Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHelen st Douglas Allen
We first met Helen when she showed prospective buyers round our house, she automatically engaged with people, she was warm and friendly. Well done Helen the first people you showed round was the buyers, your a natural.
Jennifer · 3 May 2016
Agent replied · 19 June 2024
Dear Ms Lewsey,Thank you for your kind words regarding Helen. When it comes to selling your home it's important to know that your property is in good hands and you certainly are with Helen and our Brentwood office.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotJordan at douglas allen was really …
Jordan at douglas allen was really helpful when helping me and my mrs find a place. We didn't find with douglas allen in the end but he was helpful right to the end. Real top man.
Dan · 7 September 2017
Agent replied · 19 June 2024
Dear Dan,Thank you very much for your feedback and 5 Star rating of our Chigwell office and in particular Jordan. He will be absolutely delighted you have recognised him in this way and will be ready to do so again when you decide to move again in the future.Best wishes for life in your new home.Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotRiana Begum in East Ham branch is very…
Riana Begum in East Ham branch is very nice person. Looked after me all the way from viewing to exchange of contact. Gave me 5 star service. Thanks. Riana Begum
Kam · 23 August 2020
Agent replied · 19 June 2024
Good afternoon Kam, Thank you for your lovely review regarding Riana. We are glad you felt she offered you a 5 star service. I will be sure to pass on your comments. Kind regards,Danielle
★★★★★ 5/5
TrustpilotFriendly professional service.
Straight forward and professional to deal with. Staff all very friendly and had my property viewed many times and offer accepted in the time it took the previous agent to get one viewing. Very happy customer.
Jimmyboy0984 · 5 November 2016
Agent replied · 19 June 2024
Dear Jim,Thank you for your comments and 5 Star review!We understand that there are many agents to choose from most of which are very 'confident' in what they can achieve. We prefer to let our results and comments from customers like yourself do our talking instead.Many thanks for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
Trustpilotselling of house
ray and matt have been exellent in sorting out the selling of my house and would highly recommend them to anyone... outstanding .they managed to sell my house when no other estate agent could.
Larry · 18 October 2018
Agent replied · 19 June 2024
Dear Mr Jordan,Thank you very much indeed for taking the time and trouble to post this 5 Star review, I am delighted to hear that our Wanstead team were so successful in selling your home. We never fail to realise that there are many agents to choose from however I can safely say that none of them offer the range of services and methods that we do that we know are so effective as you have found. Above everything else though is the professionalism of our staff and Ray and Matt will be delighted with your appreciation of their efforts.On behalf of the whole team, thank you for your custom.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotAfter a couple of failed attempts to …
After a couple of failed attempts to purchase I've had my share of bad estate agents. Joe from Douglas Allen was a great help and I'm now in the process of exchange. A great company.
Edward · 13 October 2017
Agent replied · 19 June 2024
Dear Edward,So pleased to hear that you have finally found your dream home and that Joe and our Chigwell office were instrumental in helping you do this. Thank you very much for your 5 Star review and on behalf of all of us I wish you many happy years in your new home.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotSheryce provided us with great service…
Sheryce provided us with great service - professional, friendly and helpful. We are delighted to have found our dream home through Sheryce at Douglas Allen.
Jenny · 27 August 2021
Agent replied · 19 June 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotHassan in East Ham helped my family…
Hassan in East Ham helped my family moving forward he has found perfect home for in write price. And gave us quality service. Really happy thank you so much a war
Moriyom · 1 February 2020
Agent replied · 19 June 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotVery helpful and amiable
Nicolle @ Douglas Allen was very helpful from start to finish. Dealing with solicitors is always a pain, but together we managed to get the transaction sorted! I would definitely recommend Douglas Allen to anyone :).
Pamela · 3 November 2015
Agent replied · 19 June 2024
Dear Ms Leader,Thank you very much for your valued endorsement, particularly of Nicole, one of our team of Sales Progressors.I wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service
As yet I have just listed my property with Douglas Allen Spiro and I have great confidence in them, based on my dealings with Nathan, the manager and his staff. 10 out of 10 so far!
Miss · 24 October 2015
Agent replied · 19 June 2024
Dear Miss M,Thank you for putting your faith in Nathan and his Wanstead team in selling your home. Their track record is truly exceptional and I have no doubt you are in safe and expert hands.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 2/5
TrustpilotNot impressed
Nice friendly approach but very forceful. Once I signed there was very little feedback as every time I spoke to someone in the office it was a different person and they all told me different information.
Ms · 21 June 2015
Agent replied · 19 June 2024
Dear Ms SchofieldThank you for your comments; we are very pleased to learn that you found our staff to be friendly. Passion and enthusiasm are essential in our industry however we are sorry if our enthusiasm ever came across too strongly. Our records indicate that the branch have been working extremely hard to find you a buyer, telephoning, emailing and texting numerous applicants in addition to arranging the open house events. We are sorry if feedback has been less than expected and have highlighted this to the branch. Please be assured that we are committed to selling your property and hope to secure you a purchaser in the very near future.
★★★★★ 5/5
TrustpilotGreat agents
Great agents, very helpful. Keeping you updated weekly with the interest and calls and texts that have been made for marketing. Stuart and Christy lovely people 5 star, highly recommend!!!
Tina · 25 April 2020
Agent replied · 19 June 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 5/5
TrustpilotA good experience.
Very good service. I received two offers over the asking price, following my open house event. All the staff at the Chingford branch were very helpful, and took the stress out of selling my house.
Jacky · 19 July 2016
Agent replied · 19 June 2024
Dear Ms Bunn,Thank you very much for your 5 Star score of our Chingford branch following the successful sale of your home for over the asking price. I realise that you are spoilt for choice when choosing which agent to use with many making promises however we just let our results and high regard for customer service do our talking for us!Our Chingford team will be delighted they have been able to help you so much.Thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
Trustpilothuge thank you to nick
huge thank you to nick, Donna,Zak and jayden for all there hard work helping us get one step closer to our dream xx
Melissa · 3 November 2021
Agent replied · 19 June 2024
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotJust bought my new property with…
Just bought my new property with Douglas Allen had the pleasure of Caroline dealing with my sale nothing was too much trouble always accommodated when I needed xtra viewings and answered all my questions was a pleasure and smooth transaction of buying a property
Scott · 27 February 2023
★★★★★ 5/5
TrustpilotJames Edge at Douglas Allen was very…
James Edge at Douglas Allen was very helpful, accommodating and honest. He was also very proactive in trying to find us a suitable property. I recommend this firm.
Georgina · 9 October 2020
Agent replied · 19 June 2024
Good afternoon Georgina,Thank you for your review, it's greatly appreciated. I'll be sure to pass along your kind comments. Kind regards,Danielle
★★★★★ 5/5
TrustpilotAndy Dumas has done a professional job…
Andy Dumas has done a professional job in getting my property sold. He has been polite and courteous and am so pleased with his efforts when showing my house to the now buyer.
Pat · 18 May 2018
Agent replied · 19 June 2024
Hi Pat,thank you for your 5 star review regarding Andy, It is always great to hear when our sales team deliver on service levels.I hope your sale runs smoothly and you will be happy in your new home.Thanks againRob WadeAssociate Operations Director
★★★★★ 4/5
TrustpilotWould recommend Douglas Allen cranbrook road
Douglas Allen was very helpful in the purchase process. Sales advisor Faheem would call regularly for updates and ask if any help was needed, thank you.
Naz · 2 March 2021
Agent replied · 19 June 2024
Thank you for leaving us your feedback! Best wishes,Wards of Kent
★★★★★ 5/5
Trustpilotgreat customer service
Hassan from the East ham branch has been very helpful and has provided excellent customer service. He is always informing me of various choices, is always very friendly and eager to help. Thank you!
Wendy · 16 February 2017
Agent replied · 19 June 2024
Hi Wendy,Thank you for commenting on your positive experience in dealing with the East Ham Branch. Hasan is a valid team member and im sure this service will continue until you move in to your new property.Thanks AgainRob wadeAssociate Operations Director
★★★★★ 1/5
Trustpilotcowboy estate agents
cowboy estate agents, bunch of crooks in suits. they outright explained to me how the douglas allen process is taking bribes and that's how they will get the job done. once I said my religious beliefs does not allow that they laughed and ignored all my enquires and offers
Abdul · 3 August 2022
★★★★★ 5/5
TrustpilotWe are really pleased with the service …
We are really pleased with the service we have received since Douglas Allen have taken over the management.Chloe Costa has sorted problems we had promptly and was very professional approachable and friendly .
Lynne · 30 November 2017
Agent replied · 19 June 2024
Dear Lynne,Our aim is always to ensure that we deal with any problems promptly and ensure that the owner has happy tenants in a quality property, this ensures that the investment for the Landlord is well looked after and also the tenant has a nice home to live in whilst they are there.Thank you for adding that we delivered on this service level, Chloe and the management team will always be around to help moving forward.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotFantastic experience
I purchased a property through Douglas Allen Woodford and had a fantastic experience. The staff were very friendly and helpful. Nothing was too much trouble.
Lana · 13 April 2021
Agent replied · 19 June 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotThe staff were really helpful
The staff were really helpful, and informative, and gave me clear transparent advice ill definitely be using services again in the future.
K · 4 November 2021
Agent replied · 19 June 2024
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 4/5
TrustpilotAndrew Bilby - Walthamstow Branch
Andrew worked tirelessly to ensure that our completion date remained on track. Calm and professional throughout he was able to reach the right people with messages when it mattered. Keep up the good work.
Daniel · 29 February 2016
Agent replied · 19 June 2024
Dear Daniel Sotudeh, Thank you for your comments regarding Andrew Bilby from our Walthamstow team. Andrew works as part of our after sales service and is a valuable member of staff who'e great work sometimes goes unnoticed . I will pass on your kind words to him.Thanks againRob WadeAssociate Operations Director
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