Trusted Agent profile · London, Greater London

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Domovoi Management London reviews from tenants

4.9

★★★★★

14 reviews from tenants · all 32 reviews

2 Savernake Court, Highwood Close, London, Greater London, SE22 8NQ

14 reviews of Domovoi Management's London office come from tenants, rated 4.9 out of 5 on average. We know the reviewer is one of the tenants when they told us, ticked it on the review form, or the review says so.

Reviews from tenants

14 reviews from tenants, from every platform, shown as written. First names only.

5/5

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Tenant

Fantastic Managers

Paul and Elena are fantastic property managers. After our 2 year let, we have not a single bad thing to say. Every big and small issue we had with the flat was dealt with efficiently and without hassle. They were always speedy to respond to all of our communications. When reaching the end of the tenancy we were alerted of every viewing with more than 24 hours notice and rearranging was no problem at all. I highly recommend Domovoi management and would gladly rent with them again.

Anna · 26 April 2018

Agent replied · 27 April 2018

Anna, Thank you so much for your kind words! I means a great deal to us to know that we are on the right track with the level of service we offer. It was a pleasure having you as tenants and we wish you the very best for the future! Best wishes Paul + Elena Co-Directors Domovoi Management Ltd

5/5

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Tenant

Top notch!

Domovoi led by Elena & Paul are extremely professional agents, offering best-in-class services... on the few occasions we had an issue such as with the dishwasher or the fridge, actions to resolve the issue were taken promptly. They are also very responsive and really work hard to accommodate your requests. As a tenant, this is what I value most: responsiveness, ability to deal with issues raised and getting my deposit back promptly at the end of the tenancy. Domovoi exceeded in all these aspects throughout the entire tenancy. Well done and definitely recommended!

Jean-Marc · 17 November 2015

Agent replied · 7 December 2015

Jean-Marc, Thank you for your review. It was a pleasure to make your stay an enjoyable one at Romney House. Our goal is to make a tenants stay at their chosen as seamless as possible with our quick response times and more flexible approach. and we are happy to have achieved that for you. All the very best Paul - Director Domovoi Management Ltd

5/5

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Tenant

Excellent, arguably flawless service provided

The property that I was interested in renting was handled by Domovoi. Only after a couple of hours of expressing my interest (on a Saturday btw), I received a phone call by Paul, the manager, that it was possible to have a viewing on the coming Monday. My mother and I were greeted with great hospitality and Paul clearly knew about the area and the development very well. Paul was also extremely responsive in replying to all my questions via email or text. The documents were swiftly handled by him and his colleague. I can see that Paul and his company are giving themselves all they have to provide excellent service to potential landlords, tenants and etc. Such passion and determination should be encouraged! Thumbs up! Ivan

Ivan · 19 August 2015

Agent replied · 24 August 2015

Ivan, It was a pleasure to meet you and your comments are much appreciated. This is indeed the standard we strive to achieve with both Landlords and Tenants. We hope that our flexibility (early morning/evening, and Sunday viewings, out of hour contactability and response speed) give our clients that "bit extra". in either renting out or finding a property to rent for our clients. We look forward to working with you in the future Ivan!

5/5

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Tenant

Professional, knowledgeable and friendly service !

I rented a beautiful property in London via Domovoi Management, and can only say that I was very well taken care of by Paul & Elena during the entire process of my tenancy. The service provided was highly professional at all times, swift, efficient, communicative and caring. Personally I would not hesitate to recommend anyone to Domovoi Management, and I would make them my first call for any future London accommodation requirements !

MARK · 23 January 2018

Agent replied · 23 January 2018

Thanks Mark for your kind comments. As you know we take pride in providing a personal service to both our Landlords AND tenants and it is very satisfying to get such feedback to make sure we remain on track.. We look forward to hearing from you next time your are in London! All the best Paul Director Domovoi Management

5/5

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Tenant

Very professional and responsive

Paul and Elena managed the property we were renting for over 8 months and during that time they were always very professional and helpful. Any items that needed to be addressed were taken care of in a prompt manner. I would recommend them to anyone considering both renting from them and letting them manage your property.

Adam · 27 March 2017

Agent replied · 27 March 2017

Thank you Adam for your kind words. We aim to provide a much more personal service than your average agent and to be told that we have achieved that gives us great satisfaction that we remain loyal to our ethos. Once again thank you so much for taking care of the property like it was your own. All the best - Elena & Paul, co-Directors - Domovoi Management

5/5

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Tenant

Top notch !

Paul and Elena have done a wonderful job managing the property we rented for the last two years. They were always prompt to react to any encountered issues and dealt with everything with care and great professionalism. My wife and I were extremely satisfied and can only recommend them and their company. Oumar & Fatima

Oumar · 14 October 2015

Agent replied · 7 December 2015

Oumar - thank you very much for your review. It gives us great satisfaction to know that we have made your stay a pleasant one.at Marina Point. Being a family run company we aim to go that extra bit further with both Tenants and Landlords and are able to achieve a more personal level of service than a traditional agent., and we are pleased to have done this in your case. Best wishes for the future. Paul - Director Domovoi Management Ltd Lettings - Property Management - Education - Relocation

4/5

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Tenant

A bespoke property agency that try very hard

Paul and Elena have been a pleasure to deal with. On the whole they helped as much as they could. Sticklers for every detail which whether you like that or not, you know what to expect. I would not hesitate to recommend this agency for future tenants.

Michael · 4 November 2015

Agent replied · 8 December 2015

Michael - thank you very much for your review. We indeed like to go through everything carefully and fully explain all parts of the process to our tenants and ensure that everything we do complies with legislation and at times exceed this. For example we ensured that all our properties contained carbon monoxide alarms way before the start of legislation. As we are a small family run company we are able to spend more time with our Tenants/Landlords to offer more in depth advice and assistance where required.. Paul Myers - Director Domovoi Management Ltd

5/5

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Tenant

A very personal and efficient service!

I've been a tenant for just over two years. Domovoi Management provide an excellent service. Things don't often go wrong with our property, but when they do they are fixed and sorted very promptly. Paul is both professional, friendly and approachable.

Ben · 8 December 2015

Agent replied · 12 December 2015

Ben, Thank you very much for your review. Our aim is to be as responsive as possible. As we were tenants ourselves in the past we understand the frustration with delays in getting things repaired so our goal is to ensure this never happens. From an agency point of view if we can keep our Tenants happy they tend to stay in the property for longer, as it feels more like a home to them. Thanks Paul Myers - Director Domovoi Management Ltd

5/5

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Tenant

Best agent in London

Paul is simply wonderful. No task was too big or too small. He helped us settle into the new area and even shared a list of restaurants and places to visit. His communication was always timely and his service incredibly efficient. I've rented in London for over 10 years and this is the best agent I've experienced. Thank you Paul!

SH · 10 June 2018

5/5

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Tenant

A great agency to rent with!

We only had positive interactions with Paul and Elena! Everything was always very transparent, and any issues we had were quickly alleviated. Thank you!

Lisa · 27 March 2017

Agent replied · 27 March 2017

Lisa, Thank you for your kind words. We value both positive and critical comments, so to hear only positive is a great motivation to us that we are on the right track. All the best for the future. All the best - Elena & Paul, co-Directors - Domovoi Management

5/5

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Tenant

Best viewing experience

Paul is very detail-oriented, caring and kind. We did viewing with more than 10 agents, he is the only one made me feel truly being understood. He deeply understood our needs and gave realistic advice. Highly recommend everyone looking for a home set up a viewing with Paul! You won't be disappointed!

Lynn · 12 December 2015

5/5

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Tenant

The best agency I have come across

Paul and Elena are delightful and extremely good at their job! They are very quick to respond to emails and fixed any issues with the flat within an impressively short time. I highly recommend Domovoi Management.

Lucy · 15 July 2017

5/5

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Tenant

Excellent Service

I would like to thank agent, Pual Myers, for all his excellent service and corporation. I will be enterally grateful for his help and support to find better property for myself. I would highly recommend his name and the agent to my relatives and friends.

Maryam · 16 September 2017

Agent replied · 18 September 2017

Thank you for your review Maryam, As a small family run company we pride ourselves on giving ALL our clients - be they Landlords or Tenants - an excellent personal level of service. We wish you the very best in your fantastic new property! Thanks Paul

5/5

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Tenant

Excellent service from tenant's pov

Domovoi provided an excellent and quick service, ranging from arranging a viewing on very short notice to providing assistance with all the paperwork and helping with some minor issues during the tenancy. Thank you, Sebastian

Sebastian · 2 December 2015

Agent replied · 12 December 2015

Sebastian - Thank you for your review. We are very happy to assist you with any queries or issues. Our goal is to make your stay in the property pleasant and easy as possible. Thanks Paul Myers- Director Domovoi Management Ltd

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What do tenants say about Domovoi Management London?

14 reviews from tenants, rated 4.9 out of 5 on average. For example, Anna wrote: "Paul and Elena are fantastic property managers. After our 2 year let, we have not a single bad thing to say. Every big and small issue we had with the flat was ..."

How do you know a review is from one of the tenants?

The reviewer ticked it on the review form, the agent recorded it, or the review says so. Reviews that do not say are not counted here, so the real number is usually higher.

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