Dexters London reviews

★★★★★ 4/5

Trustpilot

My experience as a small landlord

Dexters have taken over from my previous Management Company and so far the change over has gone smoothly with no disruption to the service.I had a new tenant recently in one property and there has been a number of issues that have needed dealing with. They have kept me informed and are always easily contactable for advice and clarifying any issues that have arisen. (Olivier Babylone)Dexters appear to have a number of reliable (If expensive) contractors to carry out any works and checks necessary in a timely fashion.

Iain · 11 October 2023

★★★★★ 5/5

Trustpilot

Great Service

We would like to thank Jess for her help and support during the replacement process. She was really professional, polite, effective and easy to communicate with.She was very cooperative, took all of our requirements into consideration.We’re really satisfied.

Kalman · 25 April 2023

★★★★★ 5/5

Trustpilot

The team at Dexters including Fahima

The team at Dexters including Fahima, Sertan, Racha is great. They are professional, always happy, responsive and caring. I always feel comfortable and happy to deal with them.

Customer · 11 January 2024

★★★★★ 5/5

Trustpilot

Excellent service from Dexters property management team

Just wanted to give a mention to Idris (property manager) who is always so polite and a pleasure to deal with. Any time an issue arises he responds quickly and is excellent at keeping you updated. He is a breath of air. Also, want to mention Alton, who rearranged his diary to fit in a visit yesterday and fix a lock, and also very helpfully looked at a number of issues we have with our windows. Also, a very pleasant person to deal with and an extra star for covering his shoes when he came into the property!

CB · 5 October 2023

★★★★★ 1/5

Trustpilot

Time wasters - just another misleading estate agent

Classic misleading estate agent practice of advertising properties on zoopla/rightmove that were SSTC days/weeks ago, calling you back for your details, repeatedly pressuring you to speak with their own mortgage advisors, only to finally mention the property is no longer available. Time wasters.Edit in regarding response from Dexters: seemingly no attempt to contact me has been made (not that I wish for any), and the property is yet still showing as for sale, only serving to support my above review comments.

Customer · 2 October 2023

★★★★★ 5/5

Trustpilot

Khadija has been supporting me on a…

Khadija has been supporting me on a variety of matters with regard to the property management. She is very diligent, professional and helpful.

Nick · 17 April 2024

★★★★★ 5/5

Google

Roshan Shah has been so helpful giving an unexperienced person looking for a place to rent good information about properties and the market. He's been very kind, accommodating our needs and bookings schedules. Well done! :)

Riccardo · 12 June 2023

★★★★★ 1/5

Trustpilot

Never rent a property with Dexters in my life!

It was our first time to rent an apartment with Dexters in West London from 2022 - 2023. We never imagine every single aspect of the rental process could possibly go wrong and eventually needed to escalate the matter to external authority about our unfair and unprofessional treatment. Just to name a few, • Check-in: Apartment door keys' malfunction for 2+ weeks which eventually led to door lock change after Dexters' brute force attempt to open the door.• Tenancy renewal: No proper and timely communication on the rental arrangement near the end of fixed term, with drastic change within 1 month from rental renewal with contract signed to rental termination.• Notice served: No proper delivery of notice served until we asked for clarification upon receiving deposit release request.• Check-out: No communication on when/ how/ how much deposit release would be processed for 2+ weeks after check-out. 3+ chasers were sent and eventually escalated to TDS for resolution.• Complaint: Went through the complete internal complaint process but response from Dexters’ senior management did not seem to be apologetic to our horrific rental experience with various excuses provided.If you do not want to experience the same dreadful rental process as us, Please do avoid Dexters.

Alvin · 28 September 2023

★★★★★ 5/5

Trustpilot

Alistair Maclean was an absolute…

Alistair Maclean was an absolute pleasure to deal with and made my job much easier.Wish all companies could have someone like Alistair. Thank you Alistair

Kholelwa · 29 February 2024

★★★★★ 5/5

Google

Although we didn’t end up renting the property advertised we just wanted to say thank you to Nathan Walters as an agent. He was extremely professional, friendly and helpful. He didn’t make you feel pressured into the property but was more than happy to answer any questions you had, also emailing you back if there was any queries left outstanding.

AF · 13 June 2018

★★★★★ 5/5

Trustpilot

I spoke to Donna today regarding her…

I spoke to Donna today regarding her email to us, she explained everything and I understood..she is very helpful and talked to me very polite. Thank you so much for Donna..

MRS · 10 October 2023

★★★★★ 5/5

Trustpilot

I would like to mention Sherina from…

I would like to mention Sherina from property management. She is great and always helped when we needed assistance.

Mario · 23 September 2026

★★★★★ 5/5

Google

Hi, We rented our flat via Bogdan and it was a pleasant and positive experience overall. Bogdan gets things done and sticks to his commitments and words. We wanted a dishwasher installed in our new apartment which was critical for us and he got it done. He has been very helpful during the transition phase, very easy to reach and quick to respond, guiding us through the transition phase. Much Recommended! :)

Pragya · 13 March 2024

★★★★★ 5/5

Trustpilot

Idris has been resourceful and…

Idris has been resourceful and enthusiastic in negotiating the best boiler model and price, then overseeing its installation. Thank you it’s been a pleasure working with you. .

Luke · 15 December 2023

★★★★★ 5/5

Trustpilot

Fantastic Service!

Dexters have provided an extremely helpful and efficient service from the offset! Their responses are always fast and their Lettings Hub Portal is easy to use. Irina is always really friendly and has kept us well informed throughout all stages of our letting process. I would recommend Dexters to all!

Peggy · 23 September 2021

★★★★★ 1/5

Trustpilot

As a landlord- Avoid

As a landlord, it has been a horrible experience. In return for charging a 13% commission- tenants get to not pay rent, steal white goods from the property, inspection reports are not done and there is a general lack of care or responsiveness. We were told we need to: chase the tenant, lodge a police report, go to small claims…. All on the landlord. Dexters had arranged a floor to be replaced in the previous tenancy, work was dodgy and then we were asked to pay for the cost to replace again… I asked dexters to chase up with their appointed contractor….. nope - it was up to us to go to our insurer? Or pay again. Avoid.

Ajay · 6 September 2023

★★★★★ 5/5

Trustpilot

Elizabeth Tavener-Parkhurst has been…

Elizabeth Tavener-Parkhurst has been helpful and kind during my check-out process. She has refunded my overpaid rent and is chasing my deposit. Hopefully everything will go smoothly. 5 stars for her.

Z.Y.W · 29 September 2023

★★★★★ 5/5

Google

I'd like to thank Bogdan as he has not only been extremely helpful in finding the right property for myself and my friends, but he was also very responsive and professional during the whole process

Francis · 12 June 2023

★★★★★ 5/5

Google

Dealt with Aliah for our new rental property after a few nightmares with other letting agencies. Aliah was helpful, informative of the processes and always quick to respond. If Aliah wasn’t available, someone else was always available to pass messages on. Would definitely recommend!PositiveResponsiveness, Professionalism

Rebecca · 12 June 2022

★★★★★ 5/5

Google

One of the best agencies I have dealt with in London. We worked with Aliahhannan who was very helpful, answered all our questions in a timely manner and took all the stress out of applying by letting us know what was out standing at every point. Great service

Jesse · 10 January 2022

★★★★★ 5/5

Trustpilot

Great experience

I have been renting from Dexters for several years, and during that time Natasha Bedenik has been brilliant, always helpful and kind. Natasha is a real pleasure to deal with!

Jeremy · 20 October 2023

★★★★★ 5/5

Google

Sully from the Sales team is fantastic. He is responsive and also knowledgeable.

Annie · 15 March 2026

★★★★★ 5/5

Trustpilot

After dealing with other letting…

After dealing with other letting agents, it was a breath of fresh air to speak to someone, Myra Mettam, who not only could answer my questions fully, but in doing so, also covered the answers to my next three or four points.It has left me , as a landlord, confident in letting through Dexters, that I will not be falling foul of the seemingly endless new rules and regulations that I could be penalised for breaking

Harry · 4 December 2023

★★★★★ 1/5

Trustpilot

Would not recommend to non full-time landlords

I paid the highest level of management fees as a landlord at 18%. However, they hardly managed anything, especially refused to fix a leak just because it was coming from upstairs. Can't reconcile the fact that a leak in my flat is outside of their management responsibilities given how much they were charging, and dealing with them ended up wasting a lot of my time on a problem I had to fix myself in the end.After I wrote this view they called to clarify that this was under the responsibility of a block management company since the flat I was renting out was a part of a Victorian conversion. This was not communicated at any point during the process.They also communicated the wrong leaving date, overcharged the tenant, gave keys to my new tenant when the old tenant had NOT moved out, and afterward did not fix the problem until I wrote this review.In terms of general experience throughout the 1+ year, I've had about 5 different contacts. Admittedly some were more competent than others but none had any accountability. I would not recommend Dexters to landlords who do not have property rental as their main job. Overall I felt that I was sold a service that was not satisfactory.

Yun · 24 August 2023