5/5
TrustpilotGood customer service
Good customer serviceAnd we are very happy with the service we received.Cheers
Agent replied · 24 August 2024
Dear Jinhai, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
Trusted Agent profile · London
Dexters London reviews
★★★★★
2,639 reviews across 2 platforms
123 Wapping High Street, London, E1W 3NX
Dexters's office in London, at 123 Wapping High Street, is rated 4.4 out of 5 across 2,639 reviews on two platforms, including 571 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Awards
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotQuick maintenance turnaround
Quick maintenance turnaround! Tara, on the maintenance team, was super helpful in expediting a washer/dryer issue I had. She was able to help arrange for someone to come out on a Saturday to fix it. Great experience!
Agent replied · 10 June 2024
Dear Blair, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team.
5/5
TrustpilotDexters has been supportive and very…
Dexters has been supportive and very helpful to me and my 85 year old mother. Myra Mettam and Josh Ferguson have been particularly good.
Agent replied · 10 June 2024
Dear Sahar, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotUsed Donalina for property management
Used Donalina for property management. Superb- smooth, efficient, gets the just done with the minimum of fuss. Would strongly recommend her and Dexters for property management.
Agent replied · 10 June 2024
Dear Andrew, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotOutstanding property management team
Outstanding property management team! Edward, Lilli, Ryan, Ana, Paris, Rianna and Bianca are all amazing! Thanks so much to the team for all their hard work!
Agent replied · 10 June 2024
Dear Megan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotEd Brodkin has always been great
Ed Brodkin has always been great! He is very helpful and knowledgeable. Always able to resolve my issues. Thanks so much to Ed and Maidavale team.
Agent replied · 10 June 2024
Dear Simon, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThank you
I'm here to express my gratitude towards the property management. Rachel McConnell is very attentive and she is always there to help. Enjoying dealing with them.
Agent replied · 10 June 2024
Dear Ibrahim, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMy move by was made very easy and…
My move by was made very easy and smooth by the team at Dexters. Khadija handled everything to perfection and I cant fault anything . Strongly recommend Dexters .
Agent replied · 10 June 2024
Dear Shaazia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGREAT TEAM
The team have been fantastic. They have supported us from first stages of selling our property to assisting us with the solicitors. I would also like to point out how good the communication was throughout this whole 6 months.
Agent replied · 10 June 2024
Dear Shumaila, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWorst managing agents in London
Charge you thousands of pounds a year and you get nothing in return. If you need help as an owner they don't want to know. They ignore emails and phone calls and forget about emergency out of hours help. Disgraceful unprofessional company.
Agent replied · 10 June 2024
I am sorry to hear that we have fallen short of our high service standards. I am unable to locate you under the name you have provided , if you would like to provide further details I will investigate this further for you.Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotDexters North Property Management team…
Dexters North Property Management team have always helped me with a smile on their faces. Petros in particular is a delight to engage with.
Agent replied · 13 June 2024
Dear Tom, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWas amazed by the service provided by Bogdan Pistian! Would definitely recommend him if you are looking for a flat in this area.
Agent replied · 11 June 2024
Dear Jaewon, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters Property Management
Dexters Property ManagementKelly and her team are a joy to work with, dealing with any requests me or my tenants have in a professional manor.
Agent replied · 13 June 2024
Dear Rob, Thank you for taking the time to leave a lovely review regarding Kelly and the team. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters Fitzrovia Help
George (Director of the Fitzrovia Branch) was super helpful from the very start of our process all the way through to the end and offered invaluable property advise.
Agent replied · 10 June 2024
Dear Sabrina, Thank you for your kind comments regarding George and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleIt was a good experience working with Roshan Shah in renting a flat in Shadwell. He answered every questions I had and provided all the information necessary regarding the flat.
Agent replied · 11 June 2024
We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with our Wapping offce, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat service
The team were efficient, worked hard for us as the seller and were transparent throughout in their communications. They also managed the onward chain very well with some tricky, and arguably, less professional agents at the bottom of the chain. Thanks Dexters!
Agent replied · 10 June 2024
Dear Sam, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotI’m dealing with Kelly Baldwin to…
I’m dealing with Kelly Baldwin to manage my rent . She is with Dexter. She is professional, reliable and reply to any query straight away
Agent replied · 10 June 2024
Dear Rim, Thank you for taking the time to leave a lovely review regarding Kelly. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent support
We received the requested document from Petros Giorganios quickly and efficiently.
Agent replied · 10 June 2024
Dear Warwick, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleGot to view a couple of amazing apartments with Mitchell, exactly what we wanted . He also offered a comprehensive advice about the property and what the landlord is looking for. Searching for the right apartment is hard but so far we've had a good experience, Dexters are very professional.
Agent replied · 11 June 2024
Dear Irina, I was delighted to read the comments in relation to our Wapping office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotIt was amazing working with Donalina
It was amazing working with Donalina at Dexter property management. Very helpful & thorough, the team was able to identify the issues and got those rectified swiftly. Overall smooth process and good experience.
Agent replied · 10 June 2024
Dear Vishal,Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters as letting agents.
Dexters have managed our let properties for nearly 20 years. They have always acted in a professional manner towards both the tenants and ourselves as landlords. They respond quickly to problems and queries and always give a good service.
Agent replied · 10 June 2024
Dear Philip, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat property management experience…
Great property management experience and always picking up the phone with a smile. Jadasa and Lee make for a great dynamic duo!
Agent replied · 10 June 2024
Dear Alex, Thank you for taking the time to leave a lovely review regarding Lee and Jadasa. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent customer service
Brianne Derbyshire Dealt with my lease renewal today & I found her to give excellent service. She was friendly, professional & made me feel like a valued tenant.
Agent replied · 10 June 2024
Dear Sonny, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotSolving problems during the rent
Donalina Gargrave does a great job helping me fix the breakdowns in my rented house. It's not always as fast as you'd like, but that's because the landlord is slow to make decisions.
Agent replied · 10 June 2024
Dear Vi, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a great service. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Dexters London
Has Dexters won any awards?
Yes. Dexters won Platinum in The Trusted Agent 2026 awards.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
