Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRyan has been brilliant
Ryan has been brilliant, both myself and my family have been highly impressed with the standard of service I have received. Ryan is knowledgeable, professional, prompt and friendly. I would highly recommend using Ryan for a mortgage application, as a first time buyer he has explained everything thoroughly and clearly making something that is all new to me as straightforward and as simple as possible.Thank you Ryan!
Hayley · 28 February 2020
Agent replied · 19 June 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotI would just like to commend Chadwell…
I would just like to commend Chadwell Heath for a friendly welcoming atmosphere when I came into the branch.The staff were really helpful in terms of advising me on the processes with buying a home and referred me for a mortgage appointment, unfortunately my plans have changed but in the near future I will definitely be coming to them to buy a property.Special thanks to Michael, Michelle and Waqas!
Ruby · 30 March 2019
Agent replied · 19 June 2024
Dear Ruby, being available to help our clients and offer impartial advice to ensure they are fully aware of how to move forward is the key to our success. Thank you for taking the time to add your thoughts on how the team at Chadwell Heath helped you. We look forward to offering every assistance when you are ready to move forwardKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotWorking with the Douglas Allen team.....
Douglas Allen....only word....fantastic, all the staff in the Chingford branch have been fantastic especially knowing that I can be quite a pain to assist. Equally the service provided from a 'Purchase Handling' point of view from Natasha has been nothing short of amazing, she has notified me and kept me updated the whole way through the purchase process and he client/customer service skills are second to none.Thank you all again.Steve
Steve · 7 August 2018
Agent replied · 19 June 2024
Hi Steve,Thank you for taking the time to post a 5 star review regarding the sales team in Chingford and especially Natasha the sale progressor. Offering our customers a premium service is key to us so it was nice to read your comments.Thank againRob wadeAssociate Operations Director
★★★★★ 5/5
Trustpilotvery helpful and knowledgeable
I would like to take this opportunity to personally thank Jat and Lucy for all their hardwork they have put in to helping me find a property. Unfortunatly i did not purchase through douglas allen, as they did not have a suitable property for myself. However the customer service i recieved was outstanding and very professional. I would most definitely recommend. Thank you for all your help, have a happy new year.
Clair · 31 December 2015
Agent replied · 19 June 2024
Dear Clair,Thank you very much for your 5 Star rating of the service you received from our Walthamstow office, in particular from Jat and Lucy there. They will be delighted that you have found the home you wanted and that their efforts have been recognised by you in this way.I wish you a happy New Year in your new home!Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotHassle free professional experience!
My case was handled primarily by Peter Arrowsmith, who was incredibly polite, helpful and professional in keeping me updated as to what was going on with regard to my purchase. As a first time buyer he and the rest of the team at Douglas Allen made my journey from viewing to purchase a much easier experience than I was expecting. I cannot recommend Peter and everyone at DA highly enough.
Samuel · 28 June 2018
Agent replied · 19 June 2024
Dear Samuel, I am so pleased to hear that Peter and the team at the Hornchurch office made the buying experience a much better journey and experience than you were expecting. Being on hand and dealing with clients both politely and professionally will always help to make the process of buying your home easier, reducing any potential stress whilst making your purchase more enjoyable.Thank you for using Douglas Allen and remember we are here to help with anything else you need.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
GoogleAnita was so helpful in this whole process. Thanks so much!
Kathryn · 20 March 2025
Agent replied · 12 August 2025
Hi Kathryn,
Thank you for your review! We're delighted to hear that Anita was able to assist you so effectively throughout the process. Our team at Douglas Allen is dedicated to helping you move forward, and it's wonderful to know we met your expectations.
Kind regards,
Douglas Allen
★★★★★ 5/5
TrustpilotChristy at Douglas Allen couldn’t have…
Christy at Douglas Allen couldn’t have been more helpful with my property search. She’s very informative, let me know of things to look out for when buying a house and even recommended I instruct a solicitor before I find my home so I’m prepared. Being a first time buyer it’s hard to know what you should and shouldn’t do. Thank you Christy for helping me with this.
Sarah · 11 January 2020
Agent replied · 19 June 2024
Hello, Thank you for taking the time to leave such a detailed review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotGreat agents
Douglas Allen was able to sell our house faster than 2 previous agents we were with. We spoke with many helpful colleagues at the Chadwell Heath branch. One of the main people we spoke to was Bilal. He was very helpful and friendly and always made sure things were upto date and communicated in a very polite and kind manner.
Misma · 4 March 2025
Agent replied · 24 September 2026
We are so pleased to hear about your positive experience with our team at the Chadwell Heath branch. It's wonderful to know we could sell your house efficiently and that our colleague provided such helpful and polite service. We truly appreciate your kind words.
★★★★★ 5/5
TrustpilotExcellent Professional Service
I would just like to say a big thank you to Aseena, Robin, Matthew & Tanya for their dedicated hard work, advice and for their professional service in selling our flat. We were kept fully informed all of the way through the viewing and sales process right up to the final completion. Very satisfied customers! We would recommend this company.
Frances · 26 September 2021
Agent replied · 19 June 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotSigned up due to Maureen!
We signed up for listing our property with Maureen Grey at the East Ham branch as she was an absolute pleasure to work with. She had a wonderful nature, transparent and professional in ALL aspects of her conduct. The rates offered are great and we are really excited to be on the market for what we hope will be a success. Either way, we certainly recommend Maureen and can’t speak more highly of her! Thank you, Rishi & Brioni Lal
Brioni · 14 March 2023
★★★★★ 5/5
TrustpilotGreat service
Great service, I would like to say a big thank you to the guys at Douglas Allen Chingford. They always made us welcome and were there for us every step the way. James and his team were amazing and Natasha had a very calming manner which helped us to purchase our new home with limited stress. We would recommend them to anyone buying or selling as there service was fantastic.
Kevin · 10 November 2017
Agent replied · 19 June 2024
Hi Kevin,Thank you for taking the time to post your 5 star review regarding James, Natasha and the rest of the Chingford team.Its great to see that they helped you through the transaction and you are now in your new home.Thanks againRob WadeAssociate Oprations Director
★★★★★ 5/5
TrustpilotWe recently enquired about viewing a…
We recently enquired about viewing a property at Douglas Allen and met with Khaleesha and her team, she went above and beyond to help us with matching us to the right properties in the area. We have decided to put our search on hold till next year but we will be definitely go back to Khaleesha and her team.
Lena · 28 October 2021
Agent replied · 19 June 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotDouglas Allen Barkingside!!
I bought my first new property with through Douglas Allen in Barkingside. Joe was helpful from start to finish - the whole way through the process, very friendly too. Kept me up to date with the details and chasing up when necessary. Hasan was also very helpful.The solicitors (JSLAW) who were recommended by Douglas Allen were very efficient and straightforward.I do not hesitate to recommend friends or family.A.Kamberi
Agron · 6 March 2019
Agent replied · 19 June 2024
Dear Agron, Thank you for your kind recommendations for both our company and JS Law one of our panel solicitors. Being helpful and available is certainly how we really help our clients move forward on their life's journey. We fully understand that during the sales process there will be speed bumps along the way and being there to ensure these are dealt with in a positive and friendly way is how we can really make the difference.We look forward to helping anyone you know moving forward.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotA1 experience
I found Will Nash advice when I was trying to get a mortgage was brilliant. He cut through all the jargon for me and consaquintly got my mortgage approved. Advised me on my options and always available to talk or ask questions. Steve Ford was also insightful on general enquires for the purchase of my first house.
You really can't go wrong with support that I was given.
Thanks guys
Brendan
Brendan · 1 October 2015
Agent replied · 19 June 2024
Dear Brendan,I am glad that Will was able to do for you what he has done with hundreds of other Douglas Allen customers over many years. During that time he has helped so many people finance their home purchase whilst saving them much time and money, I would even go so as to say he is probably the most successful Mortgage Advisor in the country yet still provides the 'personal touch' as you have commented on.Steve and Will be thrilled with your 5 Star review and I am sure will join me in wishing you well in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotMaureen has been amazing since we…
Maureen has been amazing since we decided to sell with Douglas Allen, she has been so approachable and incredibly communicative through out the pandemic. Maureen would call in on me just to make sure i was okay! Now as the market has been essentially opened back up again we have viewings we never thought possible and she is still as tenacious as ever. Really happy!
Georgina · 19 May 2020
Agent replied · 19 June 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 5/5
GoogleWe dealt with Sean to buy our forever home! He was very professional and friendly. Took our situation under his control and since then everything went smoothly.
Thank you Sean!
Sara · 12 May 2024
Agent replied · 11 June 2024
Hi Sara,
Thank you for your kind review - we will pass this on to the team! We're delighted to have helped find the right home for you. We wish you all the best in your new home.
Best wishes, Douglas Allen
★★★★★ 5/5
GoogleMy partner and I recently purchased a property through Douglas Allen, and while the process wasn’t the smoothest (through no fault of Douglas Allen), Tanya was a real source of comfort and support the whole way through. She did a great job of liaising with solicitors and the seller to move things forward, and was always so friendly and generally a pleasure to chat to.
Natassja · 13 March 2024
★★★★★ 5/5
GoogleAt Walhamstow Douglas Allen agency amazing people working there 10 out of 10 ,very nice especially Anita from the sales department, great customer service ,answer on my phone calls snd my emails on time . Very friendly and professional. Thank you so much.
Svetlana · 17 July 2023
Agent replied · 11 June 2024
Hi Svetlana,
Thank you for leaving a review! It's fantastic to hear how positive your experience with our Walthamstow team has been, we'll pass your kind words along.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotGreat service
The sale of my house was very simple with Gregory Moore at Douglas allen Woodford. He was different to other agents I have dealt with in the past and guided me the whole way. Even on his day off Steve was there to help with the offers. Overall I was very happy with the whole transaction. I was sold and completed within 2 months as Greg promised so thanks again.
Mr · 17 March 2016
Agent replied · 19 June 2024
Dear Mr Turner, Thank you for your feedback regarding Greg and Steve at the Woodford Green branch. I am pleased to hear that Greg guided you through the moving process from start to finish. I hope you will be happy in your new home.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
GoogleThank you Anita for helping us find out first home…. Anita and the team was very helpful
Jaanvi · 5 December 2024
Agent replied · 27 December 2024
Afternoon Jaanvi,
We're glad to hear that Anita and the team were able to assist you in finding your first home, thank you for your 5-star review!
Best wishes,
Douglas Allen
★★★★★ 5/5
Trustpilot100 stars for both Arbaz and Hasan 😊…
100 stars for both Arbaz and Hasan 😊 Top agents in the UK! Arbaz has been absolutely amazing in helping us secure our dream home. Honestly these guys are just the best peoples agents ever. They dont think of you as a number but a person, they are extremely polite courteous and treat your transaction as if it was their own. Arbaz cant thank you enough...you are a peoples agent always keeping your promise and getting back to us promptly with any questions we may have had....you are in our eyes thes best estate agent in the UK. Your proffessionalism and patience and determination to help us secure our dream home will ALWAYS be remembered and definately we will let people know of you and to only go to you as they wont be let down. what a wonderful journey it has been. Thanks Arbaz and team!!!!!!
Nabila · 27 January 2023
★★★★★ 5/5
TrustpilotGreat team
Great team, Steve and Khaleesha were second to none when it came to getting my property on site quickly. They already had people on their books looking in my area so a good amount of viewings compared to other agents from the start. They sold my property very quickly, I have already recommended them to several people and will continue to do so.Thank you so much!!! x
Deborah · 26 March 2019
Agent replied · 19 June 2024
Dear Deborah,Thank you so much for your kind words and 5 Star assessment of our Woodford Green office who you have recently sold your home through. Both Steve and Khaleesha are exceptional at what they do, always giving a 'premium service' at all times.Thank you very much for your custom and indeed for your recommendations!Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotWill Nash
Our experience with Will Nash was second to none: What he does not know about the mortgage industry could probably be written on the back of a postage stamp. Not only was he helpful and proactive on behalf of his clients, his knowledge of the market ensured that he would obtain the best solutions with alternatives. I would not hesitate to use his services again or pass on any recommendations.
Dave · 14 January 2016
Agent replied · 19 June 2024
Dear Mr Ferguson,Thank you for your 5 Star assessment of Will Nash, your words are very kind and much appreciated.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent Service
Luke and Ray were excellent in getting my property sold for the price I wanted. I was previously on with another well known (but very inexperienced) agency in the area who were unable to get any offers on my house in 3 months. Within a few weeks of being with Douglas Allen I had a few offers one of which I accepted and successfully completed thanks to these guys. It was a pleasure working with them and would highly recommend if you want experienced, professional and helpful agents. Thanks guys!! Hope to work with you again in the future
Karis · 23 January 2023
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