Trusted Agent profile · London
★★★★★
43 reviews across 2 platforms
91, Wimpole Street, London, W1G 0EF
Complete Moves Sales's office in London, at 91, is rated 3.0 out of 5 across 43 reviews on two platforms, including 13 Google reviews rated 1.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotI have been trying to arrange a viewing…
I have been trying to arrange a viewing for a week and no one answers or gets back to me. Not the way to go to sell your house.
Hi Lauran We're sorry you had trouble arranging a viewing. I've had a look into this and can see that a member of the team has been in touch with you now regarding this. Thanks Complete Moves
5/5
TrustpilotWe rented our new home with Complete…
We rented our new home with Complete Moves, we are so happy they gave us the opportunity.
Hi Sally Thank you for taking the time to give us some feedback. We're so happy you loved our service. Thanks Complete Moves
5/5
TrustpilotFrom start to finish, amazing service!
Michelle was very knowledgeable, friendly she made us feel at ease. She was very professional and would patiently answer all of our questions and helped throughout the process.
1/5
GoogleAbsolutely appalling service by these so called “Estate Agents ”no communication whatsoever in my case and were extremely rude WHEN i was finally able to get in touch after chasing a thousand times. Avoid at ALL COST, complete and utter cowboys. If google allowed me to put 0/5 stars i would.
5/5
TrustpilotExcellent service!
Jen at complete moves has been amazing from start to finish! I’ve been so well informed since I decided to use them to market my house.
Hi Jess Thank you for taking the time to give us some feedback. We're so happy you loved our service. Thanks Complete Moves
5/5
TrustpilotJen from Complete Moves is very…
Jen from Complete Moves is very friendly, professional and efficient.
Hi Sveta Thank you for your kind words about Jen. We think she's great too! Thanks Complete Moves
1/5
GoogleI have been trying to arrange a viewing for over a week and no one gets back to me. Not the way you want to go if you want to sell your house.
1/5
GoogleDidn’t reply to phone calls or emails regarding a property for 3 months despite being chased 5 seperate times. Awful service would avoid at all cost.
1/5
GoogleNo communication horrible agency do not recommend withheld information and caused missing out on a opportunity
1/5
GoogleI asked for a phone call back on Saturday it is now Thursday and upon emailing them saying someone will contact me shortly still no phone call if this is what it is like trying to get our first home it’s not a great start
1/5
TrustpilotAvoid at all possible costs!
1/5
TrustpilotVery odd and unprofessional
Unbelievably unprofessional and very odd company.
Dear Customer, Thank you for your review. It will help us improve our service offering and we will ensure our staff deliver the best service at all times. In regards to your query, we have had the opportunity to investigate further and we can see that you have been responded to on countless occassions, by the Contact Centre team as well as our Sales Team. The property you enquiried about is under offer, which means that a sale is progressing and it is not available to view or to be sold to another buyer. Whilst the sale is proceeding and not yet completed, we would advertise on our portals to ensure that we are adhering to our clients instructions and protecting their interests should the property sale fall through. This is common practise in the UK, where properties are marked as 'under offer' on property and having checked online, I can confirm that the property you enquiried on, is indeed under offer. More information on property sales terminology can be found online. Also, to make it clear - the property you enquiried about is a shared ownership home and therefore NOT open to cash buyers who can purchase 100%, you have been informed this on countless occassions and have also been guided to where more information on shared ownership is available. In any case, we will consider the contents of your complaint and it will help us improve our service as mentioned. Kind regards, Sales Team Complete Moves
5/5
TrustpilotGreat service & for a great price
I wasn't sure where to start with selling my home; when I found out usual estate agency fees (5% for me!) I looked for other options and came across Complete Moves. Service was fantastic, even more so for the low fixed fee I paid.
5/5
TrustpilotHelpful through the whole process!
We’ve just bought our first home through them and they were nothing but communicative and helpful throughout the whole process! Thank so much guys!
1/5
TrustpilotRude & incompetent. Avoid if at all possible!
If there was a 0 out of 5 rating I'd have chosen that.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
