Trusted Agent profile · London

Dexters London reviews

★★★★★ Excellent

785 reviews across 1 platform

298 Elgin Avenue, Maida Vale, London, W9 1JS

Dexters's office in London, at 298 Elgin Avenue, is rated 4.9 out of 5 across 785 reviews on 1 platform, including 785 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.

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4.9 / 5

785

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Fabiola has been a delight to work with from a buyers perspective. We have only started looking recently, but she has been forthcoming in answering our questions and accommodating our schedule for viewings. Out of all agents we have been working with so far, she has been the most approachable for questions and responsive with answers. Looking forward to collaborating further.

Giulia · 18 August 2023

Agent replied · 13 June 2024

Dear Giulia, We really appreciate you taking the time to leave such lovely comments about Fabiola. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Camilla was so helpful when dealing with my queries. She displayed such professionalism and really took the time to help me and understand what I was looking for. She was so attentive and literally gave me exactly what I was looking for. To anyone who is looking for a new home, I highly recommend her! Thank you so much once again :)

Edd · 14 June 2023

Agent replied · 13 June 2024

Dear Edd, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Maida Vale office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I had a great experience with Izzy and Rosanna. Both really fun and friendly but professional, made the whole process very enjoyable. They showed me some lovely properties that were exactly what I was looking for.

Magdalena · 9 April 2026

Agent replied · 16 April 2026

Dear Magdalena, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Google

Lewis has been so helpful with helping us find the right property after the first one wasn’t the right fit, answered a ton of questions from us and has made the process of applying for our rental so easy. Really appreciate his help!

Paige · 24 July 2024

Agent replied · 23 August 2024

Dear Paige, Thank you for taking the time to leave a lovely review regarding Lewis. Kind regards, Asma, Customer Relations Team

5/5

Google

Lewis was a great agent to deal with! He was very professional, found us a great property at the last minute and managed the whole process very smoothly. We had a great experience with Dexters, definitely one of the best agencies out there!

Giulio · 24 July 2024

Agent replied · 23 August 2024

Dear Giulio, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Google

Never really leave reviews but Izzy is a real asset to your team! Her attention to detail was amazing! If I could afford a mansion I would definitely buy it from her. Wonderful experience thank you Izzy

Annie · 17 October 2024

Agent replied · 25 October 2024

Dear Annie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Google

From having worked in agency personally for over 5 years I have worked with a huge variety of estate agents and Bianca has been really exceptional to work with throughout the entire process of selling my property. Bianca has made the process as stress-free as possible and there isn't anything that's been too much to ask. She's always available, quick to respond and has a wealth of experience, advice and knowledge. I can't recommend Bianca enough.PositiveResponsiveness, Professionalism

Jamie · 14 June 2021

Agent replied · 13 June 2024

Dear Jamie, I was delighted to read the comments in relation to our Maida Vale office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

I recently purchased a property through Dexter's , and I couldn’t be happier with the experience. The team was always polite, honest, and straightforward in all their communications. They provided clear and accurate information throughout the process, which made what could have been a stressful experience much more manageable. A special mention goes to Matthew, who was fantastic throughout the entire process. He was the first to show us the apartment and handled all subsequent visits, sometimes even accommodating us at unconventional hours like weekends and late evenings during the week. His flexibility and dedication were greatly appreciated and made a huge difference.

Pedro · 23 December 2024

Agent replied · 29 December 2024

Dear Pedro, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma

5/5

Google

I worked with Izzy recently on a viewing, she was very communicative, helpful, and offered great insight into the flat! I would definitely recommend Izzy to help you find your next flat.

Jane · 22 December 2024

Agent replied · 29 December 2024

Dear Jane, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

A quick few words about the superb service from this agent. I have dealt with Bianca on a number of occasions and she has taken time to find out what my requirements are in a flat (rather than tell me my requirements should change to fit the property they're trying to sell me as many agents have!) She even spent time giving me general pointers of areas and things to ask other agents if I find a property advertised with another agent. Definitely going the extra mile, and an absolute pleasure to deal with. I just hope the property I ultimately buy is marketed by Dexters!PositiveProfessionalism

Christopher · 24 August 2020

Agent replied · 23 August 2024

Dear Christopher, I was delighted to read your comments about Bianca in our Maida Vale office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Izzy is a star! Professional, efficient, warm and made us feel comfortable from the start. She found properties that suited our requirements immediately and we hope to secure one with her soon. Thank you!

Sandi · 18 November 2024

Agent replied · 9 December 2024

Dear Sandi, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Google

Izzy was a proactive agent i called her on the friday regarding one property and she has arranged for me to see 5 differnt properties ! She has been lovely to deal with and made my experience with dexters amazing !

Danny · 24 July 2024

Agent replied · 23 August 2024

Dear Danny, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team

5/5

Google

A big thank you to the team. My flat was a 'difficult' sale. After a lengthy Court case, I obtained an Order for Sale. My ex was awkward throughout the process, even turned down two offers, but the team at Dexter's persevered, and with much help from, in particular, Hugh and Jonathan, the sale was finally completed last week. It was a truly testing piece of work to undertake; Dexter's were extremely sensitive to us both as it was not an amicable sale. They also helped resolve issues with the existing Freeholders and the buyers as the Freeholders had not been proactive in being responsible for the building itself. Thankfully it's all over now but I would, without a doubt, recommend Dexter's to anyone that asks. Job well done.

Gary · 14 June 2020

Agent replied · 13 June 2024

Dear Gary, We are really pleased to read your positive review regarding the service from our Maida Vale Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

I've been living in a Dexter's managed property for two years now, and after some variable experiences across London before now, the team in this office have been approachable, receptive and professional in dealing with issues from problems with the drains, to helping me out when I've forgotten my keys. They really do care, they will go out of their way to help and have not let me down to date. A particular shout out to Soraya Perez and Anthony Wozniak, who have been helping me and my flatmate for a while and have been a pleasure to deal with throughout our tenancy. Couldn't have asked for any more from them.

Gray · 14 June 2020

Agent replied · 13 June 2024

Dear Gray, Thank you very much for your great review regarding our Maida Vale Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

My experience with Dexter's was stellar. Anthony got back to me around the clock and helped me close the third flat I saw. When he was out one morning James and the rest of the crew in the office were able to assist me. There were no hold ups, even as I'd just moved here from abroad and needed some flexibility getting accounts set up and money moved around. Thanks for your patiences Dexter's team! Can't wait for move in day.

Alice · 14 June 2020

Agent replied · 13 June 2024

Dear Alice, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Maida Vale Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

My experience with this agency has been excellent, in particular I'd like to express my gratitude to Camilla which was extremely helpful and kind with me. Despite the property not being available, she ensured I received the best customer service via proposing alternative solutions that would meet my needs. Thanks Camilla for your availability, keep up the good work!

Brigida · 14 June 2023

Agent replied · 13 June 2024

Dear Brigida, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Special thanks to Emira for her amazing assistance and support, our property was sold in no time before it went online. Emira is great professional sales consultant, she has made the sale very smooth and hassle free, she assisted us with all our queries and paperwork from start to the end. Many thanks

Nawal · 16 November 2023

Agent replied · 13 June 2024

Dear Nawal, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I was helping a friend search for a property to buy. We were assigned to Fabiola, she is very professional, hard working and polite. She managed to find us a property within a week, which was amazing especially in this crazy market. Fabiola is certainly someone I would recommend to anyone looking to buy.

Moses · 17 October 2023

Agent replied · 13 June 2024

Dear Moses, Thank you for your kind review regarding Fabiola. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Joe was an outstanding estate agent and made the buying process a lot easier for me. Viewings with him were the perfect balance between professionalism and fun - making each one very enjoyable. As a first time buyer he made the process run smoothly, always having patience to explain matters that sometimes I couldn’t fully understand. I can’t recommend Joe and the rest of the Dexters team enough.PositiveQuality

Reuben · 14 June 2022

Agent replied · 13 June 2024

Dear Reuben. Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Evie Fisher Customer Relations Team

5/5

Google

We had a great experience dealing with Izzy trying to find a new home very informative and made looking an easy process highly recommend Izzy and the team to anyone looking in future!

Ryan · 18 October 2024

Agent replied · 25 October 2024

Dear Ryan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma

5/5

Google

Myself and my roommate had wonderful service for a gentleman called Tom Jacobs. He was very friendly and answered all our questions, worries and concerns with detailed knowledge. It was very easy using Dexters, as Tom sorted everything for us and more. The whole property search was very easy and simple due to the service and support. We are very happy with our new place. Thanks Tom!

Maureen · 14 June 2022

Agent replied · 13 June 2024

Dear Maureen, thank you for your 5* review regarding Tom in our Maida Vale office. We are pleased to read that you had a great experience and hope we can assist you again. Kind Regards Asma Chughtai Customer Relations Team

5/5

Google

While the letting process is standard and what you would expect from a typical London estate agent, the property management unit of Dexters is top-notch! Soraya Perez, who manages the flat I've rented, is absolutely on the ball. She's extremely responsive, very personable, considerate, and relatable. I've dealt with other property management companies in the past (all nightmares), and Soraya is the exact opposite. I know whatever issue, she'll work with me. She's seen me through water leaks, thefts, appliance repairs, etc - all with great professionalism yet with a warm and sensitive touch. Even the landlord is extremely pleased with the level and quality of service.

Meridyth · 15 June 2019

Agent replied · 13 June 2024

Dear Meridyth, Thank you very much for your great review regarding our Maida Vale Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

I've been renting via Dexters for the past 18 months and it's been, without a doubt, the best experience I've ever had with a lettings management company. They're unobtrusive but ALWAYS there when you need them - which, thankfully, is rarely since they're very proactive. Special thanks and praise has to go to Soraya Perez, the Property Manager who deals with the property I rent. Soraya has been a pleasure to deal with since taking over the account: professional, quick-to-act and just a really approachable, warm presence - whether over the phone or via email. There's a reason why Dexters are the leading agency in London - and incredible staff like Soraya are that reason.

Robin · 15 June 2019

Agent replied · 13 June 2024

Dear Robin, thank you very much for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

Dexter’s have been the management agency for the flat we’ve been renting for the past two years and we’ve had a mixed relationship with them. However a couple of months ago we were assigned a new property manager and that relationship has improved immensely. Soraya has been absolutely fantastic in dealing with issues with neighbouring properties and difficult landlords in a professional manner. We are so pleased to have Soraya managing our property it’s given us the peace of mind to renew with our landlord for another year.

Damian · 15 June 2019

Agent replied · 13 June 2024

Dear Damian, We appreciate you taking the time to submit your review regarding the service you received from our Maida Vale Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

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Questions about Dexters London

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, London won Platinum.

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