other agents. I would highly recommend her and will definitely be suggesting both Emily and D&G to friends looking to rent. Thank you Emily

Jack · 31 January 2023