Dexters London reviews

★★★★★ 5/5

Google

I wanted to post to recommend Greg and Jordan. They have been very proactive and have fulfilled our needs as landlords. I have no reservations in recommending them to other individuals looking for a professional, punctual, friendly and approachable team to deal with letting out property.

Jay · 11 June 2018

★★★★★ 5/5

Google

Great company, Mark from Dexters on Broadway was super helpful, helping us find the property we wanted in no time and making the process as smooth and easy to go through as possible. Much better than all other estate agents we've worked with in the past.

Sarah · 11 June 2018

★★★★★ 5/5

Trustpilot

Dexters do a great job managing my…

Dexters do a great job managing my property, particularly Donalina, who is very efficient and very friendly

Mr · 11 October 2023

★★★★★ 1/5

Trustpilot

The absolute worst estate agency.

We had the dreadful misfortune of renting a property from Dexters. The list of complaints and problems are too long to list. They lied from the outset and from then on went out of their way to cause as many problems as possible. This was before, during, and afterwards, they made our lives a misery, simply due to their absolutely awful service and lies.The more you complained the more they hated it and the more they went out of their way to cause more problems.At the end they had the temerity to try and take as much of our deposit as possible. This I successfully challenged through the TDS. I then submitted yet another formal complaint, which they did their best to ignore, so had to complain to the Property Ombudsman. The PO found that Dexters had caused "avoidable aggravation and distress" to us and awarded us compensation, which Dexters had to pay.Please note that complaining to the TDS and TPO is not easy. It is a long, stressful, and arduous process and the odds are stacked against you. The best way to avoid anything going wrong is to use another estate agent.Edit to respond to the below:Dear Asma, you have the absolute gall to write the below when I wrote to you, specifically, twice during our tenancy, to complain. You promised to escalate to senior managers but guess what? Nothing happened.Dexters are an utter disgrace!

Asif · 9 May 2022

★★★★★ 5/5

Trustpilot

Exactly what you want from an estate agent

Our agent at Dexter's, Rachelle Campbell, was friendly, honest, helpful, and responsive. If she is representative of the whole agency, then I can strongly recommend Dexters Estate Agents. In particular, I would like to commend her care in, and commitment to, helping us negotiate an arrangement with our landlord regarding our responsibility to care for the plants and the fans, and establish an accurate inventory of furniture.

Rhys · 11 August 2023

★★★★★ 5/5

Google

Moshun was very professional with excellent communication and high levels of drive to keep the transaction moving and get us over the line before stamp duty deadline. Hats off. A+PositiveResponsiveness, Professionalism

Lambro · 12 June 2022

★★★★★ 1/5

Trustpilot

Lacking knowledge & service

Lacking knowledge & serviceAwful through & through. The Lettings’s staff don’t have a clue on legislation or the correct way to do anything. My son was forced to sign to stay in in the property after the end of the fixed term. They would not listen and would not let his tenancy roll on, as he was legally entitled. They threatened him with eviction leaving him no choice. Appealing behaviour and totally unprofessional. They really need to train their staff to conduct tenancies in the correct manner. Their properties are overpriced and they encourage landlords to be greedy with no consideration for the tenant. Staff are rude and unhelpful.

G’girl · 15 April 2022

★★★★★ 5/5

Google

Highly recommend, Rachelle was brilliant all the way through the process!

Jemma · 10 February 2024

★★★★★ 1/5

Trustpilot

Horrible experience for tenants

Horrible experience for prospective tenants.We had an accepted offer on a property for rental and Dexter's took our deposit. Later, we were informed that the landlord had accepted a new offer, days after our offer was already accepted. If we wanted to pull out, it would have cost us thousands, but the landlord could pull out for free. On top of that, we wasted so much time filling in the paperwork and canceling other viewings just to have the rug pulled under us. Would not recommend to any tenants out there.

Dominic · 13 April 2022

★★★★★ 1/5

Trustpilot

Well despite my less than glowing…

Well despite my less than glowing review previously and being advised by Asam in Customer Relations that an Area Director would call to deal with my complaint, no one has contacted me to discuss or to take our complaint seriously - this lot are a total shower. Our property is a high net worth property and well in to seven figures. I wouldn’t trust this lot to sell a dolls house for me

Preston · 19 December 2024

★★★★★ 5/5

Trustpilot

Eunice Sona was very responsive with…

Eunice Sona was very responsive with helping us, we manage to rent a lovely flat thanks to her!

Amelia · 25 August 2023

★★★★★ 5/5

Trustpilot

Excellent!!

Was a brilliant experience end to end!! Daniel Paz was excellent and managed to sell our property at asking price in a very difficult market - still don’t know how he did it!

Frank · 14 February 2022

★★★★★ 5/5

Trustpilot

5 stars for Monika Piszczyk⭐️⭐️⭐️⭐️⭐️

Monika came to inspect our house. She was on time, helpful and very professional. What we really like from her is her honest and sincere answers to all our questions as well as helping us sorted our immediate issues on the very same day. We couldn’t ask for more from her. She was absolutely brilliant!.

Adlan · 25 April 2024

★★★★★ 1/5

Trustpilot

Worst Estate Agents in London

Worst Estate Agents in LondonI have been in London for 5 years and Dexters are by far the worst estate agents I have used. They have kept all my deposit money and charged me for a £400 professional cleaning service after I already paid for one before leaving my flat. The flat was apparently professionally cleaned before I moved in, however there was dust in the cupboards and on the floors and marks on many of the walls. It's been over a month and they are still holding my deposit even after I have spoken with the landlord who has said that they are happy with the condition of the flat, and that it's Dexters who are trying to take money off me.

Js · 25 March 2022

★★★★★ 5/5

Trustpilot

Dexter's.....

Charlotte Alsford of Dexter's has been managing my flat for the past 10 years, and I hardly ever worry about it. She always sorts any issues out, offers possible solutions to any queries and invariably is polite, considerate and professional.

Andrew · 24 December 2025

★★★★★ 5/5

Trustpilot

Great Comms

Thank you Jessica for your amazing communication and urgency when we needed a new boiler!

Clementine · 30 October 2023

★★★★★ 5/5

Trustpilot

Swift and efficient

We rent a property through Dexter’s and have been here for 6 years. It has been seamless throughout, and any problems we have are quickly resolved. Special shout out our property manager Neil Plit for swiftly helping us through some urgent heating issues recently. 🌟

Ben · 13 October 2024

★★★★★ 5/5

Trustpilot

Although I seem to have been dealing…

Although I seem to have been dealing with an infinite number of different members of Dexters staff these past six months, they have all behaved with unfailing professionalism and courtesy throughout - in spite of me giving them a bit of a hard time earlier on, due to difficult personal circumstances back in March. I almost feel like one of the family now;))

David · 25 October 2023

★★★★★ 5/5

Trustpilot

Attentive and timely support

I have been using Dexters as property manager for my flat in London for a few years. Their agent, Graziana, has been particularly helpful. She is attentive to details and consistently responds in a timely manner. This level of care and efficiency is appreciated and makes managing my property from a distance much easier. I would recommend them for their reliable service.

Marco · 17 November 2023

★★★★★ 5/5

Trustpilot

Tia _ Exceptional customer service

Tia was exceptionally good, providing a prompt reply to sort a problem out and keeping me up to date with progress until problem resolution. She has excellent communication skills.

Alessia · 26 July 2022

★★★★★ 5/5

Trustpilot

Prompt, accurate communication.

We have been using Dexters to manage our rental property since 2013. We are very happy with the prompt and accurate communication we get from our property manager, Marco Correia, when there is anything that requires our attention such as a recent issue with failing water pumps which have now been replaced.

Paul · 12 June 2024

★★★★★ 5/5

Trustpilot

I have been dealing with Dexters…

I have been dealing with Dexters formally Douglas Martin in the Hendon Office for the past 8 years, they have let my properties several times now. I have always been very happy with the comprehensive service that they provide. Staff are friendly and knowledgeable. I wouldn't hesitate recommending them at all.

Jimmy · 25 June 2024

★★★★★ 4/5

Trustpilot

Zendeca is our agent and has been…

Zendeca is our agent and has been fantastic at sorting this out quickly and smoothly

Elaine · 16 October 2023

★★★★★ 1/5

Trustpilot

Agent never showed up to house viewing

Was meant to have a house viewing and the agent didn’t show up. When I called the office they couldn’t get in contact with him and just sent me home. Wasted over 2 hours of my time by making the 1 hour journey here from work and the 90 minute journey home. Looking for a house is hell enough without having my time and effort wasted at every hurdle!

Eni · 3 May 2023