Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotLacking knowledge & service
Lacking knowledge & serviceAwful through & through. The Lettings’s staff don’t have a clue on legislation or the correct way to do anything. My son was forced to sign to stay in in the property after the end of the fixed term. They would not listen and would not let his tenancy roll on, as he was legally entitled. They threatened him with eviction leaving him no choice. Appealing behaviour and totally unprofessional. They really need to train their staff to conduct tenancies in the correct manner. Their properties are overpriced and they encourage landlords to be greedy with no consideration for the tenant. Staff are rude and unhelpful.
G’girl · 15 April 2022
Agent replied · 10 June 2024
Thank you for your feedback, we are disappointed to hear you have been unhappy with the service you have received. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotHorrible experience for tenants
Horrible experience for prospective tenants.We had an accepted offer on a property for rental and Dexter's took our deposit. Later, we were informed that the landlord had accepted a new offer, days after our offer was already accepted. If we wanted to pull out, it would have cost us thousands, but the landlord could pull out for free. On top of that, we wasted so much time filling in the paperwork and canceling other viewings just to have the rug pulled under us. Would not recommend to any tenants out there.
Dominic · 13 April 2022
Agent replied · 10 June 2024
Dear Dominic, I am sorry your experience with us was not as expected. I have passed your comments on to the Director of the office, to be reviewed with the team. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWould highly recommend. Nathan found us the perfect flat and was so patient with all questions and queries!
Also, thank you to Eleanor Smith, our property manager, who has handled all of our queries speedily and with utmost professionalism. Must appreciated!
Suwarna · 12 June 2020
Agent replied · 11 June 2024
Dear Suwarna, I am writing to say thank you for your kind comments about the service you received from our Wapping Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 1/5
TrustpilotWell despite my less than glowing…
Well despite my less than glowing review previously and being advised by Asam in Customer Relations that an Area Director would call to deal with my complaint, no one has contacted me to discuss or to take our complaint seriously - this lot are a total shower. Our property is a high net worth property and well in to seven figures. I wouldn’t trust this lot to sell a dolls house for me
Preston · 19 December 2024
★★★★★ 5/5
TrustpilotEunice Sona was very responsive with…
Eunice Sona was very responsive with helping us, we manage to rent a lovely flat thanks to her!
Amelia · 25 August 2023
Agent replied · 10 June 2024
Dear Amelia, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent!!
Was a brilliant experience end to end!! Daniel Paz was excellent and managed to sell our property at asking price in a very difficult market - still don’t know how he did it!
Frank · 14 February 2022
Agent replied · 10 June 2024
Dear Frank, It’s great to hear that you have had a brilliant experience with Daniel. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleHaving worked with a number of agents of the years It was quite refreshing to see how Dexters did things differently. Robert and Jason were extremely helpful with sales and lettings valuations. Once may placement with work is secured I will be using their services
Sara · 13 June 2018
Agent replied · 11 June 2024
Dear Sara, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Wapping Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Mollie De-la-haye Customer Relations Team
★★★★★ 1/5
GoogleBooked viewings to see flats. Agent never contacted me when they were late and never showed up. Had to call office in which they responded “oh, my colleague’s just crashed”, and not sure if it’s just plain excuse. I wanted to rearrange with alternative dates but they never got back.
LL · 28 July 2024
Agent replied · 27 August 2024
I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
Trustpilot5 stars for Monika Piszczyk⭐️⭐️⭐️⭐️⭐️
Monika came to inspect our house. She was on time, helpful and very professional. What we really like from her is her honest and sincere answers to all our questions as well as helping us sorted our immediate issues on the very same day. We couldn’t ask for more from her. She was absolutely brilliant!.
Adlan · 25 April 2024
Agent replied · 10 June 2024
Dear Adlan, Thank you for taking the time to leave a lovely review regarding Monika. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotWorst Estate Agents in London
Worst Estate Agents in LondonI have been in London for 5 years and Dexters are by far the worst estate agents I have used. They have kept all my deposit money and charged me for a £400 professional cleaning service after I already paid for one before leaving my flat. The flat was apparently professionally cleaned before I moved in, however there was dust in the cupboards and on the floors and marks on many of the walls. It's been over a month and they are still holding my deposit even after I have spoken with the landlord who has said that they are happy with the condition of the flat, and that it's Dexters who are trying to take money off me.
Js · 25 March 2022
Agent replied · 10 June 2024
Thank you for your feedback, naturally we are disappointed to hear you have been unhappy with the service you have received. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexter's.....
Charlotte Alsford of Dexter's has been managing my flat for the past 10 years, and I hardly ever worry about it. She always sorts any issues out, offers possible solutions to any queries and invariably is polite, considerate and professional.
Andrew · 24 December 2025
★★★★★ 5/5
TrustpilotGreat Comms
Thank you Jessica for your amazing communication and urgency when we needed a new boiler!
Clementine · 30 October 2023
Agent replied · 10 June 2024
Dear Clementine, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSwift and efficient
We rent a property through Dexter’s and have been here for 6 years. It has been seamless throughout, and any problems we have are quickly resolved. Special shout out our property manager Neil Plit for swiftly helping us through some urgent heating issues recently. 🌟
Ben · 13 October 2024
Agent replied · 29 December 2024
Dear Ben, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Asma
★★★★★ 5/5
GoogleAfter going with local as well as online only agents, we switched to Dexters. The difference was night and day. Constant communication, steady flow of viewings, quickly found a buyer, great help during the negotiation period. Jason Taylor was especially great. Highly recommended!
Benjamin · 13 June 2019
Agent replied · 11 June 2024
Dear Benjamin, Having read your review, we would like thank you for your feedback about our Wapping Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotAlthough I seem to have been dealing…
Although I seem to have been dealing with an infinite number of different members of Dexters staff these past six months, they have all behaved with unfailing professionalism and courtesy throughout - in spite of me giving them a bit of a hard time earlier on, due to difficult personal circumstances back in March. I almost feel like one of the family now;))
David · 25 October 2023
Agent replied · 10 June 2024
Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotAttentive and timely support
I have been using Dexters as property manager for my flat in London for a few years. Their agent, Graziana, has been particularly helpful. She is attentive to details and consistently responds in a timely manner. This level of care and efficiency is appreciated and makes managing my property from a distance much easier. I would recommend them for their reliable service.
Marco · 17 November 2023
Agent replied · 10 June 2024
Dear Marco, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotTia _ Exceptional customer service
Tia was exceptionally good, providing a prompt reply to sort a problem out and keeping me up to date with progress until problem resolution. She has excellent communication skills.
Alessia · 26 July 2022
Agent replied · 10 June 2024
Dear Alessia, t’s great to hear that you have had a brilliant 5 star experience with Tia. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotPrompt, accurate communication.
We have been using Dexters to manage our rental property since 2013. We are very happy with the prompt and accurate communication we get from our property manager, Marco Correia, when there is anything that requires our attention such as a recent issue with failing water pumps which have now been replaced.
Paul · 12 June 2024
Agent replied · 24 August 2024
Dear Paul, Thank you for taking the time to leave a 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleBig thanks to Nathan Williams and Robert Scullion-Smith for their professionalism and for making the stressful process of finding and securing a new house so smooth and effortless, keeping us informed at all times. We can't wait to move in!
Izzy · 12 June 2020
Agent replied · 11 June 2024
Dear Isabel, Thank you for your kind words regarding our Wapping office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotI have been dealing with Dexters…
I have been dealing with Dexters formally Douglas Martin in the Hendon Office for the past 8 years, they have let my properties several times now. I have always been very happy with the comprehensive service that they provide. Staff are friendly and knowledgeable. I wouldn't hesitate recommending them at all.
Jimmy · 25 June 2024
Agent replied · 24 August 2024
Dear Jimmy, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team.
★★★★★ 4/5
TrustpilotZendeca is our agent and has been…
Zendeca is our agent and has been fantastic at sorting this out quickly and smoothly
Elaine · 16 October 2023
Agent replied · 10 June 2024
Dear Elaine, Thank you for your kind comments regarding the team and your review. We really appreciate you taking the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotAgent never showed up to house viewing
Was meant to have a house viewing and the agent didn’t show up. When I called the office they couldn’t get in contact with him and just sent me home. Wasted over 2 hours of my time by making the 1 hour journey here from work and the 90 minute journey home. Looking for a house is hell enough without having my time and effort wasted at every hurdle!
Eni · 3 May 2023
Agent replied · 10 June 2024
Dear Eni, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGemma was really helpful!
Gemma was really helpful. very down to earth, understanding and patient when helping us move into a new property!
Toby · 30 June 2023
Agent replied · 10 June 2024
Dear Toby, Thank you for taking the time to leave a wonderful 5 star Google review. Gemma will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotEmma and Verity gave excellent customer…
Emma and Verity gave excellent customer service and I would decently recommend Dexter's to a friend.
Martine · 19 September 2023
Agent replied · 10 June 2024
Dear Martine, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
