Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotRude
Very keen to value your property saying in a written valuation they will contact to market then you never hear from them again. They don't even have the courtesy to tell you they are not interested. Total lack of customer service.
Rameau · 24 May 2021
Agent replied · 10 June 2024
Dear Mr/Ms Jones, please could you contact me directly with further details as to which office you have been dealing with as our service levels are really important to us and we are keen to ensure that we follow up on any complaints received with our teams. All feedback is appreciated as this enables us to monitor our service and work to achieve 5 star reviews which is our aim. I look forward to hearing from you. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 4/5
TrustpilotWe had a nice experience finding our…
We had a nice experience finding our place thanks to our Realtor Daniel. They were kind and helpful throughout our journey.
Alexia · 4 September 2023
Agent replied · 10 June 2024
Dear Alexia, Thank you for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
TrustpilotGood experience
In my experience there was a lot of follow up with made the paper work more pleasant to work on .
Sofi · 4 September 2023
Agent replied · 10 June 2024
Dear Sofi, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotThe worst Agency ever
The worst Agency ever ! Apartment rent is rotten and dirty and the agent simply does not answer the calls . We will go to the police ! It is a robbery
Mr · 12 September 2022
Agent replied · 10 June 2024
Dear Giorgio, I am concerned to read your comments and I am sorry you have had to leave a 1 star review. I have forwarded your comments to our Head of Property Management. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 3/5
TrustpilotThe most dishonest property agency …
The most dishonest property agency I have ever faced in UK. Absolutely horrible and I warn everyone to avoid dealing with them .The 3 star is only for couple of nice people working there.
Soheila · 15 June 2022
Agent replied · 10 June 2024
Dear Soheila, Thank you for your feedback. I am aware the Director of our Isleworth office has been in contact with you to discuss this matter. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleAn all-round fantastic experience mainly due to Hollie Pittey! It was always a pleasure talking to Hollie and organising every aspect of the sale with her. Happy to recommend this agent with 5 stars.
Joanna · 12 June 2022
Agent replied · 11 June 2024
Dear Joanna, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSarah is an attentive agent
In my recent dealings with Sarah from Dexters, I found her consistently to be prompt, direct, exact and helpful. I would happily contact her directly for future sales and purchases. A. Boland
A · 6 September 2022
Agent replied · 10 June 2024
Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Sarah will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleFinding a property through Dexters was a faultless process. Our point of contact, Nadia, was incredibly helpful, very responsive and enthusiastic. The service was professional and straightforward. Will definitely look to use Dexters again.
Virginia · 12 June 2022
Agent replied · 11 June 2024
Dear Virginia, Thank you for your review, and mentioning your experience with Nadia in our Wapping office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotHappy customer!
The sales team at Dexters Bloomsbury have been extremely helpful in regards to my property search. I have not actually bought through them yet but when viewing they have always been responsive and spot on with my criteria.
Hayden · 16 September 2021
Agent replied · 10 June 2024
Dear Joe, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
Trustpilotresponsive
responsive, professional
Chris · 2 September 2024
Agent replied · 23 October 2024
Dear Chris, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent experience with Dexters…
Excellent experience with Dexters letting agency in kingston on Thames. Efficient friendly team managing our properties, keeping me informed of any problems and effectively dealing with them
Stuart · 31 January 2023
Agent replied · 10 June 2024
Dear Stuart,it’s great to hear that you have had a brilliant experience with our Kingston office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service from the team
Great service from the team. I would highly recommend. Graziana, Claire, Angelo and Monika have been fantastic.
MKW · 8 November 2023
Agent replied · 10 June 2024
Dear MKW, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleDexter's have been managing my property for a while now and the team has always been very proactive in sorting out issues as they arise and very responsive whenever I've needed to call on them. Oliver and Robert in particular have been awesome.
Jeremy · 12 June 2020
Agent replied · 11 June 2024
Dear Jeremy, Thank you for your review regarding your experience with our Wapping Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWilliam Gladstone-New manager in Dexters was great to us in the process to buy one of their properties. Always available and helpful. Also he put us in touch with a mortgage advisor what made the process faster and better. Highly recommend this agency.
Paula · 12 June 2020
Agent replied · 11 June 2024
Dear Paula, I am writing to say thank you for your kind comments about the service you received from our Wapping Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent service
Professional Servise from Andy.Extremely helpful and polite.Highly recommend.
Andry · 13 May 2024
Agent replied · 10 June 2024
Dear Andry, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotHad a great experience dealing with…
Had a great experience dealing with Jonathan in tenancy management. Efficient and friendly service, thanks
Catherine · 19 December 2023
Agent replied · 10 June 2024
Dear Catherine, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleGreat service from Charlie and Olivia! Appreciate it
Alex · 12 May 2024
Agent replied · 11 June 2024
Dear Alex, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDonalina has done her great job and she…
Donalina has done her great job and she is very polite and helpful to work with. Really excellent communication and we appreciate it too. Great job!!
Zhucheng · 15 February 2023
Agent replied · 10 June 2024
Dear Zhucheng, It’s great to hear that you have had a brilliant experience with Donalina. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotTenancy Renewal
Have been working with Rasel to renew a Tenancy on our flat. Very helpful and process is all good so far.
Richard · 17 July 2023
Agent replied · 10 June 2024
Dear Richard, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotProfessional team
Since 4 years we are happy with their service. They always find solutions to our problems. The team is professional and friendly.
Erdi · 16 June 2023
Agent replied · 10 June 2024
Dear Erdi, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters and Esta have been great at…
Dexters and Esta have been great at supporting me with my purchase. I really appreciate all the help they gave me and would definitely recommend them to anyone who is looking to buy.
Celia · 6 May 2022
Agent replied · 10 June 2024
Dear Celia, t’s great to hear that you have had a brilliant experience with Esta. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMrs FS
I found Ms Phoebe very skilled kind professional in her management
Mrs · 5 March 2024
Agent replied · 10 June 2024
Dear Fereshteh, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleGreat service and professionalism from Diana. I’ve spoken with a few real estate agents in the last 18months and the attention and knowledge Diana provides is incomparable. Thanks again.PositiveResponsiveness, Quality, Professionalism, Value
Phillip · 12 June 2022
Agent replied · 11 June 2024
Dear Phillip, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleJason Taylor and his colleagues did a great job for us selling our flat at a time when the market was in a very bad shape. Many thanks and best wishes!PositiveResponsiveness, Professionalism
Erika · 12 June 2022
Agent replied · 11 June 2024
Dear Erika, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
