Dexters London reviews

★★★★★ 5/5

Google

Aliah Hannan was very helpful and efficient during a very stressful time/move, we're super lucky and happy to have met such a lovely and friendly agent who helped us secure a fantastic property and provided us with really helpful advice and tips.

Jeanette · 12 June 2022

★★★★★ 5/5

Trustpilot

5* service

I have worked with Natasha Bedenik for over 10 years, her communication has always been amazing. Natasha and her team provide a 5* service, highly recommend!

Rajko · 15 November 2023

★★★★★ 1/5

Trustpilot

If you're a tenant, don't bother

Disgusting customer service.UPDATE : area director said he would respond the week after my complaint. I chased him a month later and he then responded. He hadn’t read my complaint. Tried to gaslight me by claiming that dexters weren’t aware of things I’d specifically addressed in the complaint and sent screenshots of emails discussing these things with Dexters. Vile.

Lucy · 4 September 2024

★★★★★ 5/5

Trustpilot

Mrika and her team

Mrika and her team. Have been excellent since taking over from my previous management agents.I have been super impressed and surprised by their excellent service.

Andy · 5 December 2023

★★★★★ 5/5

Google

Great experience! Olivia Hill was wonderful. Very professional with a personal feel, acknowledging our situation and requirements. Highly recommended!

Ondrej · 12 April 2024

★★★★★ 1/5

Trustpilot

Get another estate agent

I’ve just had the first hand experience of these utter clowns. They will do anything to get you into an apartment, including lying (mainly about renovations) and allowing people to move into a place with 1. Doors that don’t close 2. Blown light fixtures3. Filthy windows 4. Leaks / holes in walls 5. Paint splattered on windows The list goes on and on… They don’t actually reply to emails, rather ignore until you stop replying. Call up and try and discuss it, you get arrogant clowns who went to uni and did a degree in quackery try and argue back with you that you’re wrong, and that they ‘never said this or that’Once you’re signed - that’s it! Avoid them at ALL COSTS! Seriously! I’m not finished dealing with them, and I won’t be backing down!

Real · 4 June 2023

★★★★★ 5/5

Google

Joe was very responsive and proactive in helping us secure our new flat in Limehouse Basin. He always replies very quickly and was very eager to help us get our offer accepted. We really appreciated his responsiveness and guidance and we highly recommend Dexters to prospective renters.PositiveResponsiveness, Professionalism

Joshua · 14 June 2021

★★★★★ 5/5

Trustpilot

Good!

Had a great experience with Dexters, and Petros was always available to help!

Liz · 30 July 2024

★★★★★ 5/5

Trustpilot

Thank Myra for managing my rental…

Thank Myra for managing my rental property in an efficient manner. Responding to any issues in quick time to deal with as son as practicable. Rob

Mr · 7 November 2023

★★★★★ 1/5

Trustpilot

Too slow and too fast

Too slow and too fastI have extended my contract and had a end of contract negotiations. During the negotiations Dexters letting team were able to reach my landlord in same day and get instant response and we ended uplifting my rent nearly 20% which is fine too fast but no complaints...I requested some maintenance for flat, removal of some poor quality furnitures and contract update (name update) . So guess what -----all response time is 20 working days !!!!!!! I wouldn't go with Dexter, if I knew that would be the case at the beginning.

Alperen · 26 May 2023

★★★★★ 5/5

Trustpilot

Jenade has been a very good agent

Jenade has been a very good agent, helped us through the bidding process and we got the house thanks to her. I recommend her to anyone looking for a place.

Dan · 19 July 2023

★★★★★ 1/5

Trustpilot

Avoid

Very similar experience to the other negative reviews. Arrived on move in day to a dirty flat, no deep clean had been done as requested and everything was disgusting. Damaged fixings reported on moving in, some things remained broken when we moved out a year and a half later which they tried to deduct from our deposit, also attempted to charge £200 + for a carpet clean, luckily we had an email thread and pictures of the carpet when we moved in. Reported a broken cupboard door in person to one of the directors, never got fixed and when we moved out we got charged for it because we couldn't prove we had reported it. Again sent multiple agents round to view the flat in our last couple of months, one left the light on all day and fire door open. Avoid. Or at least make sure you have everything on email and take pictures of everything.

Abbie · 22 May 2023

★★★★★ 5/5

Trustpilot

Thank you to Petros

I want to thank Petros for always being supportive, attentive and helpful and for great service.

Boudi · 30 May 2024

★★★★★ 1/5

Trustpilot

Lots of room for improvement

My experience during my 2 years tenancy with them:1. It was agreed that they will remove some items from the property. They did not. When following up they just denied and were arrogant and very unprofessional. They claimed that it was not on the offer letter so would not do it. But it was agreed over the emails and I had proof. The property management team is a disaster. The items were never removed and I just gave up. 2. When moved in lots of things were broken and not working. The house was not checked prior. Things that are not obvious during viewing.3. When any issue arise it took them ages to get it fixed and only because I was calling to follow up. Otherwise they do not call back or follow up. I stayed without a dishwasher for a month, broken blinds, massive leak in the bathroom etc. 4. Got locked outside and went to them to ask for spare key. They have the key as they have accessed the flat without us being there. They lost the key. Last time a contractor had it but they cannot locate it. Anyone could have entered the property and the whole building. 5. When we gave notice we were abroad and told them to do viewings with prior notice. They got the keys from the landlord as had lost the spare one. They came for a viewing without any notice and found us there as we returned unexpectedly earlier from our holiday. They thought it was alright to just come in our house without letting us know. 6. They came for another viewing and locked us in. The specific lock does not open from inside if locked from outside. I called them to come back. 7. At the end of our tenancy, we realised there are mice in the property. They got pest control who confirmed and they needed to come back and deal with it due to holes in the walls behind the kitchen. Situation got worse and I sent pictures of a drawer full of mice droppings. Mice started running in the kitchen. Two weeks no reply and when I called they were arrogant. They said it was our responsibility to deal with it. The holes in the walls? They have inspected my house few times and it is spotless clean. The manager even said that this will be done so it is ready for the next tenants.. we were still living there but they did not care. I had posted a negative review back when I moved in, but I was asked by Charlie, their manager to remove it. I thought they deserved a second chance. Dexters Management: instead of asking people to remove negative reviews, maybe work on your SOPs, procedures and customer service skills. Positive notes: - the letting agent who showed us the property back then was brilliant and very professional. - Check out agent was also good. We also got all our deposit back as we kept the house in perfect condition.

Diana · 19 May 2023

★★★★★ 1/5

Trustpilot

Do not get involved

Do not get involved - don't waste you time and energy.I flagged the issues in the flat during the review and offer process with the letting agent. The next day we agreed on what is and is not possible to be fixed and "shook hands", I made an offer. Nothing had been done, which they informed me about on the day of the move.I arrived into an utterly dirty flat. The dirty mattress was part of the fixes I asked for. After escalation, was disgusted when the agent’s the line manager said her agent had not put her commitments in writing. They are backtracking from other promised fixes now too. A word is a bond concept is not the one Dexters is familiar with. The communications are patronising, arrogant, manipulative. They omit information that does not suit them. No works have been made within their own timelines and the only way to get a progress is to chase them. They have communications problems between themselves and problems that creates are being pushed to tenants.Have had around couple of dozen calls, including their management. It is a very very poor service, lack of ownership, dysfunctional communications, frankly, when someone misleads you, pretends it did not happen - how can you ever trust this firm.

ZH · 19 May 2023

★★★★★ 5/5

Trustpilot

I believe Rasel was the name of the…

I believe Rasel was the name of the employee that assisted me if I remember correctly. He was very clear and professional. Covered all my enquiries. Very helpful and respectful.

Amanda · 14 July 2023

★★★★★ 5/5

Trustpilot

Excellent service!

Excellent service! Thank you Sabiya Virmani

Mary · 11 November 2024

★★★★★ 1/5

Trustpilot

Steer clear

Steer clear - they don’t allow you dispute any charges against the deposit (and even suggested that more charges ‘might be added on’ if we were to pursue any kind of appeal against them). They suggested they had done us a favour for not allowing the landlord to add illegal charges as a reason not to appeal the others. We had multiple experiences of rude and/or aggressive phone calls, in one case angry that we had underpaid on our final rent - only to find out it was their mistake and they had forgotten to invoice us weeks before. They also had no idea about our move out date (calling us to confirm move out with dates that were 2 weeks early, multiple times). Overall, it’s been a really stressful time consuming experience - don’t use them if you value your time.

M · 15 May 2023

★★★★★ 5/5

Google

Very helpful, I have a great experience with the support of Salvator

Nguyễn · 10 October 2026

★★★★★ 5/5

Trustpilot

Alistair was extremely helpful during…

Alistair was extremely helpful during the transaction and his co-operative work between all parties assisted with the eventual exchange of contracts.

Laurence · 15 February 2024

★★★★★ 5/5

Trustpilot

Brilliant service

Brilliant service! Indre has been amazing, very helpful and good communication. I would highly recommend Dexters services thanks to the help we have received from Indre

Ellie · 24 October 2023

★★★★★ 5/5

Google

Dexters were fantastic from start to finish in getting our purchase signed, sealed and delivered in under five weeks. Hollie was an excellent point of contact, and even greeted us with a bottle of wine and card on completion. Wonderful service.

Jonathan · 12 June 2022

★★★★★ 5/5

Trustpilot

A genuinely excellent agent

Pro-active, professional, friendly and interested in doing a good job. Jo from Dexters is all of these things. A true breath of fresh air and a delight to deal with. She can’t perform magic, no-one can, but she lets you know what she can do and how that’s going. She also gets an awful lot done too. Great liaison between landlord and managing agent. Excellent communication. I’ll stop now.

PAUL · 14 February 2024

★★★★★ 1/5

Trustpilot

Agent phoned to cancel a viewing 15…

Agent phoned to cancel a viewing 15 minutes before it was scheduled. I had to travel an hour to get there. He told me to improve my offer or not to bother with the viewing. Then he tried to push other viewings, which I had never indicated any interest in. I told him I was not interested in those other properties, and he demanded, I think quite rudely, to know how I could be not interested when I hadn't seen them. Dude, I saw them on Rightmove. They suck. That's why I'm not interested in them and never was.All in all the experience left a nasty taste in my mouth.

Richard · 10 May 2023