Every review we hold for the London office, from every platform, shown as written. First names only.
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5/5
TrustpilotGreat experience over a number of yearsβ¦
Great experience over a number of years letting a property through Dexters. Very responsive and clear communication, and I've found any issues that arise with the property are quickly addressed. Natasha Bedenik is a go-to contact but all the team have been professional and helpful.
Craig Β· 24 October 2023
Agent replied Β· 10 June 2024
Dear Craig, Thank you for taking the time to leave a lovely review regarding Natasha. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
GoogleMy business with Dexters was incredible thanks to Erjon. He single-handedly helped me through the process of renting which was very stressful for me. He replied all of my question almost every time even in his off-shift hours. He was very kind, welcoming, and tolerant. Thank you Erjon π―π―π― β¦
Batuhan Β· 10 June 2023
Agent replied Β· 11 June 2024
Dear Batuhan,Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotIt was a pleasure working with Alistair Maclean
It was a pleasure working with Alistair Maclean on a recent sale from a conveyancing solicitorβs perspective. Alistair was very professional and pro-active in assisting when needed. I look forward to working with Alistair again in the near future.
AA Β· 1 March 2024
Agent replied Β· 10 June 2024
Thank you for taking the time to leave a lovely review regarding Alistair. Kind regards, Asma, Customer Relations Team
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5/5
GoogleBilly has been really helpful in my search for a rental property, which I got faster than I've ever found a flat in London. I called him to view a property I'd found online, viewed it the next day and had an offer accepted that same day. He has been highly communicative with everything and answers all my questions promptly. Would definitely recommend working with him.
Claire Β· 10 June 2021
Agent replied Β· 11 June 2024
Dear Claire, Thank you for taking the time to leave such great feedback regarding your experience with Billy and our Hackney office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
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4/5
TrustpilotAfter a rough start with the agents weβ¦
After a rough start with the agents we were able to found some common grounds as we have issues with our Landlord. Dexter's did put a big effort to get this resolved, and it was a relief for us. Thank you Sheikh, James and Tallulah.
Nancy Β· 11 October 2023
Agent replied Β· 10 June 2024
Dear Nancy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotA professional helpful team
Natasha Bedenik is a reliable and professional member of the Dexters team who works well with landlords and tenants. I have found any problems or queries are dealt with in a timely manner and both she and her team respond quickly to issues raised.
Janice Β· 30 October 2023
Agent replied Β· 10 June 2024
Dear Janice, Thank you for taking the time to leave a lovely review regarding Natasha. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotThank You to the lovely Busraβ¦
Thank You to the lovely Busra Karacan....Busra has been amazing at giving me the best advice with regards to tenants and renting out my property. Always on hand to take my calls and questions. I really appreciate her help and the overall service from Dexters.
Katherine Β· 6 October 2023
Agent replied Β· 10 June 2024
Dear Katherine, Thank you for taking the time to leave a wonderful 5 star review. Busra will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotPaul Ford is a pleasure to work withβ¦
Paul Ford is a pleasure to work with and also answers my queries in a timely fashion. I always know what to expect next and I never have to ask twice. I would highly recommend using dexters as a letting and managing agent.
Abosede Β· 22 November 2023
Agent replied Β· 10 June 2024
Dear Abosede, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team.
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5/5
GoogleFrom the first email sent, it has been great working with Dexters. I got reccomended though work & straight away our enquiry was picked up. Joe Read worked with us from this branch & got us a fantastic deal on our flat meeting all requirements (dog & car parking - not easy customers!) Joe was very fast to reply & kept us fully informed throughout the process.PositiveResponsiveness, Quality, Professionalism
Katie Β· 24 August 2020
Agent replied Β· 11 June 2024
Dear Katie, Thank you so much for the fantastic feedback, the team at Hackney are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
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5/5
TrustpilotGeorgia was extremely helpful andβ¦
Georgia was extremely helpful and gracious, they sure do know how to follow-up on a deal, looking forward to using how they manage a property
COLLINS Β· 25 October 2024
Agent replied Β· 29 December 2024
Dear Collins, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
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5/5
TrustpilotGood service
Good service. There were some initial hiccups with moving into our rental property however these were rectified in good time - aided by Neil Plit who has been very helpful.
Marco Β· 5 August 2024
Agent replied Β· 24 August 2024
Dear Marco, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotRenting through Dexters
I have rented through Dexters with Natasha and the team now for 5 years at the same apartment and have always found the team good to work with. Always a prompt response to any email of all matter and have always felt looked after!
Victoria Β· 24 October 2023
Agent replied Β· 10 June 2024
Dear Victoria, Thank you for taking the time to leave a lovely review regarding Natasha and the team. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotExcellent thoughtful service
Excellent thoughtful service. The legal aspects and human circumstances of a tenancy renewal were openly discussed and considered over a number of telephone calls which resulted in a good outcome for all parties. Thank you Hannah.
Mr Β· 12 April 2024
Agent replied Β· 10 June 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotSuch a nice and helpful estate agents.
Jodie and Glenn were most helpful when I found myself stranded on the middle of North West London, with my car out of battery on Good Friday. Thankfully Jodie and Glenn were parked nearby and when approached them for help, I received a genuine smile and a pair of hands. Thank you ever so much, I will certainly recommend them.
David Β· 19 April 2022
Agent replied Β· 10 June 2024
Dear David, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotMonika Piszczyk is a star!
This review and 5 stars are specifically for Monika Piszczyk and not the wider company or other individuals/employees. We recently had Monika visit our flat and engage with the landlord to facilitate a change of boiler. She is professional, communicative, fair and compassionate - very, very rare traits in her line of work, which we incredibly appreciated. We were impressed by her efficiency, solution-finding skills and organisation and we hope to keep working closely with her. In our 9 years of being tenants of the same property, Monika has by far been the best liaison we have ever had the pleasure to work with. Thank you, Monika, you deserve the very best.
Lexie Β· 24 June 2024
Agent replied Β· 24 August 2024
Dear Lexie, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Monika, and hope we can help again in the future. Kind regards, Asma, Customer Relations Team
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1/5
TrustpilotReally poor service from property management
Worst property managemnt team you can find. We deal with them for a few proerties and every time communication is poor and delayed. You need to chase them for updates for the most basic requests and clearly the team of majority women are there to window dress as they clearly do not know their job. Please rather recruit for experience and knowledge as to window dressing with women who are rude and have no idea what they are doing. USELESS on every level
Chatgpt Β· 24 June 2024
Agent replied Β· 24 August 2024
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotHuge thanks to Jessica- Joy
Huge thanks to Jessica- Joy. We were struggling with a broken fridge and she was quick to get service out to us. Great communication when letting us know what was happening and getting in contact to set times for fridge delivery. Thanks so much!
Gabriela Β· 11 October 2023
Agent replied Β· 10 June 2024
Dear Gabriela, Itβs great to hear that you have had a brilliant experience with Jessica. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotAn Excellent Property Manager: Jessica-Joy Beau-Wright
Jessica is one of the best property managers I've seen, who does her job very well, providing convenience in every aspect to her followers and customers! Dexters and Jessica should be your choice for both rentals and sales in the real estate business!
Serhat Β· 3 November 2023
Agent replied Β· 10 June 2024
Dear Serhat, Thank you for taking the time to leave a lovely review regarding Jessica. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotProperty Management Dept π
Handing over management of my portfolio to Viraj and Charlotte was one of the best decisions I have made in my 20 year buy-to-let career. Approachable and professional with ready access to some excellent contractors I would encourage others to do the same.
Simon Β· 2 November 2023
Agent replied Β· 10 June 2024
Dear Simon, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldnβt have been any better and the team will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
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1/5
TrustpilotThe agent will ask you for bank account details
The agent will ask you for private information and also your bank account details including your CVV. If you don't give it to them, they won't present your offer to the landlord.They will run the auction and let you bid. Since they have taken your bank account to make the offer, if they don't reject you, or let you know you are rejected, you cannot be sure if landlord will later accept your offer or not, so you lose your time to look for other flats in the markets, and have to join the bid and make them happy. It is really annoying. Full of skills to squeeze your pocket, without any care and sincere attitude in the business.
Sheryl Β· 18 June 2024
Agent replied Β· 24 August 2024
Dear Sheryl, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
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1/5
TrustpilotI would not recommend Dexters Lee Green London
I would not recommend originally rung up and told there were more than one interested in property and that X was was best option as he had the money in place and was just waiting for money to arrive from parents. He put in an offer and asked me to take it off the market for two weeks so that he would have the money and we agreed on around 25 Feb on the basis that this would be a quick sale and was expecting that contracts could be exchanged by the beginning of May.
Alistair Β· 26 August 2025
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5/5
TrustpilotI dealt with Alistair Mclean at Dextersβ¦
I dealt with Alistair Mclean at Dexters and he was very helpful throughout the process, as a solicitor acting to have great team work makes the transaction a dream for all parties involved. I very much hope to work with Alistair again as the clients are very happy with the process which is our main objective
Sarah Β· 23 September 2022
Agent replied Β· 10 June 2024
Dear Sarah, Thank you for taking the time to leave a wonderful 5 star Trustpilot review. Alistair will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotDexters have managed my properties forβ¦
Dexters have managed my properties for over 20 years and Iβm very happy with their management service. Sheikh Moksin and his team are great and I value their advice.
Aileen Β· 6 August 2024
Agent replied Β· 24 August 2024
Dear Alieen, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotExcellent communication at the end ofβ¦
Excellent communication at the end of our tenancy. Everything is resolved and agreed incredibly quickly with no deductions or anything. They even helped us sort out the problem with the cleaners who failed to clean the property adequately. Thank you Olivier Babylone
Ascherl Β· 15 November 2023
Agent replied Β· 10 June 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.